DEC MOR DRAFT Reports/DEC 18 MOR FINAL.pdf · Table of Contents 8 Table of Contents 9 28 29 30 31 33 34 35 36 37 38 39 41 42 43 44 45 46 47 48 Preventable Accidents

Table of Contents

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Table of Contents

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System Summary …………………………………………………………………………………………………………………………………………………………………...…………………

Performance Indicators ………………………………………………………………………………………………………………………………………………………………………………

SunLink

System Summary ……………………………………………………………………………………………………………………………………………………………………………...………

Performance Indicators …………………………………………………………………………………………………………………………………………………………………...………

Sun Van

Sun Tran

System Summary ……………………………………………………………………………………………………………………………………………………………………………...………

Performance Indicators …………………………………………………………………………………………………………………………………………………………………...………

Route Productivity By Route ………………………………………………………………………………………………………………………………………………………………………

Route Performance …………………………………………………………………………………………………………………………………………………………………...………………

Ridership Charts ………………………………………………………………...………………………………………………………………………………………………………………………

Ridership ……………………………………….……….……….……………….………………………………………………………………………………………………………………..………

Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..………

Sun Tran Appendix

Annual Ridership …………………………………………………………………………………..………………………………………………………………………………..…………………

Table of Contents

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Table of Contents

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Preventable Accidents ………………………………………………………………………………………………………………………………………………………………………………

Glossary of TermsGlossary of Terms …………………………………………………………………………………………………………………………………………………………………………...…………

Ridership ……………………………………….……….……….……………….………………………………………………………………………………………………………………..………

Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..………

Expenses …………………………………………………………………………………..………………………………………………………………………………..……………………………


Customer Service …………………………………………………………………………………………………………………………………………………………………………...…………



Daily Passenger Counts ………………………………………………………………...……………………………………………………………………………………………………………

Annual Ridership …………………………………………………………………………………..………………………………………………………………………………..…………………


Sun Van Appendix

Ridership ……………………………………….……….……….……………….………………………………………………………………………………………………………………..………

Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..………

Expenses …………………………………………………………………………………..………………………………………………………………………………..……………………………



Expenses …………………………………………………………………………………..………………………………………………………………………………..……………………………

Sun Link Appendix

Pass Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..

System Summary

11

Month to Date DecemberCurrent Prior Year Amount Percent Budget Amount Percent

RidershipTotal Route Passengers 1,132,487 1,232,674 (100,187) ‐8.1% 1,300,000 (167,513) ‐12.9%

RevenueTotal Route Passenger Revenue 804,988$ 917,947$ (112,959)$ ‐12.3% 961,401 (156,413) ‐16.3%

ExpensesTotal Expenses 5,630,957$ 6,070,532$ (439,575)$ ‐7.2% 4,932,850$ (698,107)$ ‐14.2%

MilesRevenue Miles 669,901 693,021 (23,120) ‐3.3% 675,430 5,529 0.8%Deadhead Miles 91,067 96,835 (5,768) ‐6.0% 88,610 (2,457) ‐2.8%Total Service Miles 760,968 789,856 (28,888) ‐3.7% 764,040 3,072 0.4%Non‐Route Miles 13,752 15,849 (2,097) ‐13.2% 7,315 (6,437) ‐88.0%Total Miles 774,720 805,705 (30,985) ‐3.8% 771,355 (3,365) ‐0.4%

Revenue Hours 55,450 57,922 (2,472) ‐4.3% 56,760 1,310 2.3%Service Hours 59,211 62,249 (3,038) ‐4.9% 60,380 1,169 1.9%

Year to Date December YTDCurrent Prior Year Amount Percent Budget Amount Percent

RidershipTotal Route Passengers 7,350,974 7,792,248 (441,274) ‐5.7% 8,207,500 (856,526) ‐10.4%

RevenueTotal Route Passenger Revenue 5,639,616$ 5,641,948$ (2,332)$ 0.0% 5,959,832$ (320,216)$ ‐5.4%

ExpensesTotal Expenses 28,742,257$ 29,663,802$ (921,545)$ ‐3.1% 29,597,633$ 855,376$ 2.9%

MilesRevenue Miles 4,139,672 4,228,341 (88,669) ‐2.1% 4,144,450 4,778 0.1%Deadhead Miles 567,973 607,230 (39,257) ‐6.5% 543,830 (24,143) ‐4.4%Total Service Miles 4,707,645 4,835,571 (127,926) ‐2.6% 4,688,280 (19,365) ‐0.4%Non‐Route Miles 67,849 53,028 14,821 27.9% 49,940 (17,909) ‐35.9%Total Miles 4,775,494 4,888,599 (113,105) ‐2.3% 4,738,220 (37,274) ‐0.8%

Revenue Hours 343,186 353,981 (10,795) ‐3.0% 345,690 2,504 0.7%Service Hours 366,191 379,876 (13,685) ‐3.6% 367,610 1,419 0.4%

Notes: Prior year amount may vary due to corrections made after the publication. September's expenses changed due to issues with reporting. The correction is reflected in the YTD Total.

December YTD Variance Variance

December Variance Variance

Performance Indicators

12

Current Month December 2017 FY19 YTD FY18 YTD

1. Ridership 1,132,487 1,232,674 7,350,974 7,792,2482. Passenger Revenue 804,988$ 917,947$ 5,639,616$ 5,641,948$ 3. Passenger per Revenue Mile 1.69 1.78 1.78 1.59 4. Passenger per Revenue Hour 20.42 21.28 21.42 20.32 5. Revenue per Passenger 0.71 0.75 0.77 0.72 6. Revenue per Revenue Mile 1.20 1.35 1.36 1.19 7. Revenue per Revenue Hour 14.52 16.12 16.43 15.14 8. Farebox Recovery Ratio 14.3% 15.1% 19.6% 19.0%9. Cost per Passenger 4.97 4.92 3.91 3.81 10. Cost per Revenue Mile 8.41 8.76 6.94 6.07 11. Cost per Revenue Hour 101.55 104.81 83.75 77.36 12. Net Cost per Revenue Hour 87.03 88.96 67.32 62.65 13. Miles Between Road Calls 14,086 13,208 12,803 12,632 14. Miles Between Bus Inspections 6,019 5,919 6,005 5,948 15. Vehicle Accidents per 100,000 Miles 1.94 2.98 2.16 2.8416. Complaints per 100,000 Passengers 24.55 23.20 26.81 24.8117. Vehicles Operated in Maximum Service 188 204 202 204

