Daisy Cortes

Daisy CortesINFO 521IPL Final ProjectSummer 2010

Question:What is reading and what are types of reading?location: United Arab Emiratesarea: Otherreason: regarding my studiesschool: Yes

Hello from the ipl2,

Thank you for your question regarding your studies about readingand types of reading. I found a few sources that I hope willanswer your question.

1) To answer “what is reading?” I chose to find the definition inthe Merriam-Webster’s Dictionary website.

www.m-w.com

This website provides reference services such as dictionarydefinitions, thesaurus, medical definitions, and Spanish toEnglish translation.

I searched the dictionary for the word read- I chose the verbformat because it coincides with your question by the act ofreading. You can find the definition by following the link below.

http://www.merriam-webster.com/dictionary/read

I then searched the word reading- I chose the noun versionbecause it coincides with your question. You can find thedefinition by following the link below.

http://www.merriam-webster.com/dictionary/reading

*To answer “what are types of reading?” I found various results.Some websites refer to types of reading as styles or kinds ofreading. Below are a few of the results that I found:

2) I conducted a search with the popular search engine Googlewith the search terms “types of reading.”

www.google.com

This search took me to a webpage on Education Bringing Learningto Life. I chose this webpage because your question is regardingyour studies and this website focuses on education and learning.

The four types of reading provided are:1.Independent Reading

Daisy Cortes

2.Reading Aloud to Students3.Guided Reading4.Shared Reading

The link below lists and defines these four types of reading. Italso shows you where this information was excerpted from andgives you the option to find the book for purchase if you wouldlike.

http://www.education.com/reference/article/types-reading-aloud-guided-shared/

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://alturl.com/o7pdb

3) A different answer is provided through the same Google search.I found a webpage About: English as 2nd Language. I chose thiswebpage because it discusses types of reading in a differentcontext. Most searches I have conducted refer to these 4 types:

1.Skimming - reading rapidly for the main points 2.Scanning - reading rapidly to find a specific piece ofinformation 3.Extensive - reading a longer text, often for pleasure withemphasis on overall meaning 4.Intensive - reading a short text for detailed information

You can find the above mentioned information through the linkprovided below.

http://esl.about.com/od/readinglessonplans/a/l_readtypes.htm

4) Using the search engine Clutsy I searched with the terms“types of reading skills.”

www.clutsy.com

This search took me to the University of Sheffield’s webpage onReading Skills. I chose this webpage because it is focused oneducation. This website gives the same four types of readings asresource #3 listed above.

Here are four different kinds of reading.•Skimming - running the eyes over quickly, to get the gist•Scanning - looking for a particular piece of information•Extensive reading - longer texts for pleasure and needing globalunderstanding•Intensive reading - shorter texts, extracting specificinformation, accurate reading for detail

You can find the above mentioned information through the linkprovided below.

http://www.learningtolearn.group.shef.ac.ukreadread_difkind_task.html

This link is quite long and could break, so here is a shortened

Daisy Cortes

version for your convenience.

http://alturl.com/5hcyj

5. Using the search engine Dogpile I searched with the terms“kinds of reading.”

www.dogpile.com

This search took me to a PDF file from James Cook UniversityAustralia. I chose this webpage because it comes from aneducational source. This website gives a different list than theones mentioned above. The link below is a PDF file that holds alist and summary of kinds of reading.

http://www.jcu.edu.au/school/tbiol/zoology/local/reading.pdf

You will need Adobe Acrobat Reader to open this link. If you donot have Adobe Acrobat Reader you may download it for free fromthe link below.

http://get.adobe.com/reader/

It seems that various sources have different agreements as towhat types of reading exist. I hope these sources answer yourquestions. Please don’t hesitate to contact us again if you needmore information.

Thank you for using ipl2.

Feedback:Daisy~ You have done an excellent job with this question. Youexplained both of the user's questions, using authoritative andwell selected sources. I really liked how you defined anddescribed your choices for read and reading - this should be veryuseful for the user.

You also provided a variety of sources - as this is for theuser's studies, this gives the user a broader perspective andmore information to use and learn from.

One small reminder - remember to include http:// in all or your URLs as this is what makes them live links and accessible to the patron.

I cannot think of anything that you should or could have donedifferently. I think that the user will find great value in youranswer. Keep up the excellent work!

