DAVID HARDYhardy8660@gmail.com

PROFILEA highly accomplished IT & Telecommunications professional with demonstrated success implementingstrategic IT initiatives that improves business functionality with positive impact on the business' bottomline Effective manager who possess effective leadership and management skills with the discipline ofleading and motivating teams to successfully maximize the productivity end results

SKILLSMechanically-inclined TroubleshootingMS Office proficient Excellent problem solverCustomer service-oriented Telecommunications fieldStrong attention to detail installations

TestingCorning Fiber opticsinstaller/repair

ACCOMPLISHMENTSReceived the 2 “Recognition of excellence awards from Corning OpticalCommunications. Training

Responsible for providing vision and guidance to a group of 20construction employees, training them on sufficient project plans andprocedures.

PROFESSIONAL EXPERIENCE01/2016 Pioneer

Corning Optical Communications － New York City, NY Inspected installation sites to determine material requirements. Offered specifictraining programs to help employees maintain and improve job skills. Placedcopper and fiber cables for voice and data indoors and outdoors. Suppliedtechnical and customer service support by phone and in person. Offeredspecific training programs to help employees maintain and improve job skills.Taught weekly internal classes to more than 12 new employees. Organized andpresented 8 hours of hands-on activities.

07/2014 to 01/2016Desktop supportHewlett Packard － New York City, New YorkAssisted customers with technical issues via email, live chat and telephone.Provided base level IT support to company personnel. Resolved customercomplaints and concerns with strong verbal and negotiation skills. Displayedcourtesy and strong interpersonal skills with all customer interactions.

10/2012 to 06/2014U-Verse TechnicianAT&T － Roswell, GA

06/1997 to 07/2010

05/1994 to 03/2002

07/2010 to 10/2012

2020

2002

1993

AFFILIATIONS

Responded to PBX, voicemail and network-generated malfunction alarms. Completed all repairs and maintenance work to company standards. Ensuredcustomer satisfaction by providing highest quality of products by ensuring allequipment was properly installed and working correctly. Installed/repairedU-verse infrastructure and provided 100% customer satisfaction.

Facility TechnicianVerizon － Irvington, NJPlaced copper and fiber cables for voice and data indoors and outdoors.Identified areas of operation that need upgraded software, voicemail, andtelephone equipment. Documented all aspects of client networks in preparationfor implementing communication systems and associated applications. Capablyidentify improvement opportunities based on testing results.

Electrical EngineerUnited States Marine CorpsDefused hostile situations with superior negotiation techniques. Trained andinstructed subordinates and supported units on Primary marksmanship. Effectivedecision-maker in high-pressure environments. Provided hands-on technicalsupport, advice and mentoring to all levels of personnel.

CEOIrec Sports － NJBuilt innovative production processes from scratch for a cutting-edge Livestreaming product. Formulated a comprehensive business plan complete withclear and actionable sales goals and targets.

Network Business AdministrationDevry University － Alpharetta, GA, United StatesContinuing Education in Network Business Administration

Electrical EngineeringUnited States Marine Corps United StatesCoursework in Electrical engineering.

High School Diploma: LiberalColumbia High School － Maplewood, NJ, United StatesMember of Columbia High School basketball and football team.

Honorable discharge from the United States Marine Corps.

EDUCATION AND