DECEMBER 2017

CityLifeEditor | Joy Dover, Communications Coordinator

joy.dover@medicalcityhealth.com

Mark Your Calendar

DEC6

DEC5

DEC7

DEC12

DEC14

DEC14

DEC15

DEC27

DEC19

JAN16-19

DEC20

JAN20

Free Holiday Meal – Frisco

Ethics Presentation

Free Holiday Meal – Plano

Adopt–a–Family GiftDeadline

Angel Tree Gift Deadline

Hope Fund Donor Benefi ts Distribution

Innovator Award Submission Deadline

MCP Blood Drive

Wellness Wednesday

Chat with Charles

Winter Employee Forums

Annual Bowling Tournament

Tuesday, December 5th11 a.m. - 2 p.m.

Thursday, December 7th11 a.m. - 2 p.m.10 p.m. - 12 a.m.

Free Employee Holiday Meal

You’re Invited

2 CityLife | December 2017 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

Adopt an MCP ‘Angel’ This Holiday Season

Each year, MCP’s Angel Tree program continues to grow, thanks to the spirited support of the hospital’s employees.

The program enables employees in fi nancial straits to provide holiday gifts for their children. Departments adopt one or more “angels,” each of which displays a child’s name and his or her desired gift.

If your own department or unit would like to participate, ask your leader to contact Human Resources. Gifts are due in HR on Thursday, Dec. 14.

‘Friendly Bob’ Hangs Up His Headset

T he unoffi cial voice of Medical City Plano is stepping down after nearly two decades as a PBX operator at the hospital.

Robert Powell, popularly known as “Friendly Operator Bob,” will formally retire on December 22.Everyone at MCP wishes Bob the very best in his future endeavors. He will be missed, both personally and professionally.

Robert Powell Retirement Reception • Tuesday, Dec. 19, 2-3 PM • The View

OR Director-in-Training is an Avid Outdoorsman

We extend a warm welcome to Adam Smith, who has assumed the position of Associate Direc-tor of Surgery.

Through April, Adam will be enrolled in MCP’s Director Development Program, learning the responsibilities and leadership skills that go with being an OR director.

Adam previously served as Director of Surgery at Surgery Center of Texas. He holds a master’s degree in nursing from UTA.

Adam grew up in Carmangay, in the Canadian province of Alberta. He, his wife, and their fi vechildren now reside in Van Alstyne.

His recreational interests include almost anything having to do with the outdoors, but specifi cally snowboarding, skateboarding, wakeboarding, dirt biking, mountain biking, camping, skeet shooting, woodworking, and smoking brisket.

New Leader Will Drive Service-Line Development

This month we greet the arrival of Mike Wimer as a member of our leadership team. In his role as Director of Business Development, Mike will focus on physician recruitment and the launch of new and expanded program off erings.

He comes to MCP after a highly successful career in surgical sales, most recently as a Surgical Ac-count Manager for Med-El Corporation in Dallas. For 16 years, Mike worked closely with hospitals and physicians in a variety of specialties to promote the adoption of new equipment, resulting in signifi cant business growth.

His undergraduate degree is from the United States Naval Academy. He subsequently earned an MBA from Southern Methodist University’s Cox School of Business.

Mike and his wife of 15 years are the parents of a 13-year-old son. The Wimers enjoy hiking and camping, particularly along the Pacifi c Coast.

NICU Manager is a Seasoned Leader

Please welcome Sonja Castillo, who has joined MCP’s leadership team as nurse-manager of the Neonatal ICU.Sonja brings deep knowledge of neonatal and pediatric critical care, and the transport issues that can

arise with these patient populations. She has served in several diff erent leadership roles connected with these service-lines over the past 10-plus years.

Sonja’s undergraduate degree is from the University of Texas, and her master’s degree in nursing is fromTexas Woman’s University. She grew up in Mesquite, and now makes her home in Frisco.

Sonja’s husband is a 26-year veteran of the Dallas Police Department. They have three college-age children.In her free time, Sonja enjoys symphony concerts, modern dance recitals, and musical theater performances.

She also loves to travel.

NEW CITY LEADERS

Published by and for the Medical City Plano Healthcare Team | December 2017 | CityLife 3

RECOGNIZING OUR SPIRIT OF INNOVATION

Do you have a creative idea that supports our commitment to the care and improvement of human life? Enter it now

for consideration for the HCA Innovators Award, a component of the HCA Healthcare Awards of Distinction.

