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The!Evolution!The!Evolution!of!Academic!Liaisonof!Academic!LiaisonServices!at!University!of!KentServices!at!University!of!Kent

Dave!Puplett!–!Head!of!AcademicDave!Puplett!–!Head!of!AcademicLiaisonLiaison

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The!University!of!Kent!is:The!University!of!Kent!is:•a!leading!UK!university•making!a!strong!international!impact

•offering!an!inspiring!student!experiencethat!prepares!students!for!the!future

•producing!innovative!world<leadingresearch

•enabling!and!valuing!innovation,enterprise!and!creativity

•while!operating!in!an!effective,!efficient,sustainable!and!professional!manner

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University!of!KentUniversity!of!Kent

• International!focus,!multi6campus!institution:

• New!campus!at!Athens,!with!Berlin!and!Rome!in!planning!

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3!Faculties!3!Faculties!

18!Schools!18!Schools!

3!Academic3!AcademicCentresCentres

19,665!students19,665!students(15000!UG)(15000!UG)

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Academic!Liaison!TeamAcademic!Liaison!Team

• 3!teams,!each!supporting!one!of!the!faculties.

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• Research!Support

• Teaching!and!Learning!Support

• Partnerships!and!Outreach

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• The!ALS!team!supports!library!users!through!theselection,!provision!and!use!of!Library!resources.

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Information!Services!StrategyInformation!Services!Strategy

• Environments

• Resources

• Empowerment

• Effective!IT

• Performance

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What!are!our!main!drivers?What!are!our!main!drivers?

• Student!experience

• Academic!engagement

• Affordability

• Quality

• Sustainability

• Scalability

• Innovation

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How!do!we!plan?How!do!we!plan?

• University!mission,!institutional!and!departmentalStrategies,!identifying!drivers,!agreeing!where!wewant!to!be,!working!out!possible!projects,!and!giveit!a!whirl.

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• In!practice!we!need!a!tool!to!help,!and!we!useRoadmaps.

• These!give!us!an!ability!to!look!well!into!the!futureand!see!a!bigger!picture

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2012 2013 2014 2015

Q3Jul!AugSep

Q4Oct!NovDec

Q1Jan!FebMar

Q2Apr!MayJun

Q3Jul!AugSep

Q4Oct!NovDec

Q1Jan!FebMar

Q2Apr!MayJun

Q3Jul!AugSep

Q4Oct!NovDec

Q1Jan!FebMar

Q2Apr!MayJun

! ! ! ! ! ! ! ! ! ! ! !

Out comesOut comes

A ct i v i t yA ct i v i t y

D r i v e r sD r i v e r s

Digital!Faculties!RoadmapDigital!Faculties!Roadmap

IS!programme/aim06/02/2013 Information!Services

Be t t e r ! NS SBe t t e r ! NS Sscor escor e

S e l fIsuffi ci ent ! l ea r ne r s ! a bl e ! t o! use ! t he i r ! sk i l l s ! t o ! enhance ! empl oy abi l i t yS e l fIsuffi ci ent ! l ea r ne r s ! a bl e ! t o! use ! t he i r ! sk i l l s ! t o ! enhance ! empl oy abi l i t y

Be t t e r ! NS SBe t t e r ! NS Sscor escor e

De l i v e r y ! of! t he ! r i g ht ! r e sour ces ! i n ! t he ! r i g ht ! forma t ! t o! t he ! r i g ht ! pe r son! a t ! t he ! r i g ht ! t imeDe l i v e r y ! of! t he ! r i g ht ! r e sour ces ! i n ! t he ! r i g ht ! forma t ! t o! t he ! r i g ht ! pe r son! a t ! t he ! r i g ht ! t ime

Eng a g ed! a nd! sust a i nabl e ! col l e ct i on!manag ementEng a g ed! a nd! sust a i nabl e ! col l e ct i on!manag ement

