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2013 Annual Travel Workshop December 5, 2013

December 5, 2013. Concur Solutions Changes in 2013 Customer Service Travel Authorizations Audit Findings International Services Conference

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Page 1: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

2013 Annual Travel Workshop

December 5, 2013

Page 2: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Concur Solutions

Changes in 2013

Customer Service

Travel Authorizations

Audit Findings

International Services

Conference Guidance

Foreign Travel

Topics for Discussion

Page 3: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

CONCUR Solutions

On-Line Booking Tool

Page 4: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Use of previously canceled ticket whenever possible

One-connection Travel from a sister airport (PHF or ORF) if the

difference in airfare is ≧$200 Two hour window if a less expensive flight can

be located that meets the business need Purchase of Non-refundable tickets Regular coach seating (no premium upgrades,

business or first class without approval)

Airline ticket cost saving measures

Page 5: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Direct bill – contact CI Travel via email

Visitor Self-Pay – must have personal credit card number to reserve.

Reserving local hotels

Page 6: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Additional Training?

Questions?

Comments?

Suggestions

Page 7: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Changes in 2013

Page 8: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Trip approval verification by CI Travel before ticketing

Cancellation of a trip in SUBMITTED status Expense Report Notifications Corresponding with CI Travel ([email protected]

) Conferences – another topic Reapproval requirements reduced on Travel

Authorizations

What was new this year?

Page 9: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Customer ServiceFor Travel Functions

Page 10: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Customer Service in Travel TA System Petty Cash Process questions Comments Concerns Suggestions Recommendations

◦ Email [email protected]

Foreign Travel◦ Sasi Wojcik ◦ [email protected]◦ Ext 7437

Conference Travel◦ Eve Turner◦ [email protected][email protected]◦ Ext. 7838

Relocation◦ Sasi Wojcik

Page 11: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Travel Authorization

POA Approvals And

TS Release

Page 12: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

TA created after start date – no explanation

Third Party Reimbursment – Section not completed

POA splits – not user identified

Purpose insufficient to determine type of travel

Why TAs are Frequently Returned

Page 13: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Foreign Visitor Stipend

Payment / Voucher Processing Schedule

Calendar Year 2014

Period End Date

T/C Submit Stipend

Request to Payroll

A/P Check Date

T/SCheck

Released to T/C On

Direct Deposit

Date

T/SAdjusted Due Date

1/15 1/1 - 1/6 1/13 1/15 1/15 1/20

1/31 1/16 - 1/22 1/29 1/31 1/31 2/5

2/15 2/1 - 2/5 2/12 2/14 2/14 2/19

2/28 2/16 - 2/19 2/26 2/28 2/28 3/5

3/15 3/1 - 3/5 3/12 3/14 3/14 3/19

3/31 3/16 - 3/19 3/26 3/31 3/28Qtr 4/2

Stipend request can not be submitted prior to the first day of the pay period and must be submitted 5 business days prior to the check date. With the exception of the pay period ending 11/30 and 12/31 which is adjusted for holidays.

Checks given to T/C's on 4/14, 5/14, 7/14, & 9/29 should be given to visitor on the 15th & 30th respectively.

12/19 Check run will pull vouchers due through 12/30/14  12/22 Check run will pull vouchers due through 1/6/15  

Page 14: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

DOE AUDIT FINDINGS2013 Audit conducted by ORO

Page 15: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Some trips were not approved prior to the trip start date. (402-01 A-1)

◦ Approval must be no later than day before start date.

◦ Requires explanation in Notes/Comment section for why policy was not followed.

AUDIT FINDING

Page 16: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Some requests for reimbursement of actual lodging above per diem were requested after the trip end date. (402-03 C-2[d])◦ Actual Lodging Form (ALF) should be attached to

TA

◦ Approval/Denial email will be sent to TA Preparer

◦ If submitted with ER – Explanation must be written (why policy was not followed)

Audit Finding

Page 17: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Expense reports were not submitted timely.◦ Travel Policy 402.01 states:

Domestic – due within 10 business days after return Foreign – due within 20 business days after return

◦ Electronic ER Status helping?◦ Reminder Notifications helpful?

Labor & Travel Project code not the same.

Audit Findings

Page 18: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

CONFERENCE GUIDANCE

Eve Turner

Page 19: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Expense Report Limitations

Add Event and/or Projections

“Conferences Requiring Approval” spreadsheet

Conference lodging rate eliminated (10/31/13)

Conference Changes

Page 20: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Foreign Travel Management System

(FTMS)

Sasi Wojcik

Page 21: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

FOREIGN TRAVELFrequently Asked Questions

Page 22: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

JLab policy (402.01-A7) and Foreign Travel Order 551.1D requires 2 days of business for every 1 day of personal for approval.

Day before start of business – (travel day)

Day of Rest – (FTR 301-10.125 - 14 hour rule)

Day after end of business - (travel day)

Day(s) between business engagement - (consult Jlab Foreign Travel office)

Day(s) business is being conducted

How are days of travel counted?

Page 23: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Where origin and/or destination are outside US and scheduled flight time, including stopovers and change of planes, is in excess of 14 hours, you may

◦ Use “lowest other than coach-class” airfare, or◦ Have a rest stop en route, or ◦ Rest period (not to exceed 24 hrs) upon arrival at

final destination.

Reference: FTR 301-10.125

What is the 14-Hour Rule?

Page 24: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Canada Costa Rica Denmark Dominican Republic France Germany Ireland Italy Mexico Netherlands Portugal Spain Switzerland United Kingdom

10/18/13

What Countries do not qualify for a DAY OF REST?

Method used for determination:Based on one connecting flight witha 2 hr. layover from NN or Norfolkand landing at major city airportin the destination country. Consult Travel Services for exceptions that may apply when itinerary isoutside of these parameters.

Method used for determination:Based on one connecting flight witha 2 hr. layover from NN or Norfolkand landing at major city airportin the destination country. Consult Travel Services for exceptions that may apply when itinerary is outside of these parameters.

Page 25: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Policy 402-03 B-3 states:

◦ U. S. Flag Air carriers shall be used for all domestic travel. 

◦ Foreign travel, may be accomplished through the use of a U.S. Flag Air Carrier or a foreign carrier with an open skies agreement in accordance with FAR 47.403-2 and FTR301-10, 135(b).

◦ More on Fly America Act and Open Sky Agreements can be found at:

www.GSA.gov/openskies

Are we allowed to use a Foreign Carrier across the water?

Page 26: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

Medical - Travel Guard by CHARTISSee Foreign Travel approval email attachment.

Auto – Take insurance offered by vendor

Refer to “Insurance Information for Jlab Traveler’s” pamphlet on the travel webpage at:http://wwwold.jlab.org/div_dept/cfo/travel/pamphlet.pdf

What Insurance does the Lab provide during official business travel?

Page 27: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

2013 Annual Travel WorkshopInvitation to attend Traveler Briefing

Attend Travel Requirements Briefing

for Travelers ◦December 11, 2013

◦CC, Auditorium◦2:30 – 3:30pm

Page 28: December 5, 2013.  Concur Solutions  Changes in 2013  Customer Service  Travel Authorizations  Audit Findings  International Services  Conference

QUESTIONS

12/5/2013Comments

YOUR TURN