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Dell Edge Gateway 3001Specifications
Computer Model: Dell Edge Gateway 3001Regulatory Model: N03GRegulatory Type: N03G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2018 - 03
Rev. A05
Contents
1 Dimensions and weight...................................................................................................................................5Product................................................................................................................................................................................5Packaging............................................................................................................................................................................5Mounting dimensions.........................................................................................................................................................5VESA mounting dimensions..............................................................................................................................................6
2 Environmental and operating conditions.........................................................................................................7Environmental conditions.................................................................................................................................................. 7Operating conditions..........................................................................................................................................................7
3 Power............................................................................................................................................................ 9Power source......................................................................................................................................................................9Ignition................................................................................................................................................................................ 113 V CMOS coin-cell battery............................................................................................................................................. 11
4 Operating systems........................................................................................................................................12
5 Processor..................................................................................................................................................... 13
6 Memory........................................................................................................................................................14
7 Storage........................................................................................................................................................ 15
8 External ports and connectors......................................................................................................................16
9 Communications...........................................................................................................................................17Wireless LAN..................................................................................................................................................................... 17Wireless WAN....................................................................................................................................................................17
DW5515 specifications............................................................................................................................................... 17DW5815 specifications...............................................................................................................................................18DW5818 specifications...............................................................................................................................................18DW5819 specifications...............................................................................................................................................19WWAN providers and options................................................................................................................................... 19
Global Navigation Satellite System (GNSS)................................................................................................................. 20Bluetooth...........................................................................................................................................................................20COM ports........................................................................................................................................................................20
RS-232/RS-422/RS-485..........................................................................................................................................21GPIO.............................................................................................................................................................................21
10 Security......................................................................................................................................................23
11 Environmental compliance...........................................................................................................................24
12 Sensors...................................................................................................................................................... 25
Contents 3
Pressure sensor................................................................................................................................................................25Relative humidity and temperature sensor................................................................................................................... 25Accelerometer.................................................................................................................................................................. 25
13 Software.................................................................................................................................................... 26
14 Service and support....................................................................................................................................27
15 Contacting Dell...........................................................................................................................................28
4 Contents
Dimensions and weight
Product
Table 1. Product
Height 125 mm (4.92 in)
Width 125 mm (4.92 in)
Depth 51 mm (2 in)
Weight 1 kg (2.20 lb)
Volume 0.80 L
PackagingNOTE: The packaging weight includes the total weight of the Edge Gateway and four antennas. Antennas are available in the accessory box shipped with the Edge Gateway.
Table 2. Packaging
Height 262 mm (10.32 in)
Width 139 mm (5.47 in)
Depth 241 mm (9.49 in)
Shipping weight (includes packaging materials) 1.71 kg (3.77 lb)
Mounting dimensionsNOTE: Mounting dimensions includes the dimensions of the Edge Gateway and various mounting options.
NOTE: Each mounting option is sold separately.
Table 3. Mounting dimensions
Standard mount Quick mount Quick mount and cable control bars
DIN mount Perpendicular mount
Standard mount and cable control
bars
Weight 1.23 kg
(2.71 lb)
1.26 kg
(2.78 lb)
1.55 kg
(3.42 lb)
1.02 kg
(2.25 lb)
1.10 kg
(2.42 lb)
1.53 kg
(3.37 lb)
Height 169.20 mm
(6.66 in)
169.20 mm
(6.66 in)
222.30 mm
(8.75 in)
125 mm
(4.92 in)
125 mm
(4.92 in)
222.30 mm
(8.75 in)
Width 167.20 mm 167.20 mm 273.30 mm 125 mm 143.50 mm 273.30 mm
1
Dimensions and weight 5
Standard mount Quick mount Quick mount and cable control bars
DIN mount Perpendicular mount
Standard mount and cable control
bars
(6.58 in) (6.58 in) (10.76 in) (4.92 in) (5.65 in) (10.76 in)
Depth 61.90 mm
(2.44 in)
64.60 mm
(2.54 in)
64.60 mm
(2.54 in)
59.20 mm
(2.33 in)
55.50 mm
(2.18 in)
61.90 mm
(2.44 in)
VESA mounting dimensionsThe Edge Gateway can be mounted on a standard VESA mount.
