Debbie Bolt Roberts

debbie.roberts@live.ca

“A leader is one who knows the way, goes the way, and shows the way”

I am an Environmental Services Manager, with success in leadership, Change

Management, Discharge Planning, Customer Service, Infection Prevention and

Control and Quality Assurance.

A firm grasp on the importance of patient centered care and the role of

Environmental Services in a hospital setting with a firm grasp on discharge

planning and financial implementations’.

Adapts to change in direction and strategy in a positive manner

Creates shared purpose in work groups enables and aligns team members’ efforts

to contribute to achieve goals and objectives

Accepts accountability and is able to develop and implement innovative

approaches to work and achieve desired results

Strong work ethic, intense drive and initiative

Excellent communication skills

Proven problem solving skills

Strong understanding of patient flow practices

Strong Hardwiring skills and training abilities

EDUCATION:

April 2013 Hospital Housekeeping Systems

Training Orientation

Houston Texas

February 13th 2013 Diversity and Inclusion

Sodexo Learning Center

Orange Country CA

January 2013 National Incident Management System

Sharp Center for learning

San Diego, California

April 2011 Leadership On-boarding Level one and two

Scripps Center for Learning and Innovation

San Diego California

December 2010 Environmental Cleaning (Regional Infections)

Canadian association of Environment Management

Newmarket Ontario

June 2010 Microbial Auditing (Best Practices)

ARAMARK Canada, Ontario Canada

March 2010 Environmental Services Management Program Level II

Ontario Hospital Association, Toronto, Ontario

April 2008 HealthCare Cleaning Management

ARAMARK Canada, Ottawa, Ontario

December 2007 Frontline Leaders

Southlake Regional Health Center, Newmarket, Ontario

June 1988 Special Education

St. Petersburg College, Clearwater, Florida

June 1985 Special Education/General Education

Pierce College, Tarzana California

June 1984 American Sign-Language Interpreter

West Valley Occupational Educational Center, Tarzana California

Additional Educational Courses:

2010 Universal Precautions, Non- violent Crisis intervention

2010 Nutrition and food handling

2010 Occupational Health safety

2010 Codes/Incident reporting

2010 Hand Hygiene,

2010 Infection control cleaning methods

2010 WHMIS

2010 Code Brown Training

2010 Micro Fiber systems

2008 Confidentiality workshop

2008 Patient Center Care

2007 Social Role Evaluation, Appropriate Touch (behavior management)

2007 Back Care and lifting techniques

2007 Fire safety

WORK EXPERIENCE:

February 2014- Present

Crothall

Humber River Hospital

Toronto Canada

Supervises all aspects of the Environmental Services and Patient Transport

department

Establishing monitoring techniques in accordance with Infection Control

standards and regulations, including provide any data that may be requested.

Implementation and monitoring of discharge standards including monitoring Bed

tracking system.

Responsible for all of the Education and Training of the Environmental Service

Staff including formal and informal trail initiatives

Development, preparation, review, implementation and maintenance of

departmental policies and routines including a retraining for all EVS staff

Providing Quality Assurance by using the performance improvement systems

Monitors Tele-tracking systems for both Housekeeping and Porting staff

Responsible for Quality Auditing, participation in Health and Safety and

maintaining a safe work environment at all times

May 6th 2013- October 2013

Hospital Housekeeping Systems

Twin Cities Community Hospital

Assistance Director of Environmental Services

Paso Robles California USA

Responsible for HCAHPS Improvement that includes doing Patient

awareness rounds including working with staff, Unit Manager and

Nurses.

EVS Cost Containment , staying within the set-forth budget and working

towards on the part time initiatives

Maintaining a Infection Prevention programs thought education and

working alongside of the Infection control practitioner.

Maintaining the highest level of Hospital Cleaning by following HHS

best practices

Providing Quality Assurance by using the performance improvement

systems

Participating in all on-going EVS Management Training

Proving the tools to ensure that all the team members are engaged. By

having daily Meeting, monthly educational training, award in Hands-on

approach initiatives

September 2012- April 2013

Sodexo Hospital Division at Sharp

Mary Birch Hospital for Women and Infants

Environmental Services Manager

San Diego California USA

Provides Clients High quality of service that supports not only the Mission and

Vision within the organization in which I service, but excels at all set forth

standards with the company in which I am employed.

Provides High quality of service Responsible for assigning all personnel to

established work areas or project duties; allocates equipment to staff and monitors

daily equipment use, cleaning and maintenance.

Quality Auditing, Including reviewing HCAHPS and Press Ganey scores main

focus is on maintaining scores within the 90 percentile.

Participation in Health and Safety and maintaining a safe work environment at all

times including maintaining all documentation

Participation in staff selection, training and orientation and ongoing education for

staff

Establishing monitoring techniques in accordance with Infection Control

standards and regulations, participates in bi-monthly ICP meeting including

provide any data that may be requested.

