Dell 3100 3000 Service Manual

DocuPrint C525 AService Manual 1st Edition

DocuPrint C525 AService Manual 1st Edition This service manual covers the following models FUJI XEROX Co. Ltd. Color Laser Printer DocuPrint C525 A Related Materials No other related materials issued other than this service manual. Confidentiality This service manual is issued intending use by maintenance service personnel authorized by FUJI XEROX Co. Ltd. Copying, transferring or leasing this manual without prior consent by FUJI XEROX Co. Ltd. is prohibited. When a page becomes irrelavant (e.g. superceded by a replacement page), destroy the page by burning or shredding it. Handle with care to avoid loss or damage of the manual.

Issued: January 2005Revision and Modification Information When design changes or revisions relating to this service manual occur, the overseas technical information or overseas service bulletin may be issued as supplementary information until such changes are accomodated in the updated version of this service manual.

CAUTION

Important changes including revisions of spare part numbers and adjustment specifications must immediately be reflected on the respective pages of this service manual upon reception of such information.

Edited by:

Fuji Xerox Co., Ltd. CS&S TSC SDEG KSP R&D Business Park Bldg 6A7 3-2-1, Sakado, Takatsu-ku, Kawasaki-shi, Kanagawa, JAPAN 213-8508 TEL 044-812-7637 [XEROX] [The Document Company] are registered trademarks. PRINTED IN JAPAN

Company Name Department Name Telephone No. Full Name Employee No. .

IntroductionGetting to know the Service Manual How to use the Service Manual Terms and Symbols Abbreviations

Chapter 1 Service Call Procedure Chapter 2 Troubleshooting Chapter 3 Image Quality Troubleshooting Chapter 4 Disassembly/Assembly and Adjustment Chapter 5 Parts List Chapter 6 General Chapter 7 Wiring Data Chapter 8 Accessories Chapter 9 BSD (Block Schematic Diagram) Not yet issued Chapter 10 Machine Overview

Preface

PrefaceTable of Contents

Table of Contents1 2 Getting to know the Service Manual .............................................................. Preface-2 How to use the Service Manual ..................................................................... Preface-22.1 2.2 Contents of Manual ......................................................................................................Preface-2 Information on Updating ...............................................................................................Preface-3

3 4

Terms and Symbols ....................................................................................... Preface-4 Abbreviations ................................................................................................. Preface-5

Preface-1

Introduction1. Getting to know the Service Manual

1.

Getting to know the Service ManualThis manual is used as the standard service manual for the DocuPrint C525 A. Publication Comment Sheet Enter any comments and/or corrections regarding the DocuPrint C525 A service manual into the Publication Comment Sheet, and send it to FX/CSS/IBS through the OpCo TS or CS department.

2.

How to use the Service ManualThis manual describes the standard procedures for the servicing of the DocuPrint C525 A. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.

2.1

Contents of Manual Hardware This manual summarizes all technical information on the DocuPrint C525 A. Chapters This manual is divided into ten chapters as described below. Chapter 1 Service Call Procedure This chapter describes the general work and servicing procedures for the maintenance of the DocuPrint C525 A. Chapter 2 Troubleshooting This chapter describes the troubleshooting procedures other than image quality troubleshooting of the DocuPrint C525 A. It also describes how to use the diagnostics and some programs. Chapter 3 Image Quality Troubleshooting This chapter describes the image quality troubleshooting procedures of DocuPrint C525 A. Chapter 4 Disassembly/Assembly and Adjustment This chapter describes the disassembly, assembly, adjustment and replacement procedures for components of the DocuPrint C525 A. Chapter 5 Parts List This chapter contains spare parts list for DocuPrint C525 A. Chapter 6 General This chapter contains the following general information on DocuPrint C525 A. 6.1 Specifications 6.2 Tools and Service Consumables 6.3 Consumables 6.4 Periodic Replacement Parts 6.5 Installing the Printer 6.6 Setting the Printer Environment 6.7 Software Related Information Chapter 7 Wiring Data This chapter describes the wiring data of DocuPrint C525 A. 7.1 Connectors [P (Plug)/J (Jack)] 7.2 P/J Layout 7.3 Connection Charts 7.4 Connection Charts Between Parts

Preface-2

Introduction2. How to use the Service ManualChapter 8 Accessories This chapter provides information on accessories and options specific to DocuPrint C525 A. 8.1 200/500 Sheet Feeder Installation Guide 8.2 Duplex Unit Installation Guide Chapter 9 BSD (Block Schematic Diagram) (Not yet issued) Chapter 10 Machine Overview This chapter gives an overview of the functions of the main components of DocuPrint C525 A.

2.2

Information on UpdatingThis manual will be revised and sent to each customer engineer as specified below. Revisions must be incorporated correctly to keep the manual up-to-date. Updating Procedure When the entire manual is revised, "1st Edition" on the front cover will be renewed to 1st Edition, 2nd Edition, 3rd Edition and so on. When this manual is partially revised, revisions will be sequentially indicated as Revision A, Revision B, Revision C, etc. All revised pages will be marked accordingly with "Revision A", "Revision B", "Revision C" and so on. Revision Sidebar When any paragraph, table or figure has been added or amended, a revision sidebar will be added to indicate where the revision was made.

(Example) If the same page is changed again due to a subsequent revision, revision sidebars associated with the previous revision(s) will be deleted.

Preface-3

Introduction3. Terms and Symbols

3.

Terms and SymbolsSpecific terms and symbols used in any particular chapter are described in the Preface for that section. The terms and symbols described here are used throughout this manual. The terms and symbols used at the beginning of a text are defined as follows:

DANGER

Indicates an imminently hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement. Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement. Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement. Indicates that the printer or its components may be damaged if the instructed procedure is not strictly observed. Used to emphasize the procedure, servicing, and regulation. Used to describe the technical terminology and supplementary explanations. Used to explain purpose of adjustment. Indicates the disassembly/assembly procedure for reference. Indicates the adjustment procedure for reference. Indicates the parts list for reference. Means Assembly.

WARNING

CAUTION

INSTRUCTION NOTE REFERENCE OBJECTIVE REP ADJ PL ASSY : : : :

Safety Critical Components (SCC) For the safety control of the Safety Critical Components and the components specified, follow the regulations regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.

Preface-4

Introduction4. Abbreviations

4.

AbbreviationsAbbreviations This manual contains abbreviations that are specific to this manual, as well as general abbreviations, which include: ADC AG APS ARC ASSY ATS B BCR Bk BLK BLU BRN BTR C CLN CRU CRUM CTRG DET DEVE. DIAG. DISP dpi DTS DUP ESB ESS F FEED, FDR FIP GND GRN GRY HT HUM HVPS ICDC ID IBT INTL, INLK IOT K L L/H LD LDD LED LEF LH LV LVPS M Automatic Density Control Analog Ground Auto Paper Select Auto Registration Control Assembly Auto Tray Switching Black Bias Charge Roll Black Black Blue Brown Bias Transfer Roll Cyan Cleaner Customer Replaceable Unit CRU Moniter Cartridge Detoner Roll Developer Diagnostic Dispense dots per inch Detack Saw Duplex Electro Static Brush Electric Subsystem Front Feeder Fault Isolation Procedure Ground Green Gray Half Tone Humidity High Voltage Power Supply Image Count Dispense Control Image Density, or Identification Intermediate Belt Transfer Interlock Image Output Terminal Black Left Left Hand Laser diode Lightly Doped Drain Light-emitting diode Long Edge Feed Left Hand Low Voltage Low Voltage Power Supply Magenta MAG MCU MOB MOT MSI N/P NVM OEM Mag. Roll Machine Control Unit Marks On Belt Motor Multi Sheet Inserter No Paper Non Volatile Memory Original Equipment Manufacuring OHP Overhead Project OP Operation OPC Organic Photo Conductor ORN ORANGE PC Personal Computer PCDC Pixel Count Dispense Control PH Paper Handling PHD Printer Head PNK Pink POP Paper On Photoreceptor PPM Prints Per Minute PR,P/R Process PV Print Volume PWB(A) Printed Wiring Boad (Assembly) R Right R Rear R/H Right Hand REF Refresher REGI. Registration RH Right Hand ROS Raster Output Scanner ROT Rotary RTC Rubber Tube Charger RTN Return SEF Short Edge Feed SG Signal Ground SMH Special Material Handler SNR Sensor SOL. Solenoid SOS Start Of Scan STM Single Tray Module SW Switch TEMP. Temperature TM Tray Module TNER, TNR Toner TP Thermopile TR Transfer VIO Violet WHT White XERO Xerographic Y Yellow YEL Yellow

Preface-5

Chapter 1 Service Call Procedure

Chapter 1 Service Call ProcedureTable of Contents

Table of Contents1.1 Before Starting the Servicing ....................................................................................1-21.1.1 1.1.2 Safety ..................................................................................................................................... 1-2 Other Things to Note .............................................................................................................. 1-3

1.2 Servicing Call Procedure ..........................................................................................1-4 1.3 TRIM Servicing .........................................................................................................1-51.3.1 1.3.2 1.3.3 TRIM Servicing Procedure ..................................................................................................... 1-5 Machine Consumables and Periodic Replacement Parts ...................................................... 1-6 TRIM Check List ..................................................................................................................... 1-7

