• Defining high-performance

• What is FM Diagnostics?

• A demonstration

• An application

• Benefits

Today’s Agenda

Goal:Create a high-performance FM

organization that enables you to achieve your mission

• How do you know if your FM organization is high-performance?* If it is not, how do you get there?

• How do you measure, monitor, and improve performance?

• How can you quantifiably report your FM/SRM requirements and gain the needed resources to meet the high-performance definition?

*As defined by the United States Energy Independence and Security Act 2007, a high performance building is: “A building that integrates and optimizes on a lifecycle basis all major high performance attributes, including energy [and water] conservation, environment, safety, security, durability, accessibility, cost-benefit, productivity, sustainability, functionality, and operational considerations”

Defining high-performance

What is fmDiagnostics?

fmDiagnostics (FMD) is a process that evaluates management performance by:

• Evaluating key characteristics of how the organization functions

• Quantitatively scoring performance

• Comparing to industry best practices

• Identifying strengths and weaknesses

• Creating a process for continual improvement

What is fmDiagnostics?

The FMD process utilizes the fmDiagnosticsTM software evaluation tool to:

• Assist in the prioritization of FM related decisions• Evaluate and implement best practices• Identify strengths and weaknesses• Streamline process improvement opportunities• Monitor facility performance to achieve operational

excellence

From Overholdt, Granell, Jargon. 2006. (AMA. 2007)

A Model of High-Performance Organizations

Strategic Approach

Values & Beliefs

Processes & Structure

Customer Approach

Leadership Approach

The framework for fmDiagnostics

AMA Global Study

1. Develop strategies that are consistent, clear, and well thought out

2. Develop a superior service attitude that goes above and beyond for our clients

3. Adhere to high ethical standards throughout the organization

4. Provide leadership that is clear, fair, and talent-oriented

5. Provide clear performance measures, training employees to do their jobs, and enabling employees to work together

6. Promote the organization as a good place to work

7. Allow employees to use their skills, knowledge, and experience to create unique solutions for our clients

Creating a High-Performance FM Organization

The framework for fmDiagnostics

AMA Global Study

1. Core Competencies for Federal Facilities Asset Management Through 2020: Transformational Strategies (NRC 2008)

The framework for fmDiagnostics

Drivers:

• Changing environment

• Re-defining core competencies for FMs

• Strategy for workforce development

Baldrige National Quality Program Framework

The framework for fmDiagnostics

Leadership

PlanningCustomer

Focus

Workforce Development

Measurement & Analysis

Process Management

Performance Results

Performance Categories

The framework for fmDiagnostics

The FMD process

1. Senior leaders select questions based on desired information

2. Facilities personnel answer questions3. FMD processes the responses4. FMD determines recommendations and maturity

scores5. Assessment report provided to senior leaders6. Leaders evaluate, prioritize, and implement

recommendations

The framework for fmDiagnostics

• Uses a standardized FM evaluation system

• Measures and benchmarks FM performance against industry standards

• Repeatable and systematic

• Scalable for any number of locations or size of organization

How does FMD work?

FEA provides the consolidation of decades of experience

The framework for fmDiagnostics

Powered by

A Demonstration

Access demo at: www.feapc.com Click FM Diagnostics icon

1. Register2. Complete user profile3. Select and assign modules4. Complete questions for each module5. Generate report6. Review report7. Evaluate, prioritize and implement

recommendations

Steps:

A Demonstration

1. Register

2. Complete User Profile

3. Select and Assign Modules

FMD includes a “module” for each performance category. The modules must be assigned to the individual(s) who will answer the questions.

• Operations and Maintenance

• Workforce

• Customer

• Planning

• Measurement

• Leadership

3. Select and Assign Modules

To assign the modules click on the “Users” tab.

3. Select and Assign Modules

The drop-down menu will include those individuals. Simply choose who you want each module.

4. Respond to Questions forEach Module

Glossary

Notes entered by user

Information explaining the question

Example button “More Info”:

Defining job descriptions that include roles and responsibilities within a facility management organization is a key of creating a professional work environment. Clearly defined roles and responsibilities delineate authority and document who is responsible for different tasks and how all the tasks completed in an organization fit together. Having clear roles and responsibilities is important to enable facility management leadership to continually assess organizational capabilities and work towards its mission. Lack of clearly defined roles and responsibilities results in lower productivity and work not being aligned with organizational needs.

4. Respond to Questions for Each Module

5. Generate Report

6. Review Report

Summary of Scores by Module

Summary of Questions with Response

World Class

Under-Performing

Level 1 – Initial / Ad Hoc

Level 2 –Repeatable

Level 3 – Defined

Level 4 – Managed / Measured

Level 5 – Optimized (High-Performance)

Enha

nced

Cap

abili

ties

6. Review Report

0 10 20 30 40 50 60 70 80 90 100

Performance Results

O&M ProcessManagement

WorkforceDevelopment

Measurement

Customer Focus

Planning

Leadership

Performance Enhancements Achievable

Approach and Methodology

6. Review Report

0 10 20 30 40 50 60 70 80 90 100

Performance Results

O&M ProcessManagement

WorkforceDevelopment

Measurement

Customer Focus

Planning

Leadership

Significant Opportunities to Improve

6. Review Report

Approach and Methodology

7. Evaluate, Prioritize, Implement

Our Experience

• U.S. Department of State OBO

• Smithsonian Institution

• Johns Hopkins APL

• American University

• Fairfax County Public School System

• University of Utah HealthCare System

• UT San Antonio

• University of Tennessee

• Mecklenburg County, NC

• Howard County Public Schools

• Texas Independent Schools

1. Site-visit Preparation

2. On-site prep visit

3. Interviews 4. Out-brief

5. Prepare Report

6. Develop implementation plan

7. Implement recommendations

On-Site Activities

An application

Strategic Benefits:

• Fully support strategic initiatives

• Enhance operational efficiencies and effectiveness

• Continuously monitor improvement

• Improved relationships with customers

• Consistency among installations

Strategic Benefits:

• Fully support strategic initiatives

• Enhance operational efficiencies and effectiveness

• Continuously monitor improvement

• Improved relationships with customers

• Consistency among installations

Benefits of a High-Performance FM Organization

Benefits of a High-Performance FM Organization

Workforce Benefits:

• Build pride in FM• Enhance reputation • Attract and retain staff

Workforce Benefits:

• Build pride in FM• Enhance reputation • Attract and retain staff

Financial Benefits:

• Reduce costs• Optimize process

performance• Maximize return-on-

investment (ROI)• Minimize total cost of

ownership (TCO)• Maximize asset value and

life cycle

Financial Benefits:

• Reduce costs• Optimize process

performance• Maximize return-on-

investment (ROI)• Minimize total cost of

ownership (TCO)• Maximize asset value and

life cycle

Benefits

Thank you for viewing this presentation. for more information please contact us directly

at fmDsales@feapc.com or call 703-591-4855