System Indicator

Route Performance

13

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER REVENUE HOUR

PASSENGER PER REVENUE

MILE


HOURREVENUE PER REVENUE MILE

REVENUE PER REVENUE HOUR

SUBSIDY PER PASSENGER

1 36,379 27,842$ 20,122 1,737 161,442$ 81.39$ 2.04 22.16 1.56$ 16.96$ 3.67$ 2 18,148 13,348 19,778 1,587 149,813 87.48 0.94 11.63 0.69 8.56 7.52 3 51,445 40,613 43,847 3,179 307,210 91.75 1.41 17.70 1.12 13.98 5.18 4 86,557 59,094 46,218 3,763 354,178 83.74 2.15 24.56 1.47 16.77 3.41 5 17,763 12,162 17,607 1,390 131,712 88.99 1.07 13.22 0.73 9.05 6.73 6 46,849 31,420 18,922 2,082 184,838 76.37 2.67 23.32 1.79 15.64 3.27 7 56,562 44,807 43,284 3,041 296,140 88.55 1.49 19.93 1.18 15.79 4.44 8 98,948 71,269 46,324 3,690 348,971 81.02 2.47 28.87 1.78 20.79 2.81 9 46,851 33,501 37,279 2,972 281,034 88.50 1.40 16.75 1.00 11.98 5.28 10 23,289 15,862 14,315 1,156 108,969 83.54 1.71 20.90 1.17 14.23 4.00 11 80,429 56,444 45,594 3,572 339,092 82.78 1.91 23.56 1.34 16.53 3.51 12 35,301 22,179 18,735 1,584 147,839 81.46 1.99 22.88 1.25 14.38 3.56 15 26,263 17,468 25,407 2,295 211,303 87.62 1.10 11.87 0.73 7.90 7.38 16 92,766 63,920 39,677 3,559 328,222 76.83 2.51 26.97 1.73 18.58 2.85 17 57,309 45,596 42,005 2,800 276,236 87.08 1.51 21.64 1.20 17.21 4.02 18 77,397 42,563 22,349 2,239 202,105 74.05 3.83 35.92 2.10 19.76 2.06 19 21,537 14,648 8,856 970 86,201 76.42 2.64 23.00 1.80 15.64 3.32 21 11,383 6,926 10,508 913 84,760 88.28 1.16 12.91 0.71 7.86 6.84 22 11,111 7,650 9,952 797 75,311 88.32 1.20 14.50 0.82 9.99 6.09 23 25,718 19,411 19,264 1,620 151,411 83.51 1.40 16.27 1.06 12.28 5.13 24 13,676 9,487 7,276 585 55,219 80.52 1.98 24.08 1.38 16.70 3.34 25 34,114 24,337 21,849 1,782 167,675 83.75 1.69 19.93 1.21 14.22 4.20 26 15,581 11,256 16,622 1,009 102,023 92.18 0.97 15.82 0.70 11.43 5.83 27 20,053 14,430 21,276 1,381 137,225 91.96 0.99 15.02 0.71 10.81 6.12 29 27,861 21,145 20,453 1,570 149,702 85.82 1.48 18.60 1.13 14.12 4.61 34 57,901 40,980 34,732 2,875 269,643 83.13 1.81 21.05 1.28 14.90 3.95 37 11,912 9,792 14,690 1,114 106,545 96.77 1.02 11.91 0.84 9.79 8.12 50 5,338 3,972 5,991 686 60,500 85.21 0.96 8.05 0.72 5.99 10.59 61 13,576 10,328 11,571 818 79,542 86.57 1.21 16.98 0.92 12.92 5.10

TOTAL FIXED ROUTE 1,122,017 792,449 704,500 56,768 5,354,860 84.41$ 1.75 20.76 1.24$ 14.66$ 4.07$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER REVENUE HOUR


MILEPASSENGER PER TRIP

REVENUE PER REVENUE MILE

REVENUE PER REVENUE HOUR

SUBSIDY PER PASSENGER

101X 1,209 2,611$ 3,388 155 17,042$ 229.06$ 0.83 19.19 1.80$ 41.44$ 11.94$ 102X 1,085 368 4,855 222 24,426 196.23 0.41 8.85 0.14 3.00 22.17 103X 379 (1,195) 2,275 117 12,413 170.96 0.29 4.76 (0.90) (15.01) 35.91 104X 604 675 3,013 113 13,355 201.27 0.38 9.59 0.43 10.72 20.99 105X 999 421 4,079 199 21,465 215.61 0.58 10.24 0.24 4.32 21.06 107X 1,402 2,152 9,450 425 47,063 155.51 0.24 4.86 0.37 7.45 32.03 108X 961 2,000 3,708 184 19,710 196.78 0.66 10.68 1.36 22.22 18.43 109X 566 422 3,992 210 22,128 246.66 0.38 6.43 0.28 4.80 38.34 110X 1,234 920 5,159 158 20,226 152.49 0.29 9.75 0.21 7.27 15.64 201X 552 886 3,735 166 18,431 183.53 0.26 5.77 0.42 9.26 31.78 203X 950 2,105 8,048 286 34,476 195.00 0.22 5.72 0.48 12.68 34.07 204X 528 1,173 5,925 210 25,363 201.59 0.17 4.40 0.38 9.77 45.81 TOTAL EXPRESS ROUTE 10,470 12,538 57,627 2,442 276,097 188.15$ 0.33 7.47 0.40$ 8.95$ 25.17$ TOTAL SERVICE 1,132,487 804,988$ 762,127 59,211 5,630,957$ 87.03$ 1.69 20.42 1.20$ 14.52$ 4.26$

Route Productivity By Route

14

RANKING ROUTE NUMBER ROUTE DESCRIPTIONPASSENGERS PER REVENUE HOUR

1 18 S. 6th Avenue 35.92 8 Broadway 28.93 16 Oracle / Ina 27.04 4 Speedway 24.65 24 12th Avenue 24.16 11 Alvernon 23.67 6 Euclid/ North First Avenue 23.38 19 Stone 23.09 12 10th/ 12th Avenue 22.910 1 Glenn/Swan 22.011 17 Country Club / 29th Street 21.612 34 Craycroft / Ft Lowell 21.113 10 Flowing Wells 20.914 25 S. Park Avenue 19.915 7 22nd Street 19.916 29 Valencia 18.617 3 6th Street / Wilmot 17.718 61 La Cholla 17.019 9 Grant Road 16.820 23 Mission Road 16.321 26 Benson0 Highway 15.822 27 Midvale Park 15.023 22 Grande 14.524 5 Pima Street / West Speedway 13.225 21 West Congress / Silverbell 12.926 37 Pantano 11.927 15 Campbell Avenue 11.928 2 Cherrybell 11.629 50 Ajo 8.0

