Data Synthesis Team Presentation: Community Input into ... · Data Synthesis Team Presentation: Community Input into Burlington's Strategic Plan Dotmocracy. Burlington's Strategic

Burlington's Strategic Plan2015 - 2018

InsightForum Workbook

Data Synthesis Team Presentation:

Community Input into Burlington's Strategic

Plan

Dotmocracy


DEC2014Report presented to

council for approval detailing the process and timelines for the development of the strategic plan. FEB

2015

Forum SurveyForum Research conducted the Community Satisfaction Survey Feb 5 to 12. A total of 771 interviews with residents were completed.MAR

2015

Insight BurlingtonCommunity Survey sent to Insight members to complete. Link also posted on city website for general resident participation. 535 surveys completed, 321 from the panel and 214 general.

APR2015

WorkbooksThe Workbook for Planning the Future of Burlington - 108 workbooks are submitted by individuals or groups to have input into the strategic plan.

APRMAY2015

Facilitated SessionsFacilitated input session for City staff, stakeholders and user groups took place in April and May.

Council Report

MAY2015

DotmocracyAt city car free events in May, 90 people placed 271 dots to rank their top three priorities.

Very Satisfied Somewhat Satisfied

Somewhat Dissatisfied

Overall Quality of Services

45% 42%

Generally speaking, how satisfied are you with the overall quality of services provided by the City of Burlington?

Would you say you are....

535 respondents

Quality of Services

Very Dissatisfied

6%

Don't Know / No Opinion 2%

5%

87%

Insight

Public Safety

Excellent Good Fair Poor Very Poor Don't Know

Animal Control Fire Protection By-law Enforcement Emergency Management

13%

36%

13%

5%1%

32%

48%

30%

19%

3%

12%

32%

17%

30%

3%6%

18%

38%

14%

24%

4%2%

Maintenance Services


Roadway & Sidewalk Parks & Open Space Winter Surface Water Drainage Tree Management Cemetary

9%

49%

30%

9%2%1%

28%

54%

13%2%

1%2%

20%

47%

20%

7%5% 1%

8%

33%

29%

11%

14%

5%

22%

51%

15%

5% 1%6%

10%

24%

62%

4%

Roads & Transportation


Transit Traffic Operations Roads & Structures Parking ManagementTransportation Network Planning

3%

28%

19%

13%

7%

30%

45%

10%

25%

12%

6%2%

12%

56%

19%

8%

3%2%

8%

43%

25%

9%4%

11%

3%

30%

28%

12%

7%

20%

Leisure Services


Recreation Programs City Arenas Arts & Culture Parks/Open Space/Sportsfield

31%

45%

11%2%2%

9%

20%

38%

8%

31%

2%1%

38%

45%

11%2% 1%3%

39%

50%

7%2% 1%1%

Design & Build


Community Design & Development Review Parks & Open Space Building Code Permits & Inspection

6%

33%

23%

9%7%

22%

16%

49%

16%

4%2%

13%

6%

20%

13%

8%2%

51%

Customer Relations & CitizenRepresentation


Council & Citizen Committee Service Burlington

13%

36%

21%

9%7%

14%

19%

39%

10%1% 1%

30%

Forum Insight

Adjusted

Public Safety Services

Fire Protection 95% 96%

Emergency Management 83% 74%

Animal Control 78% 72%

By-law Enforcement 75% 62%

Maintenance Services

Parks and Open Sapce 90% 84%

Cemetary 88% 88%

Tree Management 78% 78%

Roadway & Sidewalk 67% 58%

Winter 64% 68%

Surface Water Drainage 57% 48%

Roads and Transportation Services

Roads and Structures 69% 74%

Traffic Operations Management 63% 56%

Parking Management 60% 58%

Transit 55% 45%

Transportation Network Planning 52% 41%

Leisure Programs and Events

Parks, Open Spaces and Fields 90% 91%

City Arenas 88% 86%

Arts and Culture 87% 85%

Recreation Programs 86% 83%

Design and Building Services

Parks and Open Space 84% 75%

Community Desgin and Development 66% 50%

Building Code Permits 63% 52%

Customer Relations and Citizen Representation

Service Burlington 87% 84%

Council and Citizen Committees 68% 57%

Citizen Satisfaction with Services

What level of confidence do you have in the City of Burlington being able to provide effective assistance to meet public needs in the event of a major emergency or disaster?

