DECISION OF 3634th COUNCIL MEETING HELD ON 2 SEPTEMBER ... · Resourcing Strategy (consisting of the Long Term Financial Plan 2009/10-2019/20, the Asset Management Strategy 2009/10-2019/20

DECISION OF 3634th COUNCIL MEETING HELD ON 2 SEPTEMBER 2013

565. G06: Biannual Review of the Delivery Program 2010/11-2013/14 - 1 January-30 June 2013 Report of Penny Holloway, General Manager Council adopted and is working to achieve the outcomes within the North Sydney Community Strategic Plan 2009-2020 including the Delivery Program 2010/11-2013/14 and Operational Plan 2012/13. The Biannual Review reports on the progress towards the achievement of North Sydney Council’s Delivery Program 2010/11-2013/14 as at 30 June 2013. As required under the Local Government Act 1993, the progress of the Delivery Program is monitored and reported to Council every six months. A review is provided, in summary and in detail of Council’s progress towards the Directions and performance indicators and progress of current projects by Direction (ie strategic view) as contained in the Delivery Program. Carry over funding is reported separately to Council as part of the September Quarterly Budget Review. Recommending: 1. THAT the report on Council’s progress to achieving the services and projects within the Delivery Program 2010/11-2013/14 be received and noted. RESOLVED: 1. THAT the report on Council’s progress to achieving the services and projects within the Delivery Program 2010/11-2013/14 be received and noted. The Motion was moved by Councillor Reymond and seconded by Councillor Burke Voting was as follows: For/Against 10/0

Councillor Yes No Councillor Yes No

Gibson Y Morris Y Reymond Y Clare Y Carr Out Baker Y Bevan Y Robertson Out Butcher Absent Marchandeau Y Burke Y Beregi Y Barbour Y

ITEM G06 REPORTS 2/09/13

N O R T H S Y D N E Y C O U N C I L R E P O R T S

Report of the General Manager Attachments:

1. Delivery Program 2010/11-2013/14 Biannual Review 1 January-30 June 2013

SUBJECT: Biannual Review of the Delivery Program 2010/11-2013/14 - 1 January-30 June 2013 AUTHOR: Penny Holloway, General Manager EXECUTIVE SUMMARY: Council adopted and is working to achieve the outcomes within the North Sydney Community Strategic Plan 2009-2020 including the Delivery Program 2010/11-2013/14 and Operational Plan 2012/13. The Biannual Review reports on the progress towards the achievement of North Sydney Council’s Delivery Program 2010/11-2013/14 as at 30 June 2013. As required under the Local Government Act 1993, the progress of the Delivery Program is monitored and reported to Council every six months. A review is provided, in summary and in detail of Council’s progress towards the Directions and performance indicators and progress of current projects by Direction (ie strategic view) as contained in the Delivery Program. FINANCIAL IMPLICATIONS: Carry over funding is reported separately to Council as part of the September Quarterly Budget Review. RECOMMENDATION: 1. THAT the report on Council’s progress to achieving the services and projects within the Delivery Program 2010/11-2013/14 be received and noted. Signed: General Manager

Report of Penny Holloway, General Manager Re: Biannual Review of the Delivery Program 2010/11-2013/14 - 1 January-30 June 2013

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LINK TO DELIVERY PROGRAM The relationship with the Delivery Program is as follows: Direction: 5. Our Civic Leadership Outcome: 5.1 Council leads the strategic direction of North Sydney BACKGROUND In response to the new Integrated Planning and Reporting legislative requirements (2009) for NSW local government, Council adopted in November 2009 the North Sydney Community Strategic Plan (2020 Vision). The Community Strategic Plan is supported by the other components in Council’s integrated planning and reporting framework: Resourcing Strategy (consisting of the Long Term Financial Plan 2009/10-2019/20, the

Asset Management Strategy 2009/10-2019/20 and the Workforce Strategy 2010/11-2013/14)

Delivery Program 2010/11-2013/14 Operational Plan 2012/13 Council is required to report at least six monthly on progress in delivering the activities in the Delivery Program. This Biannual Review report (Attachment 1) presents the six monthly performance in Council’s progress to achieving the Delivery Program and Operational Plan. It contains the following elements: A summary report highlighting achievements and overall performance for each Direction

and goal as at 30 June 2013; A detailed report on progress to achieving the Delivery Program and Operational Plan

performance indicators and progress of current projects for each Direction. The report provides a cumulative result for the first six months of 2013 and the previous six month period 1 July-31 December 2012.

As the Delivery Program is structured in line with the Community Strategic Plan, the reporting format is based on objectives rather than organisational structure, providing a level of accountability against our long term vision for North Sydney. The information in this report is informed by the 4th Quarter Review of the Operational Plan 2012/13. An Annual Review PowerPoint presentation with a summation of the Annual Report, an overview of the financial statement, an overview of projects Council has achieved during the year and a summary of future projects (Operational Plan in 2013/14) was presented at a Councillor Briefing prior to this Council Meeting (2 September 2013).

Report of Penny Holloway, General Manager Re: Biannual Review of the Delivery Program 2010/11-2013/14 - 1 January-30 June 2013

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SUSTAINABILITY STATEMENT The following table provides a summary of the key sustainability implications: QBL Pillar Implications Environment An assessment using environmental criteria applies to individual

projects and services and therefore an overall assessment is not required.

Social An assessment using social criteria applies to individual projects and services and therefore an overall assessment is not required.

Economic An assessment using economic criteria applies to individual projects and services and therefore an overall assessment is not required.

The activities for 2012/13 outlined in Year 3 of the Delivery Program were funded in accordance with the 2012/13 budget.

The detailed financial report on the biannual progress with Council’s adopted budget will be presented to Council separately as part of the 2012/13 Audited Financial Statements.

Governance The biannual review has been prepared following input and assistance from all Divisions of the organisation.

This biannual review is a statutory requirement that has been prepared to ensure that the community is updated on the achievement of the projects and services outlined in the Delivery Program. The biannual review is included in the Council meeting business paper and published separately on Council’s website for public information.

DETAIL The Biannual Review of the Delivery Program 2010/11-2013/14 shows how Council has performed in relation to the Directions and goals outlined in the Delivery Program. Attachment 1 summarises the progress for the period 1 January-30 June 2013 towards the Directions and goals. The Biannual Review shows that end of year performance is 97%. Performance for all Directions and goals was on track at the end of the year except for the following: Goal 1.2 Health and cleanliness of local waterways (85%) Goal 3.1 Sustainable local economy (87%) Progress against the quadruple bottom line overall was also on track during the period.

DELIVERY PROGRAM

2010/11-2013/14

Biannual Review

1 January-30 June 2013

ATTACHMENT TO G06 - 2/09/13 Page 4

North Sydney Council Delivery Program 2010/11-2013/14 - Biannual Review - 1 January-30 June 2013

3

Guide to Reading this Report The following information explains how to read and understand this report. Row and Column Information Term Definition

Performance

Progress for year to date.

QBL Link

Element of QBL project/service directly contributes to.

Project A specific initiative that Council proposes to implement to achieve an objective. Projects have a short term focus, generally within a set budget and having a finite duration defined by planned start and finish dates.

Service The activities Council carries out on an ongoing basis. How the outputs (the actual deliverables of services) will be achieved.

Start Date Start date of project.

Target Date Proposed finish date of project.

YTD Traffic Light

Project: Performance status for year to date

YTD Progress % The percentage of items completed. This figure is cumulative for this and previous quarter(s) of the financial year.

“This project is complete”

The project was completed in a previous period.

Green Traffic Light

Project: Performance status (timeframe/scope) for period is on track in terms of deliverables, scope, and timeframe. Normally indicates completion of 90%+ of the scheduled requirements for period. Service: Targets for the KPIs have been met (90%+) or exceeded.

Amber Traffic Light

Project: Performance status for this period delayed but can get back on track in the next reporting period. Remedial action needs to be taken. Normally indicates completion of 75%-89% of the scheduled requirements for period. Service: Targets for the KPIs were 75%-89% met.

Red Traffic Light Project: Performance status for this quarter: project is in danger of not finishing on time or may not be delivered. This should be addressed by responsible Director’s commentary. Performance is normally rated as less than 75% of the scheduled requirements for period. Service: Targets for the KPIs were not met (<75%).

“This project is not yet scheduled to commence”

Item was not scheduled to commence this period.

KPI Details of each Key Performance Indicator (performance measure) for services.

Previous Period Actual Service: KPI actual for previous six month period

Current Period Actual Service: KPI actual for current six month period

2012/13 Target Service: Level of achievement to be attained for each Key Performance Indicator



4

Term Definition

Trend Work undertaken for which there is no pre-set target

“n/a” Indicator measured once a year or not measured this period;

or there is no defined target (ie trend). These measures are removed from the calculation of progress.

“Target is cumulative” Target for quarter is an aggregate of target(s) of previous quarter(s)

Note: Current period actuals are calculated based on whether quarterly targets are cumulative and/or duplicate, proportional or seasonal as follows: How it is Calculated Cumulative Quarterly target is aggregate of target(s) of

previous quarter(s) Achieved for current quarter

Duplicate Quarterly target is the same as the annual target Average of achieved for both quarters in period Proportional Quarterly target is an equal proportion of annual

target Average of achieved for both quarters in period

Seasonal Quarterly target varies for each quarter Aggregate of achieved for both quarters in period Acronyms CLS Community and Library Services CS Corporate Services Eco Economic Env Environmental EPS Engineering and Property Services FIM Finance and Information Management GM General Manager’s Office Gov Governance OBE Our Built Environment OCL Our Civic Leadership OEV Our Economic Vitality OLE Our Living Environment OSES Open Space and Environmental Services OSV Our Social Vitality PDS Planning and Development Services Soc Social



5

Performance Summary


YTD Progress against CSP Activities

Details 2Details 2 QBLQBL KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3Performance Summary Q4 MainMain Details 1Details 1 Details 3Details 3 Details 4Details 4

Direction Performance YTD (%)

Direction 1 O r Li ing En ironment 95

Status

97%

Direction 1: Our Living Environment 95

Direction 2: Our Built Environment 99

Direction 3: Our Economic Vitality 94

Direction 4: Our Social Vitality 99

Direction 5: Our Civic Leadership 97

Activities

P j t 338

Status of Activities

Projects 50 264 11 13 0

Services 0 103 3 0 0Projects 338

Services 106

Services 0 103 3 0 0

Total 50 367 14 13 0

Activities Status Projects Status Services Status

11%3%

3%

Completed

Green

Amber

15%3%

4%

Completed

Green

Amber

3%

Green

Amber

R d

83% Red 78% Red 97%

Red

Status of Activities Total

Direction 1: Our Living Environment 12 68 2 4 0 86

Direction 2: Our Built Environment 6 82 0 2 0 90

Direction 3: Our Economic Vitality 5 23 1 1 0 30

Di ti 4 O S i l Vit lit 7 86 3 2 0 98Direction 4: Our Social Vitality 7 86 3 2 0 98

Direction 5: Our Civic Leadership 20 108 8 4 0 140

6


Details 1Details 1

YTD Progress: Direction 1: OLE

Details 2Details 2 QBLQBL KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3Details 3Details 3 Details 4Details 4MainMainPerformance Summary Q4

95%

Goal Performance YTD (%)

1.1 Natural environment and urban greenspace 100

1.2 Health and cleanliness of local waterways 85

1.3 Environmental footprint and use of natural resources 99

1.4 Public open space, recreation facilities and services 96

Status

YTD Progress: Direction 2: OBEGoal Performance YTD (%)

2.1 Sustainability of infrastructure and assets 97

2.2 Land use and development 98

Status

99%

2.3 Compliance management 99

2.4 Sustainable transport 100

2.5 Traffic management 99

YTD Progress: CS DivisionYTD Progress: Direction 3: OEV

#% 94%


3.1 Sustainable local economy 87

3.2 North Sydney CBD 100

Status

7


Details 2Details 2

YTD Progress: Direction 4: OSV

QBLQBL KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3Details 3Details 3 Details 4Details 4MainMain Details 1Details 1Performance Summary Q4

Goal Performance YTD (%) Status

99%


4.1 Diverse, dynamic and connected local communities 99

4.2 Lifelong learning and volunteering 100

4.3 Health and wellbeing 99

4.4 Community services, facilities and information 99

4 5 Community safety and accessibility 100

Status

4.5 Community safety and accessibility 100

4.6 Affordable housing and accommodation 98

YTD Progress: Direction 5: OCLGoal Performance YTD (%)

5.1 Sustainable North Sydney 98

5.2 Community participation, collaboration and engagement 98

Status

97%

5.3 Informed community 93

5.4 Effective and efficient organisation 99

5.5 Sustainable North Sydney 97

8


QBLQBL

YTD Progress against QBL

KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3Details 3Details 3 Details 4Details 4MainMain Details 1Details 1 Details 2Details 2Performance Summary Q4

97%

Element of QBL Performance YTD (%)

Environmental 96

Economic 95

Social 97

Governance 91

Status

Status of Activities Total

Environmental 10 69 2 3 0 84

Economic 6 28 2 1 0 37

Social 15 172 2 5 0 194

Governance 19 98 8 4 0 129

100%

Activities Status

60%

80%

Red

Amber

20%

40%

Amber

Green

Completed

9

0%Env Eco Soc Gov



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The Biannual Review of the Delivery Program 2010/11-2013/14 details progress towards achieving the goals and moving towards the Directions in the Community Strategic Plan. The Biannual Review shows that year to date performance against the Community Strategic Plan is 97%. Performance for all Directions and goals was on track at the end of the year except for the following: Goal 1.2 Health and cleanliness of local waterways (85%) Goal 3.1 Sustainable local economy (87%) Progress against the quadruple bottom line overall was also on track during the period.



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Performance Detail - Strategic Report



12

Performance

Community Strategic Plan 97%

Direction 1 Our Living Environment

95%

Goal: 1.1 Enhance the local natural environment and urban greenspace.

100%

Objective: 1.1.1 To protect, enhance and rehabilitate native vegetation communities and ecosystems. Projects

QBL Link

Strategy Code

Project Division Function Start Date Target Date

YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.1.1.1 1.1.1.1.1 Update and enhance bushland vegetation and asset data on Council's Geographical Information System (GIS)

OSES Environmental Services

1/07/2010 30/06/2014 This project is complete

100

Env 1.1.1.1 1.1.1.1.3 Update Council’s comprehensive flora and fauna database


1/07/2010 30/06/2014 100 Database regularly updated with new records as reported.

Env 1.1.1.2 1.1.1.2.1 Review Bushfire Risk Management Plan


1/04/2013 30/06/2013 100 Plan completed and being implemented.

Env 1.1.1.2 1.1.1.2.2 Review the Bushland Rehabilitation Plans for Middle Harbour and Port Jackson


1/04/2013 30/06/2013 100 Bushland plans renewed.

Env 1.1.1.2 1.1.1.2.3 Review the Fauna Rehabilitation Plans for Middle Harbour and Port Jackson


1/04/2013 30/06/2013 100 Fauna plans renewed.

Env 1.1.1.2 1.1.1.2.4 Promote community partnerships in Bushcare


1/07/2010 30/06/2014 100 11 Bushcare groups actively supported, Adopt a Plot, Native Havens and Wildlife Watch programs facilitated.

Env 1.1.1.2 1.1.1.2.5 Prepare and implement a wildlife corridor strategy on public land


1/07/2010 30/06/2014 100 Two strategic wildlife corridors being actively regenerated.

Env 1.1.1.2 1.1.1.2.6 Integrate best practice performance monitoring and evaluation into bushland rehabilitation contract


1/04/2013 30/06/2014 100 Best practice methods integrated into new contracts.

Env 1.1.1.2 1.1.1.2.7 Rationalise bushland walking track system and undertake upgrade projects


1/07/2010 30/06/2014 100 Badangi Reserve walking track upgrade completed.

Env 1.1.1.2 1.1.1.2.8 Undertake slope stabilisation and drainage line rehabilitation projects


1/07/2012 30/06/2014 This project is

100



13

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

complete

Env 1.1.1.3 1.1.1.3.1 Integrate biodiversity controls into Council’s LEP and DCP

PDS Strategic Planning 1/07/2010 30/06/2012 This project is complete

100

Env 1.1.1.3 1.1.1.3.2 Review development controls and conditions regarding landscape vegetation and bushland management


100

Env 1.1.1.4 1.1.1.4.1 Participate in regional programs to monitor the effect of climate change on biodiversity


1/04/2013 30/06/2014 100 Council staff actively participate in regional groups such as the Sydney Coastal Councils Group and NSROC.

Env 1.1.1.5 1.1.1.5.1 Develop and implement the Coal Loader Community Bushcare Nursery project


1/07/2010 1/07/2012

30/06/2011 30/06/2014 100 Coal Loader community nursery project

implemented.

Env 1.1.1.5 1.1.1.5.2 Promote and expand the Adopt-a-Plot community engagement program


1/07/2010 30/06/2014 100 22 sites operating across four reserves.

Env 1.1.1.5 1.1.1.5.3 Distribute Bushland Neighbours Information Kit


1/01/2013 30/06/2014 100 Draft completed.

Services

QBL Link

Service Code

Service Name

Division Function Key Performance Indicators

Previous Period Actual

Current Period Actual

2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA01 Bushland regeneration


KPI1 Threatened species and communities under active recovery management

na 6 species 6 species

100

KPI2 Bushland under active rehabilitation management

100% 100% 100%

KPI3 Active Bushcare volunteers

178 volunteers

174 volunteers

150 volunteers

KPI4 Bushcare volunteer hours

989 hours

1,357 hours

1,500 hours



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QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI5 Attendance at Bushcare workshops and events

308 people

576 people

250 people

KPI6 Bushfire management activities (% of identified for quarter)

100% 100% 100%



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Objective: 1.1.2 To ensure quality urban greenspaces. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.1.2.1 1.1.2.1.1 Develop and implement canopy enhancement program

OSES Parks and Reserves 1/07/2010 30/06/2014 100 The tree planting program is in planting and maintenance mode. Planting resumed in March and will continue through the next few months.

