DAY TO DAY USAGE OF THE NETWORK

for academic and administrativesupport

(How we make it work)

Presented by:

Donnie Mize, Network Manager, FTCC

Wanda Jones, Instructional Network Supervisor, FTCC

OVERVIEW OF THE NETWORK

ElectronicsSoftwareSecurityRedundancyBackup

NetBuilderII

Nortel Accelar 8010 Enterprise Switch (Layer 3)

RadwareLinkproof

LoadBalancer

Cisco 3810 Router

BayNetworks

NortelBayStack 450

10/100Autosense

Switch(Layer2)

BayNetworks

NortelBusiness

Policy Switch10/100

Autosense(Layer3 aware)

BayNetworks Accelar 1200

Nortel Accelar 1200 Switch (Layer 3)

Electronics

SoftwareNetwork ManagementOptivity

NMS 9.2.01NetIDOptivity Policy Service

CheckPointFireWall 1

Internet

STATEITS

ROUTER

Ft. Bragg ACE

Ft. Bragg CURR

Pope AFB

128 Kb - ISDN

NetBuilderII

10 Mbps

100 Mbps

T1

1000 Mbps

Accelar 8610 Enterprise Switch ATC153

ADMINPC"S

STAFFPC'S

FACULTYPC"S

CheckPointFireWall 1

LINKPROOF

BACKUPLINKPROOF

SPRINTROUTER

Internet

CheckPointFW1

Management

Security

Internet

Cisco Router

10 Mbps

100 Mbps

T1

1000 Mbps MLT

Accelar 8010 Enterprise core Switch ATC153

Accelar8006EnterprisecoreSwitchATC122

Accelar 8006Enterprise coreSwitch ATC215

Accelar8006Enterprisecore SwitchATC120

Accelar 8006Enterprise

core SwitchCUH

Accelar 8006EnterpriseSwitch SDC

Accelar 8006Enterprise coreSwitch HOS

Accelar 8006Enterprise coreSwitch HTC

Accelar 8006Enterprise coreSwitch CUH

Accelar 8006Enterprise coreSwitch CEC

Internet

Cisco Router

LinkProof

LinkProof

CheckpointFW1

CheckPointFW1

Management

CheckpointFW1

Redundancy

Dell

Dell Power Edge Server 4400

C YBERNETIC S

CY-8000-1

C YBERNETIC S

CY-ASPAdvanced

SCSIProcessor

Tape Libraries CY-TL9-1035

Dell

Dell Power Edge Server 4400

Dell

Dell Power Edge Server 4400

C YBERNETIC S

CY-8000-1

20/40Gb20/40Gb

2 Drives 20/40GbSCSI

Connection

Backup

AutomationZENWORKS

Deployment of application installations and updates automatically over the network.

PC Inventory - Maintain record of all PC’s and applications assigned to users.

AutomationZENWORKS

Remote Control - Remotely access user computer to resolve problems.

Norton Ghost Utility – Maintain master image of users computer.

Implement, maintain and enforce security procedures to ensure the integrity of individual and institutional information.

Minimize the potential for fraud, misappropriation, unauthorized disclosure, loss of data or misuse.

SECURITY

100Mbps

CheckPointFireWall 1

InternetSTATE ITS ROUTER

Ft. Bragg ACE

Ft. Bragg CURR

Pope AFB

128 Kb - ISDN

NetBuilder II

10 Mbps

100 Mbps

T1

S un

Enterprise 450

1000 Mbps

10 Mbps

100Mbps

10 Mbps

10 Mbps

10 Mbps

100Mbps

Accelar 8010 Enterprise core Switch ATC153

ISDN LINES

100Mbps

ADMIN PC"S

STAFF PC'S

100Mbps

FACULTY PC"S

100Mbps

100Mbps

100Mbps

100Mbps

CheckPointFireWall 1

S un

1000 Mbps

D LLE

D LLE

D LLE

BLUE BIRD NT SERVERE280R SUN SYSTEM

CheckPointFireWall 1

LINKPROOF

BACKUP LINKPROOF

SPRINT ROUTER

Internet

PHONE REGISTRATION

WEB ADVISOR NT SERVER

DMZ

STUDENT PC"S

CIS Security

EMAIL

GroupWise 5.5 –Admin, Staff and Faculty GroupWise Client Web Access POP3 Client

Microsoft Exchange 5.5 – Students Web Access POP3 Client

DATA STORAGE

Over 3000 Gb of disk space spread across 45 servers.

BACKUP

Daily full backup of users data. Daily backup of critical applications. Two week tape rotation.

The Help Desk

To offer prompt, courteous and efficient front-line assistance, with the aid of answering as many routine questions as possible.

To create work orders for users’ hardware/software problems.

To provide feedback within MIS about common user problems which may indicate the need for further action, documentation or a change in what we provide.

To record the details of a call and initial advice given so that we can refer to statistics and case histories if required.

The role of the Help Desk is to help faculty and staff to be more productive through the use of the facilities we provide.

TRAINING

General Concepts and Special Areas for Groups and Individual.

Advise and Send Users Packet (Manuals, Network Info, etc) 

Day to Day Usage of the Network in the Academic Labs

Main Campus and Remote Sites Computer Classrooms/Labs (76)

Specialty Labs (Cisco; Language Lab; Cad Labs) Open Labs (4)

Applications (300) Network Servers Local Hard Drive

Day to Day Usage of the Network in the Academic Labs

Server OS Support Netware 5 Windows NT 4.0 Server Windows 2000 Advanced Server AS/400 Unix

Day to Day Usage of the Network in the Academic Labs

User Accounts (8000) Mass User Management

Create all Student user accounts for Novell and MS Exchange email accounts from registration information.

Security Individual user accounts. Secured servers for applications and student data. Use of NDS to set security level for users.

Data Storage Provide network data storage for each student

Day to Day Usage of the Network in the Academic Labs

Application Deployment Novell Application Explorer

Distribute both Local and Network Applications to users.

Maintenance and Support Maintain the integrity of computer labs.

Pyzzo PCR Dist Norton Ghost Utility

DAY TO DAY USAGE OF THE NETWORKfor academic and administrative

support(How we make it work)

Presented by:

Donnie Mize, Network Manager, FTCC

Wanda Jones, Instructional Network Supervisor, FTCC

Graphics:

Michael Stevens, Senior Network Technician, FTCC