1-1

Chapter 1 Service Call Procedure1.1 Before Starting the Servicing

1.11.1.1

Before Starting the ServicingSafetyTo prevent any accident that may occur during maintenance servicing, any WARNING or CAUTION regarding the servicing must be strictly observed. Do not perform any hazardous operation. 1. Power Supply To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the plug before starting the maintenance servicing. If the machine has to be switched ON, such as when measuring the voltage, take extra care to prevent an electrical shock. 2. Drive Area Never inspect or lubricate the drive area such as the gears during the machine operation. 3. Heavy Parts The weight of the machine is 24.5kg. When moving the machine to ensure sufficient working space, take extra care to prevent back pain. 4. Safety Device See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock switches, etc., and those for protecting customers from injury, such as panels and covers, function properly. Modifications that hinder the function of any safety devices are strictly prohibited. 5. Installing and removing the parts The edge of parts and covers may be sharp, take care not to touch them. If the oil gets onto your hand, wipe it off before getting on with the servicing. When removing parts or cables, do not pull them out by force but remove them slowly. 6. Specified Tools Follow the instruction when a tool is specified. 7. Organic Solvents When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the following: Ensure good ventilation in the room to prevent too much intake of the solvent. Do not use heated solvent. Keep away from fire. 8. Cleaning the Toner and Developer As the toner may cause a dust explosion, sweep the spilt toner into a waste container. When using a cleaner to clean the remaining toner, be sure to use the FX standard toner-proof cleaner and not a customer's cleaner. Also, as the developer also contains toner, exercise the same caution during cleaning. 9. Modifications If any modifications are deemed necessary for the printer, submit an Application for Approval of Modification prior to performing any work. 10.Other Safety Precautions For safety, you should also pay attention to precautions other than the above 1 to 9 items. Follow the SAFE WORKING PRACTICES FOR ENGINEERS issued by FXAP EH and S (Environmental Health and Safety) to ensure greater safety during servicing,

1-2

Chapter 1 Service Call Procedure1.1 Before Starting the Servicing 1.1.2 Other Things to NotePay attention to the following when performing maintenance service to avoid wrong or redundant servicing: 1. Reference Materials Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or FTO for a systematic approach. 2. Disassembling Make sure to check the assembled condition before removing parts or disassembling the machine. 3. Installation/Adjustment After the installation or adjustment is complete, check that no parts or tools are left inside or on the assemblies before using the machine. 4. Handling of parts/consumables replaced Make sure that the replaced parts or consumables as well as the packaging materials are collected back to the Service Center.

NOTE

For the separation and processing methods for the collected items, refer to the Common Technical Information No. 2-138 for all machines.

If you have replaced the following consumables, affix the "U" sticker for the recyclable parts to be handled appropriately. Drum Cartridge Individual Color Toner Cartridge For recyclable parts, fill the necessary items in the "U-TAG" and perform collection. 5. General precautions Take care not to disturb the customer's daily work. Place the drip cloth or paper on the customer's floor during work in the machine because color toners may dirty the floor and are difficult to clean. Throw any trash generated during the maintenance service into the trash bag and bring them to the servicing office. Record the service details and the consumables and parts replaced at visit in the Machine Service Log.

DocuPrint C525 A weighs 24.5kg. Always have 2 or more people available to move the printer. Refer to the Installation Procedures for details.

1-3

Chapter 1 Service Call Procedure1.2 Servicing Call Procedure

1.2

Servicing Call Procedure1. 2. 3. 4. 1. 2. 3. 4. Ask the operator(s) about the machine condition. Record the billing meter readings. Inspect any printing error, then check the machine. Check the Service Log.

Initial Actions

UM Call

Troubleshoot on Level 1. Troubleshoot. Check the print quality using the test patterns on the machine. Feed paper from the respective trays and, if necessary, clean or replace the Feed Roll. 5. Repair all the secondary problems. 6. Perform TRIM servicing. 1. Check the print quality using the test patterns on the machine. 2. Feed paper from the respective trays and, if necessary, clean or replace the Feed Roll. 3. Repair all the secondary problems. 4. Perform TRIM servicing. 1. 2. 3. 4. 5. Check overall operation/features. Check the machine exterior and consumables. Train the operator as required. Complete the Service Log and Service Report. Keep the print sample with the Service Log.

SM Call

Final Actions

1-4

Chapter 1 Service Call Procedure1.3 TRIM Servicing

1.3

TRIM ServicingTRIM Servicing for DocuPrint C525 A is performed in all SM/UM to maintain the performance of the machine. Independent visits for TRIM Servicing does not take place.

1.3.1

TRIM Servicing Procedure1. Check overall operation before servicing Make prints with a test pattern containing 20% color pattern for each color, gradation pattern and grid pattern. 1. 20% color pattern for each color: Checks for any scratches on the IBT Belt and Drum, and for fusing failure. 2. Gradation pattern : Checks for improper low-density reproducibility, color balance and fusing failure. 3. Grid pattern : Checks for color misalignment and fusing failure. * Refer to Chapter 3 Image Quality Troubleshooting 3.4 Test Print on how to print test patterns.

2. Clean the interior of the machine Clean toner residues and paper powder etc. in the paper delivery system. (Clean especially the operation section of the operator.) 3. Inspect parts that require periodic replacement (consumables) and replace them if necessary. 4. Safety Precautions Check the connection of the power plug and any damage on the cord and the plug. 5. Check the overall operation after servicing as follows: Check machine operation. Check the print quality. Check the billing meter reading.

1-5

Chapter 1 Service Call Procedure1.3 TRIM Servicing 1.3.2 Machine Consumables and Periodic Replacement Parts Check the total number of copies printed during TRIM Servicing before replacing the machine consumables. Machine Consumables Consumables Black Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Drum Cartridge * Product Code CT200649 CT200650 CT200651 CT200652 CT350380 4KPV (*1) 4KPV (*1) 4KPV (*1) 4KPV (*1) 14KPV (*2) Life

Use Conditions (*1) Color/BW Ratio = 2:1, Print Ratio = 5% (*2) Color/BW Ratio = 2:1, Print Ratio = 5%, Quantity printed at one time = 2 pages on average

Periodic Replacement Parts Consumables Fuser Unit Deve Assy K Deve Assy Y Deve Assy M Deve Assy C 2nd BTR Assy * Life (Life Warning Interval) 100KPV (99KPV) 100KPV (99KPV) 67KPV (66KPV) 67KPV (66KPV) 67KPV (66KPV) 100KPV (99KPV) Remarks

Use Conditions (*1) Color/BW Ratio = 2:1, Print Ratio = 5%, Quantity printed at one time = 2 pages on average (*2) Replace the Fuser Unit and the 2nd BTR Assy at the same time (whichever needs to be replaced earlier) (*3) Replace Deve Assy K independently (*4) Replace Deve Assy Y, M and C at the same time (replace when whichever's life has expired)

1-6

Service Call Procedure1.3 TRIM Servicing 1.3.3 TRIM Check ListA --- Perform checking. Clean, replace, or supply if necessary. B --- Always perform cleaning and checking. C --- Always perform replacement service at the specified interval. * Refer to pages 3-5 on how to print test patterns. No. 1.1 1.2 Servicing Items Pre-servicing check (check the sound of the machine in operation) Pre-servicing check (print test patterns) Clean the interior of the machine (paper delivery system) Retard Roll Fuser Unit 2nd BTR Assy Every time A A 100K Disassembly/ Adjustment No. Service Details REP9.1 REP9.2 5.1 5.2 5.3 Post-servicing check (print quality) Post-servicing check (machine in operation) Post-servicing check (meter) A A A Activate the machine and check that abnormal noise is not heard. Print built-in test patterns and check the print quality. (Check the 20% color pattern for each color for density unevenness and image deletion. Check the Drum/IBT belt for damage, and the patterns for gradation recurrence and low density recurrence.) Clean the paper dust and toner residue in the paper path and on the jam sensor. Clean especially the operation section of the operator. Check and clean the feed roll of the MSI. Check the H.Roll and P.Roll for scratches. Replace them if necessary. Check visually. Do not make direct contact. Make sure that the power plug is plugged in properly. Make sure that the power cords are not cracked and no wires are exposed. Make sure that no extension cord with insufficient capacity or power cord outside the specification for off-the-shelf power strips is used. Make sure that no multiple power plugs are added to a single socket. Print built-in test patterns to confirm that the print quality satisfies the specification. Check the paper feed and check for abnormal noise. Create the Service Log and Service Report.

2 3.1 3.2

A B A

C C C

4

Safety Precautions

B

CAUTION

Do not touch the Drum, IBT Belt and 2nd BTR inside the Drum Cartridge directly with your hands. Do not use solvents such as Drum cleaner. (Time is required for recovery.)