Full-time employees are eligible for local and division monetary awards, and the national $10,000 award in each category (see below for eligibility exceptions).*

Although you are welcome to submit ideas year-round, please submit them on the InnovationLink website by December 15 in order for them to be considered for the current Awards of Distinction program.

To enter your idea:• Go to hcainnovationlink.com.• Select the “SUBMIT” button to go to the entry

form.• You can save your entry as a work-in-progress,• but be sure to complete the submission of your

idea when fi nished.

All submissions will be reviewed and considered. However, to spur your thinking and help align your ideas with HCA’s Strategic Innovation initiative, here are some thoughts to get you started in each category:

1. Quality and Patient SafetyAn idea that improves clinical outcomes;

facilitates public recognition for quality or performance; improves use of clinical resources; reduces employee health issues.

2. Service ExcellenceAn idea that enhances the patient, physician

or employee experience; improves satisfaction or loyalty scores; supports diversity.

3. Financial ImpactAn idea that results in measurable expense

reduction; enhances patient care management to reduce risk; produces increased volumes; enhances reimbursement or revenue loss avoidance.

Specifi c examples in each of these categories can be found at hcainnovationlink.com.

Idea Judging Process and TimingLocal and division Innovators Award winners will be selected in January/February of 2018. Enterprise winners will be recognized in

Q2 2018 as part of the HCA Healthcare Awards of Distinction, which includes the Frist Humanitarian Award and HCA Excellence in Nursing Award.

4 CityLife | December 2017 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

Save the dates!

MCP Holiday Blood DriveTuesday, December 19, 8 AM to 2 PM

Donor Coach in MCP Parking Lot(near 15th Street entrance)

To make an appointment,call 1-800-733-2767, or visitredcrossblood.organd enter “medicalcenterplano” to schedule a donor time.

Seventh Annual MCP/MCF Classic Bowling TournamentSaturday, January 20, 1–3 PMPlano Super Bowl (2521 Ave. K in Plano)Team Rosters due to HR by January 12

Winter Employee ForumsMedical City FriscoTuesday, January 16

Medical City PlanoWednesday–Friday, January 17 –19

Times to be announced.

Wellness Wednesday

Are the multiple, overlapping demands on

your time during holiday season causing you to become a little frazzled? Baking, buying and wrapping gifts, parties, work demands, children and school demands – the list of potential vexations seems endless!

On Wednesday the 20th from 11:30 a.m. to 1:30 p.m., pick up a healthy lunch special at the Coit Street Café. Then stop by the Wellness Wednesday table for some useful tips and tools that will help you manage your stress levels at this very busy time of year.

Chaplain’s Corner

O Holy Night

The story of “O Holy Night” begins in France with a wine commissionaire who enjoyed writing poetry.

In 1847, Placide Cappeau de Roquemaure was asked by his parish priest to pen a poem for that year’s Christmas mass. He wrote it while riding to Paris in a horse-drawn coach. By the time he arrived there, “Cantique de Noel” had been completed.

Cappeau felt his poem was more than just a poem – it was a song in need of music.

Cappeau had a musician-friend, Adolphe Charles Adam, who had studied at the conservatory in Paris. Adam was famous, with a long backlog of requests to write musical works for the theater and concert hall.

Cappeau’s lyrics posed a challenge for Adam. He was a man of Jewish ancestry, and the words of “Cantique de Noel” spoke of a holiday he himself didn’t celebrate, and of a man he did not regard as being truly the Son of God.

Nevertheless, Adam set to work writing a setting for Cappeau’s beautiful words. The fi nished composition pleased both the poet and his priest. It was performed just three weeks later.

Initially, “Cantique de Noel” met with wholehearted acceptance. Later, Placide Cappeau became a socialist and left the church. At that time, church leaders also discovered that Adolphe Adam was a Jew, and abruptly withdrew their previous endorsement of the “Cantique de Noel.”

Yet even as the church tried to suppress the “Cantique,” the French people continued to sing it.

Eventually John Sullivan Dwight, a 19th-century American writer, brought the “Cantique” to our own shores. An ardent abolitionist, Dwight was deeply moved not only by its account of the birth of Christ, but particularly by its third verse, which he rendered in the following way:

“Truly he taught us to love one another; his law is love and his gospel is peace. Chains shall he break, for the slave is our brother; and in his name all oppression shall cease.”