Table 4. VESA mounting dimensions
Height 75 mm (2.95 in)
Width 75 mm (2.95 in)
6 Dimensions and weight
Environmental and operating conditions
Environmental conditions
Table 5. Environmental conditions
Ingress protection rating IP50
Water and dust ingress IEC 60529
CAUTION: Install the Edge Gateway in an area that is not exposed to direct sunlight.
NOTE: The Edge Gateway underwent and complies with salt fog testing conducted according to Mil-Std-810G Method 509.5, Procedure 1.
NOTE: For outdoors and rugged environments, install the Edge Gateway in an external enclosure (sold separately).
Operating conditions
Table 6. Operating conditions
Maximum vibration
Operational • 5 Hz with 0.0002 G2/Hz
• 350 Hz with 0.0002 G2/Hz
NOTE: Operational values are based on the 0.26 Grms profile. These values are tested for all operational orientations and are retrieved from two minutes per test orientation with IO meter.
NOTE: All screws on the Edge Gateway are embedded with a Nylock seal to resist vibration and loosening.
Non-operational • 10 Hz with 0.003 G2/Hz
• 20 Hz with 0.01 G2/Hz
• 250 Hz with 0.01 G 2/Hz
NOTE: Non-operational values are based on the 1.54 Grms profile. These values are tested for all non-operational orientations and are retrieved every sixty minutes per test orientation with IO meter.
Long Life Vibration 0.79 Grms
NOTE: The values are tested for all operational orientations and are retrieved every five hours per test orientation with IO meter.
Maximum shock
Operational Half sine shock
2
Environmental and operating conditions 7
All operational orientations; 40 G ± 5% with pulse duration of 2 msec ± 10% (equivalent to 20 in/sec [51 cm/sec])
Non-operational Half sine shock
Tested on all six sides; 160 G ± 5% with pulse duration of 2 msec ± 10% (equivalent to 50 in/sec [127 cm/sec])
Maximum altitude
Operational (maximum, unpressurized)
–15.20 m to 5,000 m (–50 ft to 16,404 ft)
NOTE: The maximum temperature is derated 1°C/305 m (1000 ft) above sea level altitude.
Non-operational (maximum, unpressurized)
–15.20 m to 10,668 m (–50 ft to 35,000 ft)
Operating environment
Temperature range (system) • Operating:
– With 0.7 m/s airflow: –30°C to 75°C (–22°F to 167°F)
– Without airflow: –30°C to 70°C (–22°F to 158°F)
• Non-operating–With a maximum temperature gradation of 15°C (59°F) per hour:
– With 0.7 m/s airflow: –40°C to 85°C (–40°F to 185°F)
– Without airflow: –40°C to 85°C (–40°F to 185°F)
WARNING: The maximum operating temperature of the Edge Gateway is 70⁰C (158°F). Do not exceed this maximum temperature while operating the Edge Gateway inside an enclosure. Internal heating of the Edge Gateway electronics, other electronics, and the lack of ventilation inside an enclosure can cause the operating temperature of the Edge Gateway to be greater than the outside ambient temperature. Continuous operation of the Edge Gateway at temperatures greater than 70⁰C (158°F) may result in an increased failure rate and a reduction of the product life. Ensure that the maximum operating temperature of the Edge Gateway when placed inside an enclosure is 70⁰C (158°F) or less.
Temperature range (with components)
• Operating (SD card): –40°C to 85°C (–40°F to 185°F)
• Operating (eMMC): –40°C to 85°C (–40°F to 185°F)
Maximum relative humidity (non-condensing)
• Operating: 10% to 90%–With a maximum temperature gradation of 15°C (59°F) per hour
• Non-operating: 5% to 95%–With a maximum temperature gradation of 20°C (68°F) per hour
Pollution degree 2
NOTE: The ambient temperature is based on the free-air environment, system mounting, and certain workload assumptions.
NOTE: An open space of 63.50 mm (2.50 in) is recommended around the Edge Gateway for optimal air circulation.
NOTE: The maximum operating temperature may vary, depending on factors such as air flow, system mounting, software applications, and so on.
NOTE: The temperature at the center of the exposed base surface must not exceed 82°C (179.6°F).
NOTE: For optimal thermal distribution when mounted, ensure that Edge Gateway is installed as instructed in the supplied documentation.
