Dejavoo Systems Terminal Download v05.12 · Enter Card# F é Favorites Fê

Confidential – For Training Purposes Only 1

Download Instructions for the

Terminal Line

*Note: For Downloading a V Series Terminal Please See “Download Instructions for the Dejavoo V Series Terminal Line” document.

X5 Dial

X8 Dual Comm

M3 GPRS

M8 GPRS Tri Comm


DEJAVOO SYSTEMS DOWNLOAD FROM APPLICATION MENU

DOWNLOAD VIA MODEM – STARTING FROM APPLICATION MENU

Follow the steps below for a terminal software download via Modem (Dial) when you are beginning from the Application Menu. Be sure there is an active Phone line connected to the terminal’s Modem port.

*Important Note: When downloading a wireless unit via Ethernet please see “Wireless M Line Download Addendum” In this document.

Step Action Display

1. From the idle prompt press the ENTER key to access the CORE Menu.

2.

From the CORE Menu use the up and down arrow keys to highlight UTILITY.

Press the Green ENTER Key to make your selection.

(Enter password if prompted)

3.

From the UTILITY Menu Use the up and down arrow keys to highlight SOFTWARE DOWNLOAD.

Press the Green ENTER key to make your selection.

4.

Use the up and down arrow keys to highlight CONFIGURE.

Press the Green ENTER key to Make your selection.

5. Press the Green ENTER key to select the option for INTERFACE.

.

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Reports →→ Favorites →→

Core Menu

Utility →→

Settings →→

Communications →→

Utility

Software Download →→

Connect →→

Cyclic Call →→

Software Download

Configure →→

Protocol →→ Session →→

Configuration

Interface →→


DOWNLOAD VIA MODEM – IN APPLICATION MENU, CONTINUED

Step Action Display

6.

Use the up and down arrow keys to highlight MODEM.


7.

Input Dialing Prefix needed if any is necessary then press ENTER.

(If no dialing prefix is needed leave blank and press ENTER to bypass)

.

8.

Use the up and down arrow keys to highlight the correct Dial Type.


9.

Input the phone number the terminal will use to dial out to. (without the dashes)

1-631-675-2013 Press the Green ENTER key to continue.

10. The terminal will display MODEM COMMAND: ATN1C.

Press the Green ENTER key to confirm.

11. The terminal wil display MODULATION

Press the Green ENTER key to select AUTO.

.

Ethernet →→ PPP →→ Modem →→

Interface

Dial Prefix:

9

Dial Type

Tone

Pulse

Tone →→

Phone Number?

16316752013

Modem Command?

ATN1C1

Modulation

Tone V22 V22b

Auto →→



Step Action Display

12. The terminal flashes “Media set up succeeded” and returns to the Interface Menu.

.

13.

Use the down arrow key to highlight PPP.


14.

The terminal displays USER NAME:

Using the alphanumeric keypad input the following:

123

Then press the Green ENTER key.

(Note: to clear characters use the yellow backspace key)

15.

The terminal displays PASSWORD:


123



16.

Press the Yellow back space key to return to the CONFIGURATION Menu.

Use the down arrow key to highlight PROTOCOL.


Media set up succeeded

OS Menu

Ethernet →→ Modem→→ PPP→→

Interface

123

User Name:

123

Password:

Configuration Interface →→

Session →→

Protocol →→



Step Action Display

17. Press the Green ENTER key to select TCP.

.

18.

The terminal displays REMOTE SERVER:

Using the yellow backspace key clear out any data in this field so it is blank.

Then press the RED X key.

The terminal will display REMOTE IP, input the remote IP address: 066.011.130.143

Then press ENTER

19.

The terminal displays TCP PORT NUMBER:

If Then

Port Number Shows on Screen

Confirm Port Number is: 5000 Then Press ENTER

No Port Number shows on screen

Input the Port #: 5000 Then press ENTER

Wrong Port Number shows on Screen

Press the YELLOW Backspace key to clear out the wrong Port # and then use the keypad to input 5000 then press ENTER.