Following its publication in Dwight’s own magazine, “O Holy Night,” his English translation of the “Cantique,” quickly found favor on this side of the Atlantic, especially in the North during the Civil War.

Then, on Christmas Eve 1871, amid fi erce fi ghting between the armies of Germany and France, which were at that time engaged in the Franco-Prussian War, a French soldier suddenly leapt from his muddy trench. Both sides stared at the seemingly crazed man. Boldly standing with no weapon in his hand or at his side, he lifted his eyes to the heavens and sang the opening bars of the “Cantique de Noel.”

When all three verses had been sung, a German infantryman emerged from his own hiding place and responded in kind by singing Martin Luther’s hymn “From Heaven Above to Earth I Come.”

The story goes that for the ensuing 24 hours a truce was observed, which allowed soldiers on both sides to celebrate Christmas.

It has been speculated that these extraordinary events led to the re-embrace by the French church of the “Cantique de Noel.”

Since its debut in 1847 at Christmas mass in a small church in the French countryside, “O Holy Night” has been performed millions of times in churches in every corner of the world, and has become one of the most extensively recorded of all spiritual songs.

May both the words and music of “O Holy Night” enrich your holiday season.

Blessings,Chaplain Garry

December 2011:30 a.m.–1:30 p.m.

Published by and for the Medical City Plano Healthcare Team | December 2017 | CityLife 5

On November 20, Katherine Arvesen started her new job as a Food and Nutrition

Services dietitian.

What brought you to MCP?The hospital’s great reputation!What are your favorite restaurants?Eatzi’s, Jimmy John’s, and BIRD Bakery .What’s your favorite snack food? Candy? Beverage?Goldfi sh® and baby carrots. / Skittles (purple bag) / LaCroix.What are your favorite ways to spend your free time?Playing guitar, sand volleyball, running/walking, tennis, art, concerts, traveling.Where do you like to shop?Anthropologie, Nordstrom, and Target.What are your favorite movies?Gone with the Wind and The Notebook.What are your favorite books?Blue Like Jazz, Fahrenheit 451, Boundaries, Tuesdays with Morrie, and The Bible.What are your favorite sports team?Dallas Mavericks, Dallas Cowboys, Dallas Stars, and college football.Family highlights?Parents live in Dallas. Have two older brothers.Dream vacation destination?Greece!Anything else?I am left-handed.

NEW EMPLOYEES

One-Year Anniversaries New Hire Spotlight

Milestone Service Anniversaries15 Years

Jo-Ell Lohrman – Trauma Services

20 YearsRobert Blake – Organizational Eff ectiveness

Marisol Glennon – NurseryRomaine Wick – Security

25 YearsAmy Atnip – Trauma Services

Noah Adams – Cardiac StepdownHuda Al-Someri – NFSAnupriya Baby – Med-TeleTreniece Benjamin – L&DMichelle Black – Speech TherapyKassi Brooks – Speech TherapyVenetta Caines – Med-TeleErika Chacon-Case – RadiologyTyler Clark – PharmacyHaley Clayton – Neuro PCUBrittney Cockerham – Med-TeleKendle Combs-Bambenek – L&DHannah Connell – Neuro ICUWendell Copeland – Med-SurgKeidaLopez Coronado – EVS

Joshua Dominguez – Respiratory CarePatricia Espinosa – Cardiac Cath LabEric Fisk – PBED RadiologyTheresa Freeman – Med-SurgMakemia Hamilton – NFSArneita Harrington – CardiologyGeorgia Harris – NFSRhonda Hodge – Respiratory CareWhitney Hooper – CCUMackenzie Jenkins – LaboratoryCynthia Keiser – Heart Failure ClinicUlises Maldonado – Respiratory CareLindsay Mathis – RadiologyJamal Mourad – Frisco PharmacyThinh Nguyen – Laboratory

Gabrielle Osemwegie – Occupational TherapyVyoma Parikh – Rehab TherapySamantha Seaton – LaboratoryKrista Settle – Frisco Rehab TherapyNiki Stinde – Med-SurgBernadeth Talban – Neuro ICUKesha Toliver – SchedulingShanda Tomlin – Neuro ICUSarah Wayman – Med-TeleCheriquita Webster – ICU StepdownBrittany White – Neuro PCUAlison Woods – L&DDenise Wright – Speech TherapyRandolph Young – EVSDeborah Young-Powell – Neuro ICU