Best~Alison

Time Spent: 2 ½ hoursSources consulted aside from the answer: My initial thought when researching the question was to define reading in order to answer the part of the question “what is reading?” I often use online

Daisy Cortes

dictionaries and I chose to visit Merriam Webster’s webpage. I double checked the definition on www.dictionary.com . The definition for reading had the term read in it so I chose to define both read and reading. Next, I began searching for types of reading- this brought a more complicated search as I found that there were different ideas of what a “type” of reading is and also the difference between “type” and “style” was not clearly defined. I checked Wikipedia to see what types of readings were listed there, but I did not find it very useful. It took me a while to look through many of the search results in Google, Clutsy, and Dogpile to find the pages I gave the user. I decided that giving the user the variations of reading styles/reading types would allow them to take and use what best fit their situation or answered their question. Critique: I was not completely satisfied with my answer because it did not have one solid answer. Everyone has a different opinion to the different type of readings. As I searched I also realized that there were two very distinct issues regarding “types of reading.” One was the style of reading one can do (group or alone) and the strategy of reading one can have (skimming or scanning). This is why I provided both options.What I would do differently: I might ask for a clarification on which type the user was looking for styles or strategies of reading. I would also add the http to the links of my homepages as the feedback pointed out.

Question :I am looking for info on clothing made by Erika or Erika & Co. Ifrequently purchase this clothing in thrift stores and on ebay,but have never seen this label in an actual store. None of thetags indicate an address or give a clue as to who makes thisclothing and where it originates. I am curious about themanufacturer/distributor and where I might look to find thisclothing new. I am particularly interested in their dresses, butalso have shirts and shorts with this tag.

location: Frederick, Marylandarea: Otherreason: I am trying to find out where this clothing line is soldnew.school: Nosources_consulted: I've done web searches to no avail.

Hello from the ipl2,

Thank you for your question regarding the manufacturer ordistributor of Erika or Erika & CO. clothing. I found a fewsources that I hope will answer your question.

1) The United States Patent and Trademark Office website allowsthe searching of trademarks by name.

http://www.uspto.gov/

Under the “Trademarks” tab I chose “Search Marks.” From this pageI chose “New User Form Search (Basic).” I conducted two searches.For search 1 I used the search words “Erika & CO.” for search 2 Iused the search words “Erika.”

Daisy Cortes

From the search results for both searches I found various resultsrelated to the “Erika” brand of clothing. Many of thesetrademarks were cancelled and considered DEAD. I found that“Erika,” “Erika & CO.,” “Erika II & CO.,” and “Erika Collection”all had the same registrant or owner Miss Erika, Inc.

I then conducted a new search with the search words “Miss Erika,Inc.” and field “Owner Name and Address.” This search generated alist of trademarks from this owner. Of the 25 results 3 are“ALIVE” trademarks, they are “Erika,” “Private Party” and “SugarBlues.” All three trademarks are clothing related. Selecting thetrademark record will provide information about the brand.

Unfortunately the website does not allow for a direct link to theresults I found, but you can conduct the same search by followingthe steps and link provided below.

I will repeat the steps for you here so you may replicate thesearch:

1.Visit the United States Patent and Trademark Office website

http://www.uspto.gov/

2.Under “Trademarks” chose “Search Marks”3.Select “New User Form Search (Basic)”4.Under Search word type in: Miss Erika, Inc.5.Under Field select: Owner Name and Address

2) I conducted a search with the popular search engine Googlewith the search terms “Miss Erika, Inc. clothing.”

http://www.google.com/

This search brought me to the website Manta. This website helpsyou find companies and connect with customers. It creates companyprofiles and may help you learn more about the distributors andstores where you may find this brand of clothing. Miss Erika,Inc.’s profile on Manta can be found by following the link below.

http://www.manta.com/c/mmspjjk/miss-erika-inc

The Miss Erika Inc. company website is provided in this profile. http://www.jonesapparel.com/

From the left hand side of the Jones Apparel homepage you canselect the “Our Brands” tab. “Erika” is found under “ModerateApparel & Denim.” If you click on the brand name it will link youto more information about the brand and contact information forfurther questions.

http://www.jonesapparel.com/brands/moderate-apparel-and-denim/erika

This link is quite long and could break, so here is a shortenedversion for your convenience.

