Dell IT...We need to think and act like a software company TRADITIONAL Monolithic architecture Move to IaaS Automation Achieve efficiency CLOUD-NATIVE Micro-services architecture Cloud-native

Dell IT:The Dell Digital WayAccelerating our Digital Transformation

Scott Pittman

Senior Vice President, Dell Digital & IT

Dell Technologies

© Copyright 2019 Dell Inc.

Dell Digital global footprint

145K

Users78K+

VMs

160PB+Storage

219KDevices managed

by Workspace ONE

22

Data

Centers

172

Ecosystems

supported

87%Server

Virtualization

2800+Applications

24M Orders

each week

© Copyright 2019 Dell Inc.© Copyright 2019 Dell Inc.6

The

DigitalBlind Spot


Customers

are Digital

Channels

are Digital

Employees

are Digital

Business Operations

are Digital

Products

are Digital

Competitors

are Digital

The way businesses engage is changing


InnovationCost &

Efficiency

© Copyright 2019 Dell Inc.8

C I O C H A L L E N G E


Dell Digital’s transformation journey

Infrastructure

Applications

& Data

Application

TransformationIT

Transformation

Workforce

TransformationSecurity

Transformation

Users

Cloud

People | Process | Technology

THE DELL DIGITAL WAY


The Dell Digital Way

CULTURE

The Dell Digital Way is a cultural shift in how we partner with the business

using a direct, simplified and streamlined approach to quickly design,

develop, iterate and deliver new products and capabilities.

PEOPLE

Simple, streamlined, balanced

and direct

Product

DevDesign

BALANCEDTEAM

Product-focused, fast, continuous

delivery

PROCESS

TIME

Define Release

Build

Define Release

Build

Risk

TECHNOLOGY

Modernised network, architecture

and applications

Spine & Leaf


Balanced Teams (IT, Business)

Pair Programming

Test Driven Development

Digital & IT Security

Sales Marketing Services Finance, HRManufacturing,

Supply Chain

Infrastructure Platform Engineering & Operations

Digital / Application Transformation, Enterprise Architecture

IT Business Operations

Continuous Integration / Continuous Deployment (CI/CD)

Dell Digital Labs

Dell Digital: Operating ModelEnables direct relationships with business partners and customers to collaborate and enable continuous business delivery

Business Prioritisation, Iterative Planning with Business Leaders, and IT Leaders


Public Clouds

Building a digital foundation for the business

ANY APPLICATION

ANY DEVICE

ANY CLOUD

Traditional SaaSCloud-native

Private Clouds

Telco Networks

IoT

EdgeComputing


P e o p l e | P r o c e s s | Te c h n o l o g i e s

T H E D E L L D I G I T A L W A Y

IT Transformation

Workforce Transformation

SecurityTransformation

ApplicationTransformation



We need to think and act like a software company

TRADITIONAL

Monolithic architecture

Move to IaaS

Automation

Achieve efficiency

CLOUD-NATIVE

Micro-services architecture

Cloud-native platform –

PaaS/CaaS/FaaS

Continuous integration / delivery

D e v O p s

Lines of Business

Agile Development

Service DeliveryHybrid Cloud Platforms

Private

Public

Managed Cloud

Users /

Consumers


Dell Digital Labs


What are the ingredients?Balanced teams blend three techniques to deliver products to their users.

LEAN

STARTUP

USER-CENTERED

DESIGN

XP


IaaS

Platform services

Self-Service

On-Boarding Dashboard Billing & Metering Marketplace Add-On

Pivotal Container Service Pivotal Function ServicePivotal Application Service (PAS)

Business / Developer Community

Operation

Failover & Recovery Auto Scaling Security Platform UpgradeZero Downtime

Active

Dell DC

Database

Registry & Repository

Messaging / Streaming / Search

API Management

Security

Marketplace

Add on (As-a-Service)

Built on (CaaS/IaaS)

Application & Security Monitoring

Application Caching

Pivotal Cache


Cloud native example: MyService360TM

A cloud-based dashboard modernizing our customer service experience

Implemented with Pivotal Cloud Foundry on Dell EMC Data Lake

2 weeks4 months Release cycle

Zero24 hours Deployment

DevOps SMEExternal Testing

On demand with Pivotal Cloud FoundryOn deployment resources Dependency

Selective on demandNo continuous – 4 weeks Delivery


MySales Mobile App: Built on Pivotal Cloud Foundry

AttainmentCreate Trip

ReportsOpportunity

Pipeline Views

Order/Shipping / Service Request

data

Contacts (Internal & External)

Mapping of Nearby

Accounts


Application StatusCloudification Survey: Application Scoring Portal

435

Apps65

174

A

113

61 22

B C D F App/Web Database Middleware

435

410

261

B

81B

86

B

80

C

74

B

C

B

John Smith

Jane Doe




IT Transformation






We have a variety of applications / workloads

Systems of record Systems of engagement

& insight

Cloud-nativeTraditional


We need an infrastructure strategy for both traditional and cloud-native workloads

Traditional Apps (IaaS)Second Platform (Client/Server)

Cloud-Native Apps (PaaS)Third Platform (Cloud-Mobile-Social-Big Data)