To! impr ov e ! t he ! s t udent ! e xpe r i ence ! i n ! t he ! l i g ht ! of! chang i ng ! expect a t i onsTo! impr ov e ! t he ! s t udent ! e xpe r i ence ! i n ! t he ! l i g ht ! of! chang i ng ! expect a t i ons

Empl oy abi l i t y ! I! enabl i ng ! s t udent s ! t o ! become ! se l fIsuffi ci ent ! i n ! fi ndi ng ! a nd! ev a l ua t i ngEmpl oy abi l i t y ! I! enabl i ng ! s t udent s ! t o ! become ! se l fIsuffi ci ent ! i n ! fi ndi ng ! a nd! ev a l ua t i ngi nforma t i oni nforma t i on

Ensur e ! equi t a bl e ! a ccess ! for ! a ! d i v e r se ! use r ! communi t yEnsur e ! equi t a bl e ! a ccess ! for ! a ! d i v e r se ! use r ! communi t y

Readi ng ! Li s t s ! a t !Readi ng ! Li s t s ! a t !MedwayMedway

V i r t ua l ! i nduct i onV i r t ua l ! i nduct i on

P1109 ! Loan! pe r i ods ! r ev i ewP1109 ! Loan! pe r i ods ! r ev i ew

Imag e ! l i br a r y ! r ev i ewImag e ! l i br a r y ! r ev i ew

E Ibook s ! on!mobi l e ! dev i ce s ! / ! i nv est i g a t i ng ! cont ent Il oa ded! dev i ce sE Ibook s ! on!mobi l e ! dev i ce s ! / ! i nv est i g a t i ng ! cont ent Il oa ded! dev i ce s

D i g i t a l ! l i t e r a cyD i g i t a l ! l i t e r a cy

Onl i ne ! suppor t ! a nd! enqui r yOnl i ne ! suppor t ! a nd! enqui r yse r v i ce sse r v i ce s

Ci r cul a t i on! r ev i ew /dy nami c! l oa n! pe r i odsCi r cul a t i on! r ev i ew /dy nami c! l oa n! pe r i ods

CLA ! sca nni ng ! r ev i ewCLA ! sca nni ng ! r ev i ew

Col l e ct i on! dev e l opment ! s t r a t eg yCol l e ct i on! dev e l opment ! s t r a t eg y

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Shelf'Ready!StrategyShelf'Ready!Strategy

• An!umbrella!strategy!that!governs!several!individualprojects

• Faster!order'to'shelf!process!using!shelf!readysuppliers

• Optimising!our!ordering!process,!from!identifyingacademic!need!through!to!fulfilment

• Service!that!meets!user!needs,!not!just!InformationSystems!technical!needs

• Unified!classification!scheme

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• Process!mapping

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Why!Aspire!fits!our!approachWhy!Aspire!fits!our!approach

• Aspire!a!good!match!therefore!for!ourapproach!and!our!identified!priorities!anddrivers.

• Streamlining!of!processes

• Power!to!staff!and!students,!re=balancingresponsibilities!between!Schools!andInformation!Services

• Sharing!of!knowledge!in!the!form!of!readinglists

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Making!it!happenMaking!it!happen

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What!the!service!looks!likeWhat!the!service!looks!like

• University!of!Kent!branded

• Integration!with!VLE!(Moodle)!very!important!to!us

• What!does!it!look!like!for!the!average!Kent!student?• Access!via!Moodle!or!library!pages• Is!it!seen!as!library!or!University?

• What!does!it!look!like!for!academic!staff?• Staff!log!in,!edit!and!use!readinglists@kent!facilities!!

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ImplementationImplementationVaries!between!faculties

• Humanities• Dean!very!supportive• Faculty!wide!instructions!and!deadlines• Academics!to!maintain!their!own!lists

• Social!Sciences• Support!from!Dean• Faculty!wide!model• Temporary!and!admin!staff!to!establish!lists

• Academics!to!make!only!minor!adjustments

• Sciences• Academics!to!maintain!their!own!lists• Taken!up!by!some!Schools• Current!initiative!to!promote!in!others!via!SAM!and!library!reps!