Daisy Cortes

http://bit.ly/bwiFTy

3) I conducted a new search using the popular search enginementioned above, Google, but for this search I chose the shoppingtab.

http://www.google.com/prdhp?hl=en&tab=wf

I used the search terms “Miss Erika, Inc." On the left hand sideof the results page it allows you to refine your search. Underthe category “Any Store” it shows us that the clothing is foundat various online stores but also at the chain department storesSears and JC Penny under the brand name “Miss Erika.”

http://www.google.com/products?q=Miss+Erika%2C+Inc&hl=en&aq=f

A Google shopping search with the search terms “Erika & CO.” doesnot produce results for new clothes or department stores onlyonline stores such as eBay. Also, a search with the search terms“Erika” produces results for the “Miss Erika” brand name but notthe “Erika” brand name alone. It seems as though “Erika & CO.” and “Miss Erika” brands arebranches of Miss Erika, Inc. and the Erika brand which descendfrom Jones Apparel. I hope these sources answer your questions orprovide you with the means to find answers to your questions.Please don’t hesitate to contact us again if you need moreinformation.

Thank you for using ipl2.

Time Spent: 1 ½ hoursSources consulted aside from the answer: I knew to visit the United States Trademark and Patent Office website to search for the trademark Erika or Erika Inc. There were various trademarks with variations of the Erika trademark. I spent a lot of my time sifting through them to see which sold clothing. After picking the ones that best fit the user’s description I took notice of the owner/registrant of each trademark and their status as current or closed. When I found that the owner registrant was the same for various of the clothing brands with varying “Erika” names I conducted a search on Google to look up the company. Finding the website of the parent company was exciting. Aside from this process I searched “clothing name brands” on the ipl2. After finding the different variations of the Erika brand and company name I searched the clothes on Amazon and eBay to see the results that would come up and perhaps other brand names that might be associated with it. Critique: I was satisfied with my answer to this question. I started with the trademark website and luckily was able to conduct relevant searches from there on. I was confident that this would answer the user’s question or enable them to find the answer. I also learned that using websites that hold company profiles can be very useful. What I would do differently?: In hindsight I think that maybe I was blinded by being sure I had the right brand. I might have expanded my search a bit more to see if this brought me different results.

Question:How can I protect material I publish on the Internet from theftand republication by others?

Daisy Cortes

location: United Statesarea: Businessreason: ©school: Nosources_consulted: none

Hello from the ipl2,

Thank you for your question regarding the online protection ofyour published material. Although I cannot guarantee theprotection of your published material or give you legal advicebelow you will find a few sources that I hope will help you makeinformed decisions.

1) First, I chose the United States Copyright Office website toinform you of your basic copyright rights.

http://www.copyright.gov/

The “Frequently Asked Questions (FAQ)” tab has some informationyou may find useful in protecting your work.

http://www.copyright.gov/help/faq/

2) Second, I conducted a search on the ipl2 website with thesearch terms “protecting your published works online.” The ipl2has various resources available to the public.

http://ipl.org/

This search brought me to Grantastic Designs a full servicesearch engine marketing and design firm. The link below will leadyou directly to the section titled “Protecting your website formonline thieves.”

http://www.grantasticdesigns.com/siteprotection1.html

Be sure to also read parts 2 and 3. They have detailed steps youcan take to prevent theft.

Part 2:

http://www.grantasticdesigns.com/siteprotection2.html

Part 3:

http://www.grantasticdesigns.com/siteprotection3.html

3) Third, I conducted a search with the popular search engineGoogle with the search terms “protecting your website from onlinethieves.”

http://www.google.com/

Daisy Cortes

This search brought me to How to Protect Your Digital Art fromOnline Thieves on the Associated Content- Arts & Entertainment onYahoo! In your question you addressed the protection of“material” you publish. I chose this website to address the issueof digital arts in case this applies to your material.

http://www.associatedcontent.com/article/181450/how_to_protect_your_digital_art_from.html?cat=2

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/bwE7DH

4) Fourth, I conducted a new search using the popular searchengine mentioned above, Google, with the search terms “how toprotect your website from theft.”

