DANIEL JAMES MARKS511 S. Bryan Cir

Brandon, FL 33511317-626-2992

Dmarx21@yahoo.com

CORE COMPETENCIESWork Ethic / Leadership / Detail Orientation / Customer Relations / Project Planning

EMPLOYMENTPilot Freight Services

January 2000 – January 2016

SENIOR OPERATIONS MANAGERAugust 2011 – January 2016Memphis, TN

SummaryOversaw the operations of a top 20 company within the Pilot network. Grew revenue from the lower third of the company to the top third which accounted for tripling station revenue monthly. Worked with the sales force on outside sales to foster a new customer base and followed working directly with new and current clients to maintain and grow the business relationship.

Average Station RevenueDecember 2015: $850-900K/MonthAugust 2011: $300-350K/Month

Responsibilities Operations Management

o New Hire Recruitment, Onboarding, Training, Development, Management, Promotions, Terminations

o Inbound/Outbound Operationso City/Over-The-Road Dispatcho Warehouse/Distributiono Accounts Payable/Accounts Receivable

Business Development/Account Management o Qualify Incoming Businesso Co-Lead on Outside Sales Presentationso Finalize Pricing Tariff Agreements

Security and Compliance Administration o Transportation Safety Administration (TSA)o Department of Transportation (DOT)

o Federal Aviation Administration (FAA)o Occupational Safety and Health Administration (OSHA)

Accomplishments Oversaw hiring and staff training Managed client accounts monitoring on-time performance Oversaw quoting and shipment rating. Prepared client specific tariff pricing Worked directly with vendors to procure spot rate and local pricing Fostered account relations as point of contact for local and national account customers

OPERATIONS MANAGERJanuary 2007 – August 2011

Indianapolis, IN

SummaryWorked with station manager to oversee workforce of a top 10 grossing company within the Pilot network. Handled day to day operations overseeing shipment status, billing preparation, and client relations

Responsibilities Operations Management

o Inbound/Outbound Customer Serviceo City/Over-The-Road Dispatcho Outbound Operationso Warehouse/Distributiono Accounts Payable/Accounts Receivableo New Hire Training and Continual Development

Account Management o Qualify Incoming Businesso Quote and Negotiate Pricing

Security and Compliance Administration o Transportation Safety Administration (TSA)o Department of Transportation (DOT)o Federal Aviation Administration (FAA)o Occupational Safety and Health Administration (OSHA)

Accomplishments Oversaw new hire training Assisted on Outside Sales Calls Managed client accounts to monitor on-time performance Oversaw quoting and shipment rating

INTERNATIONAL OPERATIONS AGENTSeptember 2005 – January 2007

Indianapolis, IN

SummaryHandled Import/Export shipping for customer base. During my time we handled top tier volume throughout the company system.

Responsibilities Operations Management

o Monitor Active Shipment Status (Pick-Up, Transportation, Delivery)o Trace and Track Locationo New and Existing Customers

Business Development/Account Management o Co-Lead Sales Presentation Effortso Qualify Incoming Businesso Quote and Negotiate Pricing

Security and Compliance Administration o Transportation Safety Administration (TSA)

BILLING SPECIALISTJanuary 2000 – September 2005

SummaryOversaw account billing of all local and national accounts from the station level. Handled billing adjustments and payment collection issues

ResponsibilitiesAccounts Payable/Accounts Receivable

Accomplishments Managed client accounts to monitor on-time performance Oversaw quoting and shipment rating

EDUCATIONUniversity of Memphis

REFERENCESAvailable Upon Request