Delivering performance policing together€¦ · unlock powerful expertise in three ways: 1. Consultancy and implementation Over 500 consultants, engineers and service delivery personnel

Delivering performance policing together


2 Helping you navigate challenging times

3 We are your expert partner

4 Northamptonshire Police case study

5 Creating a force to be reckoned with

6 Lancashire Constabulary case study

7 Driving costs down and value up

8 South Yorkshire Police case study

9 Intelligent frontline service transformation

10 Our vision

11 Our commitment

1


improved public confidence, and the need to maintain the security of highly sensitive information resources – while also complying with the very strictest codes of practice. In 2012, budgets will be further stretched for forces involved in policing the Olympics.

Meeting these interconnected objectives on reduced budgets requires new thinking about operational practices and processes; change that can be enabled by the innovative and smart application of technology as endorsed in the Flanagan Review.

Vodafone Police Solutions can help. We believe that by mobilising traditional office-based processes, police forces can transform service delivery and create a more responsive, agile and joined-up service.

Vodafone Police Solutions give station officers the tools they need to work productively, from any location. By equipping them with, for example, smartphone devices, laptops with built-in mobile broadband and secure remote access to centrally held records, intelligence systems, reporting systems and more we can help you meet the public’s need for greater visibility, and the government’s need for a more cost-effective way to reduce crime, protect against terrorism and serve communities.

The UK police service is undergoing its most radical shake-up for more than 50 years. Police funding from central government has been cut by 20 per cent1 meaning operating costs and capital expenditure must be significantly reduced. The Policing Pledge and national targets have also been abolished and more autonomy given to local forces. These changes will not only transform the way police services are delivered within communities, but also how they are operated and governed at a regional and national level.

Currently, only 11 per cent of any force’s manpower is visible to the public. The Police Federation believes there will be between 18,000 to 20,000 fewer officers as a result of these funding cuts, further exacerbating the issue of on-the-beat visibility. To ensure that services to the community are maintained forces must implement new ways of working whilst continuing the drive to further reduce operational costs. Finding more efficient ways to carry out administration and reporting are key to freeing up resources for principal activities – and getting more officers out on the streets.

Clearly, doing more with less will be the central focus for police authorities over the next few years. It will be a challenging endeavour, further complicated by the drive toward increased cross-agency collaboration,

2

Helping you navigate challenging times

1 The Comprehensive Spending Review, October 2010.

We’ve been working in partnership with police forces over many years to help generate greater value and transform their service capabilities by improving the efficiency of both office-based and field-based personnel.

During that time we’ve developed a unique depth of insight into the issues and challenges that police forces face. We’ve used that knowledge to design Vodafone Police solutions, an adaptable range of services that deliver:

– Increased process efficiencies and staff productivity

– Lower operational expenditure – Frontline service transformation.

Choose Vodafone Police Solutions and you’ll unlock powerful expertise in three ways:

1. Consultancy and implementationOver 500 consultants, engineers and service delivery personnel are on hand with the experience and skills to convert operational and budgetary challenges into an opportunity to create a high-performance organisation – from end to end.

2. Service and supportWe’ve put together an experienced support team and infrastructure dedicated to our emergency services customers. With full security clearance and an in-depth understanding of police processes, this team delivers world-class assistance, 24x72.

3. Award-winning products and networkOur network, products and applications provide high-speed, super-reliable connectivity to help your officers stay productive and underpin your business continuity objectives. In 2010, we won the Best Network Award at the prestigious 2010 Mobile News Awards for outstanding network reliability and coverage. In terms of service and security, ours was the first network to achieve Business Continuity Standard BS25999. It is these credentials which explain why nearly 1 million public service personnel, in around 2,000 organisations, rely on our network.

3

We are your expert partner

2 Support is available 24 hours a day but with a limited service between 2200 and 0800.

Northamptonshire Police

Northamptonshire Police were looking for a way to boost the productivity of its frontline personnel. By working with Vodafone, some 900 officers now use mobile devices. They are able to respond to incidents faster – including identifying stolen vehicles and reporting anti-social behaviour, and completing previously office-based admin tasks in the field. As a result, the force has seen a 10 per cent increase in time spent on the frontline.

“Our trials show that using BlackBerry® devices, officers can now spend more time on the beat, attending incidents and building public confidence. They use their devices more than 20 times a day, which equates to an hour of a ten-hour shift that they would otherwise have needed to spend at the station,” Paul Hill, Mobile Data Project Officer, Northamptonshire Police.