Kiss AgueloAtim Appio-RileyDavid ArnquistSophie BelusoLarry BezdekSophia BhandariShongerwi Chekenyere

Joshua CrewsLucas DobrockJulia FloresClinton KeelAmanda LindseyAgapito OquindoAmber Parker

Angel RollinsFaith RutledgeGari SansingSophie SimisiTuyet TranEvelyn VillelaVincy Wilson

6 CityLife | December 2017 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

Fifth Floor/Orthopedics-Trauma

Kasey Kiley ✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

ChiChi Kenea ✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

Miles Rochen ✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓

Jarel Pelayo ✓✓✓✓✓✓✓✓✓✓✓✓✓✓

Che Bell✓✓✓✓✓✓✓✓✓✓✓✓✓

Patsy Nisar ✓✓✓✓✓✓✓✓✓✓✓✓✓

Vandhana Shibu ✓✓✓✓✓✓✓✓✓✓✓✓✓

Ruel Walker-Banks ✓✓✓✓✓✓✓✓✓✓✓✓✓

Sharon Cook ✓✓✓✓✓✓✓✓✓✓✓✓

James McKiddy ✓✓✓✓✓✓✓✓✓✓✓✓

Bonny Glenn✓✓✓✓✓✓✓✓✓✓✓

Raquelle Richard ✓✓✓✓✓✓✓✓✓✓✓

Jaleesa Ateman ✓✓✓✓✓✓✓✓✓✓

Beth Bownds✓✓✓✓✓✓✓✓✓✓

Abeba Kassa✓✓✓✓✓✓✓✓✓✓

Jill Ellis✓✓✓✓✓✓✓✓✓

Cynthia Waddleton ✓✓✓✓✓✓✓✓✓

Ivy Jones ✓✓✓✓✓✓✓✓

Gwen Rost ✓✓✓✓✓✓✓✓

Tiff any Hardman✓✓✓✓✓✓✓

Alyssa Lannoo ✓✓✓✓✓✓✓

Ernest Mensa ✓✓✓✓✓✓✓

Josmary Rivera ✓✓✓✓✓✓✓

Chelsea Brockhoff ✓✓✓✓✓✓

London Byars ✓✓✓✓✓✓

Seble Kassahun ✓✓✓✓✓✓

Alison Flood ✓✓✓✓✓

Anna Layton ✓✓✓✓✓

Lloren Lusk ✓✓✓✓✓

Karen Mulenga ✓✓✓✓✓

Kelly Warren ✓✓✓✓✓

Brittani Wilson ✓✓✓✓✓

April Power ✓✓✓✓

Gordana Pranjic ✓✓✓✓

Ivan Ros ✓✓✓✓

Megan Mehan ✓✓✓

Cristina Reid ✓✓✓

Alanna Rose ✓✓✓

Alexandra Adams ✓✓

Abby Chekenyere ✓✓

Ania Kacprzynska ✓✓

Lilian Mabiru ✓✓

Alice Peter ✓✓

Allison Thompson ✓✓

Melissa Ramirez ✓Luisa Salazar ✓Gladys Scales ✓Metzli Valencia ✓Jasmine Wymore ✓

Seventh Floor/Cardiac Stepdown

Carolina Yepes✓✓✓✓✓✓✓✓

Stacy Varghese✓✓✓✓✓✓✓

Mahesh Bhanderi✓✓✓✓✓✓

Tim Islas ✓✓✓✓✓✓

Lovely Prince ✓✓✓✓✓✓

Perla Ramirez ✓✓✓✓✓✓

Antonette Hatton ✓✓✓✓✓

Nimisha Jose ✓✓✓✓✓

Kathryn McCoy ✓✓✓✓✓

Stefanie Thorne ✓✓✓✓✓

Jessica Bray ✓✓✓✓

Brittani Cole ✓✓✓✓

Katherine Jones ✓✓✓✓

Janak Panchal ✓✓✓✓

Edelweiss Chousand ✓✓✓

Liesha Davis ✓✓✓

Abhini Joseph ✓✓✓

Patsy Marquez ✓✓✓

Christina Titus ✓✓✓

Ashley Betts ✓✓

Rheannon Bujakowski ✓✓

Andy Collier ✓✓

James Cruse ✓✓

Dianne Garcia ✓✓

Samantha Hebert ✓✓

Lovely John ✓✓

Kathy Mason ✓✓

Pamela Pittman ✓✓

Christina Strickland ✓✓

Gabbie Barnes ✓Carmen Cogwell ✓Allie Coulter ✓Albert de Guzman ✓Sameh Helal ✓Allison Jackson ✓Stephanie Johnson ✓Roseanne Khan ✓Crystal Lee ✓Cameron Patterson ✓Deya Rodriguez ✓Kathy Ruetz ✓Merlin Thomas✓