This search brought me to the WISCO Computing- Business andEducational Software plus Articles for Software Developers & ISVswebsite. I chose this website to give you a more in-depth lookinto protecting your materials from online theft. The link belowwill provide you with some software and programming steps to taketo protect your material.

http://www.wiscocomputing.com/articles/protect_web_sites.htm

It seems that there are various options for you to explore inprotecting your published material online. I hope these sourcesanswer your question or provide you with the means to findanswers to your question. Please don’t hesitate to contact usagain if you need more information.

Thank you for using ipl2.

Feedback:

Hi, Daisy-

Thank you for answering this question!

You did a great job of meeting the six elements of the ipl2response - greeting, acknowledgment, sources, citing sources,search description, and closing. And you used the shortened URLsappropriately.

I liked how you used a variety of source origins - government,ipl2 search engine results, Google search engine results. Thistype of searching of multiple venues helps to show the patronthat there are different ways of finding things. I also think youmade a good choice to show how to protect different types ofmaterial - written and visual.

And you also did a good job of pointing the patron to specificsections of the sites you suggested when there were multipleplaces to look (such as the U.S. Copyright Office and the

Daisy Cortes

Grantastic Designs pages).

Wonderful job!

-Amy, Sr. Ref. Admin.

Time Spent: 1 hourSources consulted aside from the answer: I searched Wikipedia and various internet safety blogs. The ipl2 had some resources that were not very relevant, but one that was. I wanted to provide the user with at least two different types of ways to protect published material. As I sifted through the results I was looking for a program or software that could protect material online as well as do it yourself methods. Critique: I was satisfied with my answer to this question. I think the sources I provided can give the user an opportunity to learn about the steps they can take to protect their published material online. What I would do differently?: In hindsight I might have asked for more info on the type of material they were trying to protect. I covered both visual and written but it could have been musical that they were looking for.

Question:I want to know if it is against the law to spread the ashes of afamily member on family owned property in Morgan County, WestVirginia.

location: Kearneysville, WV/USAarea: Governmentreason: Legality of spreading a decedents ashes in the state ofWest Virginia.school: Nosources_consulted: West Virginia Dept. of EnvironmentalProtection

Post-A-Note:I'm concerned with how to answer this question because of thelegality of the issue.I considered referring the patron to law libraries in their area.Providing the website where they can search codes in their state.Providing a website that dedicates itself to scattering remainsthat has some info on most legal complications of scatteringhuman ashes. I'm not sure if that would answer the question sufficiently.Any help is appreciated.

Post-A-Note Answer:Hi Daisy,

You're right - we must be careful about answering the questionsince it is a legal question. You can answer it by recommendingthose sites for the person to explore on their own. Alsoproviding contact info to a law library/librarian is a greatidea. You can also add a disclaimer that we can only providesources rather than answer this questions specifically because it

Daisy Cortes

is a legal question.

-Lindy, Sr. Ref. Admin. :)

Answer:Hello from the ipl2,

Thank you for your question regarding the spreading of the ashesof your family member on family owned property in West Virginia,I’m sorry for your loss. I can only provide you with sourcesrather than an answer to this question because it is a legalissue. I hope the following sources help you find an answer toyour question.

1) First, I conducted a search with the popular search engineGoogle. I used the search terms “law libraries in Morgan County,West Virginia.” You may replicate the search to specify a city byreplacing “Morgan County” with the city name.

http://www.google.com/

The search results brought several law libraries in WestVirginia. Take note of the city and state that are listed undereach library result (the list also contains some law libraries inthe state of Ohio). Their contact information is provided in theresults list. Although law librarians cannot answer legalquestions they may be able to better serve you by helping younavigate a search to see if laws exist that prohibit thespreading of the ashes of your family member.

http://maps.google.com/maps?hl=en&client=firefox-a&hs=diz&rls=org.mozilla:en-US:official&um=1&ie=UTF-8&q=law+libraries+in+Morgan+County,+West+Virginia&fb=1&gl=us&hq=law+libraries&hnear=Morgan,+West+Virginia&view=text&ei=AO1hTO7QA4K6sQPCwemqCA&sa=X&oi=local_group&ct=more-results&resnum=1&ved=0CB4QtQMwAA

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/d1plai

2) Second, I conducted a Google search for the West VirginiaLegislature website with the search terms “West VirginiaLegislature.”

http://www.legis.state.wv.us/

The West Virginia Legislature website allows for the search ofstate codes.

http://www.legis.state.wv.us/WVCODE/Code.cfm

You can try variations of search terms such as cremation,cremated remains, ashes, human remains, burial rights, privateproperty, etc.