FIXED ROUTE SYSTEM AVERAGE 20.8

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 203X Oro Valley / Aeropark Express 11.32 107X Oro Valley / Downtown Express 11.13 110X Rita Ranch / Downtown Express 9.84 101X Golf Links Express 9.65 102X Ina Road Express 8.66 105X Sunrise Express 7.97 104X Marana Express 7.28 109X Tanque Verde Express 4.59 204X NW / Aeropark Express 4.210 103X Oldfather Express 3.011 108X Broadway Express 2.912 201X Speedway / Aeropark Express 2.2

EXPRESS ROUTE SYSTEM AVERAGE 5.9

16

System Summary


RidershipTotal Route Passengers 56,103 60,371 (4,268) ‐7.1% 58,000 (1,897) ‐3.3%

RevenueTotal Route Passenger Revenue 59,185$ 35,463$ 23,722$ 66.9% 44,820$ 14,365$ 32.1%

ExpensesTotal Expenses 377,382$ 342,050$ 35,332$ 10.3% 368,716$ 8,666$ 2.4%

MilesRevenue Miles 16,211 16,475 (264) ‐1.6% 15,814 397 2.5%Deadhead Miles 248 248 0 0.0% 248 0 0.0%Total Service Miles 16,459 16,723 (264) ‐1.6% 16,062 397 2.5%

Revenue Hours 2,078 2,112 (34) ‐1.6% 2,063 15 0.7%


RidershipTotal Route Passengers 460,270 452,604 7,666 1.7% 451,300 8,970 2.0%

RevenueTotal Route Passenger Revenue 447,513$ 266,672$ 180,841$ 67.8% 286,510$ 161,003$ 56.2%


MilesRevenue Miles 102,167 100,784 1,383 1.4% 99,435 2,732 2.7%Deadhead Miles 1,472 1,472 0 0.0% 1,472 0 0.0%Total Service Miles 103,639 102,256 1,383 1.4% 100,907 2,732 2.7%

Revenue Hours 13,098 12,994 104 0.8% 12,794 304 2.4%

Notes: Prior year amount may vary due to corrections made after the publication.


Variance VarianceDecember

17


Current MonthDecember

2017FY19 YTD FY18 YTD

1. Ridership 56,103 60,371 460,270 452,604

2. Passengers per Revenue Mile 3.46 3.66 4.51 4.48

3. Passengers per Revenue Hour 27.00 28.58 35.14 34.83

4. Cost per Passenger 6.73$ 5.67$ 3.89$ 4.53$

5. Cost per Revenue Mile 23.28$ 20.76$ 17.53$ 19.39$

6. Cost per Revenue Hour 181.61$ 161.96$ 136.70$ 150.56$

7. Miles Between Road Calls N/A N/A N/A N/A

8. Miles Between Streetcar Inspection 937 974 956 964

9. Total Preventable Accidents per 100,000 Miles 0 0 2 6

10. Total Complaints per 100,000 Passengers 14 25 19 16

System Indicator

19

System Summary

Month to Date DecemberCurrent Year Prior Year Amount Percent Budget Amount Percent

RidershipTotal Demand 56,688 59,145 (2,457) ‐4.2% 66,220 (9,532) ‐14.4%

Denials ‐ ‐ ‐ 0.0% ‐ ‐ 0.0%Missed Trips 1 2 (1) ‐50.0% ‐ 1 0.0%Cancellations 11,756 12,053 (297) ‐2.5% 13,310 (1,554) ‐11.7%No Shows 3,474 3,605 (131) ‐3.6% 3,910 (436) ‐11.2%Total Passengers 41,457 43,485 (2,028) ‐4.7% 49,000 (7,543) ‐15.4%

ADA Passengers 39,550 41,358 (1,808) ‐4.4%Optional ADA 1,907 2,127 (220) ‐10.3%Percentage of Optional 4.6% 4.9%

TripsADA Trips 36,739 38,414 (1,675) ‐4.4%Optional ADA Trips 1,706 1,961 (255) ‐13.0%Total Trips 38,445 40,375 (1,930) ‐4.8% 45,090 (6,645) ‐14.7%

RevenueRegular Fare Revenue 36,932 32,606 4,326 13.3% 41,476 (4,544) ‐11.0%Economy Fare Revenue 47,850 49,043 (1,193) ‐2.4% 58,680 (10,830) ‐18.5%Total Fares Collected 84,783$ 81,649$ 3,134$ 3.8% 100,156$ (15,373)$ ‐15.3%

ExpensesTotal Expenses 1,498,055$ 1,276,619$ (221,436)$ ‐17.3% 1,368,273$ 129,782$ 9.5%

MilesRevenue Miles 280,799 291,450 (10,651) ‐3.7% 306,020 (25,221) ‐8.2%Deadhead Miles 60,221 60,094 127 0.2% 63,100 (2,879) ‐4.6%Total Service Miles 341,020 351,544 (10,524) ‐3.0% 369,120 (28,100) ‐7.6%Non‐Route Miles 1,127 1,311 (184) ‐14.0% 1,890 (763) ‐40.4%Total Miles 342,147 352,855 (10,708) ‐3.0% 371,010 (28,863) ‐7.8%

Revenue Hours 21,641 22,738 (1,097) ‐4.8% 23,880 (2,239) ‐9.4%Service Hours 25,648 26,562 (915) ‐3.4% 27,890 (2,242) ‐8.0%



20

System SummaryYear to Date December YTD

Current Year Prior Year Amount Percent Budget Amount PercentRidership

Total Demand 361,406 368,485 (7,079) ‐1.9% 415,530 (54,124) ‐13.0%

Denials ‐ ‐ ‐ 0.0% ‐ ‐ 0.0%Missed Trips 6 9 (3) ‐33.3% ‐ 6 0.0%Cancellations 68,000 70,604 (2,604) ‐3.7% 83,510 (15,510) ‐18.6%No Shows 19,898 20,151 (253) ‐1.3% 24,520 (4,622) ‐18.8%Total Passengers 273,502 277,721 (4,219) ‐1.5% 307,500 (33,998) ‐11.1%

ADA Passengers 261,135 266,060 (4,925) ‐1.9%Optional ADA 12,367 11,661 706 6.1%Percentage of Optional 4.5% 4.2%