Beth Yium ✓June AjuogaTerika BradleyShelley BrauerGary CostenCrystal FlickAnnette GarzaAnnah KaariaPauline MageeShelia MahanaNikkie MulkeyMegan PalmerStephanie PettusShaila SharmaChandrika SolankiMallory WhitworthDenetria WilliamsChelsea WrightDiana Zamarron-Zarzosa Sixth Floor/ICU Stepdown Coletta Ford ✓Jenna Hitchcock ✓Felicia Johnson ✓Kingsley AddoMichael AguilaKendall BrownGraciela DiverCourtney DurhamJeannine GarciaKatie ParryMari Villarreal

Jason Wright Cardiac Rehabilitation Denise Clarkston ✓✓

Jeanne Cross ✓✓

Kasie Elmore ✓✓

Lynn Kubic ✓✓

Tea Hatzmann ✓✓

Marianne Megarity ✓✓

Maribel Ortiz ✓✓

Hailey Rock ✓✓

Ashley Salazar ✓✓

Chelsey Shivers ✓✓

Danielle Walker ✓✓

Med/Tele Patricia McMillon✓✓✓✓✓✓

Elizabeth Yanez ✓✓✓✓

Connor Peters ✓✓✓

Erin Shipp ✓✓✓

Bernadette Breen ✓✓

Christina Caulton ✓✓

Sunny Gebeyehu ✓✓

Morgan Lemoine ✓✓

Sabrina Maurer ✓✓

Danielle Miller ✓✓

Tiff ani Shelby ✓✓

David Arnquist ✓Ann Avena-LC ✓Joe Ayala ✓Narelle Bailey ✓Elisabet Bekele ✓Jimmy Francis ✓Tayler Grayer ✓Elizabeth Hanna ✓Rose Jackson ✓Robert Merryfi eld ✓Madison Moyer ✓Jessica Nguyen ✓Yolanda Nickerson ✓Bryan Carlo Padua-LC ✓Hiral Savalia ✓Destiny Scott-Cole ✓Milly (Mimi) Stanford ✓Mime Taye ✓Larry BezdekYabozah (Rosalie) Boa-KouameKathleen FilesCayli FowlerDomitilla IwuColton JohnsonDomitilla IwuSimon KaiteiKatie KimLina MehterianBeza MekonnenTawney MyersJennifer NashAkudo NwanyanwuJoseph PasionRoneth SacilSiby Thomas Neuro ICU Victoria Tarasevich ✓✓✓✓✓✓✓✓✓✓✓