1-7

Chapter 2 Troubleshooting

Chapter 2 TroubleshootingTable of Contents

Table of Contents2.1 Preface......................................................................................................................2-42.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.2.1 2.2.2 Fault repair flow ...................................................................................................................... 2-4 Installation check .................................................................................................................... 2-5 Things to take note when servicing ........................................................................................ 2-6 Things to take note when using FIP ....................................................................................... 2-7 Warm Up Operation Flow Chart at Power ON........................................................................ 2-9 Level 1 FIP ........................................................................................................................... 2-10 FIP Flow ............................................................................................................................... 2-10

2.2 Level 1 Troubleshooting..........................................................................................2-10

2.3 Level 2 Troubleshooting..........................................................................................2-112.3.1 Error/Status Code List (Paper Jam) ..................................................................................... 2-11 2.3.2 Error/Status Code List (Except Paper Jam) ......................................................................... 2-14 2.3.3 Error Code FIP ..................................................................................................................... 2-21 FIP-1. 1 Y Toner Detached ............................................................................................................. 2-21 FIP-1. 2 M Toner Detached ............................................................................................................ 2-22 FIP-1. 3 C Toner Detached ............................................................................................................. 2-23 FIP-1. 4 K Toner Detached ............................................................................................................. 2-24 FIP-1. 5 XERO CRU Detached ....................................................................................................... 2-25 FIP-1. 6 XERO Communication Error ............................................................................................. 2-26 FIP-1. 7 XERO Verify Error ............................................................................................................. 2-28 FIP-1. 8 XERO Imitation Error ........................................................................................................ 2-29 FIP-1. 9 XERO ID Error .................................................................................................................. 2-30 FIP-1. 10 Y Toner Communication Error ........................................................................................ 2-31 FIP-1. 11 Y Toner Verify Error ........................................................................................................ 2-33 FIP-1. 12 Y Toner Imitation Error .................................................................................................... 2-34 FIP-1. 13 Y Toner ID Error .............................................................................................................. 2-35 FIP-1. 14 M Toner Communication Error ........................................................................................ 2-36 FIP-1. 15 M Toner Verify Error ........................................................................................................ 2-38 FIP-1. 16 M Toner Imitation Error ................................................................................................... 2-39 FIP-1. 17 M Toner ID Error ............................................................................................................. 2-40 FIP-1. 18 C Toner Communication Error ........................................................................................ 2-41 FIP-1. 19 C Toner Verify Error ........................................................................................................ 2-43 FIP-1. 20 C Toner Imitation Error .................................................................................................... 2-45 FIP-1. 21 C Toner ID Error .............................................................................................................. 2-46 FIP-1. 22 K Toner Communication Error ........................................................................................ 2-47 FIP-1. 23 K Toner Verify Error ........................................................................................................ 2-49 FIP-1. 24 K Toner Imitation Error .................................................................................................... 2-50 FIP-1. 25 K Toner ID Error .............................................................................................................. 2-51 FIP-1. 26 Tray1 PSNR1 On Jam .................................................................................................... 2-52 FIP-1. 27 MSI Regi On Jam ............................................................................................................ 2-56 FIP-1. 28 Tray Regi On Jam ........................................................................................................... 2-59 FIP-1. 29 Regi Off Jam ................................................................................................................... 2-62 FIP-1. 30 Exit On Jam ..................................................................................................................... 2-65 FIP-1. 31 BTR 2 Jam ...................................................................................................................... 2-70 FIP-1. 32 OHP (lead) Jam .............................................................................................................. 2-75 FIP-1. 34 Fuser In On Jam ............................................................................................................. 2-77 FIP-1. 35 Exit Off Jam ..................................................................................................................... 2-81 FIP-1. 36 Duplex Regi On Jam ....................................................................................................... 2-84 FIP-1. 37 Duplex Out On Jam ......................................................................................................... 2-88 FIP-1. 38 Duplex In On Jam ........................................................................................................... 2-90 FIP-1. 39 Static Jam ....................................................................................................................... 2-93 FIP-1. 40 Communication Error Feeder .......................................................................................... 2-94 FIP-1. 41 Communication Error Duplex .......................................................................................... 2-96 FIP-1. 42 PAGE Timeout ................................................................................................................ 2-97

2-1

Chapter 2 TroubleshootingTable of ContentsFIP-1. 43 NVRAM Error .................................................................................................................. 2-98 FIP-1. 44 TR0 Failure ..................................................................................................................... 2-99 FIP-1. 45 ROS Motor Failure ........................................................................................................ 2-101 FIP-1. 46 Deve Home Position Sensor Error ................................................................................ 2-102 FIP-1. 47 ADC Contamination ...................................................................................................... 2-103 FIP-1. 48 High Density .................................................................................................................. 2-104 FIP-1. 49 Low Density ................................................................................................................... 2-106 FIP-1. 51 High Coverage .............................................................................................................. 2-108 FIP-1. 52 BTR 2 Error ................................................................................................................... 2-109 FIP-1. 53 BTR 2 Advance Error .................................................................................................... 2-111 FIP-1. 54 Fuser Fail ...................................................................................................................... 2-113 FIP-1. 55 Temp Sensor Error ........................................................................................................ 2-115 FIP-1. 58 Humidity Sensor Error ................................................................................................... 2-116 FIP-1. 59 Feed Motor Failure ........................................................................................................ 2-117 FIP-1. 60 Duplex Motor Failure ..................................................................................................... 2-119 FIP-1. 61 IBT CLN Fail .................................................................................................................. 2-122 FIP-1. 62 Y Toner Life Over .......................................................................................................... 2-124 FIP-1. 63 M Toner Life Over ......................................................................................................... 2-125 FIP-1. 64 C Toner Life Over .......................................................................................................... 2-126 FIP-1. 65 K Toner Life Over .......................................................................................................... 2-127 FIP-1. 66 Waste Toner Bottle Life Over ........................................................................................ 2-128 FIP-1. 68 Regi Cover Open (P/H Cover Open) ............................................................................. 2-129 FIP-1. 69 2nd BTR Cover Open .................................................................................................... 2-130 FIP-1. 70 Exit Cover Open ............................................................................................................ 2-131 FIP-1. 71 Tray 1 Cover Open ........................................................................................................ 2-132 FIP-1. 72 Duplex Cover Open ....................................................................................................... 2-134 FIP-1. 73 Duplex Tray Open ......................................................................................................... 2-136 FIP-1. 74 Front Cover Open ......................................................................................................... 2-137 FIP-1. 75 Y Toner Life Warning .................................................................................................... 2-139 FIP-1. 76 M Toner Life Warning .................................................................................................... 2-140 FIP-1. 77 C Toner Life Warning .................................................................................................... 2-141 FIP-1. 78 K Toner Life Warning .................................................................................................... 2-142 FIP-1. 79 Toner Bottle Life Warning ............................................................................................. 2-143 FIP-1. 80 Xero CRU Life Warning / Xero CRU Life2 .................................................................... 2-144 FIP-1. 81 Electrical Noise ............................................................................................................. 2-145 FIP-1. 82 ESS-Related Error ........................................................................................................ 2-146 2.3.4 Abnormal Noise .................................................................................................................. 2-147 2.3.4.1 Abnormal Noise Troubleshooting Entry Chart .......................................................... 2-147 2.3.5 Operation Table in Each Mode........................................................................................... 2-148 FIP-1.N1 During Power ON .......................................................................................................... 2-148 FIP-1.N2 During STANDBY .......................................................................................................... 2-149 FIP-1.N3 During Printing (1 Sided) ............................................................................................... 2-150 FIP-1.N4 During Printing (2 Sided) ............................................................................................... 2-152 FIP-1.N5 During STANDBY .......................................................................................................... 2-155

2.4 How to use the Diag. (CE) Mode ..........................................................................2-1562.4.1 Explanation......................................................................................................................... 2-156 2.4.2 Menu tree ........................................................................................................................... 2-157 2.4.3 Function Items in CE Mode ................................................................................................ 2-172 2.4.4 ESS Diag Details ................................................................................................................ 2-174 2.4.4.1 CodeROM Test ........................................................................................................ 2-174 2.4.4.2 EEPROM Test .......................................................................................................... 2-174 2.4.4.3 DRAM Test ............................................................................................................... 2-174 2.4.4.4 CENTRONICS Test .................................................................................................. 2-174 2.4.4.5 MAC+PHY Test ........................................................................................................ 2-175 2.4.4.6 HAYATE Test ........................................................................................................... 2-175 2.4.4.7 IOT Test ................................................................................................................... 2-175 2.4.4.8 PANEL Test .............................................................................................................. 2-176

2-2

Chapter 2 TroubleshootingTable of Contents2.4.4.9 All Test ..................................................................................................................... 2-176 2.4.5 Other Diag./Settings ........................................................................................................... 2-177 2.4.5.1 Digital Input (DI) Test ............................................................................................... 2-177 2.4.5.2 Digital Input Test Parameter Table ........................................................................... 2-177 2.4.5.3 Digital Output (DO) Test ........................................................................................... 2-178 2.4.5.4 Digital Output Test Parameter Table ........................................................................ 2-178 2.4.5.5 NVM Access ............................................................................................................. 2-180 2.4.5.6 Parameter Settings ................................................................................................... 2-181 2.4.5.7 Installation Settings .................................................................................................. 2-181 2.4.6 Test Print ............................................................................................................................ 2-182 2.4.6.1 Grid ........................................................................................................................... 2-182 2.4.6.2 Grid 2 ........................................................................................................................ 2-182 2.4.6.3 Density 20% Pattern ................................................................................................. 2-182 2.4.6.4 Gradation Pattern ..................................................................................................... 2-182

2.5 Diag. by the Unit Alone .........................................................................................2-1832.5.1 2.5.2 2.5.3 Overview............................................................................................................................. 2-183 Print Method ....................................................................................................................... 2-183 Test Print Pattern................................................................................................................ 2-184

2.6 NVM List ...............................................................................................................2-185

2-3

Chapter 2 Troubleshooting2.1 PrefaceNOTEThis manual describes Fuji Xerox standard specifications and printer controllers in normal status.

