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Dare to Double Down: How To Win With Integrated Planning
Gordon Smith
Kenneth Secor
Stephen DaigleOffice Of The Chancellor, California
State University
SCUP 2002-Las Vegas
Leveraging The Odds 1
Dealer Shows A Six
You Have An Ace And Six
Do You:
A. StandB. HitC. Double-Down
Overview Define The Odds (SWOT)
• General Environment• The IT Challenge
Play The Game
• Players• Strategy
Control The Outcome
• IT Business Case• Double Down On Accountability
The Institution: Large and Complex
390,000 students: 42,000 faculty/staff
23 campuses and six off-campus centers
Diverse campuses
Diverse student population
Decision making is decentralizedCSU Stanislaus
Challenges
Demographic: Tidal Wave II.
Fiscal: budget cuts and unpredictability
Business As Usual: The Odds Were Against Us
Do more with less: technology a gamble?
Threats and opportunities: the Web changed the game
Campuses on their own: haves and have-nots
CIO’s: Necessary but insufficient
Changing the Game: Executive Buy-In
The Chancellor’s challenge: Do things differently
• IT is a strategic resource we can leverage in support of CSU goals and objectives
• Leadership must come from presidents
• No “have not” campuses
• Minimum baseline
New Players At New Tables
Presidential task forces
Blue-Ribbon Commissions• Learning Resources and Information Technology
• Institutional Management and Information Technology
• Telecommunications Infrastructure
Technology Steering Committee
Leveraging The Odds 2
Dealer Shows A Five
You Have A Pair Of Three’s
Do You:
A. StandB. HitC. Double-DownD. Split
Raising the Ante
Wagering CSU Substance Against the Future
What’s In The Pot?
Providing the campus technology pathways, spaces, media and terminal resources that will support anytime, anywhere access to information resources for all faculty, students and staff on all 23 campuses at a level consistent with the CSU’s educational mission as it enters the Twenty-First Century.
Developing The Game
Late 1980s: Emerging realization of the role technology might play in future teaching and learning
Early 1990s: Preparation for the CSU’s role
• Emphasis by campus and system leadership
• Development of planning standards and processes
Build-out Initiatives: Efforts to meet the CSU’s needs
• Full funding through the COP (1996/97)
• A public/private partnership (1997/98)
• The TII program (1998 to present)
The Strategy Of The Game
CSU’s Integrated Technology Strategy -- Desired Outcomes:
Excellence in Learning and Teaching
Quality of the Student Experience
Administrative Productivity and Quality
Personal Productivity
The Stakes
Administrative Systems: $400M Over 7 Years
Infrastructure Buildout: $275M Over 5 Years
• CSU/CA Legislature Capital Bond Agreement: $180M
• State General Fund: Remainder
How The Game Is Being Played
A Format Dictated by Economic and Practical Realities -- It’s All on the Table:
Stage 1 -- Individual campus technology physical plant upgrade projects funded as capital outlay
• Phase 1 – Eight campuses, “C” in 2000/01• Phase 2 – Six campuses, “C” in 2001/02• Phase 3 – Eight campuses, “C” in 2002/03
Stage 2 -- A centrally-managed and funded network provisioning activity implemented through a systems integrator
• Phasing and scheduling tailored to campus construction schedules
Players At The Table
Overall: Each campus has a designee responsible for project implementation
Stage 1:
Campus –
• Sets scope with preliminaries to CSU system standards• Develops working drawings from approved preliminaries• Bids and manages construction• Coordinates with Stage 2 integrator at the local level
Chancellor’s Office –
• CPDC: Provides oversight for capital outlay process• TII: Monitors application of specific standards and facilitates
integration with Stage 2
Players At The Table (Cont’d.)
Stage 2:
Campus –
• Coordinates local network design process with systems integrator• Establishes and maintains communications link with integrator for
scheduling provisioning activities• Oversees and participates in testing and acceptance of network
equipment
Chancellor’s Office –
• TII: Provides system-wide central management and oversight for
provisioning program, including funding Establishes and supports staff training and hardware and
software for network implementation
• CPDC: Facilitates integration with Stage 1 activities
How Does The Game Stand?
The CSU is a
winner so far!