TripsADA Trips 243,654 247,938 (4,284) ‐1.7%Optional ADA Trips 11,165 10,595 570 5.4%Total Trips 254,819 258,533 (3,714) ‐1.4% 282,900 (28,081) ‐9.9%

RevenueRegular Fare Revenue 240,068 211,769 28,299 13.4% 260,152 (20,084) ‐7.7%Economy Fare Revenue 315,428 308,551 6,877 2.2% 368,264 (52,836) ‐14.3%Total Fares Collected 555,496$ 520,320$ 35,176$ 6.8% 628,416$ (72,920)$ ‐11.6%


MilesRevenue Miles 1,847,756 1,840,981 6,775 0.4% 1,933,030 (85,274) ‐4.4%Deadhead Miles 385,766 372,189 13,577 3.6% 390,800 (5,034) ‐1.3%Total Service Miles 2,233,522 2,213,170 20,352 0.9% 2,323,830 (90,308) ‐3.9%Non‐Route Miles 7,059 9,412 (2,353) ‐25.0% 11,340 (4,281) ‐37.8%Total Miles 2,240,581 2,222,582 17,999 0.8% 2,335,170 (94,589) ‐4.1%

Revenue Hours 139,592 140,836 (1,244) ‐0.9% 147,890 (8,298) ‐5.6%Service Hours 164,374 164,493 (119) ‐0.1% 172,720 (8,346) ‐4.8%



21


Current Month December 2017 FY19 YTD FY18 YTD

1. Ridership 41,457 43,485 273,502 277,721

2. Demand 56,688 59,145 361,406 368,485

3. Cancellations 11,756 12,053 68,000 70,604

4. No‐Shows 3,474 3,605 19,898 20,151

5. Passengers per Revenue Hour 1.92 1.91 1.96 1.97

6. Passengers per Service Hour 1.62 1.64 1.66 1.69

7. Revenue per Trip 2.21$ 2.02$ 1.51$ 2.01$

8. Cost per Trip 38.97$ 31.62$ 31.03$ 28.55$

9. Vehicles Operated in Maximum Service 121 125 122 126

10. Trip Time,Sun Tran 80.59% 89.48% 87.64% 88.62%

11. Trip Time 110% + 5 Minutes 85.82% 93.05% 91.64% 92.54%

12. Pick‐Ups 95.92% 94.98% 95.77% 94.87%

13. Pick‐Ups Before Significantly Late 99.96% 99.98% 99.95% 99.96%


System Indicator

47

Appendix

APPENDIX A

Ridership

24


Route PassengersFull Fare 325,933 339,128 (13,195) ‐3.9% 356,660 (30,727) ‐8.6%Economy Fare 430,307 505,756 (75,449) ‐14.9% 538,800 (108,493) ‐20.1%Express Fare 12,455 12,919 (464) ‐3.6% 12,050 405 3.4%Day Pass 62,640 76,162 (13,522) ‐17.8% 79,640 (17,000) ‐21.3%Other 82,528 70,470 12,058 17.1% 73,810 8,718 11.8%

Route Revenue Passengers 913,863 1,004,435 (90,572) ‐9.0% 1,060,960 (147,097) ‐13.9%

Transfer Passengers 195,188 201,094 (5,906) ‐2.9% 210,610 (15,422) ‐7.3%Children 5 and Under 22,630 26,459 (3,829) ‐14.5% 27,710 (5,080) ‐18.3%PCA's 806 686 120 17.5% 720 86 11.9%

Other Route Passengers 218,624 228,239 (9,615) ‐4.2% 239,040 (20,416) ‐8.5%

Total Passengers 1,132,487 1,232,674 (100,187) ‐8.1% 1,300,000 (167,513) ‐12.9%

Month to DateCurrent Prior Year Current Prior Year Current Prior Year

Weekdays 20 20 16 16 Weekdays 46,272 51,077Saturdays 5 5 Saturdays 23,181 24,487Sundays 5 5 Sundays 16,404 15,902Holidays 1 1 Holidays 9,131 9,183

Total 31 31 Total 36,532 39,764

Year to DateCurrent Prior Year Amount Percent Budget Amount Percent

Route PassengersFull Fare 2,096,884 2,150,355 (53,471) ‐2.5% 2,195,440 (98,556) ‐4.5%Economy Fare 2,773,457 3,185,597 (412,140) ‐12.9% 3,384,140 (610,683) ‐18.0%Express Fare 90,978 96,813 (5,835) ‐6.0% 157,690 (66,712) ‐42.3%Day Pass 454,586 520,030 (65,444) ‐12.6% 543,750 (89,164) ‐16.4%Other 553,013 413,922 139,091 33.6% 433,490 119,523 27.6%

Route Revenue Passengers 5,968,918 6,366,717 (397,799) ‐6.2% 6,714,510 (745,592) ‐11.1%

Transfer Passengers 1,236,104 1,252,634 (16,530) ‐1.3% 1,311,910 (75,806) ‐5.8%Children 5 and Under 141,867 168,030 (26,163) ‐15.6% 175,970 (34,103) ‐19.4%PCA's 4,085 4,867 (782) ‐16.1% 5,110 (1,025) ‐20.1%

Other Route Passengers 1,382,056 1,425,531 (43,475) ‐3.0% 1,492,990 (110,934) ‐7.4%

Total Passengers 7,350,974 7,792,248 (441,274) ‐5.7% 8,207,500 (856,526) ‐10.4%

Year to DateCurrent Prior Year Current Prior Year Current Prior Year

Weekdays 127 126 97 91 Weekdays 49,342 52,663Saturdays 26 27 Saturdays 22,919 24,261Sundays 27 27 Sundays 16,065 16,502Holidays 4 4 Holidays 13,724 14,019

Total 184 184 Total 39,951 42,349


Calendar Days School Days Average Route Ridership




December YTD

Annual Ridership

25

Current July August September October November December January February March April May June YTD Year 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Fixed Routes 1,087,918 1,319,907 1,208,944 1,306,685 1,226,748 1,122,017 7,272,219

Express Routes 12,556 15,059 12,870 15,090 12,710 10,470 78,755

Total 1,100,474 1,334,966 1,221,814 1,321,775 1,239,458 1,132,487 0 0 0 0 0 0 7,350,974

Previous July August September October November December January February March April May June YTD Year 2017 2017 2018 2017 2017 2017 2018 2018 2018 2018 2018 2018 FY 2018

Fixed Routes 1,093,034 1,377,099 1,333,552 1,377,877 1,306,403 1,221,747 7,709,712