Isaac Cano ✓✓✓✓✓✓✓✓✓

Natalie Creel✓✓✓✓✓✓✓✓✓

Yana Kim ✓✓✓✓✓✓✓✓✓

Madelaine Nugent ✓✓✓✓✓✓✓✓✓

Peaches Payne ✓✓✓✓✓✓✓✓✓

Jorge Juarez ✓✓✓✓✓✓✓✓

Maryam Torkamani ✓✓✓✓✓✓✓✓

Lauren Eliason✓✓✓✓✓✓✓

Ali Garza ✓✓✓✓✓✓✓

Courtney Williamson ✓✓✓✓✓✓✓

Kiss Aguelo ✓✓✓✓✓✓

Sam Allen ✓✓✓✓✓✓

Katie Dawson ✓✓✓✓✓✓

Chip Hatton ✓✓✓✓✓✓

Lori Roman ✓✓✓✓✓✓

Kira Sallee ✓✓✓✓✓✓

Blessy Alexander ✓✓✓✓✓

Jeremy Freeman ✓✓✓✓✓

Amanda Gambril ✓✓✓✓✓

Wes Gambril ✓✓✓✓✓

Amber Halverson ✓✓✓✓✓

Miranda Marquette✓✓✓✓✓

Maile Mason ✓✓✓✓✓

Luis Matute ✓✓✓✓✓

Brin Morris ✓✓✓✓✓

Ese Nosakhare ✓✓✓✓✓

Sarah Romero ✓✓✓✓✓

Greg Balogh ✓✓✓✓

Erica Laney ✓✓✓✓

Pat Naicker ✓✓✓✓

Greg Pastacaldi ✓✓✓✓

Aubrey Ross ✓✓✓✓

Maisa Saaban ✓✓✓✓

Scott Schultz ✓✓✓✓

Elizabeth Stone ✓✓✓✓

Noime Templa ✓✓✓✓

Benila Thomas ✓✓✓✓

Mohammed Tirmizi✓✓✓✓

Deanna Turnbull ✓✓✓✓

Meghan Wright ✓✓✓✓

Cody Baycroft ✓✓✓

Bianca Duda ✓✓✓

Sheryll Gomez ✓✓✓

Alfe Ladrido ✓✓✓

Jeff McManus ✓✓✓

Yoganand Paul ✓✓✓

Alora Riley ✓✓✓

Muy Seng ✓✓✓

Adam Skidmore ✓✓✓

Abby Black ✓✓

Lynn Buensuceso ✓✓

Krista Flemmons ✓✓

Greg Gaa ✓✓

Duy Ho ✓✓

Jennifer Jacobi ✓✓

Kim Ladrido ✓✓

Skyler Lape ✓✓

Amy Malwitz ✓✓

Melissa Meachum ✓✓

Stacey Murphy ✓✓

Maimoona Qazi ✓✓

Tommy Russell ✓✓

Ebony Shelton ✓✓

Mallorie Tabor ✓✓

Melissa Vickrey ✓✓

Kristen ArnoldRhoan BallesOlivia BasaMichael BauschIvette BrittingDon CallaAgnes EllimaKaren EricksonJosie GaytanRobert Green

Tia KangHeather MaherRicardo MedinaLeig MoranLauren NguyenEric OforiGinger PrinceAbby RanaShanda TomlinJuly TongolRaya WeeDeborahYoung-Powell Neuro PCU Ann Gines ✓✓✓✓

Alicia Taylor ✓✓✓

Emilee Stahl ✓✓

Osa Bernecker ✓Melissa Clark ✓Beatriz Cuellar ✓Denna Hardy ✓Jordan Henderson ✓Stacy Howland ✓Gwen Iselt-Tubbs ✓Sabrina Lalani ✓Dejin Omer ✓Den Que ✓Sophie Simisi ✓Emily Todd ✓ Nursery Kelly Page✓✓✓✓✓✓✓✓✓✓

Lynda Morley✓✓✓✓✓✓✓✓

Amber Rogde ✓✓✓

Meghan Bolton ✓✓

Josie Castelo ✓✓

Marisol Glennon ✓✓

Elizabeth Joseph ✓✓

Annette BaroneMichelle DolanErin GuymonMindy KristenssonAngela KroekerHeather LawsonAbby MadsonEmily PerkinsJennifer RedusShari Whitehead Patient Access Agnes Garza✓✓✓✓✓✓✓✓✓

Tina Andrews ✓✓✓✓

Linda King ✓✓✓✓

Hailey Rock ✓✓✓✓

Rosemary Brass ✓✓✓

Paula Cotton ✓✓✓

Kathy Manning ✓✓✓

Theresa Morgan ✓✓✓

Brinda Nichols ✓✓✓

Kim Clopton ✓✓

Karen Troutt ✓✓

Casarae Womble ✓✓

Elizabeth Ali ✓Randi Clay ✓Martina Roberson ✓Jonathan Wilson ✓Brittnany BlaineKathy BohanonKathy CressKalynguthrieLatonya Long

Ashley MartinezCarla MooreAlexis O’BrienHannah ParkerJanifer Segrest

Rehabilitation Services

Stanley Gaddis ✓✓✓

Lisa Ayala ✓✓

Allysson Gore ✓✓

Donna Koskan ✓✓

Ivan Ros ✓✓

Allison Thompson ✓✓

Roel Mediana ✓Jimmy Olores ✓Joann Pettit ✓Jakayla Price ✓MK Roberts ✓Jessica Scott ✓Erica Vo ✓Gailann White ✓Gianni BatesSucharita ChandraDonna GrinnellAlexandra JensenJay MarbleAlisa MendelMaria OrtizApril PowerVictor Sotto