20. The terminal flashes “Media set up succeeded” and returns to the configuration Menu.

.

UDP →→

Protocol

TCP →→

066.011.130.143

Remote IP:

Tcp Port Number:

5000

Connection Menu




Step Action Display

21.

Use the up and down arrow keys to highlight SESSION.


22. Press the Green ENTER key to select MODEM.

.

23. The terminal flashes “Media set up succeeded” and returns to the Configuration Menu.

.

24.

Press the Red X Key Twice, the terminal returns to the Software Download menu.

Press the Up arrow to highlight CONNECT then press the Green ENTER key.

25. Press the Green ENTER key to select the option for TMS.

.

Interface →→ Protocol →→

Configuration

Session →→

Ethernet →→ SSL →→

Modem →→

Configuration


OS Menu

Configure →→ Cyclic Call →→

Software Download

Connect →→

FTP →→

Downloader

TMS →→



Step Action Display

26.

The terminal prompts for the SCENARIO NUMBER, input the TPN #, then press the

Green ENTER key.

Note: five zeros will always prelude the TPN #. The format is as follows: 00000.1234567899 (five zeros + 10 digit TPN)

For OS upgrades the format is:

00000.00207 (five zeros + 5 digit OS TPN)

The terminal will connect with MMSx and begin to install the new software. Upon completion the terminal will initialize and return to the idle prompt.

Scenario Number?

00000.000000000


DOWNLOAD VIA ETHERNET – STARTING FROM APPLICATION MENU

Follow the steps below to set up the Dejavoo terminal to download software via the Ethernet (IP) when you are starting from the application menu. Be sure there is an active CAT5 Ethernet cable connected to the terminal’s Ethernet port. *Important Note: When downloading a wireless unit via Ethernet please see “Wireless M Line Download Addendum” In this document.

Step Action Display


2.




3.



4.



5. Press the Green ENTER key to select the option for INTERFACE.

.


Core Menu

Utility →→

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Connect →→

Cyclic Call →→

Software Download

Configure →→

Settings →→


Utility



Configuration

Interface →→


DOWNLOAD VIA ETHERNET – IN APPLICATION MENU, CONTINUED

Step Action Display

6. Press the Green ENTER key to select the option for ETHERNET.

.

7. Press the UP Arrow key to indicate YES.

8. The terminal flashes “Media set up succeeded” and returns to the Interface Menu.

.

9.


Use the up and down arrow keys to highlight PROTOCOL.



.

Modem →→ PPP →→

Ethernet →→

Interface

Use dhcp

Configuration

Yes No


Connection Menu

UDP →→

Protocol

TCP →→

Interface →→

Session →→

Configuration

Protocol →→



Step Action Display

11.





Then press ENTER

12.


If Then






.

14.

Use the up and down arrow keys to highlight SESSION.


Tcp Port Number:

5000


Connection Menu


Configuration

Session →→

066.011.130.143

Remote IP:



Step Action Display

15. Press the Green ENTER key to select ETHERNET.

.


.

17.




.

19.


Green ENTER key.

Note: five zeros will always prelude the TPN #. The format is as follows:

00000.1234567899 (five zeros + 10 digit TPN) For OS upgrades the format is:


Modem →→ SSL →→

Ethernet →→

Configuration


OS Menu

Scenario Number?

00000.000000000


Software Download

Connect →→

FTP →→

Downloader

TMS →→


DOWNLOAD VIA GPRS (WIRELESS TERMINALS ONLY) – IN APPLICATION MENU

Follow the steps below to set up the Dejavoo terminal to download software via the wireless GPRS network when you are starting from the application menu. Be sure all initializing status’ have registered to YES and that the unit is charged with a signal prior to beginning the download. *Note: If any of the initializing statuses remains at NO and does not register to YES it is necessary to download via the Operating System. See Instructions in this document.