Express Routes 12,821 16,600 14,085 15,215 12,888 10,927 82,536

Total 1,105,855 1,393,699 1,347,637 1,393,092 1,319,291 1,232,674 0 0 0 0 0 0 7,792,248

Variance July August September October November December January February March April May June YTD FY 2018

Fixed Routes (5,116) (57,192) (124,608) (71,192) (79,655) (99,730) 0 0 0 0 0 0 (437,493)

Express Routes (265) (1,541) (1,215) (125) (178) (457) 0 0 0 0 0 0 (3,781)

Total (5,381) (58,733) (125,823) (71,317) (79,833) (100,187) 0 0 0 0 0 0 (441,274)

% Variance July August September October November December January February March April May June YTD FY 2018

Fixed Routes ‐0.5% ‐4.2% ‐9.3% ‐5.2% ‐6.1% ‐8.2% ‐5.7%

Express Routes ‐2.1% ‐9.3% ‐8.6% ‐0.8% ‐1.4% ‐4.2% ‐4.6%

Total ‐0.5% ‐4.2% ‐9.3% ‐5.1% ‐6.1% ‐8.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ‐5.7%

July August September October November December January February March April May June YTD Totals By: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Weekday 920,905 1,179,762 1,005,401 1,167,136 1,067,805 925,432 6,266,442

Saturday 87,288 90,761 117,296 90,882 93,754 115,906 595,887

Sunday 75,565 64,443 81,355 63,757 66,611 82,018 433,749

Holiday 16,716 0 17,761 0 11,288 9,131 54,896

Total 1,100,474 1,334,966 1,221,813 1,321,775 1,239,458 1,132,487 0 0 0 0 0 0 7,350,973

July August September October November December January February March April May June YTD Averages By: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Weekday 43,853 51,294 52,916 50,745 50,848 46,272 49,342

Saturday 21,822 22,690 23,459 22,720 23,439 23,181 22,919

Sunday 15,113 16,111 16,271 15,939 16,653 16,404 16,065

Holiday 16,716 0 17,762 0 11,288 9,131 13,724

Total 35,499 43,063 40,727 42,638 40,954 36,532 39,951

Ridership Charts

26

Total Ridership Average Ridership by Day

Passenger per Revenue Hour Passenger per Revenue Mile

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

FY 19 FY 18

0

10,000

20,000

30,000

40,000

50,000

60,000

Weekdays Saturday Sunday Holiday

‐

5.00

10.00

15.00

20.00

25.00

FY 19 FY 18

‐

0.50

1.00

1.50

2.00

2.50

FY 19 FY 18

Revenue

27

Pass Revenue

28

Month to Date

Current Prior Year Amount Percent Current Prior Year Amount PercentPeriod Passes

Day Pass 9,007 5,994 3,013 50.3% 20,729 22,478 ($1,748) ‐7.8%Discounted Day Pass 10,572 11,762 (1,190) ‐10.1% 20,601 23,524 ($2,923) ‐12.4%3‐Day Full Fare Pass 517 201 316 157.2% 5,116 1,980 $3,137 158.4%30‐Day Full Fare 3,806 4,586 (780) ‐17.0% 178,099 201,724 (23,625) ‐11.7%30‐Day Economy 5,056 8,277 (3,221) ‐38.9% 104,988 146,533 (41,545) ‐28.4%30‐Day Express 332 375 (43) ‐11.5% 20,944 21,717 (773) ‐3.6%SummerGo Youth Pass 0 0 0 0.0% ‐ ‐ $0 0.0%Annual 3 3 0 0.0% 1,318 1,304 $13 1.0%College Pass 36 162 (126) ‐77.8% 1,070 25,547 ($24,477) ‐95.8%College Express Pass (20) 17 (37) ‐217.6% (13,627) 3,740 ($17,367) ‐464.3%

Subtotal 29,309 31,377 (2,068) ‐6.6% 339,239$ 448,547$ (109,308)$ ‐24.4%Stored Value

Full Fare Stored Value 30,922 30,499 423 1.4% 49,475 45,749 3,727 8.1%Economy Stored Value 54,946 41,473 13,473 32.5% 41,210 24,884 16,326 65.6%Express Stored Value 1,222 1,098 124 11.3% 2,872 2,471 401 16.2%

Subtotal 87,090 73,070 14,020 19.2% 93,556$ 73,103$ 20,454$ 28.0%

Total 116,399 104,447 11,952 11.4% 432,795$ 521,650 (88,855)$ ‐17.0%

Year to Date

Current Prior Year Amount Percent Current Prior Year Amount PercentPeriod PassesDay Pass 40,039 33,276 6,763 20.3% 48,523 124,785 (76,262) ‐61.1%Discounted Day Pass 80,841 101,292 (20,451) ‐20.2% 152,733 202,584 (49,851) ‐24.6%3‐Day Full Fare Pass 3,080 967 2,113 218.5% 27,073 9,456 17,617 186.3%30‐Day Full Fare 25,384 24,443 941 3.8% 895,179 1,071,219 (176,040) ‐16.4%30‐Day Economy 33,463 41,429 (7,966) ‐19.2% 877,944 733,322 144,622 19.7%30‐Day Express 2,247 2,469 (222) ‐9.0% 211,361 142,804 68,557 48.0%SummerGo Youth Pass (11) 2 (13) ‐650.0% 224 87 137 158.2%Annual 34 35 (1) ‐2.9% 14,141 15,367 (1,226) ‐8.0%College Pass 1,838 1,859 (21) ‐1.1% 405,602 389,459 16,142 4.1%College Express Pass 172 200 (28) ‐14.0% 107,366 75,775 31,592 41.7%Subtotal 187,087 205,972 (18,885) ‐9.2% 2,740,145$ 2,764,857$ (24,712)$ ‐0.9%

Stored ValueFull Fare Stored Value 197,350 191,423 5,927 3.1% 315,760 287,135 28,626 10.0%Economy Stored Value 319,730 250,100 69,630 27.8% 239,798 150,060 89,738 59.8%Express Stored Value 8,314 7,044 1,270 18.0% 19,538 15,849 3,689 23.3%Subtotal 525,394 448,567 76,827 17.1% 575,095$ 453,044$ 122,052$ 26.9%

Total 712,481 654,539 57,942 8.9% 3,315,240$ 3,217,900$ 97,340$ 3.0%

Passes Sold (Units) Pass Revenue ($'s)December Variance December Variance

December December VarianceVariancePasses Sold (Units) Pass Revenue ($'s)