Women’s Services

Judie Eggl ✓✓✓✓✓✓✓✓✓✓✓✓✓✓

Meg Reed✓✓✓✓✓✓✓✓✓✓✓✓✓

Julie Bartolo✓✓✓✓✓✓✓✓✓

Cathey Rose ✓✓✓✓✓✓✓✓

Sereta Wright ✓✓✓✓✓✓✓

Kelley Ellis ✓✓✓✓✓✓

Keysla Square ✓✓✓✓✓✓

Amy McCarthy ✓✓✓✓✓

Melissa Neal ✓✓✓✓✓

Bushra Sohail ✓✓✓✓✓

Silgi Augustine ✓✓✓✓

Stefanie Bassford ✓✓✓✓

Lena Cain ✓✓✓✓

Carmen Davis ✓✓✓✓

Bindu Mani ✓✓✓✓

Amy Ogokwe ✓✓✓✓

Alice Varughese ✓✓✓✓

Lily Vinson ✓✓✓✓

Sandra McRight ✓✓✓

Stacy Peralta ✓✓✓

Gloria Pittman ✓✓✓

Simone Raj ✓✓✓

Omara Serrato ✓✓✓

Courtney Beltz ✓✓

Amber Brown ✓✓

Faith Gay-Wilson ✓✓

Margo BrooksHelen CruzKim DonohoeJoo LeeTerry RabonPriya ThomasRemi ThomasLisa Wilson

“Excellence ALWAYS” Employee Recognition

Congratulations to our employees who were mentioned favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests and fellow employees. Thank you for delivering

Excellence Always. The ✓s indicate multiple compliments!

Published by and for the Medical City Plano Healthcare Team | December 2017 | CityLife 7

December Standard of the Month

“Leadership”

THIS SPOTLIGHT

shines the light on one sta� member who is frequently complimented on patient comment cards or letters.

What Does Right Look Like?

Seventh Floor Nurse-Clinician Trista Smith is a shining star when it comes to our “Excellence Always” standards. She maintains a positive attitude no matter

what the situation, and has a way of always making our patients feel at ease. She is constantly looking for ways to make people smile. One example was the time she made “towel teddy-bears” to cheer up our elderly confused patients. Trista is always thinking outside the box and goes out of her way to do things for others. Her warmth and compassion are palpable, and inspire others to try to emu-late her. Thank you, Trista, for being the sunshine on 7! – Emily Sneed Director Intermediate Care Services

MCP/MCF Green Light SummaryA snapshot of department stoplight activities in the green.

• The Cardiac Stepdown unit upgraded its wi-fi for iMobile devices.• CCU has ordered a Barton chair for mobility.• The Ortho/Trauma unit has ordered new dopplers, rolling walkers, and wheelchair

leg-rests.• The Neuro PCU unit received two new medication carts.• The Surgical Oncology unit received new computers in some patient rooms.• An overhead speaker was installed in the Chaplain’s Offi ce, so he can respond to

Code Blues.• The Finance Department completed its second round of inventory on the Frisco

campus.

Theresa Tang, our Burn Clinic Supervisor, is showing herself to be a leader who can bring

about positive change for our patients. Under her direction, we have seen a series of great patient-satisfaction scores. Our wait-times, from the time of patient arrival to “seen-by-physician,” are less than 30 minutes. After reviewing some of our HCAHPS scores, Theresa found opportunities for improving patient privacy and the comfort of our waiting room. She obtained approval for privacy glass around the patient registration area,

provided a charge-station for electronics, and is setting up a coff ee bar. In addition, our TV is now tuned to provide calming music for patients to listen to while waiting. Theresa works with physicians and staff members to ensure a great patient experience and takes the lead in instituting improvements that benefi t our patients. She always goes the extra mile and has been a great addition to our Burn Clinic team. – Cyndi Basch, Burn Center Manager

A New Way to Submit Work Orders

In recent months, MCP Facilities staff members have been hard at work implementing ClikPhix, HCA’s new tool for managing maintenance work orders.

ClikPhix will replace the current system at the end of the year. This means the way you and your staff request maintenance service will change.

As of November 29, anyone with a 3-4 ID can fi ll out a simple service-request form via ClikPhix from an HCA-owned computer. That service request will then go directly into a queue which can be viewed by Facilities.

No more phone calls. No more wondering what happened to past requests, as requestors will be automatically informed of updates.

For example, a requestor will receive an e-mail update when a request is accepted. An update also is generated in the event the request is put on-hold pending the arrival of needed parts. Yet another update is sent when the work is complete.