Env 1.1.2.2 1.1.2.2.1 Implement and review Street Tree Strategy

OSES Parks and Reserves 1/07/2010 30/06/2014 100 Street tree strategy completed and being implemented.

Env 1.1.2.3 1.1.2.3.1 Prepare and implement Urban Forest Policy and Action Plan

OSES Parks and Reserves 1/07/2010 30/06/2014 100 Action plan continues to be implemented.

Env 1.1.2.4 1.1.2.4.1 Support the establishment of community gardens


1/07/2010 30/06/2014 100 Three community gardens established and support provided for the Neutral Bay Uniting Church community garden.

Env 1.1.2.4 1.1.2.4.2 Develop and implement sustainable food program


1/07/2010 30/06/2014 100 Sustainable food programs continue to be offered to the community.

Env 1.1.2.5 1.1.2.5.1 Promote and expand Native Haven’s and Wildlife Watch programs


1/07/2010 30/06/2014 100 Programs supported.

Env 1.1.2.7 1.1.2.7.1 Develop and implement ‘greenroof’ rooftop and hard surface greening education program


1/04/2013 30/06/2014 100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA02 Street tree management

OSES Parks and Reserves

KPI1 Street trees maintained in accordance with schedule

100% 100% 100 100

Env PA03 Tree preservation


KPI1 Applications responded to within 7 working days

100% 100% 100 100

Env PA04 Weed control


KPI1 Weeds treated monthly

100% 100% 100 100



16

Goal: 1.2 Improve the health and cleanliness of local waterways. 85%

Objective: 1.2.1 To improve creek and harbour water quality. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.2.1.2 1.2.1.2.1 Implement catchment education program OSES Environmental Services

1/07/2010 30/06/2014 100 Catchment education workshops offered during this quarter.

Env 1.2.1.2 1.2.1.4.1 Integrate water sensitive urban design considerations into Council's LEP and DCP


100

Env 1.2.1.4 1.2.1.4.4 Implement bioretention trial



100

Env 1.2.1.6 1.2.1.6.1 Utilise all professional/regional local government cooperatives to lobby for improvements to existing sewage infrastructure


1/07/2010 30/06/2014 100 Lobbying continuing through regional professional associations.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA05 Environmental pollution enforcement

CS Ranger Services

KPI1 Environmental pollution incidences responded to immediately

100% 100% 100% 100

Env PA06 Pollution control device cleaning

EPS Engineering Infrastructure

KPI1 Devices inspected in accordance with schedule and cleaned as required

100% 100% 100% 88



17

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI2 Stormwater litter captured

176 tonnes 75 tonnes1 300 tonnes

Env PA07 Water quality monitoring


KPI1 Creek water quality compliance with ANZECC guidelines

0% 85% 100% 43%

1 Data not available for 4th quarter



18

Goal: 1.3 Improve North Sydney’s environmental footprint and encourage responsible use of natural resources 99%

Objective: 1.3.1 To effectively communicate and promote sustainable energy, water and waste practices to the community. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.3.1.1 1.3.1.1.1 Implement Greenhouse Action Plan OSES Environmental Services

1/07/2010 30/06/2014 100 Energy efficiency works completed for top 10 energy consuming Council buildings.

Env 1.3.1.1 1.3.1.1.2 Implement energy conservation community education and capacity building projects


1/07/2010 30/06/2014 100 Received grant funding to conduct energy efficiency workshops for low income households.

Env 1.3.1.2 1.3.1.2.1 Implement Water Management Plan OSES Environmental Services

1/07/2010 30/06/2014 100

Env 1.3.1.2 1.3.1.2.2 Improve irrigation systems within sportsfields

OSES Parks and Reserves 1/07/2010 30/06/2013 100 All irrigation is in operation. An upgrade to the Irrinet system has been completed.

Env 1.3.1.4 1.3.1.4.1 Review waste treatment technologies OSES Environmental Services

1/07/2010 30/06/2014 100 NSROC waste managers investigating alterative waste technologies on a regional basis.

Env 1.3.1.5 1.3.1.5.1 Lobby for the introduction of container deposit legislation and extended producer responsibility


1/04/2013 30/06/2014 100 Ongoing lobbying through NSROC. Roll out of product stewardship legislation being examined for any possible Council involvement.

Env 1.3.1.6 1.3.1.6.1 Implement waste reduction community education programs


1/04/2013 30/06/2014 100 Programs are ongoing. Worm farming, composting and material reuse workshops have been conducted this quarter.

Env 1.3.1.6 1.3.1.6.2 Develop Real Estate Agents Kit



100

Env 1.3.1.6 1.3.1.6.3 Conduct and promote National Waste Recycling Week activities



100



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QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.3.1.6 1.3.1.6.4 Coordinate Clean Up Australia Day in North Sydney



100

Env 1.3.1.6 1.3.1.6.5 Promote the Household Chemical Collection program


1/01/2013 30/06/2014 100 EPA operated household chemical collection programs are promoted via Council's website and local papers.

Env 1.3.1.6 1.3.1.6.6 Implement e-waste collection service


1/01/2013 30/06/2014 100 e-waste collection conducted in May 2013. Ten tonnes of material was recycled from over 500 properties.

Env 1.3.1.6 1.3.1.6.7 Providing public place recycling facilities


1/01/2013 30/06/2014 100 Public place recycling facilities are provided at key high use areas.

Env 1.3.1.7 1.3.1.6.8 Contribute to NSROC State of Environment Regional Report



100

Env 1.3.1.7 1.3.1.7.1 Seek funding for Centre for Sustainability

OSES Landscape Planning and Design


100

Env 1.3.1.8 1.3.1.8.1 Incorporate sustainable energy, water and waste management practices into LEP and DCP


100

Env 1.3.1.10 1.3.1.10.1 Recognise community, business and school sustainability champions


1/04/2013 30/06/2014 100 Draft project plan completed and is currently subject to internal discussion.

Env 1.3.1.11 1.3.1.11.1 Continue to participate in professional/regional local government cooperatives in order to address climate change


1/07/2010 30/06/2014 100 Council staff are actively engaged in regional groups to address climate change ie NSROC and Sydney Coastal Councils Group.

Env 1.3.1.11 1.3.1.11.2 Lobby to address the local impacts of climate change


1/07/2010 30/06/2014 100 Involved in regional groups to better lobby State and Commonwealth Governments regarding climate change impacts.



20

Services

QBL Link

Service Code

Service Name

Division Function Key Performance Indicators Previous Period Actual


2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA08 Environmental sustainability education


KPI1 Residents participating in sustainability programs

258 residents

320 residents

350 residents

100

KPI2 Schools participating in greeNSchool program

6 schools

8 schools

7 schools

KPI3 Businesses participating in sustainability programs

97 businesses

199 businesses

120 businesses

Env PA09 Waste removal service


KPI1 Residential waste disposed to landfill per capita per year

na 47.8kg <219.5kg per person

87

KPI2 Residential recyclables collected per capita per year

na 26.44kg >118.8kg per person

KPI3 Residential greenwaste collected per capita per year

na 5.82kg >18.5kg per person

KPI4 Proportion of residential waste diverted from landfill per annum

na 55% >60%

KPI5 Number of illegal dumping instances

121 222 No target set



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Objective: 1.3.2 To demonstrate and promote environmentally sustainable business practices in Council’s own activities. Projects

QBL Link

Strategy Code

Project

Division Function Start Date Target Date

YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.3.2.1 1.3.2.1.1 Incorporate sustainable water, energy and waste reduction measures into Council’s buildings

EPS OSES

Property Assets Environmental Services

1/07/2010 30/06/2014 100 Cogeneration at NS Olympic Pool is underway and involves construction of the Plant room for the cogeneration plant at NSOP to be completed by July 2013. The Cogen Plant itself is currently being shipped from the Czech Republic to Australia and is due to arrive mid June. Installation and commissioning will commence in July and is expected to take two to three months. Anticipated operational time is early December 2013 – slightly ahead of schedule. Energy Efficiency projects in Council buildings include the contract for energy efficiency upgrades in Council buildings (Council Chambers, Stanton Library, Depot, North Sydney Olympic Pool, North Sydney Oval, Neutral Bay Community Centre and Bradfield Park Community Centre) are now 100% complete. Once completed the Energy Efficiency Project will save Council in the vicinity of $100K PA in energy costs and will reduce C02 emissions of 442 tonnes per annum.

Env 1.3.2.1 1.3.2.1.2 Implement use of additional Green Power

EPS Property Assets 1/07/2010 30/06/2014 This project is complete

100

Env 1.3.2.2 1.3.2.2.1 Investigate initiatives to reduce public domain lighting energy consumption

EPS Traffic Services 1/07/2010 30/06/2014 100 Submission made to Ausgrid, in line with the street lighting improvement program (SLIP), supporting the use of energy efficient street lighting. Ausgrid have responded with a proposal to allow Council to immediately transition to LED lighting for residential roads and crase to use 42W CFLs for any new of replacement work. Council staff will continue to work with the SLIP to improve energy efficient street lighting on the North Sydney Road Network.



22

QBL Link

Strategy Code

Project


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.3.2.2 1.3.2.2.2 Incorporate all available energy efficiency measures in all future lighting capital upgrades

EPS OSES

Traffic Services Parks and Reserves

1/07/2010 30/06/2014 100 Submission made to Ausgrid, in line with the recommendations made by the street lighting improvement program (SLIP), to use energy efficient street lighting technology. Once Council has been formally advised that more energy efficient lighting technologies are available (such as LED technology), Council staff will incorporate these measures in all capital works upgrades and developer paid upgrades to the street lighting network (such as the North Sydney CBD and Crows Nest/St Leonards public domain).

Env 1.3.2.3 1.3.2.3.1 Undertake feasibility studies to assess suitability of energy cogeneration at North Sydney Olympic Pool, Council Chambers and Stanton Library

OSES EPS

Environmental Services Property Assets


100

Env 1.3.2.3 1.3.2.3.2 Seek funding for energy cogeneration at North Sydney Olympic Pool, Council Chambers and Stanton Library

OSES EPS

Environmental Services Property Assets


100

Env 1.3.2.4 1.3.2.4.1

Implement Stage 4 Stormwater Recycling Program (Tunks Park)



100

Env 1.3.2.5 1.3.2.5.1 Provide resources, tools, recognition and training to reduce Council energy, water consumption and waste production


1/07/2010 30/06/2014 100 Internal staff workshops conducted and a "green champions" group formed to improve Council's sustainability performance.

Env 1.3.2.6 1.3.2.6.1 Review fleet management options to reduce fuel consumption

EPS Works Engineering 1/07/2010 30/06/2014 90 Two new hybrid garbage compactor trucks have been ordered. These items of plant (total value $340K) will provide a significant improvement in reducing emissions. Delivery is expected in July/August, 2013.

Env 1.3.2.7 1.3.2.7.1 Incorporate sustainability provisions into the Purchasing Policy and Procedures

FIM Financial Services 1/07/2010 30/06/2012 This project is complete

100



23

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA10 Council sustainability


KPI1 Council greenhouse gas emissions

na 4,717 tonnes

10,187 tonnes

82

KPI2 Council energy use na 22,430 gigajoules

62,687 gigajoules

KPI3 Council energy use

- electricity

na 10,257 gigajoules

35,345 gigajoules


- street lighting na 4,417

gigajoules 8,900

gigajoules

KPI5 Council energy use - gas

na 3,479 gigajoules

7,244 gigajoules


- fuel na 7,047

gigajounes 20,098

gigajoules

KPI7 Council water use -total

na 65,772 kilolitres

130,680 kilolitres

KPI8 Council water use -

potable


118,569 kilolitres

KPI9 Council water use - rainwater

na 646 kilolitres

1,161 kilolitres

KPI10 Council water use -

recycled stormwater


10,950 kilolitres



24

Objective: 1.3.3 To reduce air and noise pollution and ensure compliance with regulatory legislation. Projects

QBL Link

Strategy Code

Project


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.3.3.3 1.3.3.3.1 Undertake environmental audits of businesses

PDS Environmental and Building Compliance

1/07/2010 30/06/2014 100 Audits of all service stations, dry cleaners and marinas completed.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA11 Noise and air quality monitoring


KPI1 Environment and health requests responded to within 21 days

100% 100% 100% 100



25

Goal: 1.4 Provide appropriate public open space, recreation facilities and services. 96%

Objective: 1.4.1 To ensure existing parks and reserves meet the community’s recreational needs. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress %

Comment 4th Quarter

Env 1.4.1.1 1.4.1.1.1 Review and implement all Parks Plans of Management

OSES

Landscape Planning and Design

1/07/2010 30/06/2014 100 Plans of management for parks and reserves have been completed to schedule.

Env 1.4.1.1 1.4.1.1.2 Incorporate adequate provision of

recreational spaces and opportunities in Council’s LEP and DCP


100

Env 1.4.1.1 1.4.1.1.3 Review and implement opportunities to increase cross linkage with State Government recreational programs and assets

OSES Recreational Planning 1/07/2010 30/06/2014 100 All potential opportunities pursued.

Env 1.4.1.1 1.4.1.1.4 Refurbish existing public toilet amenities in Anderson Park and Lavender Bay Parklands (Quibaree Park)


1/01/2013 30/06/2013 100 All public amenities scheduled for improvement works have been completed with the exception of Lavender Bay that has been delayed due to extensive consultation and held over until the next financial year.

Env 1.4.1.1 1.4.1.1.6 Upgrade Lane 9 gymnasium equipment at North Sydney Olympic Pool

OSES North Sydney Olympic Pool


100

Env 1.4.1.1 1.4.1.1.7 Construct a new park on Uniting Church land at corner of Shirley Road and Nicholson Street, Wollstonecraft



100

Env 1.4.1.1 1.4.1.1.9 Prepare design for Bon Andrews Oval Pavilion upgrade


1/01/2012

30/06/2012 This project is complete

100

Env 1.4.1.1 1.4.1.1.10 Refurbish corporate spectator facilities at North Sydney Oval


1/04/2013

30/06/2013 100 Corporate spectator areas within the Mollie Dive Function Centre have been refurbished.

Env 1.4.1.1 1.4.1.1.11 Improve ancillary facilities at sports grounds


1/07/2011

30/06/2012 This project is complete

100



26

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress %

Comment 4th Quarter

Env 1.4.1.1 1.4.1.1.12 Upgrade Green Park playground OSES Parks and Reserves

1/04/2013

30/06/2013 50 Due to a number of resident submissions during consultation amendments to the project had to be made. It is recommended project be deferred to 2013/14.

Env 1.4.1.1 1.4.1.1.13 Upgrade Cremorne Point Reserve OSES Parks and Reserves

1/04/2013

30/06/2013 100

Env 1.4.1.1 1.4.1.1.14 Implement sports ground tree planting program


1/04/2013

30/06/2013 100

Env 1.4.1.1 1.4.1.1.15 Landscape Christie Street Reserve OSES Landscape Planning and Design

1/04/2013 30/06/2013 25 Redesign of entire space subsequent to construction by the developer of the adjacent site. It is recommended project be deferred to 2013/14.

Env 1.4.1.2 1.4.1.2.1 Implement Stages 2 and 3 of the Lavender Bay parklands improvement program (Foreshore Lighting)



100

Env 1.4.1.3 1.4.1.3.1 Apply for grant funding for relevant projects


1/07/2010 30/06/2014 100 All available grants have been applied for during this quarter.

Env 1.4.1.4 1.4.1.4.1 Assist with preparation of the NSROC’s Regional Sports Strategy

OSES Recreational Planning 1/07/2010 30/06/2011 This project is complete

100 Council continues to work with the NSROC recreational planners to develop regional strategies.

Env 1.4.1.4 1.4.1.4.2 Implement NSROC Regional Sports strategy recommendations

OSES Recreational Planning 1/07/2010 30/06/2014 100

Env 1.4.1.5 1.4.1.5.1 Upgrade change/toilet facilities to improve accessibility in accordance with Australian Standards


1/07/2010 30/06/2014 100 All improvements have been completed to meet Australian accessibility standards.

Env 1.4.1.5 1.4.1.5.2 Update Smoothey Park pedestrian path OSES Parks and Reserves

1/04/2012 30/06/2013

75 Funding to be carried over to 2013/14 and allocated to a pathway project at Sawmiller Reserve. Asbestos fragments found at Sawmiller Reserve on an exposed pathway. The asbestos management plan advises that the area be sealed to prevent further exposure. Area in question has had secure fencing installed and a new asphalt path will be constructed to cover the area. This will be completed in the next few months.