2.1

PrefacePerform pre-check and verify the phenomenon, then use the FIP (Fault Isolation Procedure), "Diag. Operation", "Wiring Connection Charts", and "Operation Principles" to perform troubleshooting effectively.

2.1.1

Fault repair flowFaults are repaired in the following flow: Check status and phenomenon

Perform pre-check

Start fault repair

Chapter 7 Perform FIP

Wiring Data

Chapter 10 Machine Overview

Check fault repair Perform preventive maintenance

*Clean the Feed Roll. Check for any other problems.

End

2-4

Chapter 2 Troubleshooting2.1 Preface 2.1.2 Installation checkBefore troubleshooting, always check the following items. 1) The power supply voltage is within the specifications. 2) Check the power cord for damage, short-circuit, poor contact and improper connection. 3) The machine is properly grounded. 4) Avoid installing the machine at a place with high temperature, high humidity, low temperature, low humidity, or a place where the temperature will change drastically. 5) Avoid installing the machine near a water outlet, humidifier, heater or fire, dusty areas, or under the direct draft of an air-conditioner. 6) Avoid installing the machine in a place where volatile or flammable gas is generated. 7) Avoid installing the machine in a place exposed to direct sunlight. 8) Install the machine in a well-ventilated place. 9) Install the machine on a stable level surface. 10)Paper used must be within the specifications. (Standard paper is recommended.) 11)The machine must be properly handled. 12)The periodic replacement parts are replaced for every replacement sheet count.

2-5

Chapter 2 Troubleshooting2.1 Preface 2.1.3 Things to take note when servicing1) When servicing, always remove the power cord unless required otherwise.

WARNING When the power is turned ON, never touch a current-carrying partunless necessary. Also, as current is carried in the LVPS power switch/inlet even when the power is turned OFF, never touch the current-carrying part. 2) When the Interlock switch or security switch is turned ON with the covers removed and checking is carried out with the power turned ON, always remove the connector (P/J601) on the ROS ASSY.

WARNING When the Interlock switch or security switch is turned ON with thecovers removed and checking is carried out with the power turned ON, always remove the connector (P/J601) on the ROS ASSY because laser light may be emitted from the ROS ASSY. 3) When the Interlock switch or security switch is turned ON with the covers removed and checking is carried out with the power turned ON, be careful of high voltage from the HVPS.

WARNING When the Interlock switch or security switch is turned ON with thecovers removed and checking is carried out with the power turned ON, never touch the HVPS and high-voltage output parts because high voltage may be output from the HVPS. 4) 5) Be careful not to burn yourself when touching a hot part. When servicing, perform earthing for the service personnel with wrist bands etc. to remove static electricity from the body.

2-6

Chapter 2 Troubleshooting2.1 Preface 2.1.4 Things to take note when using FIP1) In the FIP, the printer controller (PWBA ESS) is assumed to be functioning properly. Therefore, when a fault persists after troubleshooting, check by replacing with a functioning printer controller. If the fault persists, check by replacing in order the "Main Check Parts" and related parts in "Initial Check". Before troubleshooting using the FIP, prepare functioning MCU, LV/HVPS, FUSER ASSY, and 2ND BTR ASSY, etc. as they may be needed to identify failures/faults. During "Initial Check" in the FIP, do the checking at the level that can be easily carried out. For "Initial Check" in the FIP, besides the "Main Check Parts", check also the parts that configure the main check parts as well as other related parts. When servicing, always remove the power cord unless required otherwise. When the power cord is connected, never touch a current-carrying part unless necessary. Descriptions related to connectors are expressed as follows: "P/J12" -> The connector (P/J12) is connected "P12" -> The plug side when the connector (P/J12) is disconnected (except when the connector is directly connected to the board) "J12" -> The jack side when the connector (P/J12) is disconnected (except when the connector is directly connected to the board) In the FIP, "P/J1-2PIN P/J3-4PIN" means that the plus side of the instrument should be connected to "2PIN" of "P/J1" and the minus side to "4PIN" of "P/J3". In the FIP, "P/J1P/J2" means that all the relevant pins between the "P/J1" and "P/J2" should be measured. For voltage measurement in the FIP, "P/J1-2PIN P/J3-4PIN" means that the "P/J3-4PIN" at the rear and minus side is always AG [Analog Ground], SG [Signal Ground], or RTN [Return]. Therefore, it is possible to connect the rear and minus side to another "AG", "SG", or "RTN" pin instead of "P/J3-4PIN" if the "AG", "SG", and "RTN" of both pins are conducting each other properly. However, care must be taken not to mess up "AG", "SG", and "RTN" because they are not at the same level.

2)

3) 4)

5)

6)

7)

8)

9)

10) A special tool must be used to measure the voltage of a small connector. Be careful when handling the tool as the edge of the tool is sharp. 11) When measuring a voltage, install the IBT ASSY, 2ND BTR ASSY and paper cassette and close the covers before turning ON the power to measure. 12) The numerical values described in the FIP are for reference only. Approximate values are considered to be the same. 13) Note that the parts that must be removed for checking specified in the FIP and their procedures are not described in the document. 14) "Replacement" in the FIP shows the parts that are considered to be the cause of the problem. Check by replacing the parts and the assembly parts (HIGH ASSY) that contains those parts.

2-7

Chapter 2 Troubleshooting2.1 Preface15) In the FIP, the first feeding part using the paper cassette placed at the bottom of the machine is called "Tray 1" and the second part is called "Tray 2". 16) In the FIP, some procedures are separately described for each specification. Follow the instructions for your model to repair the faults.

2-8

Chapter 2 Troubleshooting2.1 Preface 2.1.5 Warm Up Operation Flow Chart at Power ONThe following shows the printer warm up operation flow (overview) from Power ON to Ready to Print.

Power ON If Deve Home Position Sensor Error occurs, go to FIP 1.46. Are errors displayed? No If the ID Errors occur, go to: XERO: Y Toner: M Toner: C Toner: K Toner: FIP 1.9 FIP 1.13 FIP 1.17 FIP 1.21 FIP 1.25 Rotary Operation Check & Home Position Correction (8 sec) MOT ASSY ROT operates.(*1) Fuser Warming Up CRUM Check & ADC TC Target Value Correction (*2) (16 sec) If Deve Home Position Sensor Error occurs, go to FIP 1.46. Yes Is Fuser Temp at power on lower than Fuser Temp Threshold? No If IBT CLN Fail occurs, go to FIP 1.61. IBT Brush Motor operates. (time-out in 45 sec) Heater is red and hot. If Fuser Fail occurs, go to FIP 1.54.

Yes

Resolve each error. (See Error/Status Codes List.)

Yes

Is there a certain difference or more between Environment SNR detected value at previous print and the one at current print?

Procon Sequence (*3) (30 sec or more) MOT ASSY ROT operates. (*1)

No

BTR/IBT Cleaning (11 sec) IBT Brush Motor operates.

*1 : Rotary rotates 360 degrees+some at Home Position Correction; 720 at Procon Sequence. *2 : ADC TC Correction corrects TC Target, based on Deve Housing driving time. *3 : Procon Sequence performs ADC Patch creation and reading to adjust toner/image density.

A total of 37~840 sec (depending on the environment)No Are Cleaning and Fuser Warming Up complete? Yes Ready (to print) Leg_Sec001_031FA

2-9

Chapter 2 Troubleshooting2.2 Level 1 Troubleshooting

2.22.2.1

Level 1 TroubleshootingLevel 1 FIPThe FIP is the first step in diagnosing a problem. The FIP helps to proceed with troubleshooting while checking for any error codes and other kinds of problems.

2.2.2

FIP Flow

Ask the operator about the problem. Did the operator operate the machine correctly?

Y

NExplain to the operator how to operate the machine correctly.

Is an error message (error code) displayed on the Control Panel?

Y Y

NIs it a jam problem?

NIs it an image quality problem?

Y Y

NIs there abnormal noise?

NRefer to "Chapter 7 Wiring Data" to perform the appropriate troubleshooting.

Refer to "2.3.4 Abnormal Noise" and repair the problem.

Refer to "Chapter 3 Image Quality Troubleshooting" to repair the problem.

Ask the operator about the conditions when the jam occurred and to print again in the same mode. Does the jam occur again?

Y

NCheck the status of the customer's problem again and perform the preventive maintenance by referring to "Chapter 7 Wiring Data", Disassembly/Adjustment procedure, or information, etc.

Take note of the Jam code. Refer to the FIP to solve the problem. Is the version of PWBA ESS and PWBA MCU the latest?

Refer to the FIP to solve the problem.

2-10


2.32.3.1

Level 2 TroubleshootingError/Status Code List (Paper Jam)

Leg_Sec001_020FA

LCD Display and Location of Occurrence Open Tray 1 & G Clear jam (1) Open Cover E Clear jam Or Open Unit D Clear Area E (2) Open Cover G Clear jam (3)

Error Details

Error Description

FIP/ Corrective Action FIP-1 26

Tray1 PSNR1 On Jam

The SENSOR T/R did not turn ON within the specified time after SOLENOID FEED - ON.