Daisy Cortes

3) Third, I conducted a new search on Google, with the searchterms “laws against spreading cremated remains.”

There are various services for hire that take care of or guideyou through the process of spreading the ashes of your loved one.Cremation Solutions is an example of one of the sites I found. Italso provides a where and how to scatter the ashes. Keep in mindthat this is a business and they are trying to sell theirproducts and services. I chose this website to demonstrate theoptions you may encounter in your search.

http://www.cremationsolutions.com/Cremation-Scattering-Ashes-Information-c9.html

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/dA0RiO

Although I am unable to provide you with an answer, I hope thesesources provide you with the means to find answers to yourquestion. Please don’t hesitate to contact us again if you needmore information.

Thank you for using ipl2.

Time Spent: 2 ½ hoursSources consulted aside from the answer: I searched the West Virginia website for relevant topics unsuccessfully. I was at a loss on where to look on this question, but thought the best bet would be to refer them elsewhere. I searched in Google, Yahoo, and Clutsy. In the end I realized that it was in the user’s best interest for me not to find the law but to point them in the right direction on their own quest to the answer. Critique: This was difficult to answer because it was a legal issue I had a 50/50 satisfaction level. It is hard to feel that you answered a question when you can’t legally answer the question. I did try searching for a law myself and was unable to find one, I would not have given it to the user had I found it. I almost felt as if referring the patron elsewhere or to information like “Cremation Solutions” were negative closures even if I did not intend them to be. What I would do differently?: I’m unsure of what I could do differently to answer this question- I found it to be very difficult.

Question:message: Can you please tell me of any specific sites that I cango to to get a literary critique an "The Old Man and the Sea"?Every where I look, I cannot find any that have commentary onexistentialism. Can you please help me?

Hello from the ipl2,

Thank you for your question regarding literary criticismcontaining existentialism for The Old Man and the Sea by ErnestHemingway. Through my search I found a few sources that I hopewill help answer your question. I would like to note that there

Daisy Cortes

are various subscription databases geared specifically towardsliterary criticism that may be of great service to you.

1) The ipl2 has various resources available to the public. Thehomepage is located below.

http://www.ipl.org/

In the search box I entered the terms “literary review.” From theresults list I chose “IPL FAQ Literary Criticism.” Many ipl2users request resources on literary criticism and the ipl2 hascreated this page to help answer this frequently asked question.

http://www.ipl.org/div/farq/litcritFARQ.html

The ipl2 lists three good places to search. I highly encourageyou to look through all three sources, but I found someinformation in the Literary Criticism Collection that may beuseful to you. I searched by author Ernest Miller Hemingway.Although you may not find something specifically on The Old Manand the Sea, you may be able to find some information within adiscussion of his works as a whole.

http://www.ipl.org/div/litcrit/bin/litcrit.out.pl?au=hem-826

2) Using the meta-search engine Clutsy, I conducted a searchusing the terms “literary criticism websites.” The homepage canbe found by following the link below.

http://search.yippy.com/

From the results there are various pages that have lists ofresources for websites and databases that may help you findliterary criticism. In the links below you will find a couple. Ichose these websites because they are geared towards educationand arts and literature and come from reputable sources.

This site comes from a school website:

http://jefferson.cr.k12.ia.us/IMC/literary_criticism_web_sites.htm

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/adptLu

This site comes from an arts website that includes literature asa form of art:

http://www.zeroland.co.nz/literary_theory.html

3) I conducted a search using the popular directory About. Iused the search terms “old man and the sea literary critique.”

http://www.about.com/

From the results I chose “Book Reviews in Literature.” Here I

Daisy Cortes

found a critique for The Old Man and the Sea. You may view thiscritique through the link provided below.

http://classiclit.about.com/od/oldmanthesea/fr/aa_oldman.htm

4) I conducted a new search using the popular search engine,Google Scholar.

http://scholar.google.com/schhp?hl=en&tab=ws

Under “Advanced Scholar Search” I entered or selected the following:

Under Find Articles-With all the words existentialismWith the exact phrase old man and the sea

Under Articles and Patents-Select “Search only articles in the following subject areas”Check the box “Social Sciences, Arts and Humanities”Click Search Scholar

You can recreate this search and perhaps change certain searchterms such as “Hemingway,”“Ernest Hemingway,” “existentialism,” “literary review,”“literary critique,” “literary criticism,” and “Old Man and theSea” until you find something to your liking.