27

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress %

Comment 4th Quarter

Env 1.4.1.5 1.4.1.5.3 Implement shared pedestrian/cyclists pathway in St Leondards Park


1/07/2012 30/06/2013

25 This project has been placed on hold in the capital works program. After a councillor briefing and meeting on site a decision was made to cancel the project based on the debate around shared pathways. Funds to be carried over to 2013/14 financial year. Awaiting production of a new Bike Strategy.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Env PA12 Landscape planning and design


KPI1 Designs and specifications for landscape planning and design program

100% 100% 100% 100

KPI 2 Landscape planning and design improvement projects completed on time and to adopted standard (% of identified for quarter)

100% 100% 100%

Soc PA13 Parks general enforcement

CS Ranger Services

KPI1 Park patrols carried out bi-weekly

100% 100% 100% 100

Soc PA14 Sportsfield maintenance and management


KPI1 Events on North Sydney Oval

na 100% 100 events 100

Soc PA15 Recreational facilities maintenance and

OSES Parks and Reserves North Sydney Olympic Pool

KPI1 Recreational facilities meet condition standards

100% 100% 100% 100



28

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

management

KPI2 Pool attendance2 na 365,954

people 320 000 people

KPI 3 Gymnasium

memberships3

na 509 member-

ships

500 member-

ships

KPI4 Residents satisfied with North Sydney Olympic Pool

na 58% 65%

KPI5 Residents satisfied with open space maintenance

na 83% 80%

2 Target is cumulative for financial year not current period 3 Target is cumulative for financial year not current period



29

Objective: 1.4.2 To provide new open space and recreation facilities as opportunities arise. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 1.4.2.1 1.4.2.1.1 Investigate potential additional public open space opportunities through redundant crown land uses


1/07/2010 30/06/2014 100

Env 1.4.2.2 1.4.2.2.1 Contact public schools and owners of private facilities to lease these for public use

OSES Recreational Planning 1/07/2010 30/06/2014 100

Env 1.4.2.3 1.4.2.3.1 Implement Open Space Provision Strategy


1/07/2010 30/06/2014 100 No additional areas of open space acquired this quarter.

Env 1.4.2.3 1.4.2.3.2 Contact owners of land with potential to lease these for public use


1/07/2010 30/06/2014 100 No opportunities available this quarter.

Env 1.4.2.3 1.4.2.3.3 Assess offers by private property owners who approach Council regarding land offered as open space


1/07/2010 30/06/2014 100 No opportunities available this quarter.



30

Performance

Direction 2 Our Built Environment 99%

Goal: 2.1 Ensure the long term sustainability of infrastructure and assets. 97%

Objective: 2.1.1 To provide and maintain appropriate infrastructure, assets and facilities that meets current and future community needs. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.1.1.1 2.1.1.1.1 Conduct condition surveys for all classes of public infrastructure

EPS Engineering Infrastructure Property Services

1/07/2010 30/06/2014 100 Condition Surveys ongoing. Council Strategic Asset Management Plan updated to meet the requirements of last year's audit.

Soc 2.1.1.1 2.1.1.1.2 Implement Infrastructure Renewal Capital Works Program

EPS Engineering Infrastructure Property Assets

1/07/2010 30/06/2014 100 Capital works infrastructure renewal is ongoing. The four year budget plan and long term financial plan for Council's key infrastructure renewals programs in roads, footpaths, drainage, retaining walls, marine structures and streetscapes were finalised in the last quarter. Council's public domain infrastructure will be informed by the development of the new Public Domain style Manual for North Sydney local government area which will be recommending a new palette of public domain materials, finishes and furniture for North Sydney's public domain for the next 10-15 years.

Soc 2.1.1.1 2.1.1.1.3 Implement Infrastructure Asset Management Plan


1/07/2010 30/06/2014 100 Council's Asset Management Plan and associated data capture processes is under ongoing review. Final review and implementation will be complete 1st quarter 2013/14.

Soc 2.1.1.1 2.1.1.1.4 Implement Property Asset Management Plan

EPS Property Assets

1/07/2010 30/06/2014 100

Soc 2.1.1.1 2.1.1.1.5 Implement Seawall Rehabilitation Program



100



31

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.1.1.2 2.1.1.2.1 Progress the redevelopment of the Alexander Street Car Park, Crows Nest

EPS Project Management 1/07/2010 30/06/2012 90 DA lodged by Fabcot P/L ( wholly-owned development arm of Woolworths) being assessed by independent planner and Design Review Panel. The Joint Regional Planning Panel will make a final determination.

Soc 2.1.1.2 2.1.1.2.2 Seek funding and prepare development application for the redevelopment of the Parraween Street Car Park, Cremorne

EPS Project Management 1/07/2010 30/06/2012 100 Report to Council in July reporting that Amendment # 50 to NSLEP 2001 approved rezoning to 'Mixed Use' with ‘car parking' as an additional permissible use. Tenders will then be called for the DA to be prepared by a multi disciplinary consultant team in the 1st quarter of 2013/14.

Soc 2.1.1.2 2.1.1.2.3 Prepare project plan for the redevelopment of the Grosvenor Lane Car Park, Neutral Bay

EPS Project Management 1/07/2012 30/06/2014 100 Strategic Planning drafted a Masterplan Study and presented this to Neutral Bay Shopping Area Streetscape Committee. The draft Masterplan prepared by Planning and Development Services will provide the framework in which the Grosvenor Lane Car Park is to be redeveloped.

Soc 2.1.1.2 2.1.1.2.4 Determine future of ANZAC Club

EPS Property Assets 1/04/2011 30/06/2012 This project is complete

100

Soc 2.1.1.2 2.1.1.2.5 Prepare Masterplan and Planning Proposal for the ANZAC Club Redevelopment, Cammeray

PDS Strategic Planning 1/07/2012 30/06/2013 100

Soc 2.1.1.2 2.1.1.2.6 Prepare Planning Proposal for the Parraween Street Car Park Redevelopment, Cremorne

PDS Strategic Planning 1/07/2012 30/06/2013 100 Strategic Planning's role in this project is complete. The project has now been forwarded to Engineering and Property Services for development application preparation.

Soc 2.1.1.2 2.1.1.2.7 Prepare Planning Study for emerging education precinct bounded by Pacific Highway, Bay Road, Edward Street, Mount Street and Union Street, North Sydney

PDS Strategic Planning 1/07/2012 30/06/2013 100 Exhibition undertaken. Final report expected to Council 1st quarter 2013/2014.

Soc 2.1.1.3 2.1.1.3.1 Implement Asset Management Strategy EPS Engineering Infrastructure

1/07/2010 30/06/2014 100 Completed and adopted by Council as part of the Integrated Planning and



32

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Property Assets

Reporting Process in June 2013.

Gov 2.1.1.3 2.1.1.3.2 Continue to develop the Asset and Infrastructure Management (AIM) System

FIM Financial Services 1/07/2010 30/06/2014 100

Gov 2.1.1.3 2.1.1.3.3 Continue to implement mobile solutions for the Asset Information Management (AIM) System

FIM Information Technology


100

Gov 2.1.1.3 2.1.1.3.4 Refurbish Council Chambers

EPS Property Assets 1/07/2010 1/07/2013

30/06/2012 30/06/2014

This project is complete

100

Soc 2.1.1.4 2.1.1.4.1 Lobby the State Government for improved infrastructure


1/07/2010 30/06/2014 100 Council continues to lobby and pursue all relevant State Government agencies including Transport NSW, Roads and Maritime Services, State Transport Authority, Office of Sport Recreation and Communities, Sydney Harbour Foreshore Authority, Railcorp, Ausgrid, SydneyWater and Housing NSW to improve local infrastructure for the North Sydney community and its visitors. At a Federal Government level Council continues to lobby the Department of Infrastructure and Transport and the Sustainability, Environment, Water, Population and Communities Department to improve local community infrastructure. The Olympic Drive upgrade at Luna Park which included new paving, lighting, drainage and sand stone steps have been installed as part of the works to upgrade this important gateway into North Sydney which had been dilapidated for many years.

Soc 2.1.1.5 2.1.1.5.1 Lobby for adequate funding for asset maintenance and improvement


1/07/2010 30/06/2014 100 Council continues to lobby and pursue all relevant State Government agencies such as Transport NSW, Roads and Maritime Services, State Transport Authority, Sydney Harbour Foreshore Authority, Railcorp, Ausgrid, AGL, Telstra and SydneyWater to increase funding and maintenance regimes of all local community assets in the North Sydney. Council receives annual grant



33

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

funding from the RMS for its Road Safety Program and Regional Road Program. Council also receives funding from the RMS for the Street lighting Program in North Sydney. Funding is also received from utility agencies such as AGL, Ausgrid, SydneyWater and Telstra for restoration work required when the agencies undertake repair and maintenance works in North Sydney's Public Domain.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA16 Asset Management


KPI1 Statutory asset reports prepared and submitted within statutory timeframes

100% 100% 100% 100

KPI2 Asset information ready for mapping to GIS in the year it is collected

100% 100% 100%

KPI3 Review of Asset Management Plans as necessary completed

100% 100% 100%

KPI4 Designs and specifications for drainage program completed (% of identified for quarter)

90% 90% 90%

KPI5 Drainage construction program completed on time, within budget and to adopted standard

90% 90% 90%



34

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

(% of identified for quarter)

KPI6 Drainage maintenance program completed on time, within budget and to adopted standard (% of identified for quarter)

90% 90% 90%

KPI7 Drainage maintenance requests responded to within 3 working days

90% 90% 90%

KPI8 Designs and specifications for footpath and cycleway program completed (% of identified for quarter)

90% 90% 90%

KPI9 Pedestrian and cycling construction program completed on time, within budget and to adopted standard (% of identified for quarter)

90% 90% 90%

KPI10 Pedestrian and cycling maintenance program completed on time, within budget and to adopted standard (% of identified for quarter)

90% 90% 90%

KPI11 General investigations investigated within

100% 100% 100%



35

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

5 working days

KPI12 Street sign replacement completed in accordance with schedule

70% 70% 70%

KPI13 Street signs repaired within 10 working days of notification

100% 100% 100%

KPI14 Restoration requests inspected within 7 days

90% 90% 90%

KPI15 Recoverable works completed in accordance with schedule

90% 90% 90%

KPI16 Designs and specifications for roads program completed (% of identified for quarter)

100% 100% 100%

KPI17 Roads program completed on time, within budget and to adopted standard (% of identified for quarter)

100% 100% 100%

KPI18 Requests for road maintenance responded to within 3 working days

90% 90% 90%

KPI19 Bus shelters cleaned in accordance with schedule

100% 100% 100%

KPI20 Street furniture in designated

100% 100% 100%



36

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

commercial centres cleaned in accordance with schedule

KPI21 Residents satisfied with Council's overall maintenance of roads and footpaths

na 62% 60%

KPI22 Residents satisfied with the cleanliness of local roads and footpaths

na 79% 80%

Soc PA17 Community facilities management

EPS Property Assets

KPI1 Community facilities construction projects completed on time, within budget and to adopted standard (% of identified for quarter)

100% 100% 100% 100

KPI2 Planned community facilities refurbishments completed in accordance with schedule

100% 100% 100%

KPI3 Facilities comply with condition standards

100% 100% 100%

KPI4 Community facilities cleaned in accordance with adopted cleaning standards

100% 100% 100%

Soc PA18 Council premises management

EPS Property Assets

KPI1 Council building construction projects completed on time, within

98% 100% 100% 100



37

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

budget and to adopted standard (% of identified for quarter)

KPI2 Planned building refurbishments completed in accordance with schedule

100% 100% 100%

KPI3 Buildings comply with condition standards

100% 100% 100%

KPI4 Council buildings cleaned in accordance with adopted cleaning standards

100% 100% 100%

KPI5 Service providers compliance with contract

100% 100% 100%

KPI6 Indoor Sports Centre availability

100% 100% 100%

KPI7 Indoor Sports Centre utilisation

100% 100% 100%

Soc PA19 Design project management


KPI1 Inhouse designs prepared within agreed timeframes

100% 100% 100% 100

Soc PA20 Infrastructure levy program administration


KPI1 Compliance with grant program conditions

100% 100% 100% 100

Gov PA21 Plant and fleet management

EPS Works Engineering

KPI1 Vehicles, plant and equipment serviced in accordance with schedule

100% 100% 100% 100

KPI2 Plant and equipment operation

99% 100% 98%



38

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI3 Plant utilisation

100% 100% 100%

KPI4 Orders for identified plant replacements placed

100% 100% 100%

Soc PA22 Street cleaning


KPI1 Residential areas swept monthly

100% 100% 100% 100

KPI2 Commercial areas swept daily

100% 100% 100%



39

Objective: 2.1.2 To reduce the risk and impacts of local flooding. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.1.2.1 2.1.2.1.1 Implement Stormwater Capital Works Program


1/07/2010 30/06/2014 100 All planned projects completed. Budget for 2012/13 was fully expended.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA23 Stormwater investigations


KPI1 Flooding complaints responded to within 2 working days

100% 100% 100% 100



40

Goal: 2.2 Improve mix of land use and quality development. 98%

Objective: 2.2.1 To encourage land use that meets ecologically sustainable design (ESD) principles. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.2.1.1 2.2.1.1.1 Develop Residential Development Strategy


100

Soc 2.2.1.1 2.2.1.1.2 Develop Local Development Strategy


100

Soc 2.2.1.1 2.2.1.1.3 Conduct Ecologically Sustainable Development (ESD) Best Practice Project

PDS Strategic Planning 1/07/2011 30/06/2014 100 Exhibition undertaken. Final report to Council expected 1st quarter 2013/2014.

Soc 2.2.1.1 2.2.1.1.6 Relocate Ernest Place sub station EPS Project Management 1/07/2012 30/06/2013 90 Project went to tender and tenders received were substantially over the budget estimate. It is recommended project not proceed.

Soc 2.2.1.2 2.2.1.2.1 Develop new North Sydney Local Environmental Plan (LEP)


100

Soc 2.2.1.2 2.2.1.2.2 Develop new DCP in conjunction with new LEP

PDS Strategic Planning 1/07/2012 30/06/2013 100 Awaiting gazettal of DLEP. Delays due to State Government. Final report scheduled for 1st Quarter 2013/14.

Soc 2.2.1.3 2.2.1.3.1 Review Section 94 Contributions Plan

PDS Strategic Planning 1/01/2011 30/06/2014 100 Exhibition undertaken and new Section 94 Plan in force



41

Objective: 2.2.2 To effectively respond to state and regional planning initiatives. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.2.2.1 2.2.2.1.1 Develop LEP to ensure implementation of community priorities as reflected in the Community Strategic Plan


100

Soc 2.2.2.2 2.2.2.2.1 Develop LEP to ensure the implementation of the Draft Inner North Sub Regional Strategy


100

Soc 2.2.2.3 2.2.2.3.1 Review planning instruments to reflect climate change policy decisions


100

Soc 2.2.2.4 2.2.2.4.1 Respond to reforms in planning process and advocate on behalf of Council

PDS Strategic Planning 1/07/2010 30/06/2014 90 White Paper released by the State Government. Council drafted a response June 2013. Numerous briefings and meetings held with Precinct groups.

Soc 2.2.2.5 2.2.2.5.1 Participate in the NSROC Sub Regional Planning Strategy

GM General Manager’s Office

1/07/2010 30/06/2014 100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA24 Section 149 certificates (zoning information)

PDS Administration Services

KPI1 Section 149 certificates (zoning information) issued within 5 working days

100% 100% 100% 100

Soc PA25 Strategic Planning

PDS Strategic Planning

KPI1 Major strategic planning projects completed (% of identified for quarter)

100% 100% 100% 100



42

Objective: 2.2.3 To promote and achieve design excellence. Projects

QBL Link

Strategy Code

Project


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.2.3.2 2.2.3.2.1 Review LEP and DCP to ensure new residential development includes good design and adaptable housing for seniors and people with disability


100

Env 2.2.3.3 2.2.3.3.1 Promote retrofitting of local businesses for better environmental performance


1/07/2010 30/06/2014 100 Programs such as the Environmental Upgrade Agreements, Better Business Partnerships and Cityswitch look to improve businesses sustainability performance.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA26 Design Excellence Panel (DEP)


KPI1 DAs reviewed by Panel

5 development applications


No target set na na

Soc PA27 Urban Design Advisory Panel (UDAP)


KPI1 DAs reviewed by Panel



4

No target set na na

4 The Urban Design Panel has been amalgamated with the Design Excellence Panel as of the 4th quarter



43

Objective: 2.2.4 To encourage vibrant, well maintained and connected streetscapes, neighbourhoods, villages, public domains and commercial centres that build a sense of community. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.2.4.1 2.2.4.1.1 Implement the Streetscape Capital Works Program in Crows Nest

EPS Project Management 1/07/2010 30/06/2014 100 Ernest Place Stage 2 successfully completed and pre-planning for Stage 3 upgrade has commenced.

Soc 2.2.4.1 2.2.4.1.2 Implement the Streetscape Capital Works Program in Neutral Bay

EPS Project Management 1/07/2010 30/06/2014 100 Consultants engaged to prepare DA for lighting feature at intersection Young and Grosvenor Streets Neutral Bay. Decorative metal fencing and planting works carried out to kerb-side 'raingardens'. Mural being planned for May Gibbs Place.

Soc 2.2.4.1 2.2.4.1.3 Implement Cammeray, Cremorne, Kirribilli and Waverton Masterplans

EPS Project Management 1/07/2011 30/06/2014 100 New Public Domain Style Manual is being developed which will inform public domain upgrades in North Sydney villages.

Soc 2.2.4.1 2.2.4.1.4 Implement public domain program for commercial centres

EPS Project Management 1/07/2010 30/06/2014 100 The new North Sydney Public Domain Style manual for streetscape finishes, materials and furniture is well-advanced by the urban design consultants. Final document should be ready by the end of the 2nd quarter 2013/14.

Soc 2.2.4.1 2.2.4.1.5 Prepare Neutral Bay Town Centre Planning Study

PDS Strategic Planning 1/07/2012 30/06/2013 80 It is recommended project be deferred to 2013/14 for completion in 2015.

