Dawn Marie Reid227 Penn Street

Spring City, PA 19475 610-304-2259

dmarie1029@gmail.com

OBJECTIVEI am seeking a position that utilizes my customer service, operations and client management skills.

PROFESSIONAL EXPERIENCE

National Penn Bank Boyertown , PA Loan Processor 9/2014-Present

Receive and complete setup of incoming loan applications. Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools. Record and analyze all incoming information to ensure guideline compliance and evaluate loan feasibility. Determine and obtain acceptable methods of documentation and compensating factors when necessary. Send written requests or make phone calls to customers, attorneys, Realtors, and other third parties to obtain additional information required. Use fulfillment system as a tracking method to record status and customer information. Make underwriting decision and/or recommendations on all loan files within stated lending authorities. Identify transactions which need Underwriter review; package and submit within in pre-determined timeframes. Review and apply new information received regarding investor and underwriting guidelines, company policies, and processing procedures. Prepare customer correspondence. Commitment letters, 10 day incomplete letters, Re-disclosure requirements, TILs and any agency specific documents. Maintain close communication with customers, Sales partners and Operations Team Lead to ensure proper and timely fulfillment. When applicable facilitate the ordering of payoffs, subordinations (both internal and external) and work with third party vendor to obtain title policy. Clear all conditions using company approved procedures. Perform State High Cost test. Meet established productivity levels and turn around times as set by National Operations.

Green Tree Servicing LLC. Fort Washington, PALoan Processor 2011-9/2013

Receive and complete setup of incoming loan applications. Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools. Record and analyze all incoming information to ensure guideline compliance and evaluate loan feasibility. Determine and obtain acceptable methods of documentation and compensating factors when necessary. Send written requests or make phone calls to customers, attorneys, Realtors, and other third parties to obtain additional information required. Use fulfillment system as a tracking method to record status and customer information. Make underwriting decision and/or recommendations on all loan files within stated lending authorities. Identify transactions which need Underwriter review; package and submit within in pre-determined timeframes. Review and apply new information received regarding investor and underwriting guidelines, company policies, and processing procedures. Prepare customer correspondence. Commitment letters, 10 day incomplete letters, Re-disclosure requirements, TILs and any agency specific documents. Maintain close communication with customers, Sales partners and Operations Team Lead to ensure proper and timely fulfillment. When applicable facilitate the ordering of payoffs, subordinations (both internal and external) and work with third party vendor to obtain title policy. Clear all conditions using company approved procedures. Perform State High Cost test. Meet established productivity levels and turn around times as set by National Operations.

Gallagher Fluid Seals, Inc. King of Prussia, PAOrder Processing Clerk 2010-2/2011

Responsible for ensuring all materials meet rigorous standards and guidelines for shipping. Duties include typing up certifications for materials, typing legal documents, quality control and maintaining excellent customer relations.

John Middleton Co. Limerick, PALead Order Processing/ Marketing Dept. 1997-2009

Responsible for maintaining high profile client relations, specialized in trouble shooting and problem solving. Supervised and trained staff. Duties included, credits, debits, order processing, processing of all promotions, creating bill of ladings, coordinating with multiple outside vendors for pick-ups and deliveries of national and international shipments.

PC Consulting & Training Blue Bell, PA

Trainer 1996I taught a course in Microsoft Office at Main-Line Adult Continuing Education Program.

Safeguard Business Systems. Lansdale, PACustomer Service Rep. 1994-1996

I was responsible for the delivery of customer satisfaction in an operations and support role. Duties included pricing, debit and credit, shipping and tracking, vendor selection and management, order processing and inventory control. I completed extensive work with resolving customer complaints.

EDUCATIONMontgomery County Community College Blue Bell, PA Emergency Management 2009-2011

Upper Merion High School Adult Program King of Prussia, PAConversational Spanish 2004-2005

Lansdale School of Business Lansdale, PAMicrosoft Word, Word Perfect, Power Point, Lotus, and Excel. 1995-1996

CERTIFICATIONSMicrosoft Word, Excel, Outlook, and Power PointSafety, First Aid and CPRFEMA IS-00003