Do you feel that the City of Burlington is encouraging and supporting emergency and

disaster preparedness within the community?

What could the city do to make you feel more

confident? A

Very Confident Somewhat confidentNot at all confident Don't know / Unsure

Yes

No

Don't Know

Of the 65 respondents who replied 'No', 86% would like improved communication and 34% made reference to planning including budget, development and execution of a plan

Communicate the Plan

Create a Plan

Level of Confidence and Emergency Preparedness

51%

12%

8%

29%

Insight

50%

16%

34%

% of Citizens that are aware the City has an Engagement Charter

Lorem Ipsum Dolor Sit Amet, possit scitic praesenti perdidream

Numbers Don't Lie

60%

% of citizens that agree with the following

What sources do citizens use the most to find out

about City Programs ,services

and initiatives

A

% of Citizens who are aware they can dothe following

Be part of an onlinecommunity panel

Be part of acitizens advisory

committee

Delegate at aCouncil meeting

Attend a Councilmeeting

I would like to provide input tothe City

Residents have enoughopportunity to provide input

The City does a good job atengaging residents

The City uses that input indecision making

The City's decision making isreflective of the majority

The City would welcome my opinion

81%

52%

55%

45%

31%

49%

75%

82%

81%

93%

Aware 37%

Not Aware 63%

1. Input from residents is not reflected in decision

2. Residents are not listened to

3. Developers influence decisions

City Website 36%

Burlington Post 64%

Insight

Public Engagement

When given the opportunity to comment, 229 residents did so, and the top 3 reasons citizens disagree on engagement are:

Excellent Very Good Good Fair Very PoorDon't Know

Excellent Very Good Good Fair Very PoorDon't Know

48%

38%

10%

3%

36%

49%

10%4%

10%

How would you rate Burlington as a place to live?771 respondents to Forum Survey

535 respondents to Insight Survey

1%

86% Excellent or Very Good

85% Excellent or Very Good

What do you like best about living in Burlington?

10%

% of 99 Workbook Responses % of 499 Insight Respondents

waterfront/proximity tolake

people/community/neighbourhoodscentral location/access to

GTAparks and green space

safety/low crime rate

shopping/services/amenities

vibrant downtown

festivals and events

clean/well maintained

arts and culture

0 5 10 15 20 25 30 35

"Burlington has it all, and has a great downtown core; but still feels like a smaller, friendly city."

"A city that is filled with friendly communities that is steadily growing."

"Amenities of a large city with a small town feel."

"Great location for doing business."

"The waterfront and all its activities."

"The people. The sense of community. The services."

"Proximity to highways and lake, RBG and escarpment, restaurants and theatre."

"Safe community that offers a wide variety of activities for children and families."

Select verbatim responses from Insight Survey and Workbooks

"Excellent public spaces, arts and culture. Museums and Art Gallery are special."

Improved Stayed the Same WorsenedNot lived here 4 years Don't know

9%

54%10%

28%

36%

49%

28%

8%

How has the quality of life in Burlington changed over the past four years?

771 respondents to Forum Survey

535 respondents to Insight Survey

1%

28% Improved

9% Worsened

28%

47%

28% Improved

18% Worsened

101 Workbook responses


32% Improved

18% Worsened


47%

28%

48%

18%

5%

1%

45%

18%

3%

32%

2%

Has the quality of life improved or worsened in the past 4 years?