Step Action Display


2.




3.



4.



5.

Use the up and down arrow keys to highlight PROTOCOL.



Core Menu

Utility →→

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Connect →→

Cyclic Call →→

Software Download

Configure →→

Settings →→


Utility


Interface →→

Session →→

Configuration

Protocol →→


DOWNLOAD VIA GPRS (WIRELESS TERMINALS ONLY) – IN APPLICATION MENU , CONTINUED

Step Action Display


.

7.





Then press ENTER

8.


If Then






.

10.

Use the down arrow key to highlight SESSION.


Tcp Port Number:

5000


Connection Menu


Configuration

Session →→

UDP →→

Protocol

TCP →→

066.011.130.143

Remote IP:


DOWNLOAD VIA GPRS (WIRELESS TERMINALS ONLY) – IN APPLICATION MENU , CONTINUED

Step Action Display

11.

Use the down arrow key to highlight GPRS.

Press the Green ENTER key to Make your selection..


.

13.




.

15.


Green ENTER key.





GPRS →→

Configuration


OS Menu

Scenario Number?

00000.000000000


Software Download

Connect →→

FTP →→

Downloader

TMS →→


DEJAVOO SYSTEMS DOWNLOAD FROM THE OPERATING SYSTEM MENU

HOW TO ACCESS THE DEJAVOO OPERATING SYSTEM

When no previous application has been installed it is necessary to download application software via the Operating System (OS). Use the steps below to access the Dejavoo OS.

Step Action Display

1.

Power cycle the terminal, when the display reads “MagIC Booting..” begin to repeatedly press the double zero (00) key until the screen displays MAINT CODE?

2.

The terminal will prompt for MAINT CODE.

Use the keypad to input 7509 then press the Green ENTER Key.

3. You are now in the terminals OS menu.

Booting… Mag IC ³

MAINT CODE?

7509

2. Execute 3. Console

OS Menu

1. Remote


MODEM DOWNLOAD STARTING FROM THE OPERATING SYSTEM MENU

Use the steps below to download a TPN (Terminal Profile Number) with a phone line via MODEM when in the Dejavoo OS. *Important Note: When downloading a wireless unit via Ethernet please see “Wireless M Line Download Addendum” In this document.

Step Action Display

1.

Press the down arrow key to highlight CONFIGURE. Press the green ENTER Key.

2.

From the Configuration Menu press the ENTER Key to select INTERFACE.

3. Press the down arrow key to highlight MODEM, then press the green ENTER key.

4.

If Then If a dial prefix is needed to access an outside line

use the keypad to input the correct prefix

If NO dial prefix is needed leave blank

Press ENTER

5. Use the arrow keys to select correct dial type, TONE or PULSE, then press ENTER.

Ethernet →→ PPP →→ Modem →→

Interface

Dial Prefix:

9

Dial Type

Tone

Pulse

Tone →→


Configuration

Interface →→

3. Console 4. Security

OS Menu

5. Configure


MODEM DOWNLOAD - IN OPERATING SYSTEM, CONTINUED…

Step Action Display

6.

Input the phone number the terminal will use to dial out to. (without the dashes)

1-631-675-2013 Press the Green ENTER key to continue.

7.

The terminal will display MODEM COMMAND: ATN1C.

Press the Green ENTER key to confirm.

8. Press the Green ENTER Key to select AUTO.

9.

The Terminal Screen will flash “Media Set up succeeded” and return to the Interface Menu.

10.

Use the down arrow key to highlight PPP.


Modulation

Tone V22 V22b

Auto →→


Ethernet →→ Modem→→

PPP→→

Interface

Modem Command?

ATN1C1

Phone Number?

16316752013



Step Action Display

11.

The terminal displays USER NAME:


123



12.

The terminal displays PASSWORD:


123



13.