Implementation and monitoring of discharge standards including monitoring Bed

tracking system.

Liaise with clinical staff, Managers within the facility including formal monthly

rounds.

Responsible for all of the Education and Training of the Environmental Service

Staff including formal and informal trail initiatives

Development, preparation, review, implementation and maintenance of

departmental policies and routines including a retraining for all EVS staff

February 2011- September 2012

Scripps Mercy Hospital

Environmental Service Supervisor

San Diego California USA

Supports the Mission and Vision within the Scripps family

Provides High quality of service Responsible for assigning all personnel to

established work areas or project duties; allocates equipment to staff and monitors

daily equipment use, cleaning and maintenance.

Responsible for Quality Auditing, participation in Health and Safety and

maintaining a safe work environment at all times.

Participation in staff selection, training and orientation and ongoing education for

staff

Responsible for job shadowing EVS team and reorganization of circuits by

implementing staffing reductions through realignment of workforce.

Establishing monitoring techniques in accordance with Infection Control

standards and regulations

Implementation and monitoring of discharge standards including monitoring Bed

tracking system.

Liaise with clinical Managers within the facility including discharge initiatives

Responsible for all of the Education and Training of the Environmental Service

Staff including formal and informal trail initiatives

Development, preparation, review, implementation and maintenance of

departmental policies and routines including a retraining for all EVS staff

Works closely with the safety committee to ensure that all of the regulatory

requirements and best practices are utilized in regards to waste stream

management

Plans and directs the new product evaluation, ordering, receiving, and accounting

of all aseptic equipment, chemicals, and supplies; using a computerized ordering

system including working with a variety of venders

Is an active member of the combined Infection Control Committee

Practices Hardwiring AIDET skills to achieve better patient and staff satisfaction

results

December 2007-January 2011

Southlake Regional Health Centre

ARAMARK Canada Coordinator, Environmental Services

Newmarket Ontario

Supervises 167 unionized staff

Supervises all aspects of the Environmental department including staffing, co-

ordination and support

Responsible for assigning all personnel to established work areas or project

duties; allocates equipment to staff and monitors daily equipment use, cleaning

and maintenance.

Responsible for Quality Auditing, participation in Health and Safety and

maintaining a safe work environment at all times.

Participation in staff selection, training and orientation and ongoing education for

staff

Responsible for job shadowing EVS team and reorganization of circuits by

implementing staffing reductions through realignment of workforce.

Establishing monitoring techniques in accordance with Infection Control

standards

Implementation and monitoring of discharge standards

Liaise with clinical Managers within the facility including discharge initiatives

Work closely with the OR team to provide a higher cleaning standard with the

Operating Theaters

Coordinate and manage internal facility moves and meeting room set-ups

Development, preparation, review, implementation and maintenance of

departmental policies and routines including a retraining manual for all EVS staff

Responsibility for participation and supervision of EVS team involvement in

Emergency drills and codes

June 2007- December 2007

Southlake Regional Health Centre

Temporary Full- time Coordinator, Environmental Services

Newmarket Ontario

Supervises 167 unionized staff

Supervises all aspects of the Environmental department including staffing, co-

ordination and support

Responsible for assigning all personnel to established work areas or project

duties; allocates equipment to staff and monitors daily equipment use, cleaning

and maintenance.

Responsible for Quality Auditing, participation in Health and Safety and

maintaining a safe work environment at all times.

Participation in staff selection, training and orientation and ongoing education for

staff

Responsible for job shadowing EVS team and reorganization of circuits by

implementing staffing reductions through realignment of workforce.

Establishing monitoring techniques in accordance with Infection Control

standards

Implementation and monitoring of discharge standards

Liaise with clinical Managers within the facility including discharge initiatives

Work closely with the OR team to provide a higher cleaning standard with the

Operating Theaters

Coordinate and manage internal facility moves and meeting room set-ups

Development, preparation, review, implementation and maintenance of

departmental policies and routines including a retraining manual for all EVS staff

Responsibility for participation and supervision of EVS team involvement in

April 2002-June 2007

Southlake Regional Health Centre

Housekeeping & Transporter

Newmarket Ontario

Environmental Services Housekeeping-

AIDET Trained

Practice Patient Center care

Completed and followed job circuit routines

Practiced general cleaning techniques

Use best practice protocols while following infection control standards.

Worked in high-volume area such as OR and ER departments and provided fast

change over’s while maintaining Best Practices

WHMIS trained and practices safety standards.

Transportation-

Practiced safety transportation for patient

Practice Patient Center care

Practice hardwiring skills

Provided comfort respect and confidentiality to all patients

Maintained dignity to patients transferred

Collected data as required

Practiced my time management skills.

Quick response time for all code calls.

Transported all materials in a safe and timely matter.

*references available on request