E-mails, signs, and posters will help raise awareness of the new process. However, Facilities can’t do it alone. It will take all of us to share the news.

We appreciate your assistance and look forward to sharing more about ClikPhix with you soon.

8 CityLife | December 2017 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

A Holiday Message from the CEONew Medical-Surgical UnitMakes its Debut

MCP leaders and staff members gathered the afternoon of Friday, Nov. 10, for the ribbon-cutting that formally launched the hospital’s new Med-Surg unit.

Located on the Third Floor of Building II, the 19-bed unit and its staff are currently focused on overfl ow Med-Surg patients and acute care for the elderly.

Highlighting the ceremony were remarks from senior leaders and a tour of the new rooms, as well as an appealing array of celebratory refreshments.

Front row, left to right: Sandy Haire, Chief Nursing Executive; Gary Marshall, M.D.; Margie Nichols, Nurse-Manager; Angela Fisher, Director of Project Management; Patrick Rohan, Chief Operating Offi cer.

Each year, the holiday season aff ords us opportunities to gather and celebrate with family and friends.

It is also a time in which we can refl ect on the many successes we have enjoyed the preceding year.

So there can be no better time for us to reaffi rm the mission, vision, and values that have made Medical City Plano and Medical City Frisco the great hospitals they are,

and that furnish us with the promise of even greater things to come in 2018.The year just-completed was fi lled with exciting progress on many fronts, beginning

with the adoption of a new name, new signage, and new uniforms as we transitioned to Medical City Healthcare. These developments were followed closely by a successful triennial Joint Commission survey on all campuses.

Other achievements in which we can take great pride include:

Medical City Plano• Received designation as Collin County’s only Level 1 Trauma Center;• Secured our third consecutive Magnet designation for nursing excellence;• Earned designation by U.S News & World Report as a Top 10 regional hospital;• Received an “A” grade from the Leapfrog Hospital Safety Score for the fourth

consecutive term;• Unveiled our newly renovated Emergency Department, including four pediatric ER

exam rooms;• Completed a new 19-bed med-surg unit with a focus on acute care for the elderly;• Obtained HCA budget approval of $107 million for a new Tower Project;• Celebrated successful recertifi cation surveys (Comprehensive Stroke, Spine Care,

Cardiac Rehabilitation, Palliative Care, Advanced Diabetes, Cancer, and Breast Cancer reaccreditation);

• Completed a successful Level 3 NICU designation survey;• Achieved a 49 percent reduction in RN turnover, the lowest such rate in the

division;• Number of physicians rating MCP an “excellent” place to practice medicine ranked

among HCA’s top fi ve percent;• Established the new Center for Living Well, which off ers programs to reduce falls

among older adults.

Medical City Frisco• Celebrated the opening of a new Cath Lab and a newly expanded Emergency Department;• Elevated surgical technology with the purchase of a new da Vinci Xi® robot;• Ranked highest in the division in Employee Engagement;• Number of physicians rating MCF an “excellent” place to practice medicine ranked it at the 86th percentile within HCA;• Obtained HCA budget approval to add Women’s Services.

The year ahead promises to be one of continued progress. There will be no slackening in the pace of construction and renovation, as we move ahead with the launch of new services and the growth of our facilities, all while maintaining a resolute focus on patient safety and “Excellence Always.”

I hope you share the excitement I feel as I anticipate another successful year, and also share my determination to keep our mission at the core of all that we do.

This holiday season, your senior leaders join me in wishing you an abundance of happiness and good cheer. May it be a time of great joy for you and your family.

Charles Gressle

Brought to you by yourEthics Education Committee

PTSD in theHealthcare Setting

Wednesday, December 612:30 to 1:30 p.m. | Classrooms

1 & 2

Lunch will be provided.

Save the dates!2018 Ethics Education Events:

March 14June 20

September 12December 5

Claim Your Hope FundDonor Benefi ts

Employees who qualify for Hope Fund donor benefi ts may pick up their packets on the following date, during the hours listed.

Afterward, the packets will be available in Human Resources.

Hope Fund Donor Benefi ts DistributionThursday, December 14

11:30 a.m. – 1:30 p.m.Hospital Cafeteria

* To qualify for donor benefi ts, employees must have pledged aminimum of $5 per paycheck as an ongoing payroll deduction

through hca.yourcause.com no later than November 30.