4


Increasing process efficiencies and staff productivity

Efficient crime prevention, detection and resolution require the swift yet secure sharing of information. At present, officers generally return to office locations to access information and complete reports and paperwork. Not only does this hinder real-time information sharing, it reduces the amount of time officers spend on their core function.

In his review, Flanagan estimated that the equivalent of over 3,000 officers could be freed up by reducing unnecessary bureaucracy and improving systems and processes.

Being able to access accurate, timely information from any location helps officers make faster decisions, achieve better outcomes and a higher quality of service. Mobile technology unlocks inflexible processes transforming frontline service delivery and boosting the visibility of personnel to enhance public satisfaction with local police services.

Our solutions introduce a new way of working that allows personnel to remain productive wherever they need to be, free from the constraints of fixed and inefficient processes and technology. They have been awarded the Government’s quality CESG Claims Tested

Mark for data confidentiality, integrity and availability. This stringent and independent testing ensures our customers have total peace of mind when it comes to data security.

We provide easy-to-use tools including smartphones; our own secure remote access solution, Vodafone Secure Remote Access – which was the first solution of its kind to obtain the CESG Claims Tested Mark; and specialist applications from Airpoint and Airwave. All help to enhance frontline officers’ performance and decision-making by providing secure, any time, any place access to information and resources.

Our Unified Communications (UC) solution, which won the Best Converged Solution at the Mobile News Awards 2010, is proven to boost productivity too. Rather than managing a variety of communication media, services including fixed and mobile calling, instant messaging, SMS, email and conferencing are integrated into one solution. Users can seamlessly and instantly swap between media and, thanks to presence information that shows an individual’s availability, they also spend less time trying to locate colleagues and more time on productive, core activities.

From design to implementation and support, our solutions are highly adaptable with future-proofing, affordability and ROI built in, ensuring that today’s investments continue to deliver maximum value well into the future.

5

Creating a force to be reckoned with

“ It’s estimated that officers spend around 20–30% of their time completing paperwork.3”

3 Policing in the 21st Century


Lancashire Constabulary

Lancashire Constabulary wanted to give senior police officers and neighbourhood policing teams remote access to intelligence systems. Previous approaches lacked the security, cost-effectiveness and flexibility to make this a reality. As a result, employees travelled to headquarters to access data, reducing time spent in the community and affecting the speed and quality of decision-making. Working with Vodafone, the constabulary implemented a solution based on Vodafone Secure Remote Access. Now staff are able to quickly and securely access intelligence at any location.

“Remote access will boost productivity through reduced travel and increase police officers’ visibility, reinforcing public confidence. It will also enable us to create shared sites and incident rooms at a significantly lower cost than with any other solution we have considered,” Stuart Fillingham, Head of Information and Communications Technology, Lancashire Constabulary.

6

achieved and secondly, by the management and infrastructure savings generated by placing all communications in the hands of a single supplier.

As well as creating more fluid work processes, implementing mobile technology can yield huge cost savings. Research In Motion, the manufacturers of BlackBerry devices, calculate that by using their platform, police forces across the UK have made a combined saving of more than £112 million4 . That’s a result of both the increased speed at which officers can work and the police-specific mobile applications that have been developed for these devices.

By mobilising a larger proportion of the workforce, savings may also be made by rationalising the property estate. Alternatively, with more people working in the field, police desk space could be shared by other emergency or social services, spreading the cost and improving day-to-day collaboration.

How we can help reduce operational expenditure

The recent Comprehensive Spending Review announced that central government police funding will be cut by 20 per cent, in real terms, by 2014/15.

We believe the most effective way to manage this is to reprioritise resources, safeguarding those that support frontline policing and making savings through efficiencies in IT, procurement and back-office activities. By replacing a model of local purchasing with a national procurement strategy, UK police forces could generate economies of scale which result in better pricing and significant savings.

Solutions such as UC can also help to consolidate – and consequently reduce – operational costs. This happens firstly through the increase in productivity

Vodafone Secure Remote Access is the first solution of its kind to carry the CESG Claims Tested Mark.

7

Driving costs down and value up

4 Based on average savings per police officer (provided by individual forces) and multiplied by number of BlackBerry devices in use in the UK police force. Source: press release, ‘UK Police Forces Save £112 million a year with BlackBerry Platform’, RIM 2010.