Stayed the Same

45%

Worsened Improved32%18%

CongestionTransitJobs &Business

Downtown &WaterfrontInfrastructure

Engagement

Areas of most concern

Get more businessesCross promote all businesses across the city

Not enough job opportunities

Connecting to other systems

Lack of bus stops, seating for seniors

Service cuts

Growth of new homes, malls, and populationNo plan to improve congestionCongestion is all day

103 Responses

Areas of greatest improvement

City has invested in facilities, Pier, bikepaths, roads, BPAC

Downtown is vibrant and beautiful

More is available downtown

Council is committed to creating an engaged, participatory community

10 responsesresponses

4 responses

19responses

13 responses

5responses

Workbook

Workbook Comments

5

Top 5 themes based on 98 responses

17% 15%

3%

20%42%

neighbourhoodsdevelopment

transit

transportationcommunity

servicespeople traffic

parks

bike

invest

workplan

publicbusiness

arts

access

intensification

culture

seniors

14%

Burlington, a better place to live or do business

Neighbourhoods, green spaces & communities

Growth, development & intensification

Transportationtransit, bike, walk

Citizen involvement, transparency

Jobs, Employment & businesses

(41) (20) (17) (15) (14)

Workbook


Numbers Don't Lie

60%

A

Ensure that neighbourhoods,commercial areas and the downtownare safe, accessible places to live and

gather for activitiesProtect rural communities from urban

development and the intrusion of newhighways or quarries

Increase the number of people whocycle, walk and use public transit for

recreation and transportation.

19%

54%

Workbook

Is there anything regarding Vibrant Neighbourhoods that was missed or opportunities City Council should consider? How would you measure success?

Transportation Neighbourhood - identity and engagement

Increase opportunity for citizenengagement at the neighbourhood level

Keep/increase sense of character

Protect escarpment/rural area

Allow for diversity

Develop events outside downtown core

When asked to describe this neighbourhood these themes emerged

Public transit improved

Keep/increaseopportunity to keep needswithin walking distance

Increase safe cyclingoptions

Safety

Inclusiveneighbourhoods

Accessible

(Based on 50 responses)

27%

Vibrant Neighbourhoods Measure Success

Affordable housing

Protect and enhance neighbourhoodcharacter

Inclusive, diverse

# of people using walking, cycling,public transit

Survey citizens

Link heritage

There were 94 workbook responses:

(Based on 54 responses)

Which of the following should City Council make a top priority when allocating resources?

Current PrioritiesVibrant Neighbourhoods

There were 108 workbook responses:


Numbers Don't Lie

60%

A

Which of the following would you like to see the City make its toppriority when allocating resources

Nurture an innovative businesscommunity

Promote and encouragereduced community energy

consumptionIncrease the number of people

living and working in Burlington16%

76%

8%

When given the opportunity to comment, 59 responded, and the top 3 topics most commonly used were:

Incentivize

When asked " is there anything regarding prosperity that was missed and how would you measure success." 36 responded and the 3 topics most commonly used were:

Incentivize

Promote Economic Development

Build a community College

Business (24 times) Community (19 times)

Enrich our existing communities

Incentivize

Promote Economic Development

People (21 times)

Job creation

Enrich our existingcommunities

Business (21 times)

# of people living and working here

Business tax

Crime reduction

Measure (12 times) Community (20 times)

Equal Opportunities

Diverse housing

Complete Communities

Workbook

Current PrioritiesProsperity

Which ones of the following would you like to see the city make top priority when allocating resources?


Numbers Don't Lie

60%

A

Forge strong community relationships,with open dialogue

Achieve excellence in customersatisfaction and support a corporate

culture

Ensure we are financially sustainable

Ensure we are environmentallysustainable

17%

51%

21%

Collaborative

Transparency

Current PrioritiesExcellence in Government

When asked "How you would measure success" the 3 themes commonly used were:

Forge Strong Community Relations

Excellence in Customer Satisfactions

Improve telephonesystem so residents canget information

Listen to Citizens

Financially Sustainable

Fees match servicelevel

Due to limitedDevelopment ensureFinancial is at forefront

Council (5 times)

Retain staff

Foster relationships

Value Staff (5 times) Engage Citizens (4 times)

Create metrics forEngagement Charter

Citizen Committees

When given the opportunity to comment on Excellence in Government and any opportunities the City should consider, verbatims used were:

Strong informationawareness

Dialogue with Citizens

TransparentGovernment

Environmentally SustainableEnvironment isthe foundation forgrowth

(Based on 33 workbook responses)

11%

There were 52 Workbook respondants

Workbook

PRIORITIES

Sound financial practices

Well managed growth

HIGH

Commitment to infrastructure

MEDI

UM

City recreation and sports facilities

LOW

Arts and culture

Public transportation

Diverse housing options

Arts and culture

Active transportation

Is the following statement a good reflection of what the vision for Burlington should be?