8 Environmental and operating conditions
Power
Power sourceThe Edge Gateway supports the following power sources, which are isolated to 2.5 KV:
• DC
• Power over Ethernet (PoE)
CAUTION: Power off the Edge Gateway before you change the power source.
NOTE: For marine applications, limit input voltage to 12-48 VDC. The cable length for rail applications must not exceed 30 meters.
NOTE: You can connect either DC-IN or PoE.
NOTE: USB power is limited to 0.6 A/3 W for USB 3.0 port and 0.4 A/2 W for USB 2.0 port.
Table 7. Power consumption
Power consumption (applicable to power source from DC or PoE)
Maximum power consumption 12.9 W
System idle 4.2 W
NOTE: Operating system is active but no applications are running.
Processor full load 8.1 W
NOTE: Operating system active with 100% processor utilization and 2D/3D load.
System full load 12.9 W
NOTE: Operating system active with 100% processor utilization and simultaneous access to I/O devices.
Table 8. DC parameters
DC parameters
Supported input voltage 12/24 V vehicle power system (12 V ~ 57 V wide DC input, ISO 7637-2 & SAE J1113 compliant).
NOTE: Supports vehicle cold-crank down to 6 V.
Rated DC input for marine environments 12–48 VDC
Maximum input current 1.08 A at 12 V/0.23 A at 57 V
Minimum DC supply power requirement 13 W
3
Power 9
DC parameters
Power management System power on, standby, and hibernate management through optional ignition input.
Supported wake up events • Alarm (real-time clock)
• WLAN and LAN (Windows OS only)
• USB
• Ignition and Direct Ignition (DI)
Power protection System power protection. For example, vehicle battery protection through optional ignition input.
NOTE: Ignition input provides an option to turn off the device or put it into a low-power mode (depending on the OS), whenever the vehicle ignition is turned off to protect from vehicle battery draining.
Recommended power supply 17 W (20% derating)
NOTE: With consideration of voltage derating under high environmental temperature.
Table 9. PoE parameters
PoE parameters
Compatibility IEEE 802.3, IEEE 802.3u, IEEE802.3ab, IEEE802.3x, IEEE 802.3af
NOTE: Compliance with Alternative A of IEEE 802.3af standard for maximum 15.4 W, with power up to 48 V over existing Ethernet infrastructure. No modifications are required.
NOTE: Standard IEEE 802.3 Ethernet interface provided for 100BASE-TX and 10BASE-T applications (802.3, 802.3u, 802.3ab, and 802.3x) 9014-bytes jumbo frame support.
Number of ports One Fast Ethernet Media Access Control (MAC) port and one physical layer (PHY) port
Speed 10/100 Mbps (supports Wake on LAN and WLAN)
Connector 8-pin RJ45
Protection Built-in 2.25 KV isolation protection on LAN ports and ESD IEC61000-4-2 ±30 KV
Power input 12.95 W minimum according to Alternative A of IEEE 802.3af-2003 (standard)
Supported input voltage 48 V DC
Supported input current 0.27 A
10 Power
Ignition
Table 10. Ignition parameters
Parameter Minimum voltage Maximum voltage Default
High-level input voltage (VIH) 9 V 32 V 12 V
Low-level input voltage(VIL) 0 V 1.2 V 0 V
3 V CMOS coin-cell battery
Table 11. Coin-cell battery
RTC coin-cell battery (lithium-ion)
Type BR-2032
Manufacturer Panasonic Corporation
Nominal voltage 3 V
Nominal capacity 200 mAh
NOTE: Dell recommends that you check or replace the coin-cell battery before operation. Also, check or replace the coin-cell battery if the system has been disconnected from a power source for more than two years.
Power 11
Operating systemsThe Edge Gateway supports the following operating systems:
• Windows 10 IoT Enterprise LTSB 2016
• Ubuntu Core 16
NOTE: Windows 10 IoT Enterprise LTSB 2016 is supported only on Edge Gateway models with 32 GB eMMC.