MSI Regi On Jam

The SENSOR REGI did not turn ON within the specified time after SOLENOID PICK UP - ON.

FIP-1 27

Tray Regi On Jam

The SENSOR REGI did not turn ON within the specified time after SENSOR T/R - ON.

FIP-1 28

2-11

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingLCD Display and Location of Occurrence Open Cover E Clear jam Or Open Unit D Clear Area E (3) (4) Open Cover A Clear jam Or Open Unit D Clear jam (4) (5) Open Cover F Clear jam Or Open Unit D Clear Area F (4) (5) Open Cover E Clear jam Or Open D and C Clear jam Or Load correct paper in tray (3) Open Cover F Clear jam (4) Open Cover A Clear jam (4) (5) (6) Open C of D and check for paper Or If none Clear Area E (8) (9) (3) Open D and C Clear jam (8) Open Unit D Clear jam (7) FIP/ Corrective Action

Error Details

Error Description

Regi Off Jam

The SENSOR REGI did not turn OFF within the specified time after CLUTCH ASSY REGI - ON.

FIP-1 29

Exit On Jam

The Exit Sensor did not turn ON and the SENSOR FUSER IN was turned OFF within the specified time after CLUTCH ASSY REGI ON.

FIP-1 30

BTR 2 Jam

The Exit Sensor did not turn ON and the SENSOR FUSER IN was turned ON within the specified time after CLUTCH ASSY REGI - ON.

FIP-1 31

OHP (lead) Jam

The SENSOR OHP did not detect Transparency when Transparency setting is selected, or detected Transparency when Transparency setting is not selected.

FIP-1 32

Fuser In On Jam

The SENSOR FUSER IN did not turn ON within the specified time after CLUTCH ASSY REGI ON. The Exit Sensor did not turn OFF within the specified time after SENSOR REGI - ON.

FIP-1 34

Exit Off Jam

FIP-1 35

Duplex Regi On Jam

The SENSOR REGI did not turn ON within the specified time after DUPLEX Load Signal (MCU). The SENSOR LOW PATH did not turn ON within the specified time after SENSOR UPPER PATH - ON. The SENSOR UPPER PATH did not turn ON within the specified time after Exit Sensor OFF.

FIP-1 36

Duplex Out On Jam

FIP-1 37

Duplex In On Jam

FIP-1 38

2-12

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingLCD Display and Location of Occurrence Open D and C Clear jam Open Unit D Clear jam Open Cover G Clear jam (No LCD Display) Open Cover E Clear jam Or Open Unit D Clear Area E Open Cover F Clear jam Or Open Unit D Clear Area F Open Cover A Clear jam Or Open Unit D Clear jam Open Cover H Clear jam Open Tray 2 & H Clear jam Open Cover G, H Clear jam FIP/ Corrective Action

Error Details

Error Description The SENSOR LOW PATH was turned ON at Power ON or when the I/L was closed. (Static Jam) The SENSOR UPPER PATH was turned ON at Power ON or when the I/L was closed. (Static Jam)

Static Jam (Remain at Dup Out) Static Jam (Remain at Dup In)

Static Jam The SENSOR T/R was turned ON at Power ON (Remain at Tray Path 1) or when the I/L was closed. (Static Jam) Static Jam (Remain at OHP) Static Jam (Remain at Regi) The SENSOR OHP was turned ON at Power ON or when the I/L was closed. (Static Jam) The SENSOR REGI was turned ON at Power ON or when the I/L was closed. (Static Jam)

FIP-1 39

Static Jam (Remain at Fuser In)

The SENSOR FUSER IN was turned ON at Power ON or when the I/L was closed. (Static Jam)

Static Jam (Remain at Exit)

The Exit Sensor was turned ON at Power ON or when the I/L was closed. (Static Jam) Remove jammed paper. Remove jammed paper. Remove jammed paper.

IOT Tray Path2 JAM

TrayPath2 Sensor JAM Detected

IOT Feeder2 JAM IOT Tray2 PSNR1 On JAM

Tray2 Misfeed JAM Detected

JAM Caused By Tray2 PSNR1 On

2-13

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting 2.3.2 Error/Status Code List (Except Paper Jam)FIP/ Corrective Action FIP-1 1 FIP-1 2 FIP-1 3 FIP-1 4 FIP-1 5 FIP-1 6 FIP-1 7 FIP-1 8 FIP-1 9 FIP-1 10 FIP-1 11 FIP-1 12 FIP-1 13 FIP-1 14 FIP-1 15 FIP-1 16 FIP-1 17 FIP-1 18 FIP-1 19 FIP-1 20

Status Code Or LCD Display Load Yellow Cartridge Load Magenta Cartridge Load Cyan Cartridge Load Black Cartridge Load Drum Cartridge Load Drum Cartridge 009-361 009-366 009-366 Load Yellow Cartridge 009-364 009-369 009-369 Load Magenta Cartridge 009-363 009-368 009-368 Load Cyan Cartridge 009-362 009-367

Error Details

Error Description The yellow toner cartridge has not been installed. The magenta toner cartridge has not been installed. The cyan toner cartridge has not been installed. The black toner cartridge has not been installed. The drum cartridge has not been installed. A communication error occurred between the PWBA MCU and the ANTENNA ASSY (CRUM XERO). Data write error occurred in the ANTENNA ASSY (CRUM XERO). The drum cartridge with a different memory device has been installed. The drum cartridge with different specifications has been installed.

Y Toner Detached M Toner Detached C Toner Detached K Toner Detached XERO CRU Detached Xero Communication Error Xero Verify Error Xero Imitation Error Xero ID Error

A communication error occurred between the Y Toner Communication PWBA MCU and the ANTENNA CTRG Error (CRUM CTRIG). Y Toner Verify Error Y Toner Imitation Error Y Toner ID Error Data write error occurred in the ANTENNA CTRG (CRUM CTRIG). A yellow toner cartridge with a different memory device has been installed. A yellow toner cartridge with different specifications has been installed.

A communication error occurred between the M Toner Communication PWBA MCU and the ANTENNA CTRG Error (CRUM CTRIG). M Toner Verify Error M Toner Imitation Error M Toner ID Error Data write error occurred in the ANTENNA CTRG (CRUM CTRIG). A magenta toner cartridge with a different memory device has been installed. A magenta toner cartridge with different specifications has been installed.

A communication error occurred between the C Toner Communication PWBA MCU and the ANTENNA CTRG Error (CRUM CTRIG). C Toner Verify Error C Toner Imitation Error Data write error occurred in the ANTENNA CTRG (CRUM CTRIG). A cyan toner cartridge with a different memory device has been installed.

2-14

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingFIP/ Corrective Action FIP-1 21 FIP-1 22 FIP-1 23 FIP-1 24 FIP-1 25 FIP-1 40 FIP-1 41 FIP-1 42 FIP-1 43 FIP-1 44

Status Code Or LCD Display 009-367 Load Black Cartridge 009-365 009-370 009-370 004-310 004-311 004-371 003-356 004-321

Error Details

Error Description A cyan toner cartridge with different specifications has been installed.

C Toner ID Error

A communication error occurred between the K Toner Communication PWBA MCU and the ANTENNA CTRG Error (CRUM CTRIG). K Toner Verify Error K Toner Imitation Error K Toner ID Error Communication Error Feeder Communication Error Duplex PAGE Timeout NVRAM Error TR0 Failure Data write error occurred in the ANTENNA CTRG (CRUM CTRIG). A black toner cartridge with a different memory device has been installed. A black toner cartridge with different specifications has been installed. A communication error occurred between the PWBA MCU and the feeder. A communication error occurred between the PWBA MCU and the Duplex. The PAGEC/PAGE signal was not received within 60s after PFA had been sent. An error occurred in the NVRAM on the PWBA MCU. The PWBA MCU did not receive the output signals from the SENSOR TR-0 (TR0 Sensor) at the specified timing. The PWBA MCU did not receive the output signals from the SOS Sensor in the ROS within the specified time. The PWBA MCU did not receive the output signals from the Rotary Home Position Sensor within the specified time after the Rotary Developer had started rotation. An error occurred in the SENSOR ASSY ADC (ADC Sensor). The output value from the SENSOR ASSY ADC (ADC Sensor) exceeds the specified value. The output value from the SENSOR ASSY ADC (ADC Sensor) is below the specified value. The 500msec coverage for the lead edge of the image exceeds the limit. The inputs of the 2nd BTR Retract Sensor did not change during 2nd BTR initialization. The 2nd BTR Retract Sensor did not turn ON within the specified time.