The terminal displays SET PPP OPTIONS:

Press the Red X Key.

14. The Terminal Screen will flash “Media Set up succeeded” and return to the Configuration Menu.

15.

Press the Yellow BACK Key once to return to the Configuration Menu.

Press the down arrow key to highlight PROTOCOL and press the ENTER Key.

123

User Name:

Set PPP Options

Configuration

Yes No Reset


123

Password:

Interface

Session →→

Configuration

Protocol →→




Step Action Display


.

17.





Then press ENTER

18.


If Then





Wrong Port Number shows on Screen

Press the YELLOW Backspace key to clear out the wrong Port # and then use the keypad to input 5000 then press ENTER.

19. The Terminal Screen will flash “Media Set up succeeded” and returns to the CONFIGURATION Menu.

1

2. UDP →→ 3. SSL →→

Protocol

1. TCP →→

Tcp Port Number:

5000


066.011.130.143

Remote IP:


Step Action Display

20. Use the down arrow key to highlight SESSION, then press the Green ENTER Key.

21. Use the down arrow key to highlight MODEM, then press the Green ENTER.

22. The Terminal Screen will flash “Media Set up succeeded” and return to CONFIGURATION Menu.

23.

Press the Red X Key until the terminal returns to the OS Main Menu.

Press the Green ENTER key to select REMOTE.

24. Press the down arrow key to highlight TMS, then press the Green ENTER.


Configuration

Session →→

Ethernet →→ SSL →→

Modem →→

Configuration



OS Menu

1. Remote

1. PROD 3. FTP →→

Downloader

2. TMS →→



Step Action Display

25.

The terminal prompts for the SCENARIO NUMBER, input the TPN #, then press the Green

ENTER key.

Note: five zeros will always prelude the TPN #. The format is as follows: 00000.1234567899 (five zeros + 10 digit TPN) For OS upgrades the format is:


26. The terminal will connect with MMSx and begin to install the new software. Upon completion the terminal will initialize and return to the idle prompt.

Scenario Number?

00000.000000000


ETHERNET DOWNLOADS STARTING FROM THE OPERATING SYSTEM MENU

Use the steps below to download a TPN (Terminal Profile Number) with an IP connection via ETHERNET when beginning in the Dejavoo OS Menu. *Important Note: When downloading a wireless unit via Ethernet please see “Wireless M Line Download Addendum” In this document.

Step Action Display

1.


2.


3.

Press the Green ENTER key to select the option for ETHERNET.

4.

Press the UP Arrow key to indicate YES.

5.

The terminal flashes “Media set up succeeded” and returns to the Interface Menu.


Ethernet →→

Interface

Use dhcp

Configuration

Yes No


Connection Menu


OS Menu

5. Configure


Configuration

Interface →→


ETHERNET DOWNLOADS IN OPERATING SYSTEM, CONTINUED…

Step Action Display

6.



Press the Green ENTER key

7.

Press the Green ENTER key to select TCP.

8.





Then press ENTER

9.


If Then


Confirm Port Number is: 5000, Then Press ENTER



Wrong Port Number shows on screen

Press the YELLOW backspace key to clear data and input 5000 then press ENTER.

UDP →→

Protocol

TCP →→

Tcp Port Number:

5000

Interface →→

Session →→

Configuration

Protocol →→

066.011.130.143

Remote IP:



Step Action Display

12.

The terminal flashes “Media set up succeeded” and returns to the configuration Menu.

13.



14.

Press the Green ENTER key to select ETHERNET.


16.




Connection Menu


Configuration

Session →→


Ethernet →→

Configuration


OS Menu


OS Menu

1. Remote



Step Action Display


18.

The terminal prompts for the SCENARIO NUMBER, input the TPN #, then press the Green

ENTER key.


For OS upgrades the format is: 00000.00207 (five zeros + 5 digit OS TPN)

19.