Soc 2.2.4.2 2.2.4.2.1 Support Mainstreet Coordinators in Crows Nest and Neutral Bay

EPS Project Management 1/07/2010 30/06/2014 100 Ongoing satisfactory performance by both Mainstreet Coordinators.

Soc 2.2.4.3 2.2.4.3.1 Under awning lighting program (Cammeray, Cremorne, Crows Nest, and Neutral Bay)

EPS Project Management 1/07/2010 30/06/2014 100 Neutral Bay Stage 5 complete and Stage 6 due 1st quarter 2013/14. Cremorne Stage 4 being designed and Cammeray Stage 2 due 2013/14.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light



44

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA28 Commercial centres cleaning


KPI1 Commercial areas cleaned in accordance with schedule

100% 100% 100% 100

Soc PA29 Graffiti removal/ management


KPI1 Graffiti removed within 3 working days of notification

100% 100% 95% 100

Soc PA30 Streetscape improvements

EPS Project Management

KPI1 Designs and specifications for streetscape program completed (% of identified for quarter)

100% 100% 100% 100

KPI2 Streetscape improvements capital works program completed on time, within budget and to adopted standard (% of identified for quarter)

100% 100% 100%

KPI3 Streetscape Committee meeting agendas issued 7 working days prior to meeting

100% 100% 100%

KPI4 Place management inspections undertaken in accordance with agreed schedule

100% 100% 100%

Soc PA31 Verge mowing OSES Parks and Reserves

KPI1 Verges mowed in accordance with schedule

100% 100% 100% 100



45

Objective: 2.2.5 To identify, preserve and promote North Sydney’s heritage. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.2.5.1 2.2.5.1.1 Lobby for the undergrounding of powerlines


1/07/2010 30/06/2014 100 Appropriate power cabling alternatives are investigated as raised by the community.

Soc 2.2.5.2 2.2.5.2.1 Finalise review of residential heritage inventory


100

Soc 2.2.5.3 2.2.5.3.1 Review DCP to consider greater adaptation of heritage and other existing buildings


100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA32 Heritage preservation


KPI1 Items on the heritage schedule

1 200 items 1 200 items 1 200 items 100

KPI2 Development applications where appropriate considered for heritage value/impact


No target set



46

Goal: 2.3 Provide effective compliance management. 99%

Objective: 2.3.1 To administer and enforce the statutory regulations for building and development works. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.3.1.1 2.3.1.1.1 Implement recommendations from development assessment processes review

PDS Development Services

1/07/2010 30/06/2014 90 Review of Conditions of Consent due August 2013. Council implementing an Independent Hearing and Assessment Panel for Applications for commencement in October 2013.

Soc 2.3.1.1 2.3.1.1.2 Develop and implement an electronic approvals implementation plan



100

Soc 2.3.1.1 2.3.1.1.3 Investigate and implement opportunities for better informing the community about development


1/07/2010 30/06/2014 100

Soc 2.3.1.1 2.3.1.1.4 Prepare and implement an operational environmental protection strategy

PDS Environmental Building and Compliance


100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA33 Building works enforcement

CS PDS

Ranger Services Environmental and Building Compliance

KPI1 Building works compliance requests responded to within defined service level

100% 100% 100% 100

Soc PA34 Development assessment


KPI1 DAs received 325 development applications


No target set

na na

KPI2 DAs determined 353 development applications


No target set



47

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI3 Mean gross time for DAs determined

62 days 61 days No target set

KPI4 Median gross time for DAs determined

44 days 55 days No target set



48

Objective: 2.3.2 To administer and enforce the statutory regulations of health and safety of licensed activities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.3.2.1 2.3.2.1.1 Review the management of waste containers, skips and skip bins placed on public roads

CS Ranger Services 1/07/2010 30/06/2014 100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA35 Cooling tower inspections


KPI1 Regulated premises inspected in accordance with schedule

100% 100% 100% 100

Soc PA36 Food premises inspections


KPI1 Food premises inspected annually

100% 100% 100% 100

Soc PA37 Outdoor dining inspections

CS Ranger Services

KPI1 Outdoor dining areas inspected in accordance with schedule

100% 100% 100% 100

Soc PA38 Skin penetration premises inspections


KPI1 Skin penetration premises inspection requests responded to within 21 working days

100% 100% 100% 100

Soc PA39 Swimming pool inspections


KPI1 Swimming pool inspection requests responded to within 21 working days

100% 100% 100% 100



49

Objective: 2.3.3 To administer and enforce the statutory regulations of the keeping of companion animals. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.3.3.1 2.3.3.1.1 Review and implement Companion Animal Management Plan

CS Ranger Services 1/07/2010 30/06/2014 100

Soc 2.3.3.1 2.3.3.1.2 Review companion animal owners education program

CS Ranger Services 1/01/2011 30/06/2011 This project is complete

100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA40 Animal control CS Ranger Services

KPI1 Barking dog complaints responded to within one working day

100% 100% 100% 100

KPI2 Dog attacks responded to within 30 minutes of notification

100% 100% 100%

KPI3 Premises with dangerous or restricted breed dogs inspected in accordance with schedule

100% 100% 100%

Soc PA41 Dumped articles

CS Ranger Services

KPI1 General requests responded to in priority order

100% 100% 100% 100



50

Goal: 2.4 Encourage sustainable transport. 100%

Objective: 2.4.1 To increase the use of public transport and alternative travel means and a reduction in the use and reliance upon private motor vehicles. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 2.4.1.1 2.4.1.1.1 Develop and implement education programs to promote opportunities and advantages of reduced private motor vehicle usage

EPS Traffic Services 1/07/2011 30/06/2014 100 Sustainable Transport educational campaigns have been investigated, planned and implemented. This year we have completed Transport Access Guides for both the North Sydney Demonstration School and the Neutral Bay Public School. In addition, significant planning and implementation has occurred towards Ride to Work Day, Walk to School day, Share the Path campaign, and bicycle maintenance and education courses.

Env 2.4.1.1 2.4.1.1.2 Manage existing and implement new on-street spaces to support car share schemes

EPS Traffic Services 1/07/2010 30/06/2014 100 The North Sydney Traffic Committee members (Council/Member for North Shore) have raised issues with the future roll out of further on-street parking spaces to support Car Share. The future operation of Car Share in the North Sydney LGA has therefore been referred to the North Sydney Integrated Parking Strategy which is due for completion at the end of 2013.

Soc 2.4.1.2 2.4.1.2.1 Lobby Federal and State government for increased incentives for public transport including tax changes

EPS Traffic Services 1/07/2010 30/06/2014 100 Formal comments were made by Council's Manager Traffic Planning on the NSW Long Term Transport Plan and the Northern Beaches Bus Rapid Transit Study prepared by Transport NSW. Council continues to develop its long term sustainable transport plan for North Sydney and the Sustainable Transport Project Officer directly works on initiatives that promote the use of public transport in North Sydney.

Env 2.4.1.2 2.4.1.2.2 Lobby Federal and State government for changes to fringe benefits tax

EPS Traffic Services 1/07/2010 30/06/2014 This project is complete

100



51

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.4.1.3 2.4.1.3.1 Implement Bike Strategy EPS Traffic Services 1/07/2010 30/06/2014 100 Integrated Cycling Strategy draft is almost complete. Five detailed concept plans will be developed as part of the Strategy as well as a complete review of the 2009 Strategy. A suite of cycleway typologies for North Sydney will be developed as part of the Strategy Review. Once the draft is complete, it will be reported to Council for endorsement and placed on public exhibition and community consultation undertaken.

Soc 2.4.1.3 2.4.1.3.2 Implement Pedestrian Strategy EPS Traffic Services 1/07/2010 30/06/2014 This project is complete

100

Soc 2.4.1.3 2.4.1.3.3 Work with RTA to seek funding for Harbour Link Project

EPS Traffic Services 1/10/2012 30/06/2014 100 The Director of Engineering and Property has recently met with the RMS regarding cycling improvements in and around the harbour bridge. The RMS are investigating the installation of a pedestrian lift on the Northern side of the Bridge as well as designing a ramp on the western side of the bridge so that cyclists from North Sydney can access straight onto the Bridge without having to use the current stairs (This proposal is in concept design development). This matter has also been included as a major regional route in the North Sydney Integrated Cycling Strategy which is currently being completed. Council continues to have representation in the Harbour Bridge stakeholder roundtable discussions quarterly.

Soc 2.4.1.4 2.4.1.4.1 Lobby Federal and State governments for improved after hours and transport services to assist workers and night time recreation

EPS Traffic Services 1/07/2010 1/07/2012

30/06/201130/06/3013 100 Submission made to the NSW Long Term

Transport Masterplan for improved transport services including a request for later operating times for ferries and trains that bring commuters to and from North Sydney. The final masterplan has been released and includes a component which details improvements to public transport and community transport operating times.



52

Objective: 2.4.2 To promote sustainable travel for workplaces and venues in North Sydney. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Env 2.4.2.1 2.4.2.1.1 Investigate and provide ‘end of trip’ facilities for pedestrians and cyclists

EPS Traffic Services 1/07/2010 30/06/2014 100 Council has developed as part of its development application conditions of consent for new developments a condition which ensures best practice end of trip facilities are provided for pedestrians and cyclists. Further improvements to end of trip facilities for pedestrians and cyclists will be included in the Draft DCP 2012, which will be adopted by Council shortly. Further, the ESD best practice - Transport Section, which has been endorsed by Council, includes sections on how to improve end of trip facilities for pedestrians and cyclists.

Env 2.4.2.2 2.4.2.2.1 Provide electronic recharge facilities

EPS Works Engineering 1/07/2012 30/06/2013 0 No action undertaken this quarter. It is recommended project be deferred to 2013/14.

Env 2.4.2.3 2.4.2.2.3 Develop Green Travel Plans for Council buildings and community facilities

EPS Traffic Services 1/07/2011 30/06/2014 100 Sustainable Transport Unit has been planning Green Travel Plans for Council buildings and community facilities. These works includes the expansion of the current Council bike fleet, improvements to the bike cage and planning for the roll out of end of trip facilities (such as a bicycle parking cage) in the Ridge Street Car Park. Implementation of these planned works will occur shortly as part of the Sustainable Transport Action Plan.



53

Objective: 2.4.3 To provide a network of accessible, safe and linked pedestrian and cycle paths throughout North Sydney. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.4.3.1 2.4.3.1.1 Construct new walking/cycling tracks

EPS Traffic Services 1/07/2010 30/06/2014 100 Components of Bike Route 8 and Bike Route 3 (Atchison Street) were installed and new pocket bike route map was released. Further cycling routes will be installed once the Council has endorsed the North Sydney Integrated Cycling Strategy. Council continually updates its walking maps and has an ongoing process of reviewing signage and developing new walking routes to and from major destinations within the LGA.

Soc 2.4.3.2 2.4.3.2.1 Lobby federal and state government for increased funding for walking/cycling paths

EPS Traffic Services 1/07/2010 30/06/2014 100 Funding submissions made to the RMS for West Street Detailed Construction Designs. Once Council has endorsed the Cycling Strategy, Council to engage suitable designers for the West Street Cycleway. Once Cycling Strategy is complete, further funding applications will be made to the State and Federal Government for walking/cycling projects.

Soc 2.4.3.3 2.4.3.3.1 Install new sustainable transport directional signage

EPS Traffic Services 1/04/2012 1/04/2013

30/06/201230/06/2014

na 0 A Wayfinding Signage Plan has been incorporated into the Integrated Cycling Strategy as part of the infrastructure plan. Once the Cycling Strategy has been finalised and endorsed by the community and Council, the Wayfinding Signage Plan can been implemented.

Soc 2.4.3.3 2.4.3.3.2 Prepare and implement Cycling Facilities Strategy

EPS Traffic Services 1/07/2012 30/06/2014 100 Integrated Cycling Strategy draft report is almost complete. It will incorporate an infrastructure plan, a wayfinding signage plan and a cycling education plan. It will include five full detailed concept designs for the top priority cycle routes in the LGA.



54

Goal: 2.5 Improve traffic management. 99%

Objective: 2.5.1 To manage traffic to reduce congestion on local roads. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.5.1.1 2.5.1.1.1 Implement the Traffic Facilities Strategy EPS Traffic Services 1/07/2010 30/06/2014 100 Council's consultation with Precinct Committees and relevant community stakeholders to implement the Traffic Facilities Strategy is ongoing. Traffic Strategy Meetings have been scheduled for 9 July 2013 and 23 July 2013. The results of the consultation process will be reported to Council in August/September 2013.

Soc 2.5.1.1 2.5.1.1.2 Participate NSROC Transport Forums

EPS Traffic Services 1/07/2010 30/06/2014 100 Council's Traffic Engineers and Traffic Manager attend all NSROC Transport forums. Council staff have assisted NSROC in their submission to the NSW Long Term Transport Masterplan.

Soc 2.5.1.1 2.5.1.1.3 Implement projects arising from the recommendations of the North Sydney Traffic Committee

EPS Traffic Services 1/07/2010 30/06/2014 100 North Sydney Council's Traffic Committee is managed as legislatively required under the Section 50 of the Transport Administration Act. All items approved by Council's Traffic Committee go into a program of works for implementation. An annual budget is allocated to implement the works. The RMS also fund a bulk of the approved traffic control devices through their annual Traffic Facilities Block Grant.

Soc 2.5.1.2 2.5.1.2.1 Lobby the State Government for improved public transport on Military Road/Spit Road transport corridor to the Warringah Peninsula and Northern Beaches

EPS Traffic Services 1/07/2010 30/06/2014 100 Council made a detailed submission on the NSW Long Term Transport Masterplan prepared by Transport NSW which specifically requested improved public transport on Military Road/Spit Road transport corridor via the Warringah Peninsula and Northern Beaches is investigated as a priority project. In addition, a submission was also made to Transport for NSW on the Northern Beaches Bus Rapid Transit (BRT) Pre-Feasibility Study. The



55

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

submission outlined Council's strong opposition to major parking loss along Military Road (or any other road in the LGA) and Council's belief that the BRT feasibility study is fundamentally flawed as it does not take into consideration other mass transportation systems (such as light rail, metro and heavy rail - trains).

Soc 2.5.1.2 2.5.1.2.2 Lobby for improved public transport networks

EPS Traffic Services 1/07/2010 30/06/2014 100 Council made a detailed submission on the NSW Long Term Transport Masterplan prepared by Transport NSW for improved public transport networks including longer operating hours for ferry, bus and train transport for commuters coming to and from North Sydney.

Soc 2.5.1.3 2.5.1.3.1 Apply for grant funding and lobby Federal/State Government for additional funding for traffic facilities

EPS Traffic Services 1/07/2010 30/06/2014 100 Council's Traffic Engineers are investigating and planning for the 2013/2014 RMS Blackspot Funding Program. Funding submissions will be made to the RMS for blackspot funding and cycling facilities and the deadline for submissions is 17 August 2013. The outcomes of the submissions will be known at in early 2014.



56

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA42 Traffic management

EPS Traffic Services

KPI1 Concept designs prepared (% of identified for quarter)

100% 100% 100% 100

KPI2 Traffic and parking management activities completed on time, within budget and to adopted standard (% of identified for quarter)

100% 100% 100%

KPI3 Traffic requests responded to within 10 working days

98% 99% 98%

KPI4 Applications for all suitable projects submitted on time

100% 100% 100%

KPI5 Traffic committee meeting agenda and minutes prepared and distributed in accordance with agreed schedule

100% 100% 100%

KPI6 Residents satisfied with Council's overall management of traffic

na 60% 65%

KPI7 Businesses satisfied with Council's overall management of traffic

na 59% 65%

KPI8 Maximum average parking occupancy rate in residential

90% 90% 80-90%



57

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

streets



58

Objective: 2.5.2 To manage on street and off street car parking. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 2.5.2.1 2.5.2.1.1 Review Council’s Parking Strategy and parking restrictions

EPS Traffic Services 1/07/2010 30/06/2014 100 Council's Integrated Parking Strategy will be developed by November 2013 and will include a detailed analysis and recommendations on how to better manage Council's current Parking Restrictions, Resident Parking Scheme, Parking Meters, new LPR technology and the management of Council's car parks.

Soc 2.5.2.2 2.5.2.2.1 Review parking patrol operational strategies


100

Soc 2.5.2.2 2.5.2.2.2 Review technology improvements in parking management

EPS Traffic Services 1/07/2010 30/06/2012 100 Council’s new on-street parking management system is currently being rolled out. Its includes the trialling of new Licence Plate Recognition (LPR) technology, new sensor technology for all Council's Parking Meter spaces of which there are 2,665 metered bays and a complete upgrade of all Council's current parking meters (450 meters) to make them compliant with new credit card security standards (PCI Compliant). The LPR technology is now implemented with the trial of the parking meter sensors due to start in August 2013 and run for 3 months.

Soc 2.5.2.2 2.5.2.2.3 Replace parking meter system

EPS Works Engineering 1/07/2010 30/06/2014 90 Meter upgrade stage 1 is complete. PEMS upgrade is on target with the next deliverable in September 2013. The sensor trial will take place in the Council Chambers car park in August, 2013. There has been a slight delay in the installation of the new locks for the meters. These will be installed in July 2013.

Soc 2.5.2.2 2.5.2.2.4 Manage Council’s off street car parks

EPS Works Engineering 1/07/2010 30/06/2014 90 The car park income reached 98% of the target of $2,985,902. Minimum faults were reported with the



59

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

equipment, allowing a high level of service to be provided to the customers. The Alexander Street car park edge barriers will be compliant with the redevelopment.

Soc 2.5.2.2 2.5.2.2.5 Install variable message signs in car parks

EPS Works Engineering 1/04/2013 30/06/2013 90 The scope of these works has been reduced. Work is expected to be completed by August 2013.