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SupportSupport!!!!!!!!

• Training• Regular!scheduled!training,!open!to!all!staff• Drop!in!sessions!in!ALS!offices• School!specific!sessions!arranged!as!required• Individual!sessions!by!arrangement• All!hands!on,!working!on!real!lists

• New!staff!sent!welcome!message!from!ALS• Explains!library!systems!and!procedures• Offers!help!using!the!reading!list!system

• Temporary!or!admin!staff!invited!to!work!in!the!ALSoffice!until!they!are!confident!using!the!system

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Staff!PerspectiveStaff!Perspective

“It!has!recently!been!agreed!at!Faculty!Learning!and!Teaching!that:

i. all!new!modules!processed!during!Autumn!2012!should!have!reading!lists!readied!bythe!end!of!January!for!2013F2014

ii. all!modules!to!be!taught!next!year!should!have!readings!lists!readied!by!May.!I!realizethat!2013F2014!seems!a!long!way!off.!!But,!if!we!get!lists!readied!earlier!it!helps!theLibrary!plan!for!new!books!(and!other!materials),!and!thus!helps!to!ensure!that!we!andour!students!have!everything!we!need.”!

“The!Panel!found!that!the!School!used!the!Talis!Aspire!system!to!communicatetext!needs!to!the!library!and!that!this!worked!well.”

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• Issues:§ IP§ Who!does!the!legFwork

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Student!PerspectivesStudent!Perspectives

Positive!Politics!and!IR!student!views!expressed!at!aSchool!meeting!led!to!immediate!take:up!of!thereading!lists!system.

§ At!the!same!meeting!a!process!was!decided!which!keptboth!staff!and!students!happy

§ This!solution!is!now!used!by!all!Social!Science!Schools

“The!reading!listssystem!is!efficient,accurate!and!veryaccessible”

“The!reading!list!system!givesthe!most!apt!books!and!an!easyway!to!find!them!–!and!does!it!insync!with!the!library.!It’sawesome.”

“It’s!great!because!you!caneasily!find!relevant!books!onyour!modules!and!even!savethings!to!your!own!space!forwhen!you!need!them.”!

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Academic!Liaison!ChampionAcademic!Liaison!Champion

• Academic!Liaison!Services!has!three!team!leaders,one!with!a!strategic!focus!on!Learning!and!TeachingSupport.

• This!person!will!continue!to!represent!the!needs!ofusers!of!the!system!in!developing!our!installationand!the!service!it!provides.

• Monitor!take@up,!provide!support,!ensuring!wemaximise!the!implementation!and!integration!withsystems!such!as!Moodle.

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How!has!this!changed!Academic!Liaison!ServicesHow!has!this!changed!Academic!Liaison!Services

• More!conversations!about!getting!the!most!out!ofreading!lists!with!academics

• More!materials!delivered!when!they!are!needed

• More!time!for!training,!research!support,!KentAcademic!Repository,!stock!management!projects,teaching!and!learning!support

• Better!understanding!of!the!requirements!of!ourcore!text!collection

• It’s!challenged!us,!in!a!very!positive!way!

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!Drill!Hall!Library,!Drill!Hall!Library,!Medway!CampusMedway!Campus

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Universities!at!MedwayUniversities!at!Medway

• University!of!Kent

• University!of!Greenwich

• Canterbury!Christchurch

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• 3000!Kent!students!based!at!Medway

• Medway!catalogue!hosted!at!Greenwich!(differentsystem!to!Kent)

• Kent!electronic!holdings!only!available!on!Kentcatalogue,!or!through!Kent!systems!(journals!aBz…)

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Other!ideasOther!ideas

• Resource!Discovery

• Revisiting!those!process!maps

• Plugins,!Talis!Aspire!Digitised!Content!(TADC)

• Can!we!use!the!Aspire!data!to!do!anything!clever?

• Using!online!tools!to!keep!services!running!during…

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ThankyouThankyou!!