DBPR Instructor Seminar Final 2016 PVFLDBPR Instructor Seminar 2016 12 • Exams to be cancelled or rescheduled 2 days in advance or the candidate will forfeit their exam fee • Excused

Florida DBPRBureau of Education and

Testing

INSTRUCTOR SEMINAR

Tom MagallanesExecutive DirectorBusiness Development

Ralph SteelProgram Manager

23 June 20161Illinois Insurance Annual Business Review

Illinois.govImage by Photographer’s Name (Credit in white type)

Agenda

• Partnership between Pearson VUE and FLDBPR

• Military Channel Testing

• The Candidate journey and experience

• Operations and Service Levels

• Reporting

• Questions and Discussion

2FLDBPR Instructor Seminar 2016


Pearson VUE delivers …


Pearson VUE State of Florida Presence & Experience

Departments of… Business & Professional Regulation (DBPR)

Department of Financial Services (DFS)

Department of Law Enforcement (DLE)

• Established robust test center channel Twenty-one owned & operated test centers

Proven; reliable professional test center staff

Equipment refresh every 3-5 years


Pearson VUE State of Florida regulatory experience (continued)

Florida State Board National Business Partner

State Board of Nursing National Council State Boards of Nursing

State Board of Pharmacy National Association of Boards of Pharmacy

Board of Social Worker Examiners Association of Social Work Boards

Department of Education In partnership w Evaluation Systems of Pearson

Institutions of Higher Education(Colorado MBA Candidates) Graduate Management Admissions Council

Note: Florida residents seeking certification credential in multiple professional disciplines. For example: Medical specialties in a variety of fields; inventory control; payroll; etc. utilize Pearson VUE test center network.

Partnership with FLDBPR


• Relationship began in 1998

• Together we have weathered the many challenges presented to the real estate market

• Scope of services:- Call center reservations- Real-time on-line reservations- CBT examination delivery services- Fingerprinting services- Reporting services- Exam challenges


Manage Your ProgramWeb services, scheduling on a computer or mobile device


Registration mobile friendly end to end

Smart search to find a test program

Mobile-Friendly

Supporting service members where they serve


Okinawa, Japan

Hickam AFB Pearl Harbor

Camp Prosperity, Iraq

FOB Sharana Afghanistan

USS Abraham Lincoln


Testing at Military Sites - 2016

The Candidate Journey

The Candidate Experience

Applications and Authorizations ID

Course Completion Certificates

Cancellations and Reschedules

1 2 3 4


• Exams to be cancelled or rescheduled 2 days in advance or the candidate will forfeit their exam fee

• Excused absences documentation to be submitted to Pearson. Absences:

• Illness of the candidate or a member of the candidate’s immediate family

• Death in the immediate family

• Disabling traffic accident• Court appearance or jury

duty• Military duty• Weather emergency

• Candidates must bring TWO (2) FORMS OF IDENTIFICATION.

• The first should be a current and unexpired form of ID with a government-issued photograph (driver’s license, passport, or state ID)

• The second can be an unexpired credit or debit card with a signature

• Candidates must bring a COPY of their course completion certificate each time they test.

• The certificate copies are retained by the test center staff and submitted to BET

• Test Administrators will NOT accept transcripts in lieu of school certificates.

• School certificates are good for 2 years OR the candidate must provide an exemption letter.

• Attorneys are not required to present a Course Completion Certificate for their Sales Associate license because they are exempt from pre-license education, they are required to present their valid Florida Bar card. The bar card only waives the pre-license education for Sales.

• Candidates will receive an Authorization to Test letter (ATT).

• The candidate can then schedule their test

Candidate matters

Florida Test Center hours extended Exam Breaks

Reporting Incidents

Candidate engagement

1 2 3 4


• Look at Incidents as a means of establishing the service level provided.

2015• 0.21% Incidents that

impact negative either caused by candidates or Pearson VUE over a candidate testing volume of 70,879 tests delivered – 148 incidents fall into this category.

• Expectation is that 2016 will see a reduction

• 30-minute scheduled break in Residential and Certified General Appraiser exam. No scheduled breaks are built into any other FL DBPR Real Estate &Appraiser exams.

• During scheduled breaks, candidates may access personal items except

• mobile phones, exam notes, and study guides.

• During unscheduled breaks, candidates may only access medication and food. Candidates may not access electronic devices, notes, or study guides.

• In 2015 there were a number of issues raised regarding capacity.

• We addressed this by extending test center opening hours and adding additional testing days.

• Pearson VUE has a capacity escalation procedure 10am – 3pm

• Taken candidate survey information from May 2016

• Next slide will give direct candidate feedback.


Candidate Survey – May 2016Ease of Reservations

Availability of Scheduling

Ease of Location

Testing Environment

Staff helpfulness

Method of Registration

Ease of Testing System

Check in efficiency

Testing worked well

Overall satisfaction

Source pre-licensing

Obtain qualifying education


Volume Comparisons

2013 2014 2015 2016Volume 22,891 29,833 33,128 35,247

22,891

29,833

33,12835,247

January – 27 June Examinations Administered

Any Questions?

Documents

DBPR Instructor Seminar Final 2016 PVFLDBPR Instructor Seminar 2016 12 • Exams to be cancelled or rescheduled 2 days in advance or the candidate will forfeit their exam fee • Excused