Soc 2.5.2.2 2.5.2.3.1 Develop parking offence profiles of commercial centres


100

Soc 2.5.2.4 2.5.2.4.1 Review and advise on off street parking in DCP

EPS Traffic Services 1/07/2010 30/06/2012 100 All traffic related aspects of Development Applications referred to the Traffic Planning Department are assessed on parking rates specified in NSC Development Control Plan.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA43 Parking enforcement

CS Ranger Services

KPI1 Residents satisfied with Council's overall policing of parking

na 53% 50% 100

KPI2 Businesses satisfied with Council's overall policing of parking

na 58% 50%

KPI3 Designated patrols carried out 3 times per week)

100% 100% 100%

KPI4 Compliance achieved at parking meters

75% 88% 75%

KPI5 School zone patrols carried out 3 time per week

100% 100% 100%



60

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

per school

KPI6 CBD and commercial areas patrolled daily

100% 100%

KPI7 Requests responded to within 5 working days

100% 100% 100

Soc PA44 Parking meter and stations management


KPI1 Up time for meters

99% 96% 100 KPI2

Up time for parking stations

99% 96%



61

Performance

Direction 3 Our Economic Vitality 81%

Goal: 3.1 Ensure a vibrant, strong and sustainable local economy.

100%

Objective: 3.1.1 To increase the capability of businesses in North Sydney. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.1.1.1 3.1.1.1.2 Undertake North Sydney CBD Tenant Demand Study


100

Eco 3.1.1.1 3.1.1.1.4 Review the commercial development capacity of the North Sydney CBD as required by the Local Environmental Plan


Eco 3.1.1.1 3.1.1.1.5 Support and sponsor local business awards

CS Communications 1/07/2012 30/06/2014 100 Opportunities pursued as they arise. Better Business Partnership sustainable business awards will take place in 2013/14 financial year.

Eco 3.1.1.1 3.1.1.1.6 Prepare Business e-news

CS Corporate Planning and Governance

1/07/2011 30/06/2014 100 e-news sent in April, May and June in accordance with schedule.

Eco 3.1.1.3 3.1.1.3.1 Support the Harbourside Chamber of Commerce


1/07/2010 30/06/2014 100 In-kind support given to Harbourside Chamber Group meetings.

Eco 3.1.1.3 3.1.1.3.2 Work in partnership with local Chambers of Commerce


1/07/2010 30/06/2014 100 Business Network events were held on 12 April with 76 of 88 registered participants attending; and on 26 June with 35 of 48 registered participants attending.

Eco 3.1.1.3 3.1.1.3.3 Host Business After Hours Function CS Corporate Planning and Governance


100

Eco 3.1.1.4 3.1.1.4.1 Investigate streamlining of Streetscape Committees and Precinct Committee boundaries

EPS CS

Project Management Corporate Planning and Governance

1/07/2012 30/06/2013 25 Delayed due to consultation regarding the Precinct System Discussion Paper which proposes changes to existing Precinct area boundaries to align with suburb boundaries. Project has been included in Operational Plan 2013/14 (activity 2.3.5.1.2).



62

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.1.1.4 3.1.1.4.2 Ensure that decision making in reference to the CBD respects the needs of surrounding residents and the natural environment


100



63

Objective: 3.1.2 To create expanded opportunities for business through a range of planning projects. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.1.2.1 3.1.2.1.1 Monitor existing planning controls to ensure quality outcomes are achieved for the long term benefit of the CBD and commercial centres

PDS Strategic Planning 1/07/2010 30/06/2014 100 To be covered by the NSC Review Project. Reported to the Legal and Planning Committee March 2013.

Eco 3.1.2.2 3.1.2.2.1 Review and implement improvements to business development approval processes


1/07/2010 30/06/2014 100 Small Business Unit operating. Free appointments available at Council Chambers with a Planning Advisor.



64

Objective: 3.1.3 To ensure the retail and hospitality sector is thriving, diverse and unique. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.1.3.2 3.1.3.2.1 Review DCP to consider diverse mix of businesses


100

Eco 3.1.3.3 3.1.3.3.1 Review DCP regarding trading hours in the CBD

PDS Strategic Planning 1/01/2013 30/06/2013 20 Previously dependent on DLEP and DDCP adoptions. Reported to Legal and Planning Committee March 2013. It is recommended project be deferred to 2013/14.

Eco 3.1.3.4 3.1.3.4.1 Implement North Sydney Public Domain Strategy


1/07/2010 30/06/2014 100 In May 2013 Council's Property Management Agents (Colliers International) made an offer on a property as part of a long term strategy to acquire a cluster of properties in St Leonards that will eventually lead to the creation of more public open space in the area. While the property was not at the centre of the targeted cluster it was still well within the strategic area identified. To date the offer has been rejected by the property owner. Enquiries are ongoing on other properties in the area and a Strategic Acquisition Plan has been prepared to guide the acquisition process.

Eco 3.1.3.4 3.1.3.4.2 Undertake strategic land purchase or require dedication of land to implement public domain strategy

EPS Property Assets 1/07/2010 30/06/2014 100 In May 2013 Council's Property Management Agents (Colliers International) made an offer on a property as part of a long term strategy to acquire a cluster of properties in St Leonards that will eventually lead to the creation of more public open space in the area. While the property was not at the centre of the targeted cluster it was still well within the strategic area identified. To date the offer has been rejected by the property owner. Enquiries are ongoing on other properties in the area and a Strategic Acquisition Plan has been prepared to guide the acquisition process.



65

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.1.3.5 3.1.3.5.1 Host events in Mount Street Plaza

OSES Mollie Dive Function Centre/Event Management

1/07/2013 30/06/2014 na 0 This project is not yet scheduled to commence

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA45 Community impact statements

CLS Community Development

KPI1 Referrals completed and supplied to applicants within 30 days

100% 100% 100% 100

Soc PA46 Outdoor dining applications

EPS Property Assets

KPI1 Applications processed within 5 working days

100% 100% 100% 100



66

Goal: 3.2 Ensure North Sydney CBD is one of Australia’s largest commercial centres. 74%

Objective: 3.2.1 To acknowledge the CBD’s role as a major employment centre within metropolitan Sydney.

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.2.1.1 3.2.1.1.1 Review opportunities for commercial centre growth


Eco 3.2.1.1 3.2.1.1.2 Undertake St Leonards/Crows Nest Planning Strategy

PDS Strategic Planning 1/04/2013 30/06/2014 100 Precinct 1 Study complete. Precinct 2 Study underway.

Eco 3.2.1.3 3.2.1.3.1 Promote development in the North Sydney CBD to take advantage of the opportunities offered by the LEP


Eco 3.2.1.3 3.2.1.3.2 Review and upgrade “Where Business Happens” website




67

Objective: 3.2.2 To deliver economic benefits to North Sydney by hosting events. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 3.2.2.1 3.2.2.1.1 Consider a role in Council for a dedicated Tourism Development Officer


1/07/2012 30/06/2013 100

Eco 3.2.2.1 3.2.2.1.2 Develop and implement Tourism Strategy


1/07/2012 30/06/2014 100

Eco 3.2.2.1 3.2.2.1.3 Work with Tourism NSW to improve the availability of information about tourism within the LGA



100

Eco 3.2.2.2 3.2.2.2.1 Plan for increased visitor numbers to North Sydney during key events including New Years Eve


1/07/2010 30/06/2014 100 Significant numbers of people attended all public events within North Sydney.

Eco 3.2.2.3 3.2.2.3.1 Promote North Sydney as a world-class conferences and events destination


1/07/2010 30/06/2014 100

Eco 3.2.2.3 3.2.2.3.2 Identify and attract major regional and sporting events to North Sydney


1/07/2010 30/06/2014 100 No state or national titles held this quarter.

Eco 3.2.2.3 3.2.2.3.3 Work with local, state and national sporting groups to attract state and national titles

OSES Mollie Dive Function Centre/Event Management Recreation Planning


100

Eco 3.2.2.4 3.2.2.4.1 Develop and implement a North Sydney Events Strategy


1/04/2013 30/06/2014 100 Events held this quarter were successful and well managed.



68

Performance

Direction 4 Our Social Vitality 99%

Goal: 4.1 Promote diverse, dynamic and connected local communities.

99%

Objective: 4.1.1 To increase the community feeling of connectedness. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.1.1.1 4.1.1.1.1 Work in partnership with local schools to deliver community projects and cultural activities


1/07/2010 30/06/2014 100

Soc 4.1.1.1 4.1.1.1.2 Prepare report on 'community connectedness' and opportunities for North Sydney


1/07/2012 31/12/2012 100 The report has been drafted and is scheduled to be presented to the Community Services Reference Group meeting on 29 July 2013.

Soc 4.1.1.2 4.1.1.2.1 Celebrate “Good Neighbour Day” through the Community Precinct System


1/01/2011 30/06/2014 0 Not held in 2012/13 as day (31 March) coincided with public holiday Easter Sunday. Next year's Neighbour Day (Sunday 30 March) does not coincide with a public holiday.



69

Objective: 4.1.2 To provide, support and increase awareness of a range of community events. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.1.2.2 4.1.2.2.1 Promote local markets CLS Community Development

1/07/2010 30/06/2014 100 Local markets flyer produced and distributed via Customer Service, Library and Community Centres. Information also available on the website and in the Community Centres brochure.

Services

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA48 Community events


KPI1 What’s On Guide distributed

na 100% 100% 100

KPI2 Attendance at Australia Day event

na 6,000 people

6,000 people

KPI3 Attendance at Carols by Candlelight

2, 500 people

na 2,000 people

KPI4 Attendance at Children's Festival

3, 500 people

na 3,000 people

KPI5 Attendance at Guringai Festival events in North Sydney

na 300 people

300 people



70

Objective: 4.1.3 To promote and support social and cultural diversity. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.1.3.1 4.1.3.1.1 Participate in professional/regional programs and networks


1/07/2010 30/06/2014 100 Working together on forums on domestic violence, legal and financial services held for workers operating in related fields. Two page information brochure on key services for new migrants produced.

Soc 4.1.3.2 4.1.3.2.2 Conduct and promote Harmony Day CLS Community Development


100

Soc 4.1.3.3 4.1.3.3.1 Update and promote translated information to the community


1/07/2010 30/06/2014 100 Children's Services Guide available in Chinese, Japanese and Korean, both in hard copy and on the website. Community Centres brochure made available in Chinese, Japanese and Korean both in hard copy and on the website.

Services

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA49 Citizenship ceremonies


KPI1 Compliance with citizenship guidelines

100% 100% 100% 100



71

Objective: 4.1.4 To identify, preserve and promote North Sydney’s history. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.1.4.1 4.1.4.1.1 Prepare Don Bank Conservation Plan of Management

CLS Library Services 1/07/2010 30/06/2011 This project is complete

100

Soc 4.1.4.1 4.1.4.1.2 Prepare St Thomas Rest Park Conservation Plan of Management

CLS Library Services 1/01/2012 30/06/2012 75 Brief completed. Project has been deferred to 2013/14.

Soc 4.1.4.1 4.1.4.1.3 Implement Aboriginal heritage school and community education projects

CLS Library Services 1/07/2011 30/06/2014 100 The education program has been implemented to schedule.

Soc 4.1.4.1 4.1.4.1.4 Facilitate re-establishment of RSL sub branch and memorabilia

CLS Library Services 1/10/2012 31/03/2013 75 Commissioned photographic record of site. Artefacts stored and listed. Physical relocation delayed due to need to secure Crown consent and to consult with Council regarding additional funds. Council adopted report providing additional funds. Construction certificate has been applied for.

Soc 4.1.4.5 4.1.4.5.1 Promote historical and cultural icons through Council publicity

CLS Library Services 1/07/2010 30/06/2014 100 Program of exhibitions and publications (in hard copy and online) in place.

Services

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA50 Aboriginal site management

OSES Aboriginal Heritage Office

KPI1 Aboriginal heritage sites preserved

100% 100% 100% 100

Soc PA51 Historical services

CLS Library Services

KPI1 Events held in accordance with schedule and within budget

100% 100% 100% 100

KPI2 Attendance at Heritage Centre

5 9,676 people

17,803 people

10,000 people

5 Target is cumulative for financial year not current period



72

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI3 Participants in local studies programs

6

na 669 people

300 people

KPI4 Items added to local studies collection7

na 80 items 50 items

KPI5 Historical plaques maintained per year8

na 151 plaques

110 plaques

6 Target is cumulative for financial year not current period 7 Target is cumulative for financial year not current period 8 Target is cumulative for financial year not current period



73

Objective: 4.1.5 To facilitate a range of arts and cultural programs and facilities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.1.5.1 4.1.5.1.1 Review Arts and Cultural Development Strategic Plan



100

Soc 4.1.5.2 4.1.5.2.1 Promote performing arts facilities and programs


1/07/2010 30/06/2014 100 The current arts facilities include Primrose Park Artist Studio, Don Bank Writer in Residence and Pop Up Shop Programs. All the participants continue to provide a range of activities and workshops to the community on a weekly and monthly basis. The activities range from artist and writer talks to art activities for children and adults. Small grants also provided to the Ensemble and Independent Theatre.

Soc 4.1.5.4 4.1.5.4.1 Investigate opportunities for temporary use of unused commercial spaces as affordable exhibition spaces for artists and cultural groups


1/01/2011 30/06/2014 100 Pop Up shops operating successfully in Council premises at Crows Nest.



1/07/2010 30/06/2014 100

Soc 4.1.5.6 4.1.5.6.1 Implement Public Art Policy CLS Community Development

1/07/2010 30/06/2014 100 Under the Public Art Policy the Public Art on Utilities Project commenced phase 1 in March and the project was completed in May. The project is titled "Colouring the Habitat". A local Aboriginal artist collaborated with students from North Sydney Demonstration School to develop designs for traffic signal boxes. The designs were painted onto three boxes in the North Sydney CBD with a formal public launch in early June as part of the annual Guringai Festival. 25 school children participated in the project and 20 people attended the launch.

Soc 4.1.5.6 4.1.5.6.1 Implement ‘Inside Out Cubes’ Project


1/01/2013 31/03/2013 100



74

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter



1/07/2010 30/06/2014 100 Worked throughout the year with Primrose Park Art and Craft Centre Kirribili neighbourhood Centre, North Sydney Community Centre and Crows Nest Centre.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA52 Arts and cultural events


KPI1 Participants in North Sydney Art Prize

0 447 participants

150 participants

100

KPI2 Attendance at North Sydney Art Prize exhibition

0 na 500 people

KPI3 Schools participating in Page to Schools Program

3 schools 4 schools 3 schools

KPI4 Exhibitions per year at Primrose Park Art and Craft Centre

9

na 4 exhibitions

2 exhibitions

KPI5 Participants in Primrose Park Artists, Writers and Sculptors in Residence Program

10

na 6 people

6 people

KPI6 Public art commissioned

11

na 4 public artworks

No target set

9 Target is cumulative for financial year not current period 10 Target is cumulative for financial year not current period 11 Target is cumulative for financial year not current period



75

Objective: 4.1.6 To support and encourage philanthropy. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.1.6.1 4.1.6.1.1 Investigate establishment of a bequest program to encourage the donation of land, buildings and resources for community use


1/01/2012 30/06/2012 100



76

Goal: 4.2 Encourage lifelong learning and volunteering. 100%

Objective: 4.2.1 To provide adult and tertiary educational opportunities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.2.1.1 4.2.1.1.1 Undertake an audit and produce a profile of lifelong learning opportunities within North Sydney


1/01/2012 30/06/2012 100

Soc 4.2.1.1 4.2.1.1.2 Facilitate adult education programs delivered through community centres


1/07/2010 30/06/2014 100 Adult Education classes delivered at North Sydney Community Centre, Kirribilli Neighbourhood Centre and McMahons Point Community Centre (U3A).

Soc 4.2.1.2 4.2.1.2.1 Promote courses and activities available through community centres and other educational institutions


1/07/2010 30/06/2014 100 The major centres managed under Joint Plans of management delivered outcomes in this area.



1/07/2010 30/06/2014 100 Educational Institutions working group has met twice. Working with schools projects (domestic violence).



77

Objective: 4.2.2 To support a diversity of primary and secondary schools. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.2.2.1 4.2.2.1.1 Promote primary and secondary school choices



100

Soc 4.2.2.2 4.2.2.2.1 Implement partnership opportunities with educational institutions within North Sydney


1/07/2010 30/06/2014 100 Working with schools through Young Writers Award, support for mentoring program, and mock Council sessions.



78

Objective: 4.2.3 To provide a public library service that meets information, learning and leisure needs. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.2.3.1 4.2.3.1.1 Install climate control for archives


100

Soc 4.2.3.2 4.2.3.2.1 Improve accessibility at Stanton Library CLS Library Services 1/07/2010 30/06/2011 This project is complete

100

Soc 4.2.3.2 4.2.3.2.5 Promote Stanton Library as a centre for information and learning excellence

CLS Library Services 1/07/2010 30/06/2014 100 Fully developed homepage. Author events publicised through local and Sydney wide papers. Program of awards held and monthly Stanton News published - also in e-version.

Soc 4.2.3.2 4.2.3.2.6 Plan for radio frequency identification (RFID) barcode to replace barcodes on library items and the installation of accessible shelves in Stanton Library

CLS Library Services 1/01/2013 31/03/2013 100 Brief for RFID complete. Report requesting resources adopted. Tags received.

Soc 4.2.3.2 4.2.3.2.7 Develop and implement Collection Development Plan through s94 funding

CLS Library Services 1/07/2012 30/06/2013 100 Collection areas strengthened; audio books, ESL collection and graphic novels.