006-370

ROS Motor Failure

FIP-1 45

004-332

Deve Home Position Sensor Error ADC Contamination High Density

FIP-1 46

009-340 009-341

FIP-1 47 FIP-1 48

009-342 009-344 009-359 009-358

Low Density High Coverage BTR 2 Error BTR 2 Advance Error

FIP-1 49 FIP-1 51 FIP-1 52 FIP-1 53

2-15

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingFIP/ Corrective Action

Status Code Or LCD Display

Error Details

Error Description The Control Thermistor detected a temperature higher than the specified value. The Safety Thermistor detected a temperature higher than the specified value. The Control Thermistor does not detect READY within the specified time after the Main Lamp was turned ON during warm up. The Main Lamp was still lit ON after the specified time had passed since the Control Thermistor had detected READY. The Control Thermistor detected a temperature lower than the specified value after the specified time had passed since the Main Lamp turned ON during warm up. The FUSER ASSY latch lever has not been installed properly. The SENSOR HUM & TEMP detected a temperature lower than -7 degrees Celsius or higher than 55 degrees Celsius. The inputs from the SENSOR HUM & TEMP are out of the specifications. The Feeder DRIVE ASSY FEED (Feed Motor) is not rotating at the specified speed. The Duplex MOTOR ASSY DUP (Lower Roll Motor) or MOTOR ASSY DUP INV (Upper Roll Motor) are not rotating at the specified speed. The SENSOR IBT RETRACT cannot detect Advance/Retract of the CAM ASSY-IBT CL. It is time to replace the yellow toner cartridge. It is time to replace the magenta toner cartridge. It is time to replace the cyan toner cartridge. It is time to replace the black toner cartridge. It is time to replace the waste toner bottle. The CHUTE ASSY-REAR is open. The CHUTE ASSY-FSR is open. The COVER FUSER is open. The Tray 1 Cover is open. The Duplex Cover is open. The Duplex is open. The COVER FRONT ASSY U or COVER TOP is open.

010-397

Fuser Fail

FIP-1 54

010-354 004-324 007-340 007-341 009-360 Replace Yellow Cartridge

Temp Sensor Error Humidity Sensor Error Feed Motor Failure Duplex Motor Failure IBT CLN Fail Y Toner Life Over

FIP-1 55 FIP-1 58 FIP-1 59 FIP-1 60 FIP-1 61 FIP-1 62 FIP-1 63 FIP-1 64 FIP-1 65 FIP-1 66 FIP-1 68 FIP-1 69 FIP-1 70 FIP-1 71 FIP-1 72 FIP-1 73 FIP-1 74

Replace Magenta M Toner Life Over Cartridge Replace Cyan Cartridge Replace Black Cartridge Replace Drum Cartridge Close Cover E Close Cover F Close Cover A Close Cover G Close Cover C Close Unit D C Toner Life Over K Toner Life Over Waste Toner Bottle Life Over Regi Cover Open 2nd BTR Cover Open Exit Cover Open Tray 1 Cover Open Duplex Cover Open Duplex Tray Open

Close FrontCover Front Cover Open

2-16

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingFIP/ Corrective Action FIP-1 75 FIP-1 76 FIP-1 77 FIP-1 78 FIP-1 79

Status Code Or LCD Display Replace Drum Cartridge Open Cover H 016-300 016-301 016-302 016-310 016-311 016-312 016-313 016-314 016-315 016-316 016-317 016-318 016-323 016-324 016-325 016-326

Error Details

Error Description The yellow toner cartridge has reached the set toner supply time limit but it can still work. The magenta toner cartridge has reached the set toner supply time limit but it can still work. The cyan toner cartridge has reached the set toner supply time limit but it can still work. The black toner cartridge has reached the set toner supply time limit but it can still work. The waste toner bottle is detected FULL by the SENSOR TNER FULL but can still work. The drum has exceeded its specified rotation count but it can still work. The drum rotation count has exceeded the specified count. The Feeder 2 Cover is open. CPU data cache error. CPU instruction cache error. CPU invalid exception. Built-in Font ROM check sum error. Option Font ROM check sum error. Detected by an HDD error. TBD

Y Toner Life Warning M Toner Life Warning C Toner Life Warning K Toner Life Warning Toner Bottle Life Warning Xero CRU Life Warning Xero CRU Life2 IOT Cover Feeder2 Open ESS Data Cache Error ESS Instruction Cache Error ESS Illegal Exception ESS FontROM Error (Main) ESS FontROM Error (Option) ESS HD Failure ASIC Failure Reserved (VSYNC error)

FIP-1 80

Interlock is close. FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82

ESS On Baord RAM W/R Detected at Intial On Baord RAM W/R Check. Check Failure ESS DIMM Slot RAM W/R Detected at Intial DIMM Slot RAM W/R Check. Check Failure ESS ROM Check(Main) Main Program ROM check sum error. Failure ESS DIMM Slot RAM Error ESS NVRAM1 W/R Check Failure ESS NVRAM2 W/R Check Failure Reserved (for NVRAM3) Reserved (for NVRAM4) This occurs when an unavailable DIMM is inserted in the DIMM Slot during initialization process at Power ON. Detected by Master NVRAM W/R Check Detected by Secondary NVRAM W/R Check

2-17

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingFIP/ Corrective Action FIP-1 82 FIP-1 82 Communication failure between the 1 CPU network and the ESS F/W. FIP-1 82 FIP-1 82

Status Code Or LCD Display

Error Details

Error Description

016-327 016-328 016-340 016-344

Detected by matching check of the systemESS NVRAM1 SIZE And required NVRAM size and the real size and of ID Check Failure the ID to be recorded at the first Power ON. Reserved (for NVRAM2) On Board Network Communication Failure On Board Network MAC Address Checksum Error On Board Network Ethernet BIST Parity/ RAM R/W Error On Board Network Internal Loopback Error Reserved PCI Option#0 Fail PCI Option#1 Fail IEEE1284 Data Error IOT-ESS Communication Failure USB Error (Spec only for DIAG) MACPHY CHIP TEST Error (Spec only for DIAG) MACPHY INT LOOP TEST Error (Spec only for DIAG) MACPHY EXT LOOP TEST Error (Spec only for DIAG) NIC-ESS Communication Failure NIC Flash ROM Boot Module Checksum Error NIC RAM R/W Test Error NIC Flash ROM Application Module Checksum Error NIC MAC Address Checksum Error NIC Ethernet BIST parity/RAM R/W Error NIC Internal Loopback Error Communication failure between the NIC and ESS. PCI option 0 detection error. PCI option 1 detection error. Detected by the IEEE1284 controller. Communication failure between the IOT and ESS.

016-345 016-346 016-351 016-360 016-361 016-350 016-370 016-355 016-380

FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82

016-381

FIP-1 82

016-382 016-330 016-331 016-332 016-333 016-334 016-335 016-336

FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82 FIP-1 82

2-18

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingFIP/ Corrective Action Power OFF/ ON Power OFF/ ON Power OFF/ ON Power OFF/ ON

Status Code Or LCD Display 009-343 001-358 001-360 010-317

Error Details

Error Description

IOT PCDC Error IOT Fan Error Fuser IOT Fan Error Rear IOT Fuser Detached

PCDC error detected. Fan Error Fuser detected. Fan Error Rear detected. Fuser Detached detected.

Turn OFF the power, reset Paper Tray Config Tray configuration error detected. (Includes all Tray Configuration Error the tray and Error wrong configurations.) turn ON the power. 009-371 IOT TONER ROTATE ERROR Rotation error during toner replacement. Cover is open. Open/close the tray or remove and reload paper in Bypass Tray.

%s Check paper

IOT Paper Size Mismatch

Paper Size Mismatch detected.

Load in %s %s %s

No Suitable Paper

No paper is loaded in all existing trays during job standby or when the paper feed automatic selection is specified (All Tray Empty). When the paper feed automatic selection is specified, paper loaded in all existing trays do not match the setting (All Tray Size Mismatch). When a paper tray is specified, no paper is loaded in the specified tray (Specified Tray Empty). When a paper tray is specified, the paper size loaded in the specified tray is different (Specified Tray Size Mismatch).

-

Out of memory Press Set Disk is full Press Set PDL Error Press Set Invalid job Press Set 016-383 016-384 016-385

Memory Overflow Hard Disk Full PDL Error Job Environment Violation A violation of the print conditions has occurred.

Press the Set button. Press the Set button. Press the Set button. Press the Set button. Press the Set button.

DOWNLOAD ID ERROR The download file ID is incorrect. DOWNLOAD RANGE ERROR DOWNLOAD HEADER ERROR

The write destination address during download Press the Set is incorrect. Range check error. button. The download file header information is incorrect. Press the Set button.

2-19

Chapter 2 Troubleshooting2.3 Level 2 TroubleshootingFIP/ Corrective Action Press the Set button. Press the Set button.

Status Code Or LCD Display 016-386 016-387 016-388 016-389 016-390 016-391 016-392 016-393 016-394

Error Details DOWNLOAD CHECKSUM ERROR DOWNLOAD FORMAT ERROR DOWNLOAD INITIAL ERROR DOWNLOAD INSERTION ERROR DOWNLOAD COMM ERROR

Error Description

The download file check sum is incorrect. The download file format is incorrect.

NIC activation in the download mode has failed Press the Set when downloading the optional NIC. button. Download was performed when the optional NIC was not installed. A communication error occurred when downloading the optional NIC. Press the Set button. Press the Set button. Press the Set button. FIP-1 82 FIP-1 82 FIP-1 82

DOWNLOAD PROTECT FW download was performed when FW ERROR update was prohibited by the panel settings. DOWNLOAD DELETE ERROR DOWNLOAD WRITE ERROR DOWNLOAD VERIFY ERROR Flash deletion error during download. Flash write error during download. Flash verify error during download.