• Systems of record

• Proprietary databases

• Client/server applications

• Require secure, highly

available, reliable

infrastructure

• Web based

• Micro-services based

• Require agile, highly

available, secure

infrastructure


Today’s Multi-cloud landscape

Public Cloud

NATIVE PUBLIC CLOUD SaaS

*aaS

Public SaaS

HYBRID CLOUD

EdgePrivatePublic


Multi-cloud approach drives App Modernisation

Cloud Native WorkloadsTime to market | Innovation | Scale | Differentiation

Existing WorkloadsCost Reduction | Security | Reliability | Control

Refactor

Modify app, new environment,

on-prem or in the

cloud

Multi-Tier Hybrid

Shift portions of multi-tier app to

public cloud

SaaS

Replace

Move to SaaS version of packaged

app

+

Develop for Cloud

New cloud native app deployed

on-prem & IaaS

Maintain

Keep app as is in existing environment

Replatform

Keep app as is, move to new

environment


Our multi-cloud deploymentCreating a common operating environment across clouds

Consistent Operations

Consistent Infrastructure

Private Cloud VMware Cloud on AWS

+ SaaS


Consistency: Dell Technologies cloud

Consistent

ServicesData Services

Cloud Operations

and Automation

Private Cloud Public Cloud

Dell EMC

Compute | Netw orking | StorageVxRail

CLOUD on AWS

ContainersVirtual machinesVMPhysical machines

IaaS CaaS PaaS Security Services/Consulting $ Consumption

Visibility Operations Automation Security Governance

Container

Management


Infrastructure status

288

168

4812 0.5

Q1 FY19 Q2 FY19 Q3 FY19 Q4 FY19 Q1 FY20

Hours

Time to ProvisionCost to Serve

1000

400

500

M O D E R N D A T A C E N T E R

L E G A C Y D A T A C E N T E R

D E C O M M I S S I ON E D V M S / S E R V E R S

Monthly Deployment Rates

16 MDC Virtual Centers 66 MDC Clusters 11,133 MDC VMs 12,295 TB MDC Storage 92 Racks of MDC Space

6581250

2875 2941

4300

Q1FY18

Q2FY19

Q3FY19

Q4FY19

Q1FY20

PCF Quarterly App Builds

87% current virtualization rate

YoY Percent of Environment in MDC

105

9287 84

80

Q1FY19

Q2FY19

Q3FY19

Q4FY19

Q1FY20

63% compute

utilization

73% storage

utilization

0%

14%

27%

0% 10% 20% 30%

FY18

FY19

FY20

2 y

ea

r targ

et

(projected)




IT Transformation






A modern workforce is a connected workforce

30

Most team members

prefer a flexible work environment

Almost half say they

would quit a job with substandard technology

Most say technology

influences the job they will take

Workplace

InnovationFeaturing ultra modern workspaces that foster

creativity, productivity, and

collaboration

Digital

ExperienceEnabling a highly mobile

and connected workforce to

be their best and do their

best work

Team

MembersCultivating a flexible work culture to attract and retain

the best talent


Transforming our digital workforce

31

Simplify

Workforce Service

ConsumptionDeliver faster, more efficient

workforce services

with automation and self-service

Enable

Dynamic

TeamsEnable secure collaboration

and communication

anywhere, anytime on any device

Personalise

the Workforce

ExperienceCreate role-based personas

to deliver the right apps,

data and devices


Technology that matches work styles & personas

CARE / SUPPORT

• Desk Based

• Non-Technical

• Collaborative

• Optiplex DT / VDI

BUSINESS PRO

• Flexible Work Style

• Non-Technical

• Collaborative

• Latitude

PRE SALES

• Flexible Work Style

• Technical

• Collaborative

• Precision NB

FIELD SUPPORT

• Hyper Mobile

• Highly-Technical

• Collaborative

• Precision NB

FIELD SALES

• Hyper Mobile

• Non-Technical

• Collaborative

• Latitude

ENGINEERING

• Desk Based

• Highly-Technical

• Collaborative

• Precision DT

Sean Matthew David Jennifer CoreyPriyanka


Best-in-class experienceOffice | Car | Home | On-the-go | Anywhere | Anytime

MODERN

COLLABORATION

UNIFIED

CONFERENCING

PRODUCTIVE ON

DAY 1

CONTEMPORARY

SUPPORT

ALWAYS

CONNECTED

• No VPN

• Workspace One

• VDI Horizon

• No VPN

• Any device

• Anytime / Anywhere

• Video, audio & web conferencing

• Any device anywhere

• Onboarding transformation

• My HR / My IT

• Tech Central

• Self help – Got a

minute video?

Connect Instantly

Unified WorkspaceBest-in-class, secure, seamless experiences wherever you work.

Contemporary Tools

Seamless everything

My IT

my

DAY1.


Team member experience status

SELF SERVICE: GOT A MINUTE?

COMMUNICATIONSMEASURING PROGRESS

TMX FY20 PROJECTED IT PULSE TREND


Revenue IT Cost

Velocity Quality Security

15%

R E S U L T S : T H E D E L L D I G I T A L W A Y

5%

40% 30% 35%

Documents

Dell IT...We need to think and act like a software company TRADITIONAL Monolithic architecture Move to IaaS Automation Achieve efficiency CLOUD-NATIVE Micro-services architecture Cloud-native