Soc 4.2.3.3 4.2.3.3.1 Upgrade Shorelink Library Network services

CLS Library Services 1/07/2010 1/07/2012

30/06/201130/06/2013


100 Library Management System upgraded to Aurora and Communications Network bedded in.

Soc 4.2.3.3 4.2.3.3.2 Provide a user friendly search interface to the library catalogue and online databases


100 Integrated search achieved under SIRSI and EBSCO databases.

Soc 4.2.3.4 4.2.3.4.1 Implement and review the Shorelink Technology Plan


100

Soc 4.2.3.4 4.2.3.4.2 Stanton Library Management System CLS Library Services 1/04/2013 30/06/2013 100 Tender completed. Unanimous 5-council agreement to implement AIT product by end of financial year.

Soc 4.2.3.5 4.2.3.5.1 Review the Library and Historical Services Strategic Plan

CLS Library Services 1/07/2010 1/07/2012

30/06/201130/06/2013 100 Stanton Library Satisfaction Survey

complete.



79

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.2.3.5 4.2.3.5.2 Obtain community input for stock selection from youth and seniors

CLS Library Services 1/07/2010 30/06/2014 100 1,888 stock selections acted on from all age ranges.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA53 Collection development


KPI1 Collection <5 years

na 46% 46% 100 KPI2 Circulation stock

per capita12

13% 9.9% 10.5%

KPI3 Stock replaced13

6% 11% 8%

Soc PA54 Reader services


KPI1 Events and displays held in accordance with schedule

100% 100% 100% 100

KPI2 Residents serviced by Home Library Service

99 residents

115 residents

125 residents

KPI3 Home Library Service loans

6,764 loans

8,745 loans

8,000 loans

KPI4 Author Talk

sessions held in accordance with schedule

100% 100% 100%

KPI5 Enquiries answered on the same day

98% 95% 90%

KPI6 Reference enquiries answered on the same day

95% 98% 95%

KPI7 Library attendance

14

208 979 people

405,365 people

425 000 people

12

Target is cumulative for financial year not current period 13 Target is cumulative for financial year not current period



80

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI8 Library members15

40, 072 members

41,983 members

40 000 members

KPI9 Library loans

16 302,081

loans 610,887

loans 640 000

loans

KPI10 Programs held in accordance with schedule and within budget

100% 100% 100%

KPI11 Attendance at programs

3,858 people

9,659 people

8 000 people

KPI12 Author Talk sessions held in accordance with schedule

100% 100% 100%

14 Target is cumulative for financial year not current period 15

Target is cumulative for financial year not current period 16

Target is cumulative for financial year not current period



81

Objective: 4.2.4 To promote and increase community volunteering. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.2.4.1 4.2.4.1.1 Promote volunteering opportunities CLS Community Development

1/07/2010 30/06/2014 100 Volunteer opportunities widespread across Council: promoted through Community Directory, noticeboards, awards, "thank you" events and other strategies.

Soc 4.2.4.1 4.2.4.1.2 Promote the work of local volunteers through active participation in Volunteer Week



100

Soc 4.2.4.1 4.2.4.1.3 Coordinate a volunteers forum CLS Community Development

1/10/2011 30/06/2014 na 0 A workshop for volunteers from community sector organisations was held on 20 June 2013.

Soc 4.2.4.1 4.2.4.1.4 Report on volunteering sector within North Sydney community organisations



100

Soc 4.2.4.2 4.2.4.2.1 Implement an awards program and functions to recognise outstanding members of the community


1/01/2011 30/06/2014 100 Nominations to Federal Member's Community Awards.



82

Goal: 4.3 Encourage health and wellbeing. 99%

Objective: 4.3.1 To promote and support a healthy and active community. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.3.1.2 4.3.1.2.1 Liaise with older care providers and local organisations to provide additional support services to assist older people to remain in their own homes


1/07/2010 30/06/2014 100 Providing community management support to unfunded organisations that provide services and support to older people. Organisations supported by Council include Neutral Bay Seniors, Greenway Tenants the North Sydney Men’s Shed and Waverton Hub. A highlight during the quarter was the development of the Waverton Hub as a new organisation.

Soc 4.3.1.3 4.3.1.3.1 Investigate options to improve access to health and medical services


1/01/2011 30/06/2014 100 Multicultural Health Expo for the migrant community held in partnership with Willoughby City Council. 35 services participated and the event attracted mostly seniors and mothers with young children.

Soc 4.3.1.4 4.3.1.4.1 Participate in Aboriginal cultural and community development projects across Northern Sydney


1/07/2010 30/06/2014 100 Aboriginal and Torres Strait Islander Protocol Guidelines drafted - yarn ups scheduled for consultation. Negotiating with Hornsby Council regarding updating the Aboriginal Services Directory.

Soc 4.3.1.4 4.3.1.4.2 Prepare and implement Aboriginal and Torres Strait Islander Strategy


1/07/2012 30/06/2014 100 The Aboriginal and Torres Strait Islander Protocol Guidelines have been drafted. Mosman, Lane Cove and Willoughby City Councils have been invited to join North Sydney Council to make the guidelines a regional document.

Soc 4.3.1.4 4.3.1.4.3 Conduct Guringai Festival in partnership with neighbouring councils.



100

Soc 4.3.1.5 4.3.1.5.1 Participate in community based healthy eating projects


1/04/2012 30/06/2014 75 As reported in previous quarters, no further work was to be undertaken or planned for this quarter. Working on a different approach to achieve outcome.



83

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.3.1.5 4.3.1.5.2 Provide active ageing activities program for seniors


1/07/2010 30/06/2014 100 Two guided tours of the Coal Loader Centre for Sustainability held for older people. One bushwalk of Balls Head undertaken. Falls prevention activities held at Neutral bay seniors.

Soc 4.3.1.5 4.3.1.5.3 Promote health and wellbeing activities CLS Community Development

1/07/2010 30/06/2014 100 North Sydney Men’s Shed operating at full capacity. Waverton Hub assisted with setting up development and planning activities for health ageing and wellbeing. Neutral Bay Seniors support to visit the Coal Loader Centre for Sustainability site. Working with Greenway tenants to support health and wellbeing programs held at the community centre. A highlight was the Waverton Hub becoming operational and offering new wellbeing activities.

Soc 4.3.1.5 4.3.1.5.4 Implement Creative Wellbeing Program CLS Community Development

1/07/2010 30/06/2014 100 The Creating Wellbeing Program runs monthly on a Friday at the North Sydney Community Centre offering pottery, painting and other creative activities to the participants. Each month 15-20 people attended. For the first time a meditation class was held in May with very positive feedback. Between March and June 75 people attended the various programs.

Soc 4.3.1.5 4.3.1.5.5 Provide accommodation for Wellbeing Centre at Bradfield Park


1/07/2010 30/06/2014 100 673 carers registered. 100 carers per month participate in a range of programs. Public forums, fitness programs, men's group and cultural events.

Soc 4.3.1.7 4.3.1.7.1 Review community transport contract CLS Community Development


100

Soc 4.3.1.8 4.3.1.8.1 Investigate feasibility of community bus system to service villages


1/01/2012 30/06/2012 100



84

Services

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA55 Community transport


KPI1 Availability of community bus

100% 100% 100% 100

KPI2 Patronage of community bus

17

3, 031 people

8,450 people

7,400 people

KPI3 Target groups serviced

4 groups 5 groups 4 groups

100% PA56 Immunisation program


KPI1 Immunisation clinics held monthly

100% 100% 100% 100

KPI2 Clients satisfied with the immunisation program

na 85% 75%

Soc PA57 Youth services


KPI1 Youth outreach activities held in accordance with schedule and within budget

100% 100% 100% 100

KPI2 Average weekly attendance at youth centre

56 people 43 people 35 people

KPI3 Attendance at Youth Week events

na 1,200 people

750 people

Soc PA58 Recreation

planning OSES Recreational

Planning KPI1 Recreational planning

projects completed (% of identified for quarter)

100% 100% 100% 100




85

Goal: 4.4 Enhance community services, facilities and information. 99%

Objective: 4.4.1 To provide equitable and affordable access to community services, information, programs and facilities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.4.1.1 4.4.1.1.1 Promote local support services both face to face and online


1/07/2010 30/06/2014 100 206 community requests received and referrals in 2012/13 made to local services including 63 requests for housing assistance.

Soc 4.4.1.1 4.4.1.1.2 Hold skills development workshops for community groups


1/04/2013 30/06/2014 100 A community workshop on productivity, attended by 35 people, was held in partnership with Lane Cove Council on 20 June 2013.

Soc 4.4.1.2 4.4.1.2.1 Participate in the National Quality Standard assessment process


1/07/2011 30/06/2014 100 North Sydney Vacation Care has been notified of an impending Quality Assessment visit. The Service has produced a Quality Improvement Plan. North Sydney Family Day Care has completed a review of its policies in readiness for Accreditation. Kelly's Place Child Care Centre celebrated its 25th anniversary.

Soc 4.4.1.2 4.4.1.2.2 Replace community centre furniture and children’s playground equipment


1/01/2011 30/06/2014 100 New tables purchased for Neutral Bay Community Centre. New softfall at Forsyth Park Community Centre.

Soc 4.4.1.3 4.4.1.2.3 Prepare McMahons Point Childcare Centre DA to allow for full compliance


1/07/2012 30/06/2013 100

Soc 4.4.1.3 4.4.1.2.4 Extend playground within Cammeray Childcare Centre


1/01/2012 30/06/2012 75 Project delayed by Sydney Water requiring survey. Tender completed and adopted by Council. Playground to be complete October 2013.

Soc 4.4.1.3 4.4.1.3.1 Review Community Centres, Cultural and Recreational Facilities Policy regarding greater opportunities for multipurpose use



100

Soc 4.4.1.3 4.4.1.3.2 Refurbish Forsyth Park Scout Hall to allow for multiple tenancies by community groups


1/07/2012 30/06/2013 100 New tenant in place (Adult Survivors of Child Abuse [ASCA]), under management of Kirribilli Neighbourhood Centre.



86

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.4.1.4 4.4.1.4.1 Review the provision of community information to support and improve access to information by diverse community groups


1/10/2010 30/06/2014 100 LINCS Online Community Directory updated, Children's Services Guide, Schools Brochure, Volunteers Brochure, Markets Brochure, School Holiday Activities, website updated in all Community areas on an ongoing basis. Civic Park noticeboards updated regularly. Distribution through Customer Service, Library and Community Centres.

Soc 4.4.1.4 4.4.1.4.2 Partner with the Lower North Shore Youth Interagency on joint projects


1/07/2010 30/06/2014 100 All meetings attended, except one due to conflicting meetings.

Soc 4.4.1.4 4.4.1.4.3 Partner with Lower North Shore Families NSW Network on joint projects


1/07/2010 30/06/2014 100 During the quarter, the Lower North Shore Child & Family Interagency met twice, on 30 April and 25 June 2013. Work on the regional Child and Family Directory was delayed following a change in staff in one of the agencies.

Soc 4.4.1.4 4.4.1.4.4 Deliver Parents' Forums Series CLS Community Development


100

Soc 4.4.1.5 4.4.1.5.1 Implement and evaluate Social Plan CLS Community Development


100

Soc 4.4.1.5 4.4.1.5.2 Conduct community consultations with key target service groups to prepare four year community social plans


1/07/2012 30/06/2013 100 During the quarter, the results from the consultations conducted during the last quarter were used to inform the Community Strategic Plan and its associated documents which were adopted by Council on 17 June 2013.

Soc 4.4.1.5 4.4.1.5.3 Update North Sydney community profile CLS Community Development

1/04/2012 30/06/2013 100 Updated with latest Census data.

Soc 4.4.1.5 4.4.1.5.4 North Sydney State of the Community Sector Report



100

Soc 4.4.1.5 4.4.1.5.5 Prepare and implement Older Person's Strategy


1/07/2012 30/06/2013 100 Two focus groups held and statistical data researched. Strategy produced and submitted to Community Services



87

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Reference Group. Focus groups were very informed and useful to the process.

Soc 4.4.1.6 4.4.1.6.1 Lobby government for funding for increased family and childcare services


1/07/2010 30/06/2014 100 Participated in public meeting on crisis in school places on the Lower North Shore. Advocated (jointly with the services) for switch of funding for occasional care from Cammeray Child Care Centre to Kidnest (Crows Nest) - declined but encouraged to reapply later this year.

Soc 4.4.1.6 4.4.1.6.2 Assist local groups to access external funding and support


1/07/2010 30/06/2014 100 Financial support provided for Bush Fire Appeal and sports tournament for the Korean community in North Sydney.

Soc 4.4.1.6 4.4.1.6.3 Prepare strategy with Crows Nest Centre Board to maintain current service levels


1/07/2012 30/06/2013 100 Funding maintained; no positions lost. Relocation of staff indefinitely deferred. Funds set aside for improvements to the Centre (foyer; operable walls) in 2013/14.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA59 Community donations


KPI1 Community, arts, cultural and sporting groups funded18

na 10 groups

10 groups

100

KPI2 Grants provided to community centres who work with volunteers 19

na 4 grants

4 grants

Soc PA60 Community information


KPI1 Community information directories and publications updated

88% 100% 100% 100

18 Target is cumulative for financial year not current period 19 Target is cumulative for financial year not current period



88

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI2 Community noticeboards updated in accordance with schedule

100% 100% 100%

KPI3 Online Local Information Network for Community Services (LINCS) available

90% 100% 100%

Soc PA61 Home and community care


KPI1 Attendance at Carers Forum

na 45 people 40 people

100

KPI2 HACC Projects supported20

na 4 projects 2 projects

Soc PA62 Seasonal and casual bookings of sportsfields and facilities

CS Corporate Services

KPI1 Winter seasonal bookings completed by August each year

na 100% 100% 100

KPI2 Summer seasonal bookings completed by February each year

100% na 100%

KPI3 Applications responded to within 2 working days

100% na 100%

KPI4 Bookings provided in accordance with policy requirements

100% na 100%

Soc PA63 Aged services CLS Community Development

KPI1 Average weekly participants in Men's Shed program

40 participants

38 participants

40 participants

100

KPI2 Average weekly participants in Neutral Bay

50 participants

51 participants

50 participants




89

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Seniors program

KPI3 Attendance at Seniors Week events

na 1,880 people

2,000 people

Soc PA64 Children’s Services


KPI1 Childcare services successfully accredited by National Childcare Accreditation Council

100% 100% 100% 50

KPI2 Users satisfied with children’s centres

na 80% 75%

KPI3 Utilisation of occasional care service

85% 90% 80%

KPI4 Parents satisfied with occasional care

na 90% 75%

KPI5 Utilisation of outside school care

88% 90% 80%

KPI6 Parents satisfied with outside school hours care

na 80% 75%

KPI7 Vacation care program held in accordance with schedule

100% 100% 100%



90

Goal: 4.5 Improve community safety and accessibility. 100%

Objective: 4.5.1 To ensure North Sydney is a place where people feel safe. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.5.1.1 4.5.1.1.1 Implement Community Safety Action Plan CLS Community Development

1/07/2010 30/06/2014 100 Update completed. To be submitted to July meeting of the Community Services Reference Group.

Soc 4.5.1.2 4.5.1.2.1 Provide information for Gay, Lesbian, Bisexual and Transgender (GLBT) people


1/07/2010 30/06/2014 100 During the quarter, interviews with local and regional service providers and school counsellors working with people with diverse gender and sexual identities were undertaken. The results from these consultations will be used to inform strategies to support people with diverse gender and sexual identities.

Soc 4.5.1.3 4.5.1.3.1 Partner with the Lower North Shore Domestic Violence Committee on joint projects


1/07/2010 30/06/2014 100 During the quarter, the Network met on 11 April and 13 June. The Network is scheduled to launch its website in the first quarter of 2013/14.

Soc 4.5.1.3 4.5.1.3.3 Promote Dealing with Domestic Squalor Information Guidelines


1/07/2010 30/06/2014 100 8 requests for assistance and information to deal with poor living conditions were received and responded to in 2012/13.

Soc 4.5.1.4 4.5.1.4.1 Improve crime prevention through urban design principles in DCP


100

Soc 4.5.1.4 4.5.1.4.2 Review and improve systems for monitoring CCTV

CLS EPS

Community Development Property Assets

1/07/2010 30/06/2014 100 On-street cameras are checked and monitored by Secom Security on a daily basis for their normal operation. Systems were 100% fully operational for the quarter. No faults or down time was reported.

Soc 4.5.1.5 4.5.1.5.1 Participate NSROC street lighting improvement project

EPS Traffic Services 1/07/2010 30/06/2014 100 Working collaboratively with Ausgrid and Northern Sydney Regional



91

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Organisation of Councils (NSROC) on the overall street lighting improvement program in North Sydney. Meetings have also held with the Shore Regional Organisation of Councils (SSROC) and the City of Sydney on the roll out of LED lighting technology. Once Ausgrid have formally adopted LED technology as a standard, North Sydney Council can roll it out on roads and in the public domain.

Soc 4.5.1.5 4.5.1.5.2 Lobby Energy Australia to improve energy efficiency, compliance and operating cost of street lighting network

EPS Traffic Services 1/07/2010 30/06/2014 100 Council has been lobbying Ausgrid, as part of the street lighting improvement program, for improved energy efficiency technologies to be implemented, including a formal request from the Northern Sydney Regional Organisation of Councils and Southern Sydney Regional Organisation of Councils that Ausgrid adopt LED technology as a standard for all street lighting. Meetings between Council and Ausgrid have been undertaken on improving compliance and operating costs of the street lighting network. Ausgrid has presented to Council a complete audit of all street lights in North Sydney under their care and control which includes a condition report and replacement program. Council in turn presented a completed audit of all street lights under its care and control to Ausgrid. The sharing of this information has led to a more coordinated approach to upgrading and improving the overall street lighting amenity across the entire local government area.

