DAVID MADRID 5700 Cowles Mountain Blvd APT G179

La Mesa, CA, 91942, United States Phone: 619-697-1696

Email:metaldave9999@yahoo.com

PROFILE

Office/Administrative Management Specialist in the Healthcare Field with 13 years of experience and a broad knowledge of

medical terminology. High level of leadership, trust teamwork ability with all staff. Excellent oral and wri tten communication

ski lls. Ability to multitask and meet deadlines. Experience with medical software programs and Microsoft Office Suite programs.

Ass igns jobs and duties to Office & Cl inica l s taff as needed. Highly organized and flexible.

Multiple Awards in all categories for Scripps Healthcare (see awards section) including Employee of Year Nursing Support for

2014.

PROFESSIONAL EXPERIENCE

Scripps Hospice, San Diego, CA United States

Administrative Assistant March 2013 – Present

Check Group Hospice Admin Assistant Email Inbox a long with personal inbox immediate upon arrival. Prepare and Email to Hospice Staff Daily Sick & Vacation List. Checking Active patient report and Active patient query: Update the Assignments

tab with the appropriate Team Pod, Case Manager (RN), Social Worker, and Spiritual Counselor. Email MD’s Daily schedule to the teams. Email Morning Report to appropriate Pod (each team has an email distribution list): Update accordingly, based on deaths, admits, new/previously pending patients, and tasks.

Process Medline supply orders: Staff Supplies Car Stock - Place orders online. Patient Supplies - Place order online Dai ly periodic walk-in help requests for various random tasks, example: Printing request, checking on supply order request,

l i fting heavy object or moving/transport object request, random computer h elp with semi-basic function errors, or

program software issues like Word or Excel documents. Need help “right now” requests.

Request Lab Results (VeniExpress, Lab Diagnostics, Mobile X-Ray). Request Patient Information from requests by Team RN

(Example is requesting last 5 progress notes from previous MD for patient and H&P). Send Lab Results - Scan / email

results to team RN and cc: team manager and Primary MD.

When PSR’s & Triage have lines busy, answer phones and update Call-Log, email RN or requested party of phone call i f

necessary, transfer ca ll if necessary (see PSR call duties). Periodic Certified Mailing requests. IDG Preparation for all PODS

(Monday – Wednesday). DNR’s: Check DNR for order MD Order in Allscripts, have DNR signed at IDG i f necessary.

Create; process, print and faxing of Allscripts CTI’s with follow up calling MD’s for signature requests (usually twice a

week). Create Hospice Communicator each Friday afternoon, email out following Monday morning to Communicator

dis tribution list. Once a week check and correct Field Status Claims in Allscripts. Periodically Assist Team Managers in Help

with scheduling in finding coverage for CHHA patient visits and informing Managers of CHHA availability. Periodically help

with weekend ECS scheduling and answering phones/PSR duties on the weekend.

SCRIPPS HEALTH AWARDS:

Scripps Health Quality Bronze Award 2015

Employee of the Year, Nursing Support 2014

Over 60 Appreciation Awards from 2013-2015

San Diego Hospice, San Diego, CA United States

Hospice Teams Support Specialist March 2012 – March 2013

Oversees CHHA scheduling; involving, creating the schedule for each Home Health Aide in Allscripts and on an Excel

Spreadsheet to report to each Team Manager. Places patient medical supply orders and respons ible for various

operational tasks needed to help Cl inicians such as: Ordering supplies for Cl inicians, preparing in ful l every part of

documentation for an Interdisciplinary Group Meeting (IDG) requiring extension knowledge and use of Al l scripts ,

providing each day a morning report on Team Census, New Admits, Transfers, Discharges , Deaths , PTO dates for

Cl inicians. Required to task RN visits in Allscripts . Respons ible for answering many phone ca l l s each day and

multitask while ta lking on the phone due to the nature of the many requests needed in a short amount of time.

Whi le the Cl inicians are in field, acts as the go-to person for the Long Term Care North and South branches that hold

over 140 patients which i s about 1/3 of the censu s at San Diego Hospice.

Health Information Specialist March 2002 - March 2012

Responsible for maintaining patients protected health Information. Follow closely HIPPA regulations . Mainta ining

accuracy of Medical Records, filing information each day in a ti mely ordered manner. Purging and s toring Medica l

Record Charts by month and year in Storage room, while maintaining Excel Spreadsheets with patient Medica l

Record numbers and month. Use of Al l scripts in checking patient s tatus , printing and s toring informa tion.

Maintaining good customer service relations with all who seek help or with requesting Health Information. Help in

gathering information for audits, copying full Medical Records and sending them via confidentia l fax or mai l to

authorized individuals or faci l i ties .

ADDITIONAL SKILLS

I consider myself the best in my position at San Diego Hospice. I put the most effort, come to work on

time or early and have an amazingly good working relationship with the Clinicians & CHHAs. I am

someone that can be counted on with full trust to get the task accomplished correctly and better than

what was expected. I have great respect for my co-workers and understand that we need to always work

as a Team and not as an individual. I have strong leadership skil ls and am able to share and give reports

in groups with large amounts of people. I enjoy being personable with everyone and feel that it helps our

working relationship and it develops friendships. I understand that this is a business but people also

want to feel respected and important and I try my best to accomplish this with as many people as I can. I

have compassion for others and want to help where it is possible for me to do so.

EDUCATION

Grossmont College, El Cajon, CA United States

Word, Excel, PowerPoint, Linux, Networking

2010-2011

REFERENCES:

DeShonda Roberts, Scripps Hospice Christine Quiles, Scripps Hospice

Jarrod Trull, Scripps Hospice Tracie Dalano, Scripps Hospice

Bob Curtin, Scripps Hospice

Marilyn Obee, Sanctuary Hospice & Formerly San Diego Hospice Phone: 858-776-2245