My results list can be found by following the link below.

http://scholar.google.com/scholar?as_q=Existentialism&num=10&as_epq=old+man+and+the+sea&as_oq=&as_eq=&as_occt=any&as_sauthors=&as_publication=&as_ylo=&as_yhi=&as_sdt=1&as_subj=soc&as_sdts=5&btnG=Search+Scholar&hl=en

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/bb2bSH

From those results I found an article The Lord of Heroes:Hemingway and the Crucified Christ by Kathleen Verduin that mightbe a great article for you on JSTOR. The citation information forthe article is provided below.

* The Lord of Heroes: Hemingway and the Crucified Christ* Kathleen Verduin* Religion & Literature, Vol. 19, No. 1 (Spring, 1987), pp. 21-41* Published by: The University of Notre Dame

JSTOR is a digital archive of many forms of scholarship. Unfortunately JSTOR is a subscription based site that requires alogin. I suggest you visit the link below and search for alibrary that subscribes to JSTOR near you.

http://www.jstor.org/page/dynamicInfo/participants/all.jsp

Daisy Cortes

It seems that there are various options for you to choose from infinding literary critiques on The Old Man and the Sea. I wouldrecommend that you visit a library to access any literarycriticism subscription databases they may have. Many librariesallow you to access these databases from home with your librarycard. I hope the sources I provided for you answer your questionor provide you with the means to find answers to your question.Please don’t hesitate to contact us again if you need moreinformation.

Thank you for using ipl2.

====We found answers to your question by using the Google Scholarsearch engine.

http://scholar.google.com/

Because Google Scholar seamlessly retrieves materials for usersauthorized to access subscription database resources, you mightnot have access to these resources directly from your ownpersonal computer.

We have provided the citations for the resources you need andoutlined the steps taken in Google Scholar to show you how weretrieved them. If you are unable to reach them on your owncomputer, please take the citations to the nearest library forassistance. Some publishers also allow you to purchaseindividual articles. Many of them include a link for purchasealongside the abstract.

For more information about Google Scholar, see their "AboutGoogle Scholar" page.

http://scholar.google.com/scholar/about.html

Time Spent: 3 hoursSources consulted aside from the answer: I first searched the ipl2 and found the ipl Special Collection. I followed various links that took me to Library Spot, LitLinks, Gale Resource Center, among others. None of those led me to Old man and the Sea. I think the best option would be databases but because I don’t know the persons educational level or location. I tried searching for literary critiques on the book in question and existentialism, but then shifted to solely providing websites for literary critiques like the question asked. Critique: I was also not completely satisfied with the answer. I was a bit torn as to which part of the question to answer- should I just list websites with literary critiques or should I try to find an article on the book and existentialism. A lot of the websites I found had no mention of the book in question.What I would do differently?: I would have asked more information to see why the person needed the information, what their age/educational level was, and their location to see if there were libraries close to them with JSTOR as an available database. Also it would have been nice to be able to possibly refer them to their university or college library if that is what they needed it for.

Question:

Daisy Cortes

Needed by: 8/18/2010

Question:is their any way or anyone that would have records of a yellowpages phone book for Tucso,AZ. for the year of 1997-1998

location: Forest Lake,MN. area: Otherreason: tring to find old doctors full name from past for SSDIhearingschool: Nosources_consulted: internet

Hello from the ipl2,

I may have misunderstood, but I believe you are asking aboutfinding the Yellow Pages for Tucson, Arizona from 1997-1998. Ialso see from your reason for asking this question that you arelooking for an old doctor’s full name from the past for SSDI.There may be other resources to help you find the doctor’s namebesides the Yellow Pages.

Below is a list of questions that would be helpful in answeringyour question, please feel free to add any other details you mayremember. Please only answer what you feel comfortable answering.