South Yorkshire Police

South Yorkshire Police wanted to reduce the amount of time its officers spent on paperwork and maximise time spent in the community. They needed access to the Police National Computer and other back office systems so that officers would no longer have to radio colleagues for information or return to the office to file reports.

Vodafone’s solution was to deploy Airpoint’s Mobile Policing Suite (MPS) which gives frontline officers access to real-time information on their BlackBerry devices. They can access a diverse range of tools including shift plans, calendars, reporting tools and intelligence databases while in the field, which allows them to remain on duty within the communities they server, for longer. With instant access to these tools, record accuracy has increased, risk evaluation and decision making has significantly improved, and work/life balance has been successfully addressed. In addition, an incredible £6 million efficiency saving has been made.

8

How our unique solutions and innovative service models are boosting police performance

Designing a new, flexible and efficient way of serving the public must certainly be underpinned by reliable, highly available and secure infrastructures and hardware. At Vodafone we are helping to transform the way police services are delivered by working with partners to bring to market truly innovative workflow applications that can be used in the field to radically change the way officers work.

Applications like Mobile Policing Suite based on Airpoint’s state-of-the-art software, provide all the tools required for proactive policing, reporting, time management, real-time information sharing and secure access to intelligence – everything police officers need for seamless mobile working.

Vodafone Secure Remote Access has proved successful in driving up responsiveness and productivity. By providing secure remote connectivity to central systems and databases officers can set up and work uninterrupted from temporary incident rooms. Similarly, senior officers can access intelligence and management information while in meetings or on the move. This reduces the amount of time they have historically spent travelling from the field to stations.

The strategic imperative for resource sharing and increased collaboration between forces and related public services must be supported by a single, integrated communication platform if it is to be successful. Vodafone has the scale, scope and experience to design, deploy, integrate and, through our managed services, run large-scale business-critical platforms. Today we do so for many commercial organisations around the globe, delivering outstanding reliability, high-availability, cost-effective solutions.

9

Intelligent frontline service transformation

“ Enabling officers to access key information is a major step forward and we are expecting to see the community benefit from a more visible force continually patrolling the neighbourhoods.”Project Manager, South Yorkshire Police

We are committed to helping UK forces meet the challenges of 21st-century policing. Together, we will transform the way frontline services are delivered.

Mobile technology holds the key to building a more effective, productive and cost-efficient police service. Embracing it fully will transform the way police services are delivered. The result will be a more responsive and nimble service, capable of collaborating more effectively with community stakeholders and associated public service agencies. This new way of working will also work to ensure that the public’s need for increased police presence on the streets is met, that Government savings targets are supported, and that robust standards of accountability, compliance and governance are achieved.


10

Our vision

11

Our commitmentThis knowledge and experience ensures Vodafone Police Solutions fully address your budgetary and operational issues. As your challenges evolve, we remain committed to innovating our solutions, to investing in our award-winning network and to providing

end-to-end technological support. And most importantly, your relationship with us will continue to be maintained by a dedicated team of specialist emergency services customer service advisers.

“ We now have an affordable solution that is not only fit for purpose, but also ensures we can face the future with a detailed understanding of the role of technology in modern policing.”Paul Hill, Mobile Data Project Officer, Northamptonshire Police


12

A new way of working has arrived.

You can register for your free Discovery Workshop We’ll analyse your operational and communication needs and provide you with a free action plan to help you build a more responsive, productive and cost-efficient organisation, capable of delivering against your 21st-century policing goals more cost-effectively than ever.

A new way of working has arrived.

Find out more about our communication solutions for the police.

Call our team on 08450 840 157 or visit www.vodafone.co.uk/bluelight

13

© December 2010. Vodafone Limited. Vodafone and the Vodafone logo are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners. The information in this publication is correct at the time of going to print. Such information may be subject to change and services may be modified, supplemented or withdrawn by Vodafone without prior notice. All services are subject to terms and conditions, copies of which may be obtained upon request.

Vodafone Limited Vodafone House The Connection Newbury, Berkshire RG14 2FN Registered in England No. 147587

vodafone.co.uk

TT24290/151210/V1

Documents

Delivering performance policing together€¦ · unlock powerful expertise in three ways: 1. Consultancy and implementation Over 500 consultants, engineers and service delivery personnel