Expenses

29

Month to Date MonthlyCurrent Prior Year Amount Percent Budget Amount Percent

Operator Wages 1456672 1,523,968$ 67,296$ 4.4% 1,428,067$ (28,605)$ ‐2.0%Maintenance Wages 424649 388,949 (35,700) ‐9.2% 414,829 (9,820) ‐2.4%Salaries 415176 490,146 74,970 15.3% 384,593 (30,583) ‐8.0%Fringe Benefits 1131029 1,102,695 (28,334) ‐2.6% 1,057,711 (73,319) ‐6.9%Services 405392 352,066 (53,326) ‐15.1% 476,062 70,669 14.8%Utilities 68189 76,653 8,464 11.0% 79,692 11,503 14.4%Vehicle Maintenance 338303 1,197,508 859,205 71.7% 341,861 3,558 1.0%Materials and Supplies 437013 72,243 (364,770) ‐504.9% 139,339 (297,674) ‐213.6%CNG Fuel 64748 39,580 (25,168) ‐63.6% 87,884 23,136 26.3%Diesel Fuel 727286 636,754 (90,532) ‐14.2% 380,358 (346,928) ‐91.2%Unleaded Fuel 8668 8,093 (575) ‐7.1% 11,475 2,807 24.5%Capital Outlay ‐ 0 0.0% ‐ 0 0.0%Insurance 156059 192,786 36,727 19.1% 129,213 (26,846) ‐20.8%Labor Credits/Expense Transfers ‐2227 (10,908) (8,681) 79.6% 1,767 3,994 226.1%

Total Expenses 5,630,957$ 6,070,532$ 439,575$ 7.2% 4,932,850$ (698,108)$ ‐14.2%

Year to Date AnnualCurrent Year Prior Year Amount Percent Budget Amount Percent

Operator Wages 8,894,094$ 9,197,562$ 303,468$ 3.3% 17,136,800$ 8,242,706$ 48.1%Maintenance Wages 2,405,623 2,408,752 3,129 0.1% 4,977,950 2,572,327 51.7%Salaries 2,372,591 2,338,779 (33,812) ‐1.4% 4,615,110 2,242,519 48.6%Fringe Benefits 6,406,915 6,460,335 53,420 0.8% 12,692,530 6,285,615 49.5%Services 2,064,580 2,085,973 21,393 1.0% 5,712,740 3,648,160 63.9%Utilities 471,072 500,631 29,559 5.9% 956,300 485,228 50.7%Vehicle Maintenance 2,170,404 2,900,740 730,336 25.2% 4,102,330 1,931,926 47.1%Materials and Supplies 702,933 334,235 (368,698) ‐110.3% 1,672,070 969,137 58.0%CNG Fuel 363,497 247,227 (116,270) ‐47.0% 1,054,610 691,113 65.5%Diesel Fuel 2,336,880 2,231,252 (105,628) ‐4.7% 4,564,300 2,227,420 48.8%Unleaded Fuel 69,576 57,740 (11,836) ‐20.5% 137,700 68,124 49.5%Capital Outlay (15,383) 15,254 30,637 200.8% ‐ 15,383 Insurance 529,978 915,900 385,922 42.1% 1,550,560 1,020,582 65.8%Labor Credits/Expense Transfers (30,503) (30,578) (75) 0.2% 21,200 51,703 243.9%

Total Expenses 28,742,257$ 29,663,802$ 921,545$ 3.1% 59,194,200$ 30,451,943$ 51.4%


December YTD Variance Budget Balance


Preventable Accidents

30

Preventable Non‐Preventable Total Preventable Non‐Preventable TotalJuly 5 16 21 4 21 25August 4 11 15 4 17 21September 6 15 21 5 16 21October 6 10 16 6 17 23November 4 11 15 9 17 26December 6 9 15 6 18 24January 8 16 24February 11 13 24March 8 26 34April 4 16 20May 7 14 21June 7 11 18

Preventable Accident per 100,000 Miles

Accidents per 100,000 Miles

FY 2019 FY 2018

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

Preventable FY 19 Preventable FY 18

Customer Service

31

APPENDIX B

33

Ridership


Route Passengers 56,103 60,371 (4,268) ‐7.1% 58,000 (1,897) ‐3.3%

Month to DateCurrent Prior Year Current Prior Year Current Prior Year

20 20 16 16 2,000 2,28310 10 1,583 1,4421 1 285 28531 31 1,810 1,947


Route Passengers 460,270 452,604 7,666 1.7% 451,300 8,970 2.0%

Year to DateCurrent Prior Year Current Prior Year Current Prior Year

127 126 97 91 2,887 2,86753 54 1,712 1,6404 4 738 668

184 184 2,501 2,466


WeekdaysWeekendsHolidaysTotal


Total





School Days Average Route Ridership

WeekdaysWeekendsHolidays

34

Ridership Charts

34

Daily Passenger Counts

35

36

Revenue

37

ExpensesMonth to Date Monthly

Current Prior Year Amount Percent Budget Amount Percent

Contracts 107,788 86,605$ (21,183)$ ‐24.5% 72,512$ (35,276)$ ‐48.6%Administration Wages 17,384 29,907 12,523 41.9% 20,825 3,441 16.5%Maintenance Wages 26,625 34,530 7,905 22.9% 27,560 935 3.4%Operations Wages 72,797 74,534 1,737 2.3% 78,870 6,073 7.7%Fringe Benefits 32,834 32,833 (1) 0.0% 47,954 15,120 31.5%Taxes ‐ 8,659 8,659 100.0% 0 ‐ 0.0%Staffing Costs 400 1,461 1,061 72.6% 83 (317) ‐381.9%Supplies 1,484 24,376 22,892 93.9% 4,325 2,841 65.7%Information Technology 1,623 8,317 6,694 80.5% 3,413 1,790 52.4%Maintenance Supplies 16,672 12,455 (4,217) ‐33.9% 35,875 19,203 53.5%NRV Maintenance 548 774 226 667 119 17.8%Fuel 381 395 14 3.5% 667 286 42.9%Utilities 23,861 23,513 (348) ‐1.5% 29,976 6,115 20.4%Public Education/Marketing 13,925 (19,038) (32,963) 173.1% 8,333 (5,592) ‐67.1%Miscellaneous 61,060 22,729 (38,331) ‐168.6% 37,656 (23,404) ‐62.2%