Don'tKnow/No Opinion

YES

NO

80%

14%

6%

Identified PrioritiesIssues in Priority Order

Transparent decision making

Economic development

Civic engagement and feedback

Active Transportation/Aging Population


Aging population

% of Total of responses (535)

Insight

83%(443)

79%

(422)

78%

(417)69%

(380)

71%(373)

43% 41% 39% 37% 33%(231) (217) (208) (198) (174)

25% 24% 19% 13% 12%(132) (129) (97) (73) (63)

"A place where people, nature and business thrive"

Civic Engagement (6% of respondents)

"more engaged youth""attracting youth to city""Endorse Shape Burlington Report""Service residents not visitors"

Public Transportation (8% of respondents)

"Educate on Transit Plan""intercity connecting""Accessible for seniors""collaborate with other partners""Easier access to downtown".

Well Managed Growth (12% of respondents)

"Manage Growth and stop high rises""Manage growth and study intensification""Creative Planning""Update Official Plan to protect neighborhoods"

Sound Financial Practices (7% of respondents)

"keep taxes lower""balanced budgets""new revenue streams for corporate sponsorship""lower facility rental costs"

"Look at Burlington as unified rather than individual wards"

"Strong Leadership and Council and adhere to Official Plan"

"Make Council higher functioning and work together"

Collaborative Council(7 out of 34 responses)

Parking(3 out of 34 responses)

"Anticipating the needs due to increasing culture"

"no shelters available for teens and woman"

"welcome diverse populations and focus on poverty"

"Accessible and equitable community, Accessible Burlington as per OADA"

"by-law enforcement including parking issues"

"Parking spaces available in the downtown core during special events"

Top 4 themes Identified from Insight Comments

Residents were asked if there were any other priorities that the City overlooked

Additional themes identified

Diverse Population(7 out of 34 responses)

Other Priorities

(Based on 192 Respondents)

Insight

Economic DevelopmentProsperity and

Opportunity

34%

Traffic Commitment to Infrastructure

Renewal, maintenance and repair of assets such as roads, buildings, storm

sewers and parks

39% 35%

Additional Priorities

----

---

Healthy Communities

----

---

Public Transportation

----

---

Aging Population

----

---

Well Managed and Sustainable

Growth

25% 25%

Bringing more jobs and businesses to Burlington

28%

What additional priorities should Council focus on ? Select top three

28%

Specifically congestion, ease of getting into, out of and around town

Workbook

(40) (36) (35)

(29) (29) (25) (25)

102 Responses

Unique Themes

InclusivityApply inclusion lens to all City

services

More work opportunities for individuals with special needs,

incentives to companies to hire

Employment for differing abilities

More support for adults with special needs

Heritage

Museums need more "wow" and investment

Natural heritage - woodlots and watercourses

Celebrate heritage

Young Families

Attract more jobs that will match housing prices

Breakdown barriers to self employment

Youth missing


Forum Insight Workbook Dotmocracy

Community Safety


Healthy Community - health and well being of residents





Healthy Community - health and well being of residents

Well managed growth

Transparent decision making

Economic development, prosperity and opportunity


Traffic - specifically congestion

Parks and community open / green spaces


Traffic - specifically congestion



Parks and community open / green spaces


Forum & Insight Based on a rating scale of all 17 priorities that were provided.Workbook and Dotmocracy based on selection of top 3 priorities from the 17 provided.Dotmocracy #3, 4 & 5 were tied for third.

771 535 108 90

Documents

Data Synthesis Team Presentation: Community Input into ... · Data Synthesis Team Presentation: Community Input into Burlington's Strategic Plan Dotmocracy. Burlington's Strategic