2-20

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting 2.3.3 Error Code FIP

FIP-1. 1 Y Toner Detached

Procedure

Check Items Parts considered to be the cause: TNR CRU Y (PL9.2.2) HOUSING ASSY-DEVE Y (PL9.2.6) ANTENNA CTRG (PL9.1.12) HARNESS ASSY MAIN (PL12.2.10) ANTENNA ASSY-CTRG (PL9.1.10) PWBA MCU (PL12.2.1) Check TNR CRU Y (Y Toner Cartridge) model name Is a TNR CRU Y that complies with the specifications installed? Check installation of TNR CRU Y Is the TNR CRU Y installed properly? Does the error persist after the power is turned ON/OFF several times? Check installation of HOUSING ASSY-DEVE Y Is the HOUSING ASSY-DEVE Y installed properly? Does the error persist after the power is turned ON/OFF several times? Check TNR CRU Y after replacement Replace the TNR CRU Y. When the power is turned ON, does the error occur again? Check operation of ANTENNA CTRG Disconnect P/J415 on the PWBA MCU and connect it again. When the power is turned ON, does the error occur again? Check HARNESS ASSY MAIN cables Disconnect P/J415 on the PWBA MCU. Check the following. Are they conducting properly? J415-1 J106-2 J415-2 J106-1 Check HOUSING ASSY-DEVE Y after replacement Replace the HOUSING ASSY-DEVE Y. (REP9.6) When the power is turned ON, does the error occur again? Check ANTENNA ASSY-CTRG or ANTENNA CTRG after replacement Replace the ANTENNA ASSY-CTRG or ANTENNA CTRG. (REP9.2) When the power is turned ON, does the error occur again?

Yes

No

1

Go to Step 2.

Replace with a TNR CRU Y that complies with the specifications. Reinstall and go to Step 3. Completed. Reinstall and go to Step 5. Completed.

2 3 4 5

Go to Step 3. Go to Step 4. Go to Step 5. Go to Step 6.

6

Go to Step 7.

Completed.

7

Go to Step 8.

Go to Step 9.

8

Go to Step 9.

Repair the open circuit or short circuit.

9

Go to Step 10.

Completed.

10

Replace the PWBA MCU. (REP12.5)

Completed.

2-21

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 2 M Toner Detached

Procedure

Check Items Parts considered to be the cause: TNR CRU M (PL9.2.3) HOUSING ASSY-DEVE M (PL9.2.7) ANTENNA CTRG (PL9.1.12) HARNESS ASSY MAIN (PL12.2.10) ANTENNA ASSY-CTRG (PL9.1.10) PWBA MCU (PL12.2.1) Check TNR CRU M (M Toner Cartridge) model name Is a TNR CRU M that complies with the specifications installed? Check installation of TNR CRU M Is the TNR CRU M installed properly? Does the error persist after the power is turned ON/OFF several times? Check installation of HOUSING ASSY-DEVE M Is the HOUSING ASSY-DEVE M installed properly? Does the error persist after the power is turned ON/OFF several times? Check TNR CRU M after replacement Replace the TNR CRU M. When the power is turned ON, does the error occur again? Check operation of ANTENNA CTRG Disconnect P/J415 on the PWBA MCU and connect it again. When the power is turned ON, does the error occur again? Check HARNESS ASSY MAIN cables Disconnect P/J415 on the PWBA MCU. Check the following. Are they conducting properly? J415-1 J106-2 J415-2 J106-1 Check HOUSING ASSY-DEVE M after replacement Replace the HOUSING ASSY-DEVE M. (REP9.6) When the power is turned ON, does the error occur again? Check ANTENNA ASSY-CTRG or ANTENNA CTRG after replacement Replace the ANTENNA ASSY-CTRG or ANTENNA CTRG. (REP9.2) When the power is turned ON, does the error occur again?

Yes

No

1

Go to Step 2.

Replace with a TNR CRU M that complies with the specifications. Reinstall and go to Step 3. Completed. Reinstall and go to Step 5. Completed.

2 3 4 5


6

Go to Step 7.

Completed.

7

Go to Step 8.

Go to Step 9.

8

Go to Step 9.


9

Go to Step 10.

Completed.

10


Completed.

2-22

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 3 C Toner Detached

Procedure

Check Items Parts considered to be the cause: TNR CRU C (PL9.2.4) HOUSING ASSY-DEVE C (PL9.2.8) ANTENNA CTRG (PL9.1.12) HARNESS ASSY MAIN (PL12.2.10) ANTENNA ASSY-CTRG (PL9.1.10) PWBA MCU (PL12.2.1) Check TNR CRU C (C Toner Cartridge) model name Is a TNR CRU C that complies with the specifications installed? Check installation of TNR CRU C Is the TNR CRU C installed properly? Does the error persist after the power is turned ON/OFF several times? Check installation of HOUSING ASSY-DEVE C Is the HOUSING ASSY-DEVE C installed properly? Does the error persist after the power is turned ON/OFF several times? Check TNR CRU C after replacement Replace the TNR CRU C. When the power is turned ON, does the error occur again? Check operation of ANTENNA CTRG Disconnect P/J415 on the PWBA MCU and connect it again. When the power is turned ON, does the error occur again? Check HARNESS ASSY MAIN cables Disconnect the P/J415 on the PWBA MCU. Check the following. Are they conducting properly? J415-1 J106-2 J415-2 J106-1 Check HOUSING ASSY-DEVE C after replacement Replace the HOUSING ASSY-DEVE C. (REP9.6) When the power is turned ON, does the error occur again? Check ANTENNA ASSY-CTRG or ANTENNA CTRG after replacement Replace the ANTENNA ASSY-CTRG or ANTENNA CTRG. (REP9.2) When the power is turned ON, does the error occur again?

Yes

No

1

Go to Step 2.

Replace with a TNR CRU C that complies with the specifications. Reinstall and go to Step 3. Completed. Reinstall and go to Step 5. Completed.

2 3 4 5

Go to Step 3. go to Step 4. Go to Step 5. Go to Step 6.

6

Go to Step 7.

Completed.

7

Go to Step 8.

Go to Step 9.

8

Go to Step 9.


9

Go to Step 10.

Completed.

10


Completed.

2-23

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 4 K Toner Detached

Procedure

Check Items Parts considered to be the cause: TNR CRU K (PL9.2.1) HOUSING ASSY-DEVE K (PL9.2.5) ANTENNA CTRG (PL9.1.12) HARNESS ASSY MAIN (PL12.2.10) ANTENNA ASSY-CTRG (PL9.1.10) PWBA MCU (PL12.2.1) Check TNR CRU K (K Toner Cartridge) model name Is a TNR CRU K that complies with the specifications installed? Check installation of TNR CRU K Is the TNR CRU K installed properly? Does the error persist after the power is turned ON/OFF several times? Check installation of HOUSING ASSY-DEVE K Is the HOUSING ASSY-DEVE K installed properly? Does the error persist after the power is turned ON/OFF several times? Check TNR CRU K after replacement Replace the TNR CRU K. When the power is turned ON, does the error occur again? Check operation of ANTENNA CTRG Disconnect P/J415 on the PWBA MCU and connect it again. When the power is turned ON, does the error occur again? Check HARNESS ASSY MAIN cables Disconnect the P/J415 on the PWBA MCU. Check the following. Are they conducting properly? J415-1 J106-2 J415-2 J106-1 Check HOUSING ASSY-DEVE K after replacement Replace the HOUSING ASSY-DEVE K. (REP9.6) When the power is turned ON, does the error occur again? Check ANTENNA ASSY-CTRG or ANTENNA CTRG after replacement Replace the ANTENNA ASSY-CTRG or ANTENNA CTRG. (REP9.2) When the power is turned ON, does the error occur again?

Yes

No

1

Go to Step 2.

Replace with a TNR CRU C that complies with the specifications. Reinstall and go to Step 3. Completed. Reinstall and go to Step 5. Completed.

2 3 4 5


6

Go to Step 7.

Completed.

7

Go to Step 8.

Go to Step 9.

8

Go to Step 9.


9

Go to Step 10.

Completed.

10


Completed.

2-24

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 5 XERO CRU Detached

Procedure

Check Items Parts considered to be the cause: IBT ASSY (PL7.1.1) HARNESS-ASSY XERO (PL7.1.12) GUIDE CRU ASSY D (PL7.1.4) or ANTENNA ASSY (PL7.1.10) PWBA MCU (PL12.2.1) Check IBT ASSY model name Is a IBT ASSY that complies with the specifications installed? Check installation of IBT ASSY Re-install the IBT ASSY. After the power is turned ON/OFF, does the error occur again? Check operation of ANTENNA CTRG Disconnect the P/J416 on the PWBA MCU and connect it again. When the power is turned ON, does the error occur again? Check HARNESS-ASSY XERO cables Disconnect P/J416 on the PWBA MCU. Check the following. Are they conducting properly? J416-4 J109-2 J416-5 J109-1 Check IBT ASSY after replacement Replace the IBT ASSY. When the power is turned ON, does the error occur again? Check GUIDE CRU ASSY D or ANTENNA ASSY after replacement Replace the GUIDE CRU ASSY D or ANTENNA ASSY. (REP7.2) When the power is turned ON, does the error occur again?

Yes

No

1

Go to Step 2.

Replace with a IBT ASSY that complies with the specifications.

2

Go to Step 3.

Completed.

3

Go to Step 4.

Go to Step 5.

4

Go to Step 5.

Replace the HARNESSASSY XERO.

5

Go to Step 6.

Completed.

6


Completed.