Total Expenses 377,382$ 342,050$ (35,332)$ ‐10.3% 368,716$ (8,666)$ ‐2.4%

Year to Date AnnualCurrent Year Prior Year Amount Percent Budget Amount Percent

Contracts 394,352$ 565,925$ 171,573$ 30.3% 870,140$ 475,788$ 54.7%Administration Wages 111,444 116,241 4,797 4.1% 249,900 138,456 55.4%Maintenance Wages 139,027 145,422 6,395 4.4% 330,720 191,693 58.0%Operations Wages 433,441 412,606 (20,835) ‐5.0% 946,440 512,999 54.2%Fringe Benefits 157,440 196,286 38,846 19.8% 575,450 418,010 72.6%Taxes 0 48,233 48,233 0.0% ‐ ‐ 0.0%Staffing Costs 990 5,084 4,094 80.5% 1,000 10 1.0%Supplies 40,870 30,677 (10,193) ‐33.2% 51,900 11,030 21.3%Information Technology 38,039 32,151 (5,888) ‐18.3% 40,960 2,921 7.1%Maintenance Supplies 86,390 79,002 (7,388) ‐9.4% 430,500 344,110 79.9%NRV Maintenance 4,534 3,792 (742) ‐19.6% 8,000 3,466 43.3%Fuel 3,477 3,558 81 2.3% 8,000 4,523 56.5%Utilities 174,447 168,868 (5,579) ‐3.3% 359,710 185,263 51.5%Public Education/Marketing 27,040 55,229 28,189 51.0% 100,000 72,960 73.0%Miscellaneous 179,012 93,291 (85,721) ‐91.9% 451,870 272,858 60.4%

Total Expenses 1,790,505$ 1,956,365$ 165,860$ 8.5% 4,424,590$ 2,634,085$ 59.5%


December Variance Budget Balance


38


39

Customer Service

APPENDIX C

41

Ridership


PassengersRegular Fare Passengers 11,082 10,518 564 5.4% 12,410 (1,328) ‐10.7%Economy Fare Passengers 28,099 30,738 (2,639) ‐8.6% 34,170 (6,071) ‐17.8%

Revenue Passengers 39,181 41,256 (2,075) ‐5.0% 46,580 (7,399) ‐15.9%

Other Passengers (PCA) 2,276 2,229 47 2.1% 2,430 (154) ‐6.3%

Total Passengers 41,457 43,485 (2,028) ‐4.7% 49,010 (7,553) ‐15.4%

Month to DateCurrent Prior Year Current Prior Year

20 20 1,754 1,8475 5 611 6525 5 599 5921 1 319 320

31 31 1,337 1,403


PassengersRegular Fare Passengers 72,665 68,693 3,972 5.8% 77,850 (5,185) ‐6.7%Economy Fare Passengers 186,726 195,082 (8,356) ‐4.3% 214,430 (27,704) ‐12.9%

Revenue Passengers 259,391 263,775 (4,384) ‐1.7% 292,280 (32,889) ‐11.3%

Other Passengers (PCA) 14,111 13,946 165 1.2% 15,210 (1,099) ‐7.2%

Total Passengers 273,502 277,721 (4,219) ‐1.5% 307,490 (33,988) ‐11.1%

Year to DateCurrent Prior Year Current Prior Year

127 126 1,881 1,91926 27 637 63927 27 603 6284 4 447 432

184 184 1,486 1,509



Calendar Days Average Route Ridership

Weekdays WeekdaysSaturdays SaturdaysSundays SundaysHolidays Holidays

Total Total


Calendar Days Average Route Ridership

Weekdays Weekdays

Total Total

Saturdays SaturdaysSundays SundaysHolidays Holidays

41

Annual Ridership

CURRENT JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD YEAR 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Demand Response 45,265 49,303 43,848 49,425 44,204 41,457 ‐ ‐ ‐ ‐ ‐ ‐ 232,045

TOTAL 45,265 49,303 43,848 49,425 44,204 41,457 ‐ ‐ ‐ ‐ ‐ ‐ 232,045

PREVIOUS JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD YEAR 2017 2017 2017 2017 2017 2017 2018 2018 2018 2018 2018 2018 FY 2018

Demand Response 44,044 49,822 46,289 48,922 45,159 43,485 45,971 43,468 48,693 46,601 48,646 46,175 557,275

TOTAL 44,044 49,822 46,289 48,922 45,159 43,485 45,971 43,468 48,693 46,601 48,646 46,175 557,275

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD FY 2019

Demand Response 1,221 (519) (2,441) 503 (955) (2,028) (4,219)

TOTAL 1,221 (519) (2,441) 503 (955) (2,028) 0 0 0 0 0 0 (4,219)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD FY 2019

Demand Response 2.8% ‐1.0% ‐5.3% 1.0% ‐2.1% ‐4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ‐0.8%

TOTAL 2.8% ‐1.0% ‐5.3% 1.0% ‐2.1% ‐4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ‐0.8%

JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD TOTALS BY: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Weekday 39,352 44,143 37,103 44,490 38,694 35,089 238,871

Saturday 2,415 2,664 3,215 2,588 2,623 3,056 16,561

Sunday 2,927 2,496 3,076 2,347 2,442 2,993 16,281

Holiday 571 0 454 0 445 319 1,789

TOTAL 45,265 49,303 43,848 49,425 44,204 41,457 ‐ ‐ ‐ ‐ ‐ ‐ 273,502

JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD AVERAGES BY: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Weekday 1,874 1,919 1,953 1,934 1,843 1,754 1,881

Saturday 604 666 643 647 656 611 637

Sunday 585 624 615 587 611 599 603

Holiday 571 0 454 0 445 319 447

TOTAL 1,460 1,590 1,462 1,594 1,473 1,337 1,486


42

43

Ridership Charts

44

Revenue

45

ExpensesMonth to Date Monthly

Current Year Prior Year Amount Percent Budget Amount Percent

OPERATOR WAGES 464,454$ 454,435$ (10,019)$ ‐2.2% 506,578$ 42,124$ 8.3%OTHER BU WAGES 85,890 76,891 (8,999) ‐11.7% 97,196 11,306 11.6%SALARIES 88,026 109,230 21,205 19.4% 91,326 3,300 3.6%FRINGE BENEFITS 230,364 217,136 (13,229) ‐6.1% 222,859 (7,505) ‐3.4%SERVICES 57,596 58,327 731 1.3% 78,446 20,850 26.6%CONTRACT VEHICLE MAINT. 171,806 173,727 1,922 1.1% 176,792 4,986 2.8%UTILITIES 12,069 12,872 804 6.2% 17,987 5,918 32.9%MATERIALS AND SUPPLIES 9,431 4,986 (4,445) ‐89.1% 14,883 5,451 36.6%DIESEL FUEL 461 1,125 663 59.0% 208 (253) ‐121.5%UNLEADED FUEL 289,693 110,881 (178,812) ‐161.3% 112,125 (177,568) ‐158.4%CAPITAL OUTLAY ‐ ‐ ‐ 0.0% 7,500 7,500 100.0%LIABILITY INSURANCE 88,264 57,008 (31,256) ‐54.8% 42,374 (45,890) ‐108.3%LABOR CREDITS/EXP TRANSFERS ‐ ‐ ‐ 0.0% ‐ ‐ 0.0%

