DELIVERING SUCCESS ON DEMANDWITH SALESFORCE.COM CRM SOLUTION

Corporate Overview

Breakingpoint Consulting, founded in 2008, is one of the best partners of the Saleforce.com in China. Headquartered in Shanghai, we have a branch in Beijing. We assist organizations like yours to identify and achieve your CRM, by converting strategy into action whilst delivering operational improvements.

Our way to success

Our Consultants based in Shanghai and Beijing helping you create an environment that allows your people to excel, through integrated CRM solutions that bring together individuals, teams, processes, & technologies. Holding on the service concept of high quality and the high efficient, our company provides more and more clients with our services, and we have won widespread recognition and praise. At present, the companies in America and Europe and the world 500 strong enterprises involved in many important domains, such as finance, energy, education, business services and lift science etc, are our main clients. From since its establishment, in a short span of three years, the volume of our business is growing dramatically, and the momentum of our development is really positive.

Mission & Vision

Mission: Provide efficient professional cloud computing solution

Vision: The leader in China market for cloud computing solution delivery.

Core Value

We advocate the spirit of enterprise of “broadminded, brave, reliable, innovated, collaborative”. What’s more, we have a good internal mechanism. Not only the excellent working environment, but also the good incentive mechanism have attracted a large group of young talents with rich knowledge, plenty of new ideas who are really doers. That’s the key which guarantees our company’s position of the leader in such a furious market.

Core Value

Broadminded

Brave

Innovated

Collaborated

Reliable

Our Customers

Why are we so successful?—Our strengths

We have over 40 customers in China and AP Region, and most of them are

multinational corporations (MNCs).

All the employees have significant capability of bilingual communication.

We can better understand the business requirements of our clients.

We always give response to our customers’ requests as soon as possible.

The most important is that we enjoy a good fame of reliability, capability

and flexibility.

Why are we so successful?—Our services

Implementation

Consulting

Integration

Education & Training

We provide a wide range of services to help our customers achieve the benefits of deploying cloud based solutions. Our method is driven by your business needs, and focused on streamlining and integrating your CRM systems.

• Project Planning• Basic Settings• Customization

• Integrated solutions• Hotline service• E-mail response

• End User Training• Administration Training• Developer Training

• Call center integration• ERP Integration• Customer portal

integration

Proprietary/Confidential: Internal Use Only Slide

Procure Hardware and

Software &

Set Up Infrastructure

Plan

Determine Customizatio

n Requirement

s

DesignCustomize

andCustom Coding

Unit, SystemUser Acceptance Testing

&Code Rewrites

Deployment Begins After12 months

1 2 3 4 5 6 77 8 9 10 11 12

Plan

Determine Customizatio

n Requirement

s

Iterative, Visual Design

Method

CustomizeThrough

Configuration

End-to-End and

User Accept. Testing

1 2 3 4 5 6

Train Users and

Managers &

Go Live

Live! CRM ROI typically achieved in less than 12 months

Typical CRM Software Implementation

Professional Services Enterprise Implementation

How Can We Deploy So Quickly?

Business Value Executive Workshop

Create Project Charter and Plan

Establish SteeringCommittee

Assess Change Readiness

Create Solution Design• Application design• Technical architecture• Data management• Support• Education

Build Solution

Requirements Workshop

RequirementsSignoff

RequirementsSignoff

Iterative reviewsDocument Use Cases and Test Cases

Test Solution

Go-LiveSignoff

Go-LiveSignoff

Manage DataDesignSignoffDesignSignoff

Manage Risk, Communications, Schedule, Budget, Change Control

Implement Change Management Plan

Build Education Modules Train Users Project

SignoffProjectSignoff

Transition to CSM• Monitor Adoption• Success Scorecard

Transition to Customer owners and salesforce Support

Project Closure• Address any issues• Collect lessons and

feedback

Salesforce.com Delivery Methodology

Vision and Strategy

Roadmap

Adoption

Sponsorshipand Governance

Technology and Data

Vision Business Strategy Technology Strategy

Business & Technology Objectives Customer Experience Segmentation & Channel Strategy

Implementation Principles Data Strategy Architecture and Integration

Security Environment Strategy

Roadmap/Delivery Plan Capabilities Value Map

Global Deployment Approach Product Roadmap

Organizational Readiness Stakeholder Involvement Organizational Design Measurement & Reward

Communication Training Continuous Improvement Support

Executive Sponsorship Accountability Center of Excellence

Principles Project Control Release Management

Processes

Align Process with Strategy Process Ownership and Standardization

CRM Maturity Model Process Metrics Process Effectiveness Process Review

Business Metrics Business Performance Model Key Performance Indicators

Business Case Metrics Tracking

Domains Categories

Focus on critical success factors

SFDC resources Client resourcesPr

ojec

t Com

mitt

ee

Project Manager (PM)

Technical ResourcesBusiness Resources

Instructor

Data Specialist (DS)

Subject Matter Experts (SME)

Quality Specialist (QS)

Business Process Analyst (BPA)

SFDC System Admin (SA)

Users

Senior Business Analyst (SBA)

Business Analyst (BA) /Developer

Curriculum Developer (CD)

Instructor

Executive Sponsor (ES)

Project Manager (PM)

Stee

ring

Com

mitt

ee

Steering Comm

ittee

Project Comm

itteeProject Organization

“- High technical skills- Very customer oriented- Work extremely hard to meet the mission-impossible timeline

” -- a world leading high-tech company

“Excellent communication in English. Actively participating the pre-sales and POC work and very capable of delivering sophisticated solutions to

meet every details of the customer's requirements. ”-- a global investment management company

Why we are liked by our Customers

“Extraordinary Responsiveness!!! Overall a great project and it was fun to working with Breaking Point. Thanks to the team.

”

“A pleasure to deal with. Response was very quick. Very knowledgeable. Breakingpoint provide our China office with localized training in their local language. We have received feedback from our staff and they very much enjoyed the training, and said the trainer was very knowledgeable. Overall this was a success and we will be using these services in the future.

”

Why we are liked by our Customers

THANKS FOR YOUR ATTENTION!