Downloader

2. TMS →→

Scenario Number?

00000.000000000


DOWNLOAD VIA GPRS (WIRELESS TERMINALS ONLY) – FROM OPERATING SYSTEM

Follow the steps below to set up the Dejavoo terminal to download software via the wireless GPRS network when you are starting from the application menu. Be sure that the unit is charged with a signal prior to beginning the download.

Step Action Display

1.


2.


3.

Press the down arrow key to highlight GPRS.

Press the green ENTER Key.

4.

Press ENTER to select SETTINGS.


5.

Press the down arrow key to highlight APN Name



GPRS →→

Interface


OS Menu

5. Configure


Configuration

Interface →→

SIM →→ Always On →→

Settings →→

Configuration

Phone Number →→

Operator ID →→ APN Name →→

Settings


DOWNLOAD VIA GPRS (WIRELESS TERMINALS ONLY) – FROM OPERATING SYSTEM , CONTINUED

Step Action Display

6.

The terminal displays GPRS APN:

Using the alphanumeric keypad input the wireless APN.


*note: this is case sensitive and must be lower case. For the dot (.) press the middle favorites key, then the number 3, then arrow down to highlight the dot and press ENTER.

7.

The terminal flashes “Media set up succeeded” and returns to the Interface Menu.

8.

Press the Yellow back space key 3 times to return to the CONFIGURATION Menu.



9.

Press the Green ENTER key to select TCP.


Connection Menu

dejavoo.globalm2m.net

GPRS APN:

UDP →→

Protocol

TCP →→

Interface →→

Session →→

Configuration

Protocol →→



10.





Then press ENTER

11.


If Then


Confirm Port Number is: 5000, Then Press ENTER



Wrong Port Number shows on screen

Press the YELLOW backspace key to clear data and input 5000 then press ENTER.

12.

The terminal flashes “Media set up succeeded” and returns to the configuration Menu.

13.



14. Use the down arrow key to highlight GPRS.


Step Action Display


Connection Menu

Tcp Port Number:

5000


Configuration

Session →→


GPRS →→

Configuration

066.011.130.143

Remote IP:



15.




17.

The terminal prompts for the SCENARIO NUMBER, input the TPN #, then press the Green ENTER key.




18.


Step Action Display


OS Menu

1. Remote


Downloader

2. TMS →→

Scenario Number?

00000.000000000


WIRELESS M LINE DOWNLOAD ADDENDUM – WHEN DOWNLOADING VIA MODEM OR IP

When downloading an M Line wireless terminal via Modem or Via Ethernet it is necessary to set the ALWAYS ON indicator to OFF. Use the steps below to turn ALWAYS ON off from the terminal menu then proceed with the steps for downloading in this document.

Step Action Display

1.


2.


3.

Press the down arrow key to highlight GPRS.


4.

Press the down arrow key to highlight ALWAYS ON.


5.

Press the down arrow key to highlight STOP.



GPRS →→

Interface


OS Menu

5. Configure


Configuration

Interface →→

Settings →→ SIM →→

Always On →→

Configuration

Start →→ Stop →→

Always-On


DEJAVOO TERMINAL DOWNLOADS VIA USB KEY

SETTING UP THE USB KEY FOR SOFTWARE DOWNLOAD

Dejavoo terminals can be downloaded via USB key quickly and easily. It is important the uncompressed (Unzipped) TPN file folder is placed in a folder named “download” and that the file name “download” sits on the root directory of the USB key. Use the instructions below for correctly setting up your TPN on the USB key.

Step Action Display

1. Save the compressed (.ZIP) TPN File to your desktop.

n

2.

Right click on Desktop and select New � Folder.

3.

Rename the Folder download.

4. Locate the Compressed (.Zip) TPN file on your desktop where you saved it in step 1.

Continued on next page


. SETTING UP THE USB KEY FOR SOFTWARE DOWNLOAD, CONTINUED

Step Action Display

5.