TOTAL EXPENSES 1,498,055$ 1,276,619$ (221,436)$ ‐17.3% 1,368,273$ (129,781)$ ‐9.5%

Year to Date YTDCurrent Year Prior Year Amount Percent Budget Amount Percent

OPERATOR WAGES 2,963,945$ 2,739,274$ (224,671)$ ‐8.2% 6,078,940$ 3,114,995$ 51.2%OTHER BU WAGES 556,092 481,807 (74,285) ‐15.4% 1,166,350 610,258 52.3%SALARIES 548,964 517,209 (31,755) ‐6.1% 1,095,910 546,946 49.9%FRINGE BENEFITS 1,353,749 1,309,643 (44,106) ‐3.4% 2,674,310 1,320,561 49.4%SERVICES 338,361 371,042 32,681 8.8% 941,350 602,989 64.1%CONTRACT VEHICLE MAINT. 967,560 980,479 12,919 1.3% 2,121,500 1,153,940 54.4%UTILITIES 77,542 88,295 10,752 12.2% 215,840 138,298 64.1%MATERIALS AND SUPPLIES 60,098 33,597 (26,501) ‐78.9% 178,590 118,492 66.3%DIESEL FUEL 1,009 1,949 939 48.2% 2,500 1,491 59.6%UNLEADED FUEL 808,793 608,533 (200,260) ‐32.9% 1,345,500 536,707 39.9%CAPITAL OUTLAY ‐ 7,627 7,627 100.0% 90,000 90,000 100.0%LIABILITY INSURANCE 229,807 242,034 12,227 5.1% 508,490 278,683 54.8%LABOR CREDITS/EXP TRANSFERS ‐ ‐ ‐ 0.0% ‐ ‐ 0.0%

TOTAL EXPENSES 7,905,920$ 7,381,488$ (524,433)$ ‐7.1% 16,419,280$ 8,513,360$ 51.8%




46


47

Customer Service

47

Glossary of TermsGlossary of Terms

48

Cancellations (Sun Van)

Complaints per 100,000 Passengers Equals total complaints divided by total passengers times 100,000.

Cost per Mile Equals total operating expenditures divided by total miles.

Cost per Service Hour Equals total operating expenditures divided by total service hours.

Cost per Trip (Sun Van) Total operating expenses divided by total trips.

Deadhead Miles and Hours

Denial (Sun Van)

MDBF (Sun Link)

No‐Shows (Sun Van)

the scheduled pick‐up time.

On‐Time Sun Tran: A bus may be up to 5 minutes late, but less than 1 minute early and be classified as on‐time.

Sun Link: Regularly scheduled streetcars arriving at their last station stop less than six minutes behind schedule.

Sun Van: The vehicle is considered on‐time if it arrives between 15 minutes before or 15 minutes after the requested pick‐up time.

Optional ADA (Sun Van)

Passengers per Mile Equals total passengers divided by total revenue miles.

Passengers per Service Hour Equals total ridership divided by total service hours.

Passenger Revenue Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales).

When the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick‐up location within the pick‐up window and the driver waits two minutes, or when the customer does not cancel the reservation within two

Passenger trips outside 3/4‐mile corridors around Sun Tran fixed routes or beyond times availbale on a Sun Tran fixed route, a same day request, and will calls.

Mean distance between failure is the distance between failures of any of the major sub‐systems of the streetcar that cause significant delays or disruptions of service and/or cause the streetcar to be removed from service.

When the passenger or the passenger's representative cancels the reservation two or more hours prior to the beginning of the scheduled pick‐up time.

An ADA‐eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of one hour before or one hour after the requested pick up time.

Miles that a vehicle travels when out of revenue service. Deadhead includes leaving or returning to the garage or yard facility, changing routes or when there is no expectation of carrying revenue passengers. Deadhead does not include operator or maintenance training.

48

Glossary of Terms

Pick‐Ups Before Significantly Late (Sun Van) Pick‐ups 30 minutes outside of the originally scheduled pick‐up window.

Revenue Miles and Hours

Revenue per Mile Equals total passenger revenue divided by total miles.

Revenue per Passenger Equals total passenger revenue divided by total passengers.

Revenue per Service Hour Equals passenger revenue divided by service hours.

Revenue per Trip (Sun Van) Total passenger revenue divided by trips.

Ridership (Unlinked Passenger Trips)

Road Calls

Service Miles and Hours

Total Demand (Sun Van) Total number of passenger trips requested.

Total Cost per Passenger Equals total operating expenditures divided by total passengers.

Trip (Sun Van)

Trip Time (Sun Van) The percentage of ADA trips with a trip time less than the comparable Sun Tran fixed route trip.

Trip Time 110% + 5 Minutes (Sun Van) When an ADA trip length exceed 110% + 5 minutes of the comparable Sun Tran fixed route trip.

Miles and hours that vehicles travel while in revenue service plus deadhead miles/hours. Service miles/hours does not include operator or maintenance traing.

A one‐way trip taken by an ADA paratransit‐eligible passenger from the pick‐up point to the destination (excludes PCA's and companions).

The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include layover/recovery time but exclude deadhead, operator training and maintenance testing.

Equals Total passengers actually transported. A one‐way trip taken by an ADA paratransit‐eligible passenger, a personal care attendant (PCA) or companions from the pick‐up point to the destination.

Ridership (Unlinked Passenger Trips) Sun Van

The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination.

A road call is defined as a mechanical failure of a vehicle in revenue service that necessitates removing the vehicle from service until repairs are made.

Glossary of Terms

49

Documents

DEC MOR DRAFT Reports/DEC 18 MOR FINAL.pdf · Table of Contents 8 Table of Contents 9 28 29 30 31 33 34 35 36 37 38 39 41 42 43 44 45 46 47 48 Preventable Accidents