4
12 Operating systems
Processor
Table 12. Processor
Configuration Processor Cache Number of Cores
Edge Gateway 3001 Intel Atom Processor E3805 1 MB L2 cache 2
5
Processor 13
Memory
Table 13. Memory type
Type DDR3L
Memory channel Single
Minimum memory 2 GB
Maximum system memory 2 GB
6
14 Memory
Storage
Table 14. Storage specifications
Storage type Capacity supported
micro-SD • 8 GB
• 32 GB
• 64 GB
• 128 GB
eMMC • 8 GB
• 32 GB
NOTE: Windows 10 IoT Enterprise LTSB 2016 is supported only on Edge Gateway models with 32 GB eMMC.
7
Storage 15
External ports and connectorsNOTE: For more information about ports and connectors location, see the Edge Gateway Installation and Operation Manual.
Table 15. Ports and connectors on Edge Gateway
Ports Edge Gateway 3001
RS-232/RS-485/RS-422 ports 2
Audio line-out 0
Audio line-in 0
Ethernet port one (with PoE) 1
Ethernet port two (without PoE) 0
WLAN or Bluetooth antenna connector 1
GPS antenna connector 1
Mobile broadband antenna connector (3G) 1
Mobile broadband antenna connector (4G LTE) 1
ZigBee antenna connector 0
Connector for external enclosure chassis intrusion switch (optional) 1
DisplayPort 0
GPIO 1
USB 3.0 1
USB 2.0 1
CANbus 0
NOTE: The connector for wireless antenna ( ) and GPS antenna ( ) is the same.
8
16 External ports and connectors
Communications
Topics:
• Wireless LAN
• Wireless WAN
• Global Navigation Satellite System (GNSS)
• Bluetooth
• COM ports
Wireless LAN
Table 16. Wireless LAN specifications
WLAN standards supported 802.11b, 802.11g or 802.11n
802.11b data rates supported 54, 48, 36, 24, 18, 12, 9, and 6 Mbps
802.11g data rates supported 54, 48, 36, 24, 18, 12, 11, 9, 6, 5.5, 2, and 1 Mbps
802.11n data rates supported MCS0 to MCS7 with and without Short GI.
Encryption WEP 64-bit and 128-bit, TKIP, AES-CCMP 128-bit
Wireless WAN
Table 17. Wireless WAN specifications
Card Region
DW5515—3G Mexico and rest of the world
DW5815—4G LTE AT&T (US and Canada) and Verizon (US)
DW5818—LTE, HSPA+ EMEA
DW5819—LTE, HSPA+ Asia Pacific
DW5515 specifications
Table 18. DW5515 card specifications
Network HSPA+/WCMDA
Frequency bands • HSPA+/WCMDA band: 1, 2, 5, 6, 8, 19
• EDGE/GPRS frequency: 850, 900, 1800, 1900 MHz
Speed—Downlink < 21 Mbps
9
Communications 17
Speed—Uplink < 5.76 Mbps
Fallback network EDGE/GPRS
Fallback speed • Downlink: < 236.8 Kbps
• Uplink: < 118.4 Kbps
SIM All
DW5815 specifications
Table 19. DW5815 card specifications
Network LTE/HSPA+
Frequency bands • LTE band: 2, 4, 5, 13, 17
• HSPA+/WCMDA band: 2, 5
Speed—Downlink < 150 Mbps
Speed—Uplink < 50 Mbps
Fallback network HSPA+/WCDMA
Fallback speed • Downlink: < 42 Mbps
• Uplink: < 5.76 Mbps
SIM AT&T and Verizon
DW5818 specifications
Table 20. DW5818 card specifications
Network LTE/HSPA+
Frequency bands • LTE FDD Band 1, 2, 3, 4, 5, 7, 8, 12, 13, 20, 25, 26, 29, 30
• LTE TDD Band 41
• HSPA+/WCDMA Band 1, 2, 3, 4, 5, 8
Speed (Downlink) • LTE FDD < 300 Mbps (Cat 6)
• LTE TDD < 222 Mbps
Speed (Uplink) • LTE FDD < 50 Mbps
• LTE TDD < 26 Mbps
Fallback network HSPA+/WCDMA
Fallback speed • Downlink: < 42 Mbps
• Uplink: < 5.76 Mbps
SIM All
18 Communications
DW5819 specifications
Table 21. DW5819 card specifications
Network LTE/HSPA+
Frequency bands • LTE FDD Band 1, 3, 5, 7, 8, 18, 19, 21, 28
• LTE TDD Band 38, 39, 40, 41
• HSPA+/WCDMA Band 1, 5, 6, 8, 9, 19
Speed—Downlink • LTE FDD < 300 Mbps (Cat 6)
• LTE TDD < 222 Mbps
Speed—Uplink • LTE FDD < 50 Mbps
• LTE TDD < 26 Mbps
Fallback network HSPA+/WCDMA
Fallback speed • Downlink: < 42 Mbps
• Uplink: < 5.76 Mbps
SIM All
WWAN providers and optionsNOTE: Depending on the network coverage available, the Edge Gateway selects the most optimal configuration and automatically switches between LTE and 3G networks. Measurements from network-signaling messages between the Edge Gateway and the WWAN provider determine the switch-over process.