2-25

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 6 XERO Communication Error

Procedure

Check Items Parts considered to be the cause: IBT ASSY (PL7.1.1) GUIDE CRU ASSY D (PL7.1.4) or ANTENNA ASSY (PL7.1.10) HARNESS-ASSY XERO (PL7.1.12) PWBA MCU (PL12.2.1) LV/HVPS (PL12.2.3) Check IBT ASSY model name Is a IBT ASSY that complies with the specifications installed? Check installation of IBT ASSY Re-install the IBT ASSY. When the power is turned ON, does the error occur again? Check IBT ASSY after replacement Replace the IBT ASSY. When the power is turned ON, does the error occur again? ANTENNA ASSY check Is the ANTENNA ASSY dirty? When the power is turned ON, does the error occur again? Check HARNESS-ASSY XERO cables Disconnect P/J416 on the PWBA MCU. Check the following. Are they conducting properly? J416-4 J109-2 J416-5 J109-1 Check GUIDE CRU ASSY D or ANTENNA ASSY after replacement Replace the GUIDE CRU ASSY D or ANTENNA ASSY. (REP7.4) When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC

Yes

No

1

Go to Step 2.

Replace with a IBT ASSY that complies with the specifications. Completed.

2

Go to Step 3.

3

Go to Step 4. Clean the ANTENNA ASSY and go to Step 5. Go to Step 6.

Completed.

4

Go to Step 6.

5

Completed. Replace the HARNESSASSY XERO.

6

Go to Step 7.

7

Go to Step 8.

Completed.

8


Go to Step 9.

2-26


Procedure

Check Items Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Yes

No

9

Replace the LV/HVPS. (REP12.6)


2-27

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 7 XERO Verify Error

Procedure

Check Items Parts considered to be the cause: IBT ASSY (PL7.1.1) GUIDE CRU ASSY D (PL7.1.4) or ANTENNA ASSY (PL7.1.10) HARNESS-ASSY XERO (PL7.1.12) PWBA MCU (PL12.2.1) LV/HVPS (PL12.2.3)

Yes

No

1

Check installation of IBT ASSY Re-install the IBT ASSY. When the power is turned ON, does the error occur again? Check IBT ASSY after replacement Replace the IBT ASSY. When the power is turned ON, does the error occur again? ANTENNA ASSY check Is the ANTENNA ASSY dirty? When the power is turned ON, does the error occur again? Check HARNESS-ASSY XERO cables Disconnect P/J416 on the PWBA MCU. Check the following. Are they conducting properly? J416-4 J109-2 J416-5 J109-1 Check GUIDE CRU ASSY D or ANTENNA ASSY after replacement Replace the GUIDE CRU ASSY D or ANTENNA ASSY. (REP7.4) When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Go to Step 2.

Completed.

2

Go to Step 3. Clean the ANTENNA ASSY and go to Step 4. Go to Step 5.

Completed.

3

Go to Step 5.

4

Completed. Replace the HARNESSASSY XERO.

5

Go to Step 6.

6

Go to Step 7.

Completed.

7


Go to Step 8.

8



2-28

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 8 XERO Imitation Error

Procedure

Check Items Parts considered to be the cause: IBT ASSY (PL7.1.1) PWBA MCU (PL12.2.1) HARNESS ASSY MAIN (PL12.2.10) LV/HVPS (PL12.2.3) Check IBT ASSY model name Is a IBT ASSY that complies with the specifications installed? Check installation of IBT ASSY Re-install the IBT ASSY. When the power is turned ON, does the error occur again? Check IBT ASSY after replacement Replace the IBT ASSY. When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Yes

No

1

Go to Step 2.


2

Go to Step 3.

3

Go to Step 4.

Completed.

4


Go to Step 5.

5



2-29

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 9 XERO ID Error

Procedure

Check Items Parts considered to be the cause: IBT ASSY (PL7.1.1) PWBA MCU (PL12.2.1) HARNESS ASSY MAIN (PL12.2.10) LV/HVPS (PL12.2.3) Check IBT ASSY model name Is a IBT ASSY that complies with the specifications installed? Check IBT ASSY after replacement Replace the IBT ASSY. When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Yes

No

1

Go to Step 2.


2

Go to Step 3.

3


Go to Step 4.

4



2-30

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 10 Y Toner Communication Error

Procedure

Check Items Parts considered to be the cause: TNR CRU Y (PL9.2.2) ANTENNA ASSY-CTRG (PL9.1.10) or ANTENNA CTRG (PL9.1.12) HARNESS ASSY MAIN (PL12.2.10) PWBA MCU (PL12.2.1) LV/HVPS (PL12.2.3) Check TNR CRU Y (Y Toner Cartridge) model name Is a TNR CRU Y that complies with the specifications installed? Check installation of TNR CRU Y Reinstall the TNR CRU Y. When the power is turned ON, does the error occur again? Check TNR CRU Y after replacement Replace the TNR CRU Y. When the power is turned ON, does the error occur again? ANTENNA CTRG check Is the ANTENNA CTRG dirty? When the power is turned ON, does the error occur again? Check HARNESS ASSY MAIN cables Disconnect P/J415 on the PWBA MCU. Check the following. Are they conducting properly? J415-1 J106-2 J415-2 J106-1 Check ANTENNA ASSY-CTRG or ANTENNA CTRG after replacement Replace the ANTENNA ASSY-CTRG or ANTENNA CTRG. (REP9.2/REP9.3) When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC

Yes

No

1

Go to Step 2.

Replace with a TNR CRU Y that complies with the specifications. Completed.

2

Go to Step 3.

3

Go to Step 4. Clean the ANTENNA CTRG and go to Step 5. Go to Step 6.

Completed.

4

Go to Step 6.

5

Completed. Repair the open circuit or short circuit.

6

Go to Step 7.

7

Go to Step 8.

Completed.

8


Go to Step 9.

2-31


Procedure

Check Items Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Yes

No

9



2-32

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 11 Y Toner Verify Error

Procedure

Check Items Parts considered to be the cause: TNR CRU Y (PL9.2.2) ANTENNA ASSY-CTRG (PL9.1.10) or ANTENNA CTRG (PL9.1.12) HARNESS ASSY MAIN (PL12.2.10) PWBA MCU (PL12.2.1) LV/HVPS (PL12.2.3)

Yes

No

1

Check installation of TNR CRU Y (Y Toner Cartridge) Reinstall the TNR CRU Y. When the power is turned ON, does the error occur again? Check TNR CRU Y after replacement Replace the TNR CRU Y. When the power is turned ON, does the error occur again? ANTENNA CTRG check Is the ANTENNA CTRG dirty? When the power is turned ON, does the error occur again? Check HARNESS ASSY MAIN cables Disconnect P/J415 on the PWBA MCU. Check the following. Are they conducting properly? J415-1 J106-2 J415-2 J106-1 Check ANTENNA ASSY-CTRG or ANTENNA CTRG after replacement Replace the ANTENNA ASSY-CTRG or ANTENNA CTRG. (REP9.2/REP9.3) When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Go to Step 2.

Completed.

2

Go to Step 3. Clean the ANTENNA CTRG and go to Step 4. Go to Step 5.

Completed.

3

Go to Step 5.

4

Completed. Repair the open circuit or short circuit.

5

Go to Step 6.

6

Go to Step 7.

Completed.

7


Go to Step 8.

8



2-33

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 12 Y Toner Imitation Error

Procedure

Check Items Parts considered to be the cause: TNR CRU Y (PL9.2.2) PWBA MCU (PL12.2.1) HARNESS ASSY MAIN (PL12.2.10) LV/HVPS (PL12.2.3) Check TNR CRU Y (Y Toner Cartridge) model name Is a TNR CRU Y that complies with the specifications installed? Check installation of TNR CRU Y Reinstall the TNR CRU Y. When the power is turned ON, does the error occur again? Check TNR CRU Y after replacement Replace the TNR CRU Y. When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on the LV/HVPS. Check the following. Are they conducting properly? J410-1 J502-1 J410-2 J502-2 J410-3 J502-3 J410-4 J502-4 J410-5 J502-5 J410-6 J502-6 J410-7 J502-7 J410-8 J502-8

Yes

No

1

Go to Step 2.

Replace with a TNR CRU Y that complies with the specifications. Completed.

2

Go to Step 3.

3

Go to Step 4.

Completed.

4


Go to Step 5.

5



2-34

Chapter 2 Troubleshooting2.3 Level 2 Troubleshooting FIP-1. 13 Y Toner ID Error

Procedure

Check Items Parts considered to be the cause: TNR CRU Y (PL9.2.2) PWBA MCU (PL12.2.1) HARNESS ASSY MAIN (PL12.2.10) LV/HVPS (PL12.2.3) Check TNR CRU Y (Y Toner Cartridge) model name Is a TNR CRU Y that complies with the specifications installed? Check TNR CRU Y after replacement Replace the TNR CRU Y. When the power is turned ON, does the error occur again? Check power supply to PWBA MCU Is the following power supplied from the LV/HVPS to the PWBA MCU? J410-1 J410-2: 3.3 VDC J410-3 J410-4: 5 VDC J410-5/6 J410-7/8: 24 VDC Check HARNESS ASSY MAIN cables Disconnect P/J410 on the PWBA MCU and P/J502 on th

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Dell 3100 3000 Service Manual