Soc 4.5.1.6 4.5.1.6.1 Promote falls prevention awareness CLS Community Development

1/01/2011 30/06/2014 100 Workshops and exercise class held at Neutral Bay Community Centre by NSW Health.

Services



92

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA65 Local emergency management

CLS Engineering Infrastructure

KPI1 Review of plans in accordance with LEMC requirements complete

100% 100% 100% 100

KPI2 Facilities provided in accordance with agreement

100% 100% 100%

Soc PA66 Street lighting EPS Traffic Services

KPI1 Investigations for street lighting completed within 10 working days

100% 100% 100% 100



93

Objective: 4.5.2 To improve the safety of pedestrians and road users. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.5.2.1 4.5.2.1.1 Prepare and implement annual Road Safety Action Plan

EPS Traffic Services 1/07/2010 30/06/2014 100 Council's Road Safety and Sustainable Transport Unit have successfully delivered projects outlined in the Road Safety Action Plan. These projects include the pedestrian campaign, the speed campaign, the schools campaign, the seniors road safety campaign and other projects. The Road Safety Action Plan is an ongoing program done in consultation with the NSW RMS.

Soc 4.5.2.1 4.5.2.1.2 Develop and implement road safety education programs

EPS Traffic Services 1/07/2010 30/06/2014 100 Council's Road Safety and Sustainable Transport Unit have successfully rolled out various road safety education programs, as detailed in the road safety action plan. The projects include the pedestrian campaign, the speed campaign, the Schools Campaign and the Seniors Road Safety Campaign. The Road Safety program is an ongoing initiative supported by the NSW RMS.

Soc 4.5.2.2 4.5.2.2.1 Lobby State Government for traffic infrastructure improvements

EPS Traffic Services 1/07/2010 30/06/2014 100 Council continues to lobby the RMS and Transport NSW on improving traffic and Transport infrastructure in and around the North Sydney local government area. Councils continue to apply for grants to supplement its traffic infrastructure budgets.



94

Objective: 4.5.3 To provide accessible public buildings, spaces and facilities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.5.3.1 4.5.3.1.2 Promote Universal Access Protocol with other organisations


1/07/2010 30/06/2014 100 Two Access Committees. Training provided at Planet X Youth Centre.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA67 Access and disability services


KPI1 Inspection results reported to Community Access and Safety Reference Group meetings

100% 100% 100% 100

KPI2 Council buildings and facilities audited in accordance with schedule

100% 100% 100%

KPI3 Disability and access projects completed (% of identified for quarter)

100% 100% 100%



95

Goal: 4.6 Promote affordable housing and accommodation. 98%

Objective: 4.6.1 To support affordable and accessible housing. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Soc 4.6.1.1 4.6.1.1.1 Implement the North Sydney Affordable Housing Strategy


1/07/2010 30/06/2014 100 Review of DCP affordable housing provisions completed. Councillor briefing held.

Soc 4.6.1.1 4.6.1.1.2 Work in partnership with other levels of government and developers to increase the level of affordable housing in North Sydney


1/07/2010 30/06/2014 100

Soc 4.6.1.1 4.6.1.1.3 Provide community housing through Link Housing Ltd


1/07/2010 30/06/2014 100 5 year Management Agreement with Link Housing completed.

Soc 4.6.1.3 4.6.1.3.1 Advocate for additional nursing home beds


1/07/2010 30/06/2014 100 Nursing home beds maintained in area.

Soc 4.6.1.4 4.6.1.4.1 Implement programs and services to support people in public housing


1/07/2010 30/06/2014 100 Financial and management support provided to the Greenway Tenants Group. Working on independent income streams for the group. Planning some programs for Greenway 60th anniversary. Support for mother with 2 school aged children unfairly required to relocate. Support for tenants impacted by anti-social behaviour at another site. Support for tenants through resident relocation plan. The new Greenway Tenants group has improved its financial position and provided more services to the residents of Greenway. This has included providing community information in Mandarin.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Soc PA68 Community housing


KPI1 Community housing strategies

100% 100% 100% 100



96

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

completed (% of identified for quarter)

KPI2 Occupancy rate of community housing stock

90% 95% 90%

KPI3 Community housing beds provided

53 beds 43 beds 59 beds

KPI4 Section 94 funds collected

100% 100% 100%

KPI5 Housing Assistance Services provided

40 sessions

42 sessions

40 sessions



97

Performance

Direction 5 Our Civic Leadership 97%

Goal: 5.1 Lead North Sydney into a sustainable future. 98%

Objective: 5.1.1 To provide a clear strategic direction for the future of North Sydney. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.1.1.1 5.1.1.1.1 Establish an internal Working Group to oversee the implementation of Council’s Integrated Planning and Reporting Framework


1/07/2010 30/06/2014 100

Gov 5.1.1.1 5.1.1.1.2 Promote the Community Strategic Plan to Council, staff and the community


1/07/2010 30/06/2014 100

Gov 5.1.1.1 5.1.1.1.3 Prepare, coordinate and support the organisation in the Delivery Program and Operational Plan process


1/07/2010 30/06/2014 100 Review process concluded. Delivery Program 2013/14-2016/17 (incorporating Operational Plan 2013/14) adopted by Council on 17 June 2013.

Gov 5.1.1.1 5.1.1.1.4 Coordinate feedback to Council and the community on the implementation of the Community Strategic Plan



100

Gov 5.1.1.2 5.1.1.2.1 Coordinate review and preparation of Resourcing Strategy


1/07/2010 30/06/2014 100 Review process concluded. Resourcing Strategy 2013-2023 adopted by Council on 17 June 2013.

Objective: 5.1.2 To integrate sustainability as a core part of Council’s corporate planning and reporting. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.1.2.1 5.1.2.1.1 Implement Organisational Sustainability (QBL) program


1/07/2010 30/06/2014 100 Evaluation of Sustainability Assessment Toolkit Pilot conducted in June 2013. Finalisation of pilot evaluation report



98

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

and recommendations currently underway.

Gov 5.1.2.1 5.1.2.1.1 Conduct Sustainability Health Check and coordinate implementation of recommendations


1/07/2012 30/06/2014 0 Commencement delayed due to other priority projects.

Gov 5.1.2.2 5.1.2.2.2 Implement and periodically review corporate planning and reporting software


1/01/2012 1/07/2013

30/06/201230/06/2014 50 To date a review of functionality and

features of existing reporting software (Performance Planning) and a comparison of reporting tools of other councils has been undertaken. A user survey has also been conducted. These will be used to determine any reporting system and process improvements and their prioritisation. As reported in the 3rd quarter, this project has been deferred until 2013/14 as part of the upgrade to be undertaken by IT of Council's hardware and other IT infrastructure (5.5.2.1.3 in Draft Delivery Program). Provision of Performance Planning for reporting will be reviewed in 2013/14.

Gov 5.1.2.3 5.1.2.3.1 Develop and implement community sustainability education programs


1/01/2011 30/06/2014 100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA69 Organisational performance


KPI1 Corporate performance reports prepared and issued on time

100% 100% 100% 100

KPI2 Residents satisfied with overall performance of Council

na 85% na

KPI3 Businesses satisfied with overall performance of

na 72% na



99

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Council

KPI4 Residents that believe Council balances social, economic and environmental objectives

na na na

KPI5 Businesses that believe Council balances social, economic and environmental objectives

na na na



100

Objective: 5.1.3 To build and foster relationships, strategic networks and work collaboratively with all levels of government, non-government organisations, the private sector and community groups.

Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.1.3.1 5.1.3.1.1 Initiate and/or explore partnerships when opportunities and funding present themselves


1/07/2010 30/06/2014 100

Gov 5.1.3.2 5.1.3.2.1 Participate in regional government partnerships through NSROC


1/07/2010 30/06/2014 100



101

Objective: 5.1.4 To lobby for reforms to local government. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.1.4.1 5.1.4.1.1 Advocate for changes as appropriate to advance local government in NSW


1/07/2010 30/06/2014 100

Gov 5.1.5.2 5.1.4.2.1 Advocate to State and Federal Governments for a better allocation of the funding that reflects service delivery at their direction (cost shifting)


1/07/2010 30/06/2014 100



102

Goal: 5.2 Enhance community participation, collaboration and engagement. 98%

Objective: 5.2.1 To provide community engagement and consultation opportunities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.2.1.1 5.2.1.1.1 Prepare and implement Community Engagement Protocol and Toolkit


1/07/2010 30/06/2014 100 Draft Community Engagement Protocol endorsed by Council for 120 day exhibition period. Feedback currently being collated. To be reported back to Council in early 2013/14.

Gov 5.2.1.1 5.2.1.2.1 Hold community Ward Forums


1/07/2010 30/06/2014 100 The Wollstonecraft Ward Forum was held on 26 June. 40 people attended, compared to 47 people in 2012.

Gov 5.2.1.3 5.2.1.3.1 Implement and evaluate Precinct System Implementation Plan



100

Gov 5.2.1.3 5.2.1.3.2 Implement a range of education/ development opportunities for Precinct members


1/01/2011 30/06/2014 100 Joint planning underway with neighbouring councils with precinct systems to delivery training opportunity in 4th quarter.

Gov 5.2.1.4 5.2.1.4.1 Trial online engagement practices CS Corporate Planning and Governance

1/10/2011 30/06/2014 100 Pilot program in progress.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA70 Community engagement


KPI1 Residents satisfied with the consultation by Council

na 53% 75% 88

KPI2 Businesses satisfied with the consultation by Council

na 48% 75%



103

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI3 Residents that believe Council balances social, economic and environmental objectives

na na Baseline to be established in

2012

KPI4 Businesses that believe Council balances social, economic and environmental objectives

na na Baseline to be established in

2012

Gov PA71 Precinct System administration


KPI1 Meeting minutes distributed for action within 5 working days

100% 97% 100% 100

KPI2 Precinct requests actioned within 14 working days

75% 97% 100%

KPI3 Attendance at precinct committee meetings

447 people

854 people

No target set

KPI4 Precinct committee members satisfied with the community engagement process

na na 70%

KPI5 Residents aware that they had a local precinct committee

na 53% 70%



104

Goal: 5.3 Enable the community to be informed and aware. 93%

Objective: 5.3.1 To improve community awareness of Council’s activities and services through targeted communications. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.3.1.1 5.3.1.1.1 Prepare and implement External Communications Strategy

CS Communications 1/01/2013 30/06/2014 50 Draft has been prepared.

Gov 5.3.1.1 5.3.1.1.2 Prepare corporate standards/visual communications style guide

CS Communications 1/01/2013 30/06/2013 0 This project has been scoped but no further action taken. It is recommended project be deferred to 2013/14.

Gov 5.3.1.1 5.3.1.1.3 Establish digital photo repository

CS Communications 1/10/2011 30/06/2013 75 Options being considered by Information Technology staff. It is recommended project be deferred to 2013/14.

Gov 5.3.1.2 5.3.1.2.1 Review and upgrade Council’s website CS Communications

1/07/2013 30/06/2014 100

Gov 5.3.1.3 5.3.1.3.1 Introduce social media to expand communications reach to a broader audience

CS Communications 1/07/2010 30/06/2014 This project is complete

100

Gov 5.3.1.4 5.3.1.4.1 Investigate feasibility of publication of annual Residents Guide

CS Communications 1/04/2013 30/06/2013 0 Numerous options have been explored but the project is not financially viable, even with sponsorship. All essential information for new residents is available on Council's website. It is recommended project not proceed.

Services

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA72 External communi-cation


KPI1 Community newsletter editions distributed in accordance with schedule

100% 100% 100% 91

KPI2 Council advertisements

98% 100% 100%



105

QBL Link

Service Code

Service Name



2012/13 Target

YTD Progress

%

YTD Traffic Light

prepared within timeframe required

KPI3 Media releases published

95% 92% 90%

KPI4 Media enquiries responded to within 24 hours of receipt

100% 100% 100%

KPI5 Residents satisfied with communication from Council

na 67% 75%

KPI6 Businesses satisfied with communication from Council

na 56% 60%

Gov PA73 Graphic design

CS Communi-cations

KPI1 Graphic design prepared within priority based timeframe

100% 100% 100% 100

Gov PA74 Website and intranet management

CS Communi-cations

KPI1 Visitors to Council's website

237 921 visitors

274,027 visitors

360 000 visitors

100

KPI2 Staff satisfaction with content on intranet

na na na



106

Goal: 5.4 Ensure that the organisation is effective and efficient. 99%

Objective: 5.4.1 To provide ethical, open, accountable and transparent decision making processes. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.1.1 5.4.1.1.1 Review access to Council information and compliance policies and decisions in accordance with Government Information (Public Access) Act

FIM Document Management Services


100

Gov 5.4.1.1 5.4.1.1.2 Conduct Youth/Councillor Mentor Program


1/07/2011 30/06/2014 100 Council at its meeting of 18 February 2013 resolved that if there is insufficient interest by councillors as mentors the Youth/Councillor Mentor Program be deferred until 2014. Staff will continue to promote program (with open EOI deadline) and if young people (mentees) express interest this program will be re-reported to Council seeking expressions of interest from councillors as mentors.

Gov 5.4.1.2 5.4.1.2.1 Promote public attendance at Council Meetings

CS Corporate Administration


100

Gov 5.4.1.2 5.4.1.2.2 Promote Mock Council Program to schools


1/07/2010 30/06/2012 100 No schools participated in program during quarter, but working with the some schools to plan events for 2013/14.

Gov 5.4.1.3 5.4.1.3.1 Review Council, Committee and Reference Group structure


1/01/2013 30/06/2013 100 Review concluded, new structure in place. Recruitment of citizen members for Reference Groups and Working Groups conducted.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA75 Council and committee


KPI1 Council meeting business paper and

100% 100% 100% 100



107

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

meetings agenda compliance with statutory and policy requirements

KPI2 Committee meeting business paper and agenda compliance with statutory and policy requirements

98% 100% 100%

KPI3 Council meetings held (% of adopted schedule)

100% 100% 100%

KPI4 Council meeting minutes published within 2 working days

100% 88% 100%

KPI5 Committee meeting minutes presented to first available Council meeting for adoption

100% 100% 100%

KPI6 Councillor requests responded to within 2 working days

100% 99% 100%

KPI7 Business papers delivered to councillors in accordance with schedule

100% 100% 100%

Gov PA76 Reference groups administration


KPI1 Meetings held (% of adopted schedule)

100% 100% 100% 100

KPI2 Agenda issued at least 3 days before Reference Group meeting

100% 99% 100%

KPI3 Minutes submitted to first available Council meeting

100% 100% 100%



108

Objective: 5.4.2 To implement best practice governance. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.2.1 5.4.2.1.1 Review Payment of Expenses and Provision of Facilities to Councillors Policy



100

Gov 5.4.2.1 5.4.2.1.2 Review of Code of Conduct following local government election


1/07/2012 30/06/2013 100 Public exhibition of amended Code (reflecting new Model Code) concluded on 26 April 2013. No submissions received. Policy considered re-adopted by Council on 18 February 2013.

Gov 5.4.2.1 5.4.2.1.3 Review of Code of Meeting Practice following local government election


1/07/2012 30/06/2013 100 Policy further amended and placed on public exhibition from 21 June to 18 July 2013. To be reported back to Council in early 2013/14.

Gov 5.4.2.1 5.4.2.1.4 Review Council’s policies following local government election


1/07/2012 30/06/2014 100

Gov 5.4.2.2 5.4.2.2.1 Conduct Governance Health Check and implement recommendations


1/04/2012 30/06/2014 0 Commencement delayed due to other priority projects. Activity included in adopted Operational Plan 2013/14 (5.3.6.1.1).

Gov 5.4.2.2 5.4.2.2.2 Conduct Promoting Better Practice self-assessment review and implement recommendations



Gov 5.4.2.2 5.4.2.2.3 Prepare and implement Corporate Governance Strategy



Gov 5.4.2.2 5.4.2.2.4 Establish and maintain a legislative compliance register and protocol


1/04/2012 30/06/2014 100

Gov 5.4.2.2 5.4.2.2.5 Review public registers CS Corporate Planning and Governance


100



109

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.2.2 5.4.2.2.6 Review and implement councillor induction program



100

Gov 5.4.2.2 5.4.2.2.7 Conduct training program for councillors


1/01/2011 30/06/2014 100 2012/13 training plan adopted by Council in November 2012. Remainder of training program to be held in July/August 2013.

Gov 5.4.2.2 5.4.2.2.8 Support the four yearly local government elections



100

Gov 5.4.2.2 5.4.2.2.9 Coordinate an information program for community members wishing to stand for local government



100

Gov 5.4.2.2 5.4.2.2.10 Establish Internal Audit Action Plan that includes areas of fraud and corruption prevention

FIM Risk Management 1/07/2010 30/06/2014 100

Gov 5.4.2.2 5.4.2.2.11 Implement Internal Audit Plan GM General Manager’s Office

1/07/2010 30/06/2014 100

Gov 5.4.2.2 5.4.2.2.12 Review and implement Internal Communications Plan

CS Communications 1/07/2010 30/06/2014 This project is complete

100

Gov 5.4.2.2 5.4.2.2.13 Participate in the development of Local Government Managers Australia Best Practice Toolkits


1/07/2010 30/06/2014 100

Gov 5.4.2.3 5.4.2.3.1 Review Complaints Handling Policy and Procedures


1/07/2010 30/06/2011 100

Gov 5.4.2.4 5.4.2.4.1 Review Privacy Management Plan CS Corporate Planning and Governance

1/10/2010 1/07/2013

30/06/201130/06/2014


100

Gov 5.4.2.4 5.4.2.4.2 Continue to develop compliance with the Payment Card Industry Data Security Standards

FIM Financial Services 1/07/2010 30/06/2013 100 Proceeding as planned.



