Delivering the Modern Valuation Service 2010 and Beyond

Andrew Hudson, Chief ExecutiveValuation Office Agency

Our role expands again

The functions of The Rent Service move to the VOA from April 2009

A context for modernisation

World Class Vision

The VOA internet is accessed from almost everywhere around the world

The VOA Network

The world class vision

Our commitments

Developing a highly skilled and committed workforce that reflects the communities we serve …

Our commitments

Developing better processes and exploiting new technology to maximise improvements …

Improved performance on rating

36

34

32

30

28

26

24

22

20

18

16

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8

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4

2

AVE 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10DAYS 35 days35 days32 days28 days25 days22 days17 days11 days 10 days

World Class Target – 10 days

Improved performance on council tax

40

38

36

34

32

30

28

26

24

22

20

18World Class Target – 10 days

16

14

12

10

8

6

4

2

AVE 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10DAYS 37 days35 days30 days28 days26 days24 days19 days14 days 10 days

Our commitments

Developing better processes and exploiting new technology to maximise improvements …

Our commitments

Being open and accessible in the way we operate …

Six commitments

Working effectively with partners …

Our commitments

Delivering excellent value for money, while covering our costs …

Our commitments

Reducing our impact on the environment and supporting the communities we serve.

The world class vision

Customer satisfaction

84 85

77

8388

91

0

10

20

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60

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100

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08

Achieving World Class