What medical group, hospital, or clinic was the doctor employedby?Where was the clinic located (address or city or county)?Do you remember any part of the doctor’s name?Was the doctor female or male? Did the doctor have a specialty? (Orthopedics, Neurology etc)

The more I know about it, the better I might be able to help you!

In your reply, please preserve the subject heading intact so thatthe message is sent to the proper spot at the ipl2. Thanks foryour help!

Hopefully, the following information will answer your question.

1. From the Yellow Pages homepage I found a section for "ContactUs." It does not seem that the Yellow Pages website has a digitalarchive, but a direct email to them may be able to provide youwith further information about locating the information you arelooking for. The link below provides you with a direct link tothe "Contact Us" section to the website.

http://www.yellowpages.com/about/contact-us

To ask a question you must select the "Feedback" button on theleft hand side of the page. This should bring out a pop up screenthat has three tabs. Select the Question tab and you can ask themabout old Yellow Pages records.

Daisy Cortes

2. I conducted a search using the popular search engine Googlewith the search terms "look up old doctors."

http://www.google.com/

From the results I selected the American Medical Association'swebsite. They have a feature called Doctor Finder. You can searcha doctor by name, location, and or specialty. You must know thedoctor's last name. I am unsure if you have that information. Incase you do the link below will take you to the Doctor Finderfeature.

https://extapps.ama-assn.org/doctorfinder/home.jsp

3. I conducted a new search using Google once again. I used thesearch terms "Arizona doctors."

From the results I selected the Arizona Medical Board. I chosethe Arizona Medical Board because you were looking for the YellowPages from Tucson, Arizona. They also have a Doctor Searchfeature. You may search the doctor even if you only remember partof the name. The link below will take you to the Doctor Searchfeature.

http://www.azmd.gov/GLSPages/DoctorSearch.aspx

*Please keep in mind that the Doctor Finder and Doctor Search aregeared to find licensed medical doctors. Please reply to this email and let me know if your question wasanswered or if I can be of greater assistance to you. I hope tohear from you soon and please don’t hesitate to contact us againif you need more information.

Thank you for using ipl2.

Time Spent: 2 hoursSources consulted aside from the answer: Aside from those mentioned in the answer I consulted the Tucson, AZ website and the Pima Public Library catalog to see if they had old telephone books or yellow pages. I also checked the ipl2 for old yellow pages, but only came up with archived type phone books. I went through a few pages on the Social Security Disability Insurance to see if maybe they would keep information on past doctors in their records, but was unsure how to go about it because I knew so little about the reason for the original question. Critique: I truly hoped that the user would email me back with more information, but feel good about providing them with the initial steps to find their past doctor even if they do not reply to the email. What I would do differently?: I regret not providing them with the contact information to the Pima County library as they may have un-cataloged yellow pages or know where to find archived phone records.

Question:> Needed by: 8/19/2010> > Question:

Daisy Cortes

> Hi,> One of my emails have not been working lately.> Is there any way to recover my email password> > area: Computers> reason: To get me email working again> school: No>

Hello from the ipl2,

Thank you for your question regarding help recovering an emailpassword for Verizon. I found a few sources that I hope willanswer your question.

1) First, I went to the Verizon email homepage.

http://webmail.verizon.net/signin/

Under the log in and password text boxes there is a link for“Forgot your password?”

https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp

If you follow the steps provided this feature will eitherretrieve your password for you or reset your password allowingyou to access your email.

2) Second, if this does not work I suggest you visit the “ContactUs” page on the Verizon website.

http://www22.verizon.com/content/ContactUs/

This page gives you various options in where you can email, call,or chat with a Verizon representative that can help you with yourissue.

To send them an email you can follow the link below:

https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm

To call Verizon you can choose a phone number from the list inthe link below:

http://www22.verizon.com/Content/ContactUs/CallUs/callus.htm

There is also a Verizon Community Forum on Verizon.net Email

http://forums.verizon.com/t5/Verizon-net-Email/bd-p/emailissues

Here you can browse through other users’ problems and see ifsomeone has had the same issue as you. Or you can post a newthread to ask for advice. On this forum I found a link that maybest be able to help you. It provides you with information aboutthe VZ In-home Agent that can be downloaded from Verizon and canreset your password if you have forgotten it.