110

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA77 Access to information


KPI1 Compliance with statutory requirements (Section 12 and GIPA)

100% 100% 100% 100

KPI2 Informal GIPA requests processed within 7 working days

100% 100% 100%

Gov PA78 Councillor support


KPI1 Councillor diary issued weekly

100% 100% 100% 100

Gov PA79 Internal communi-cation

CS Communi-cations

KPI1 Staff newsletter editions distributed in accordance with schedule

100% 100% 100% 100

KPI2 Increase in staff satisfaction with availability/sharing of information

na na na

Gov PA80 Legal services GM Legal Services

KPI1 Advice provided within 28 workings days of request

100% 100% 100% 100

KPI2 Documents prepared for execution as required

100% 100% 100%

Gov PA81 Printing CS Communi-cations

KPI1 Print jobs produced within priority based timeframe

100% 100% 100% 100

Gov PA82 Statutory reporting


KPI1 Statutory reports prepared and submitted within statutory timeframes

100% 100% 100% 100

KPI2 Delegations Register reviewed

100% 100% 100%



111

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

and adopted

KPI3 Disclosure of interest returns compliance with statutory requirements for content and timeliness

100% 100% 100%

Gov PA83 Word processing


KPI1 Documents word processed within priority based timeframe

100% 100% 100% 100



112

Objective: 5.4.3 To deliver customer focused Council services. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.3.1 5.4.3.1.1 Implement improvements in service delivery in the Customer Service Centre

CS Customer Services 1/07/2010 30/06/2014 100

Gov 5.4.3.1 5.4.3.1.2 Pilot customer feedback systems

CS Customer Services 1/07/2010 30/06/2014 100 Counter survey completed. Results indicate a high level of customer satisfaction overall of 97%.

Gov 5.4.3.1 5.4.3.1.3 Facilitate Mystery Shopper Audits and benchmarking

CS Customer Services 1/04/2011 30/06/2014 25 Not yet completed. There is no provider currently available from the Customer Service Network. Customers have been offered the opportunity to complete a survey in relation to the service provided at the Customer Service counter.

Gov 5.4.3.2 5.4.3.1.4 Enhance phone system capabilities


Gov 5.4.3.2 5.4.3.2.1 Implement online community and sporting facilities booking system


Gov 5.4.3.2 5.4.3.2.2 Implement online services and mobile technology


Gov 5.4.3.2 5.4.3.2.3 Improve Customer Request Management (CRM) system


Gov 5.4.3.2 5.4.3.2.4 Convert hard copy forms to web forms FIM Information Technology

1/07/2010 30/06/2014 100 Completed. However, few opportunities are currently available that will integrate with Council's back-office systems.

Gov 5.4.3.3 5.4.3.3.1 Review and update service level agreements

All Divisions

All Functions 1/04/2011

30/06/2013 100

Gov 5.4.3.4 5.4.3.4.1 Conduct Customer Satisfaction Survey CS Corporate Planning and Governance

1/10/2010 1/01/2013

30/06/201130/06/2013 100



113

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA84 Administrative and Executive support


KPI1 Correspondence, inquiries and meeting requests addressed in accordance with service standards

100% 100% 100% 100

Gov PA85 After hours telephone service

CS Customer Services

KPI1 Service delivered to Council in accordance with contract

100% 100% 100%

KPI2 Enquiries resolved in accordance with service level agreement

100% 100% 100%

Gov PA86 Complaints reporting


KPI1 Complaints responded to within 10 working days

97% 100% 100

Gov PA87 Call centre (telephone enquiry handling)


KPI1 Average wait time

26 secs 29 secs <25 secs 100 KPI2 Average call

handling time

1.5 mins 1.69 mins <3 mins

KPI3 Enquiries resolved on the first call (first time call resolution rate)

81% 80% 80%

KPI4 Call centre telephone calls answered and not abandoned

97% 97% 90%

Gov PA88 Counter service (counter enquiry handling)


KPI1 Development applications forwarded to Development Services Department complete for assessment

100% 99% 100% 100



114

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI2 Enquiries resolved at customer service counter

95% 95% 80%

KPI3 Resident Parking Renewals completed in accordance with schedule

100% 100% 100%

Gov PA89 Customer requests


KPI1 Requests for service responded to within defined service level

94% 83% 80% 100

KPI2 Correspondence responded to within 10 working days

100% 100% 100%

Gov PA90 Filming applications


KPI1 Applications responded to within same working day

100% 100% 100% 100

Gov PA91 Telecommuni-cations equipment administration


KPI1 Critical requests responded to within 2 hours

100% 100% 100% 100



115

Objective: 5.4.4 To be an employer of choice. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.4.1 5.4.4.1.1 Implement Health Matters Program

CS Human Resources 1/07/2011 30/12/2014 100

Gov 5.4.4.1 5.4.4.1.2 Review and implement Reward and Recognition Program


Gov 5.4.4.1 5.4.4.1.3 Develop and implement management and leadership development - Organisational Culture project

CS Human Resources 1/01/2011 1/07/2012

30/06/2011 30/06/2014 100 The final stage of the leadership

development program has been organised for the 4th quarter of 2013/14.

Gov 5.4.4.1 5.4.4.1.4 Implement Collaborative Safety Program CS Human Resources 1/07/2010 30/06/2014 100

Gov 5.4.4.1 5.4.4.1.5 Implement WHS Management Plan and system


Gov 5.4.4.1 5.4.4.1.6 Implement WHS training plan for managers and staff


Gov 5.4.4.1 5.4.4.1.7 Review and implement pre-placement health assessments

CS Human Resources 1/07/2010 30/06/2014 100 A number of providers are now available for specific placements.

Gov 5.4.4.1 5.4.4.1.8 Pilot Resilience Program

CS Human Resources 1/01/2011 30/06/2014 This project is complete

100

Gov 5.4.4.1 5.4.4.1.9 Develop and implement online incident reporting

CS FIM

Human Resources Risk Management

1/07/2010 30/06/2014 100 Council is reviewing a corporate software package.

Gov 5.4.4.1 5.4.4.1.10 Investigate WHS system integration with Environmental and Risk Management activities


100

Gov 5.4.4.1 5.4.4.1.11 Continue to expand e-learning opportunities


Gov 5.4.4.1 5.4.4.1.13 Prepare contingency plans for high risk positions


100

Gov 5.4.4.2 5.4.4.2.1 Conduct Employee Opinion Survey CS Human Resources 1/07/2010 1/01/2013

30/06/201130/06/2013


100



116

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.4.2 5.4.4.2.2 Implement actions arising from Employee Opinion Survey

CS Human Resources 1/07/2011 1/07/2013

30/06/2012 30/06/2014

na 0 This project is not yet scheduled to commence

Gov 5.4.4.2 5.4.4.2.3 Implement Workforce Strategy CS Human Resources 1/07/2010 30/06/2014 100 Completed and endorsed by Council as part of the integrated planning process.

Gov 5.4.4.2 5.4.4.2.4 Improve functionality of Human Resources Information System (HRIS)


Gov 5.4.4.2 5.4.4.2.5 Implement Equal Employment Opportunity (EEO) Plan


Gov 5.4.4.2 5.4.4.2.6 Conduct benchmarking of Human Resources, WHS and Workers’ Compensation performance between councils


100

Gov 5.4.4.2 5.4.4.2.7 Review staff policies and procedures

CS Human Resources 1/07/2010 30/06/2014 100 Updated as required.

Gov 5.4.4.2 5.4.4.2.8 Report on outcomes of revised Performance Planning and Assessment (PPA) System


Gov 5.4.4.2 5.4.4.2.9 Review Performance Planning and Assessment (PPA) System


Gov 5.4.4.2 5.4.4.2.10 Implement Career Development Program


Gov 5.4.4.2 5.4.4.2.11 Continue to expand e-learning opportunities


Gov 5.4.4.2 5.4.4.2.12 Review online induction program CS Human Resources 1/07/2010 30/06/2014 100 Review completed and program updated.

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA92 Human resources management

CS Human Resources

KPI1 Staff turnover

4% 10% <10% 100 KPI2 Induction for new

employees completed within 10 working days

83% 59% 100%



117

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

KPI3 Grievances settled

100% 100% 100%

KPI4 Performance appraisals completed in accordance with schedule

25% 95% 95%

KPI5 Staff on exit who recommend NSC as a “good organisation to work for”

100% 98% 70%

Gov PA93 Learning and development program

CS Human Resources

KPI1 Identified training delivered in accordance with schedule

100% 100% 100% 100

KPI2 Statutory training delivered in accordance with schedule

100% 100% 100%

KPI3 Higher education assistance applications supported

100% 100% 100%

Gov PA94 WHS risk management

CS Human Resources

KPI1 WHS risk assessments completed and documented in accordance with schedule

na 100%

100%

100

KPI2 Employer Claims Cost Ratio

na 0.5 <0.58



118

Objective: 5.4.5 To minimise risk associated with Council’s activities. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.5.1 5.4.5.1.1 Revise Enterprise Risk Management (ERM) Framework

FIM Risk Management 1/07/2010 30/06/2014 na 0

Gov 5.4.5.1 5.4.5.1.2 Prepare and implement a Risk Register including acceptable risk levels, weightings and priorities across all strategies

FIM Risk Management 1/07/2010 30/06/2014 This project is complete

100

Gov 5.4.5.2 5.4.5.2.1 Facilitate training and education awareness programs regarding risk management


100

Gov 5.4.5.3 5.4.5.3.1 Review insurance arrangements including valuations


100

Gov 5.4.5.3 5.4.5.3.2 Prepare and implement Climate Change Adaptation Plan


100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA95 Claims management

FIM Risk Management

KPI1 Claims processed within 90 days of notification

98% 99% 80% 100

KPI2 New claims acknowledged within 10 working days of notification

100% 100% 95%

Gov PA96 Enterprise risk management

FIM Risk Management

KPI1 Compliance with liability risk management audit

100% 100% >90% 100

KPI2 Currency of enterprise risk register

100% 100% 100%



119

Objective: 5.4.6 To ensure the continuity of Council’s critical business functions. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.6.1 5.4.6.1.1 Review functionality of current document management solution


1/07/2010 30/06/2014 100 Review continuing as planned and executive management (MANEX) regularly updated.

Gov 5.4.6.1 5.4.6.1.2 Review options for off site storage and archival of council records



100

Gov 5.4.6.1 5.4.6.1.3 Digitise historical building records FIM Document Management Services


100

Gov 5.4.6.1 5.4.6.1.4 Implement electronic lodgement of information


1/07/2010 30/06/2014 100 Completed. Users are continuously reminded to support the electronic lodgement of information.

Gov 5.4.6.1 5.4.6.1.5 Review records management policies and procedures


1/07/2010 30/06/2014 100 Completed. All internal manuals and guidelines have been reviewed.

Gov 5.4.6.1 5.4.6.1.6 Continue to develop performance reporting across document management solution


1/07/2010 30/06/2014 100 Completed. New reports have been designed to improve performance across the organisation.

Gov 5.4.6.2 5.4.6.2.1 Review Business Continuity Plan FIM Risk Management 1/07/2010 30/06/2011 This project is complete

100

Gov 5.4.6.2 5.4.6.2.2 Test Business Continuity Plan FIM Risk Management 1/04/2013 30/06/2014 100 Test carried out on the 3 June 2013 and plans updated 28 June 2013.

Gov 5.4.6.3 5.4.6.3.1 Continue migration of corporate systems to browser environment



100

Gov 5.4.6.3 5.4.6.3.2 Review and implement Knowledge Management Plan


1/10/2010 30/06/2014 100 Completed in line with the review of the document management solution.

Gov 5.4.6.4 5.4.6.4.1 Upgrade information technology hardware and software across the organisation


1/07/2010 30/06/2014 100 Hardware is continuously being updated including the equipment for the multi-site storage project.



120

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Gov 5.4.6.4 5.4.6.4.2 Implement mobile information technology solutions across Council


1/07/2010 30/06/2014 100 The new "app" version of the document distribution system know as the "Hub" is proving to be more reliable than previous versions (ie Dashboard). This system allows the secure passage of confidential documents.

Gov 5.4.6.4 5.4.6.4.3 Implement virtualisation of servers FIM Information Technology

1/07/2010 30/06/2014 100

Gov 5.4.6.4 5.4.6.4.4 Complete implementation of telecommunications solution (voice and data)



100

Gov 5.4.6.4 5.4.6.4.5 Upgrade Authority software


1/10/2010 30/06/2014 100

Gov 5.4.6.4 5.4.6.4.6 Improve parcel addressing in Council’s property system



100

Gov 5.4.6.4 5.4.6.4.7 Develop and implement an Information Technology Strategic Plan


1/07/2010 30/06/2014 75 "Apps" will require further investigation and the opportunities from the multi-site project also need to be further explored. Both to be included in a revised plan.

Gov 5.4.6.4 5.4.6.4.8 Review IT policies and procedures



100

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA97 IT support services


KPI1 IT service requests resolved within priority based timeframe

96% 99% 95% 100

KPI2 Service availability during core hours

97% 98% 95%

KPI3 Back ups outside core hours completed

98% 99% 95%



121

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Gov PA98 Mapping and GIS information


KPI1 Mapping and GIS information provided within 5 working days

95% 99% 95% 100

Gov PA99 Records management


KPI1 Files retrieved from archive within 5 working days of receipt

95% 99% 95% 100

KPI2 Documents scanned and registered within 1 working day of receipt

90% 93% 95%

KPI3 Documents distributed within 1 working day of receipt

90% 93% 95%



122

Goal: 5.5 Ensure the long term financial sustainability of North Sydney. 97%

Objective: 5.5.1 To ensure North Sydney Council is financially sustainable. Projects

QBL Link

Strategy Code


YTD Traffic Light

YTD Progress

%

Comment 4th Quarter

Eco 5.5.1.1 5.5.1.1.1 Review Investment Policy FIM Financial Services 1/01/2011 30/06/2014 This project is complete

100

Eco 5.5.1.2 5.5.1.2.1 Review management and financial reports FIM Financial Services 1/07/2010 30/06/2014 100 Reports reviewed, new reports created and information distributed as per the agreed schedule.

Eco 5.5.1.2 5.5.1.2.2 Review the Long Term Financial Plan

FIM Financial Services 1/10/2010 30/06/2014 100 Completed as part of Resourcing Strategy adopted by Council in June 2013.

Eco 5.5.1.2 5.5.1.2.3 Conduct community consultation regarding proposed special rate variation (SRV)



100

Eco 5.5.1.2 5.5.1.2.4 Review Procurement Policy

FIM Risk Management 1/04/2013 30/06/2014 na 0

Eco 5.5.1.3 5.5.1.3.1 Identify commercial opportunities on Council’s land and building assets

EPS FIM

Property Assets Engineering Infrastructure Financial Services

1/07/2010 30/06/2014 100 A review of the property portfolio currently underway with the aim of preparing a Strategic Property Acquisition and Disposal Plan. One bid to acquire a commercial property was prepared and formally submitted in the last quarter. The bid was unsuccessful.

Eco 5.5.1.3 5.5.1.3.2 Implement program that identifies and evaluates business opportunities

FIM Financial Services 1/07/2010 30/06/2014 100 Opportunities pursued as they arise.

Eco 5.5.1.4 5.5.1.4.1 Identify, classify and develop a suitable fee structure for service delivery

FIM Financial Services 1/07/2010 30/06/2014 100

Eco 5.5.1.5 5.5.1.5.1 Review rating structure FIM Financial Services 1/07/2010

30/06/2014

100



123

Services

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

Eco PA100 Accounting

FIM Financial Services

KPI1 Creditors paid within agreed payment terms

95% 95% 90% 100

KPI2 Correct payments issued weekly

98% 100% 98%

Eco PA101 Commercial property portfolio management

EPS Property Assets

KPI1 Utilisation of commercial property

100% 100% 100% 100

Eco PA102 Financial reporting


KPI1 Statutory budget reporting and financial reports prepared and submitted within statutory timeframes

100% 100% 100% 100

Eco PA103 Financial services


KPI1 Operating balance ratio

na 5% >-10% 100

KPI2 Current ratio na 3% > or = 1.5%

KPI3 Broad liabilities ratio

na 30% 0-60%

KPI4 Building and infrastructure renewal ratio

na 75% 100%

Eco PA104 Investment portfolio management


KPI1 Investment rate of return above the 90 day UBSA Bank Bill Index

5% 2.59% 0.2% 100

KPI2 Debt service ratio na 0% 5%

Eco PA105 Procurement FIM Financial Services

KPI1 Purchase orders issued within two working days of an approved

97% 98% 95% 100



124

QBL Link

Service Code

Service Name




2012/13 Target

YTD Progress

%

YTD Traffic Light

requisition

KPI2 Approved vendor listing up to date

98% 95% 95%

KPI3 Contracts and tenders dealt with in accordance with policy

100% 100% 100%

Eco PA106 Revenue services


KPI1 Rates notices issued on time

100% 100% 100% 100

KPI2 Rates and charges overdue

1% 1% <4%

KPI3 Rates coverage ratio

50% 25% > or = 50%

KPI4 Debtors (excluding rates) collected within agreed payment terms

96% 95% 95%