Right click on Compressed (.Zip) TPN file on your desktop and select EXTRACT ALL… from the menu.

6. When the SELECT DESTINATION window appears click on the EXTRACT button.

7.

A window will appear listing all of the software files (.TAR) that have been extracted from the Zipped Folder and placed into a subfolder on your Desktop. You can close this window.

8.

Find the file on your desk top that you just uncompressed. With your mouse drag the file over to the folder you named “download” and drop the “unzipped” TPN folder into the download folder. (The “unzipped “subfolder will be titled with the TPN you are downloading.)

Continued on next page


SETTING UP THE USB KEY FOR SOFTWARE DOWNLOAD, CONTINUED

Step Action Display

9.

Insert your USB\ Key into your computer’s USB Port. Your computer will identify that a USB Removable Drive has been inserted and the window to the right will open. Click on “Open Folder to View Files”

10. A window will open showing the contents of the USB Drive.

11. Click on the folder named “download” on your desktop and drag it with your mouse and drop it into the Removable USB Drive.

12. You can remove the USB Drive from your PC port. It is

now set up for terminal USB Download.


DOWNLOADING SOFTWARE VIA USB KEY

The versatility of Dejavoo terminals enables software installation quickly and easily with a USB key inserted into one of the two USB ports located on the back of the terminal. The software file to be installed must be placed on the USB key root directory in a file titled “download” or the terminal will not recognize it. Follow these steps to Download via USB key.

Step Action Display

1.

Insert the USB key. It will take a few moments for the terminal to read the USB key and your terminal display will say: “USB Key Dwl”. All Software files that you have dropped into the folder named “download” will appear.

2.

Use the up and down arrow keys to highlight the software file you wish to install.

Press the Green ENTER Key to begin installation.

3.

Upon completion the terminal will display CONTINUE DOWNLOAD? To install additional software press the up arrow to select YES and repeat step 2. If NO, the terminal will initiate the new software and return to the idle prompt. *Note: When downloading a new OS via USB it is important that you answer NO to this question, when the terminal is done initializing the new OS the USB directory will reappear.

4. When all desired files have been installed you can remove the USB key from the back of the terminal.

1234567899 dv_os_fw_206

USB Key dwl

1231238990

USB

Continue Download?

USB Key dwl

Yes No

USB

1234567899 dv_os_fw_206

USB Key dwl

1231238990

USB


TROUBLE SHOOTING USB DOWNLOADS

Below are some important facts about USB downloading. Please read though the list carefully to avoid download issues.

TERMINAL NOT READING USB

KEY

(1) The most common reason for this is that the USB key is not set up correctly. Make sure the TPN is unzipped and stored in the folder named “download” and that the “download” folder is stored directly on the USB Key root directory.

(2) Although there may be other files on the USB root directory other than the one named

“download”, if those other files contain any special characters the terminal will be unable to read the “download” folder.

(3) In order for the terminal to read the file named “download” and its contents (TPNs) the file

names must not have any spaces or special characters. All application files (.TAR files) need to be in a subfolder in the download folder in order for the terminal to read them.

(4) If you have just completed an OS upgrade and the terminal is not reading the USB key, it is

necessary to “Reformat” the terminal memory then continue with the USB download. To reformat the memory, see instructions in this document.

UPGRADING OS

SOFTWARE Upgrading the OS Software using a USB is quick and saves a lot of time. When the OS download has completed and the terminal prompts “CONTINUE DOWNLOAD?” It is important that you answer NO, even if you still need to no load the TPN. The terminal will initialize the new OS (you will hear a series of beeps) and the USB directory will reappear, it is at this time that you can proceed to load the TPN. If the USB directory does not reappear, after the OS Download is complete and the OS Menu is on the display, simply remove and re-insert the USB Key.

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Dejavoo Systems Terminal Download v05.12 · Enter Card# F é Favorites Fê