Table 22. WWAN providers and options for Edge Gateway 3000 series
WWAN card Provider 2G bands 3G bands LTE bands
DW5515
Sierra Wireless AirPrime HL8548
HSPA+ EDGE/GPRS frequency:
850, 900, 1800, 1900 Mhz
HSPA B1, B2, B5, B6, B8, B19
Not supported
DW5815
Sierra Wireless AirPrime HL7588
AT&T (US) and Verizon (US)
Not applicable B5 (850), B2 (1900) B17 (700), B13 (700), B5 (850), B4 (1700), B2 (1900)
DW5818
Sierra Wireless AirPrime MC7455
LTE/HSPA+/WCDMA networks
Not applicable HSPA+/WCDMA Band 1, 2, 3, 4, 5, 8
LTE FDD Band 1, 2, 3, 4, 5, 7, 8, 12, 13, 20, 25, 26, 29, 30
LTE TDD Band 41
DW5819
Sierra Wireless AirPrime MC7430
LTE/HSPA+/WCDMA networks
Not applicable HSPA+/WCDMA Band 1, 5, 6, 8, 9, 19
LTE FDD Band 1, 3, 5, 7, 8, 18, 19, 21, 28
LTE TDD Band 38, 39, 40, 41
Communications 19
Global Navigation Satellite System (GNSS)
Table 23. GNSS specifications
GNSS chip in Edge Gateway Supported GNSS systems
u-blox UBX-M8030 Concurrent reception of up to three GNSS systems: GPS (Global Positioning System)/Galileo with Beidou or GLONASS.
Table 24. Supported GNSS constellations
GNSS constellation Details
GPS Receives and tracks GPS L1 C/A signals at 1575.42 MHz.
GLONASS Receives and tracks GLONASS L1 signals at 1602 MHz + k*562.5 kHz, where k is the satellite’s frequency channel number (k = –7,..., 5, 6). The GLONASS satellite system is an alternative to GPS.
BeiDou Receives and tracks BeiDou B1I signals at 1561.098 MHz. The ability to receive and track BeiDou signals with another constellation, results in higher coverage, improved reliability and better accuracy. BeiDou coverage is only available in China, with global coverage scheduled for 2020.
Galileo Receives and tracks Galileo E1-B/C signals centered on the GPS L1 frequency band. GPS and Galileo signals can be processed with either BeiDou or GLONASS signals, enhancing coverage, reliability and accuracy.
Bluetooth
Table 25. Bluetooth specifications
Bluetooth standard supported Dual-mode Bluetooth 4.0 BLE
Bluetooth Classic Version 2.1+EDR
Bluetooth data rates supported Up to 3 Mbps
Bluetooth Low Energy Yes
Encryption 128-bit
COM ports
Table 26. COM ports specifications
Connector type 2x5 terminal block
Data rate • Up to 1 Mbps in RS-232
• 12 Mbps in RS-422/RS-485
20 Communications
RS-232/RS-422/RS-485
Table 27. RS-232/RS-422/RS-485 specifications
General
Bus type USB 2.0
Connectors 2 x 2x5 terminal blocks (JVE/23N6963-10D00B-15G-2.9)
Power consumption 20 mA at +3.3 V
Communications
Communication controller XR21V1412 (controller), SP339E (transceiver)
Data bits 7, 8, 9
Data signals • RS-232: DCD, RXD TXD, DTR, GND, DSR, RTS, CTS, RI
• RS-422: TXD+, TXD–, RXD+, RXD–, GND
• RS-485: Data+, Data–, GND
FIFO • 128 bytes (TX)
• 384 bytes (RX)
Flow control Hardware (RTS/CTS or DTR/DSR), Software (Xon/Xoff)
Parity None, Odd, Even, Mark, and Space
Speed/Baudrate • Up to 1 Mbps in RS-232
• 12 Mbps in RS-422/RS-485
Stop bits 1, 2
Protection
Isolation protection Not applicable
ESD protection Transceiver 6100-4-2 ± 15 KV (Air), ±8 KV (Contact)
EFT protection Not applicable
Surge protection Not applicable
GPIO
Table 28. General information
Connector part number Anytek KE161351A010G
http://www.anytek.com.tw
NOTE: This part number is for reference only and is subjected to change.