Daisy Cortes

http://forums.verizon.com/t5/Verizon-net-Email/Troubleshoot-and-Setup-Verizon-net-Email-with-VZ-In-Home-Agent/m-p/211602

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/bHM3lJ

3) From the “Contact Us” web page mentioned above you can alsochoose “Search Support.” In the search box I entered “lost emailpassword.”

This led me to a search results list. I found the followingwebpage regarding forgotten passwords, “I forgot my username andpassword; what should I do?”

http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Troubleshooting/QuestionsOne/85127.htm

This link is quite long and could break, so here is a shortenedversion for your convenience.

http://bit.ly/dfrgSW

It seems that Verizon has a way of allowing you to recover youremail password. If you are unable to recover your passwordthrough the above mentioned steps I would recommend you contactthem directly and see what they can do for you. I hope thesesources answer your question or provide you with the means tofind an answer to your question. I hope you are able to accessyour email soon. Please don’t hesitate to contact us again if youneed more information.

Thank you for using ipl2.

Patron responded:Thank you!

Time Spent: 45 minutesSources consulted aside from the answer: Aside from those mentioned in the answer I consulted the ipl2 for computer tips, email tips, email FAQ, and password retrieval. No results were helpful. I also consulted Ask, About, Google and Wikipedia. Most of my results seemed unsafe as if they were scams trying to steal passwords rather than retrieve them. I decided it was best to stay on the Verizon website, although I did want to provide another way to retrieve a password I would not recommend it from an outside source or email provider. Critique: I was satisfied with answer for this question. There was such little information given from the patron I was unsure if they had already used the “Forgot Password?” feature, but I included it in the answer as the first choice. I was glad to find a forum that discussed a feature that would allow the resetting of a forgotten password. If none of the options provided help the patron I provided different ways in which they could contact Verizon directly.What I would do differently?: I would have asked Verizon myself through chat if it was possible to reset a password through them, but their chat hours were closed.

Daisy Cortes

Final Thoughts:

All electronic forms of communication are on the rise in libraries. Email reference services are

something that libraries will continue to adopt and that upcoming generations will utilize more than

ever. Volunteering for the ipl2 to answer email reference questions was a positive experience allowing

me to experience the special circumstances of such a transaction. Answering questions through the

email reference service was challenging and rewarding. Although I found the answer format for the ipl2

to be a bit tedious I think patrons truly appreciate it. I once received an email reference answer from a

different service that did not provide a greeting or acknowledge my question and I found it a bit rude

and impersonal. All reference services should be held up to the same standards of customer service.

What I found most difficult in providing answers for email reference services was filling in the

blanks for the patrons’ question and information need. Some patrons provided extensive background

information about their question such as reasons why they need the information, where they have

already searched, age, location, and what they hope to use the information for, meanwhile other

patrons provide a simple question with no background information. I felt that the type of answer that I

was able to provide depended largely on the amount of information that was provided by the patron.

This is an unfortunate fact, but it was much more difficult to answer a question without knowing what

the specific needs were in comparison to those with clearly outlined needs.

Unfortunately as I’ve learned throughout the quarter and from experience, patrons ask questions

that are loosely or completely unrelated to their actual informational need. Without the opportunity to

conduct a proper reference interview it is very difficult to fully answer or meet the patron’s needs. It

was frustrating to not have the immediate feedback from the patron as to whether or not the sources

being provided were in the right direction, right on point, or completely off topic. In one instance I

replied to the question asking the patron for more information on their question, and I did not receive a

response. Do to these experiences I would conclude that in person, chat, or even telephone reference

services might have a greater success rate than email reference. The reason being that in person, chat,

and telephone reference services allow for immediate interaction between information seeker and

librarian. Although email reference might be highly convenient it is most likely best used by those who

have a clear picture of their information needs.

The experience has exposed me to the importance of and given me the tools to provide good

customer service skills through electronic transactions not just in-person transactions. I’ve actually

adopted their answer format when replying to teachers’ questions about certain services in my current

Daisy Cortes

place of employment. I have realized that providing a list of links is not sufficient. Allowing a patron to

see your search thought process and helping them navigate websites is a more important part of

providing an answer to an email reference question. Moreover, having the experience to work with

actual patrons and real questions introduced me to the vast amount of web resources available to

answer questions. Overall the experience has left a lasting impression that I will carry with me as I

continue my education and further my career.