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Student Satisfaction Survey & Community College Survey of Student Engagement Moreno Valley College Spring, 2011. David Torres Dean, Institutional Research Riverside Community College District. SSS Methodology. Done in conjunction with CCSSE in Spring 2011 Each survey had 5 parts - PowerPoint PPT Presentation
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Student Satisfaction Survey &Community College Survey of
Student EngagementMoreno Valley College
Spring, 2011
David TorresDean, Institutional Research
Riverside Community College District
SSS MethodologyDone in conjunction with CCSSE in Spring
2011Each survey had 5 parts
DemographicsImportanceCampus ClimateServicesGeneral Satisfaction
Sample size =284 (2010 sample size = 652).
Demographics79% completed most of their units at MVC,
followed by RCC (16%) and NC (5%)
Sample
2011 MVC
Males 53% 48%
Females 45% 51%
Declined to state
2% 1%
Demographics
Sample Spring 2011 MVC
White 32.6% 26.7%
African American 9.7% 13.8%
Hispanic 40.5% 45.1%
Asian / Pacific Islander
8.6% 6.7%
Other 8.6% 7.7%
DemographicsSample Spring 2011
MVC
Under 18 0.4% 3.5%
18-20 36.1% 29.6%
21-25 42.9% 25.8%
26-35 17.5% 21.4%
36 and Over 3.2% 19.7%
Demographics (continued)57% lived in households of less than
$50,000/year
73% live with parents
1 out of every 10 is a single parent
88%+ live with 3 or more people
Demographics (continued)75% first generation
63% want an AA/AS or transfer
64% attend in the morning
48% enroll in 12+ units
Work: 57% <20 hours, 26%=21-34, 10% fulltime
Student Learning Outcomes
I heard about them in class /instructors
I saw them on a poster
I read them on the website /publication
I heard about them outside the classroom
I have not heard about these outcomes
0 10 20 30 40 50 60
31.6
7.0
6.3
4.4
50.7
If you were aware of SLOs before today, how did you learn about them?
Reasons for not attending
0
10
20
30
40
50
60
70
60.8
9.0
4.0
15.111.2
Importance
Cost /Affordability
The program is offered on this campus
Location of the campus
Classes are scheduled at convenient times
Financial Aid
Academic reputation
Parking availability
Campus appearance
Recommendations from family/friend
Personalized attention from college prior to enrollment
High school outreach program provided by this college
Extracurricular activities (athletics, band, clubs, etc )
Recommendation from my high school counselor
.00 .50 1.00 1.50 2.00 2.50 3.00
Important Factors in your Decision to Enroll at MVC ...
Campus Climate
are from various religious backgrounds
with various disabilities
who need to use a wheelchair are from various ethnic and cultural
backgrounds are single parents
are of various sexual orientations
over 25 (returning students)
full-time students
part-time students
evening students
online students
weekend students
.0 .5 1.0 1.5 2.0 2.5 3.0 3.5 4.0
Campus Demonstrates Commitment to Meeting The Needs of Students Who ...
Services
Tutorial Services
Library Services
Supplemental Instruction
Writing and Reading Center
DSPS
EOPS
Math Learning Center MLC
Renaissance Scholars Club
Career Center
Financial Aid
Student Government
Counseling Services
Transfer Center
Veterans Assistance
0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00
Level of Satisfaction with Student Services (if used)
General Satisfaction
I would prefer to have healthier food options
There are convenient ways of paying my registration fees
The campus is generally a safe place
I would choose to attend this college again
Instructors care about my progress in their courses
The application process is user friendly
Instructors are usually available outside of class
WebAdvisor is user friendly
Campus Police staff respond quickly in emergencies
Bookstore staff are helpful
.0 .5 1.0 1.5 2.0 2.5 3.0 3.5 4.0Top Ten Means on Various Measures of Satisfaction
General Satisfaction (cont.)
The counselor who I met with was helpful
I feel safe in the parking lots during evening class hours
Admissions staff are knowledgeable
Registration procedures are clear and well-publicized
Places to buy food are open at convenient times
The assessment process accurately placed me
The registration staff are helpful
The college promotes environmental responsibility
There are a sufficient number of study areas on campus
There is sufficient parking to meet student needs
.0 .5 1.0 1.5 2.0 2.5 3.0 3.5 4.0Bottom Ten Means on Various Measures of Satisfaction
Community College Survey of Student Engagement (CCSSE)
Moreno Valley 2011 Results
CCSSE provides standardized benchmarks of student engagement
Administered Spring 2011
Surveyed 480+ MV students
CCSSE Background
Active and Collaborative Learning
Student Effort
Academic Challenge
Student-Faculty Interaction
Support for Learners
Benchmarks
Students learn more when they are ……actively involved in their education and apply
what they are learning in different settings
collaborate with others to solve problems or master challenging content that prepare them to deal with real-life situations and problems.
Measured by 7 survey items
Benchmark 1-Active and Collaborative Learning.
These 8 survey items measure:
How students’ own behaviors contribute significantly to their learning
Likelihood that they will successfully attain their educational goals
Benchmark 2-Student Effort
These 10 survey items address
the nature and amount of assigned academic work
the complexity of cognitive tasks presented to students
the rigor of examinations used to evaluate student performance
Benchmark 3- Academic Challenge
The more contact students have with their teachers, the more likely they are to learn effectively and to persist toward achievement of their educational goals.
Measured by 6 survey items.
Benchmark 4- Student-Faculty Interaction
Students perform better and are more satisfied at colleges that provide important support services
cultivate positive relationships among groups on campus
demonstrate commitment to their success
7 items measure this construct
Benchmark 5- Support for Learners
Moreno Valley – CCSSE Benchmarks
0
10
20
30
40
50
60
70
80
90
100
52.4 52.055.0
48.0 49.454.9
52.355.0
47.0 49.150.0 50.0 50.0 50.0 50.0
MVC 2010 MVC 2011 CCSSE Cohort
Determine which benchmarks need improvement
Understand the survey items that informed the benchmarks
Develop targeted treatments that are hypothesized to positively affect these items
Suggestions for moving forward…
CCSSE and Accreditation
Student Satisfaction Survey &Community College Survey of
Student EngagementMoreno Valley College
Spring, 2011
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