Campus Bidding Contract Network
Process Award Discovery
Initiated Completed Initiated Completed Completed Completed Initiated Completed Ongoing Initiated Completed Initiated Completed
Phase 1:
Channel Islands C.I. has not been included in the TII build-out, since it has other funding for its initial development; however, its infrastructure will be in projected refresh cycles.
Dominguez Hills+Long Beach+Los Angeles+Northridge+Pomona+San Bernardino+
Phase 1a:
ChicoSonoma+
Phase 2:
HaywardHumboldtMaritime AcademySacramentoSan Luis ObispoStanislaus
Phase 3:
BakersfieldFresnoFullertonMonterey BaySan DiegoSan FranciscoSan J oseSan Marcos
NOTE: 1. To facilitate upgrade progress, campuses marked with a plus sign have been funded for some core equipment and/or management software in advance of completing their network designs.
Construction Document Project
Preparation Preparation Construction Implementation
Stage 1-- Capital Outlay ProgramNetwork Design Network
Stage 2 -- Terminal Resources ProjectPreliminary Design
Raising The Odds For Success
Is the Campus Team Ready?
Leadership committed
Team members identified
Roles defined
Resources established
Communications links prepared
Schedule requirements analyzed
Following Up On A Winner
Campus development of technology resources will continue
• New facilities will be planned to evolving CSU standards• Retrofits will be a routine concern
System-wide attention to the evolution of technology will continue
• Network refreshment will be ongoing
• Staff training will be regularized
• Standards will be continually reviewed and updated
• Maintenance and operations programs will be enhanced to new levels of service
When Will The Game Be Over?
There is no end, just a beginning…
Keep the Players Involved!
Leveraging The Odds 3
Dealer Shows A Ten
You Have A Ten And A Six
Do You:
A. Stand
B. Hit
C. Double-Down
Managing The Game
Make the IT Business Case • From Cost To Value
Control The Vocabulary• A New Lexicon
Be Publicly Accountable • Negotiate The Outcome
Make The IT Business Case
The New Economics
• IT Performance Increasing• IT Demand Increasing • Prices Declining• TCO Increasing
Applications Portfolios
• Operational• Tactical• Strategic
Infrastructure Budgets: Operational Or Capital?
Control The Vocabulary Infrastructure: Foundation And Permanence
• Utilities• Systems• People
Baseline Access: Minimum And Fair
• Hardware• Software• Network• User Training• User Support
Investment
• Add On And Ad Hoc• Cost Center To Strategic Resource
Business Tools: Speak The Language
• Benchmarking• Total Cost Of Ownership• Knowledge Management• Risk Management• Return On Investment
Be Publicly Accountable
Negotiated Accountability: 8-Year Agreement• Open Rules• Reciprocity
Accountability Infrastructure• Fiscal Controls• Campus “Culture Of Evidence”• Data Systems• Evaluation Reports
Measures Of Success (MOS)
The MOS Investment
Biennial Surveys: Access, Use, Satisfaction
• Students• Faculty• Staff
Annual Institutional Surveys
• Academic Technology• Administrative Technology• IT Infrastructure
Conclusions
Enlist CEO Vision And Commitment
Develop A Broad Strategic Plan
• Academic • Administrative
Baseline Infrastructure: Play The Capital Card
Negotiate The Rules And Outcomes
Best Defense Is A Good Offense
If IT administrators measure and demonstrate the benefits of technology for faculty, students and staff in terms of:
• Improved learning and teaching,
• Improved services to students, and
• Improved institutional management,
IT can become like any other infrastructure investment----no one will question why it is needed or what is its value.
The Game Can Be Won Before It Ever Begins.
Leveraging The Odds 4
Dealer Shows A Nine
You Have A Pair Of Fives
Do You:
A. Stand
B. Hit
C. Double-Down
D. Split
Web Addresses
Home Page: http://its.calstate.edu
ITS Page: http://its.calstate.edu/systemwide_it_resources/its_report.pdf
MOS Page: http://its.calstate.edu/documents/Data_Collection/I_Reports_MOS/Measure_of_Success.shtml
Answers Key:
• The Odds 1: C
• The Odds 2: D
• The Odds 3: A
• The Odds 4: C