Temperature range −40°C to 115°C (-40°F to 239°F)
Communications 21
Table 29. GPI configuration
GPI configuration
Logic high 3.5 V to 5 V
Logic low 0 V to 1.5 V
Input resistance 1 k between connector and controller
Interrupt source Not applicable
Isolation voltage 1 KV DC, controller to rest of system
Table 30. GPO configuration
GPO configuration
Output Open-drain or push-pull
1.6 mA per channel
Supply voltage 5 VDC
Isolation voltage 1 KV DC, controller to rest of system
No Vdd pin on connector
Table 31. GPIO specifications
Name Default setting Default internal Pull-up and Pull-down
GPI0~7 85 K pull-down Not applicable
GPO0~7 85 K pull-down Not applicable
Open-drain or push-pull output pin
Table 32. GPIO electrical specifications
Voltage/Current Minimum Maximum
Input low voltage (Vil) 1.5 V
Input high voltage (Vih) 3.5 V
Output low voltage (Vol) 0.4 V
Output high voltage (Voh) 4.8 V
Output sink/source current 1.6 mA
CAUTION: This port is ESD-sensitive. An insulated GPIO connector that prevents direct ESD exposure to the I/O pins is recommended.
22 Communications
Security
Table 33. Security specifications
Version 2.0 only
Manufacturer part number Nuvoton NPCT654JBAYX
External enclosure chassis intrusion switch When the chassis is opened, the external enclosure chassis intrusion switch raises an intruder electrical signal to the gateway, triggering an external enclosure chassis intrusion event.
NOTE: Depending on your country’s regulations, TPM system boards may not be available.
10
Security 23
Environmental compliance
Table 34. Environmental compliance
BFR/PVC-free No
11
24 Environmental compliance
Sensors
Pressure sensor
Table 35. Pressure sensor specifications
Controller ST Micro LPS22HB
Temperature range -40°C to 85°C (-40°F to 185°F)
Relative humidity and temperature sensor
Table 36. Relative humidity and temperature sensor specifications
Controller ST Micro HTS221
Temperature range -40°C to 120°C (-40°F to 248°F)
Humidity accuracy ± 3.5% rH, 20 to 80% rH
Temperature accuracy ± 0.5°C,15 to 40°C
Accelerometer
Table 37. Accelerometer specifications
Controller ST Micro LNG2DMTR
Type Three-axis "femto" accelerometer
12
Sensors 25
SoftwareThe following software is supported in the Edge Gateway 3000 Series:
• Dell Command | Configure (DCC)
• Dell Command | Monitor (DCM)
• Dell Command | Powershell (DCPP)—For Windows only
• Edge Device Management (EDM)
• Support Assist (includes Dell Data Vault (DDV))
13
26 Software
Service and support
Table 38. Service and support
One year base hardware warranty, with mail-in service. Included
Basic extensions up to five years, with mail-in service. Available
ProSupport extensions up to five years, with advanced exchange. Available
NOTE: For a copy of our guarantees or limited warranties, write to ‘Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682’. For more information, visit www.dell.com/warranty.
14
Service and support 27
Contacting DellTo contact Dell for sales, technical assistance, or customer service issues:
1 Go to www.dell.com/contactdell.
2 Verify your country or region in the drop-down list at the bottom of the page.
3 Select the appropriate service or support link based on your requirement or choose the method of contacting Dell that is convenient for you.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
NOTE: If you do not have an active internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
15
28 Contacting Dell