Embed Size (px)
Citation preview
Data Quality
Improving motivation to improve data quality
We need data…
Reduce costs by eliminating unplanned failures
Optimise inspection intervals for critical equipment
Reduce process variability Improve repair shop processes
Provide targets for metrics
DEFINE BUSINESS
NEED
IN-SERVICE PHASE
ACQUISITIONDESIGN/SELECT
EQUIPMENT
DETERMINE EQUIPMENT REQUIRED
DISPOSAL
Reliability Growth Work with manufacturers to
improve design
Optimise system reliability and minimise
LCC at design
Add reliability & energy efficiency clauses into
purchase contracts
Replace at the optimum time
Benchmarking
The “soft” bit in the middle…
Don’t understand the processDon’t
understand why it’s
important
Don’t understand how to do it
Too many other things
to do
SOLUTION…?More
communication about the
process
More training on how to fill in the forms
Set aside specific time after each job
for data collection
Increase importance to punishments
Show importance to
companyShow
importance to coworkersIncrease
importance to rewards
WHAT SHOULD YOU DO?
How to work out the best solution?
Reasons•Which factor is important for each area?•Need a model which can incorporate & then differentiate different reasons for low DQ
Context•How do the other goals & identities affect the DQ goal?•“Fixing the equipment is more important than collecting data”
Not important
To the organizatio
n
To me keeping my
jobTo getting more money
(bonus/promoted)
To how well I do my job
To the overall maintenance
of the equipment
To my team or to a particular
mate in my team
To how much “fun” the job is or how much control I have
To my supervisor
To the safety of the equipment
Goal Hierarchy
Why do we do
what we do?
Goal choice (behaviour) driven by
higher-order goals, identities
& values
Freedom HappinessFamily
SecuritySelf-respectTrue
Friendship
A Comfortable Life
Employee Friend Father CatholicHusbandTeam
memberMusician CoworkerSon
Collecting dataAttend Group
MeetingsWriting reports Personal time
Chatting with mates
Calling/emailing family
Fixing equipment
A Basic Hierarchy
Strength of connection related to:1. Helpfulness in achieving
higher-order goal2. Feasibility of accomplishment3. Accountability
When “Home” is Salient
Freedom HappinessFamily
SecuritySelf-respectTrue
Friendship
A Comfortable Life
Employee Friend Father CatholicHusband Team member
Musician CoworkerSon
Collecting dataAttend Group
MeetingsWriting reports Personal time
Chatting with mates
Calling/emailing family
Fixing equipment
When “Work” is Salient
Freedom HappinessFamily
SecuritySelf-respectTrue
Friendship
A Comfortable Life
Employee Friend Father CatholicHusbandTeam
memberMusician CoworkerSon
Collecting dataAttend Group
MeetingsWriting reports Personal time
Chatting with mates
Calling/emailing family
Fixing equipment
How Does This Help DQ?
• What are the identities that people hold?• Which are most important?• Can we link ‘collecting data’ to that which is most
important?– E.g., no point in linking to “being a good employee” if
that isn’t important to them• What is the feasibility of data quality?• Interventions designed around the identities and
personal projects that are most common across the group
What Will We Do?
• Elicit people’s goal hierarchy• Statistically link with DQ ratings to check
validity of theory– Controlling for other factors such as
personality, team characteristics etc• Identify common identities or projects• Design intervention based on those
What do you think?
• Does this strike a chord with you?• Any factors you can think of that don’t fit
this model?• Any reservations?
