Damas Website Content- Global IT Consulting

8/3/2019 Damas Website Content- Global IT Consulting

http://slidepdf.com/reader/full/damas-website-content-global-it-consulting 1/13



Application development and maintenance, including designing, coding, testing, and implementing

software that supports the world's most significant businesses.

Business intelligence, designing the capture and extraction of data from multiple sources and

assembling it into information for competitive advantage.

Distributed systems, connecting traditional businesses to clients, prospects, suppliers, and more

through internal networks and the Internet.

Independent Testing services, reducing the risks of failure as well as project and future maintenance

costs by planning and implementing testing right from the start.

Managed solutions, helping you realize maximum benefit from the applications that run your business.

Information Technology (IT) consulting profile Damas MENA Key focus areas

Primary focusComments/description

IndustryPriority areas includemanufacturing, retailand telecom

Banking, Financial Services and InsuranceEnergy and Utility (E&U)

GeographyIndia, Middle East and

APAC are the fastestgrowing sectors, givenCompany A¶s increasedfocus

Middle East and North Africa

PackagesSAP and Oracle are themain packagesimplemented, bothbeing equally preferredCompany A implements



package suitable to theindustry concerned(e.g., SAP better suitsthe E&U vertical inEurope and Oracle hasfocused solutions for E&U in North America)

SAP and Oracle implementation servicesIT strategy and governance

SolutionsProvides technologyconsulting on SOA andservices on toolsets tohelp CIOs monitor andimprove IT enterpriseeffectivenessQuality consulting

comprises processconsulting andprogramming andservices qualityconsultingMade significantinvestments in processcertifications, e.g., SixSigma

Quality Consulting

Buyersconsulting client focuslargely mirrors theoverall focus of theorganization, i.e.,includes the largestfirms in any industryaims to serve buyers

that are looking to takeadvantage of the globalsourcing model

Main focus is Fortune 1000 companies

Key growth areasBFSI will likely continueto remain the largestcontributing industry interms of growthMobility (wire-free/detached)applications



implementation is apotential driver of growth

Damas MENA will maintain focus on a diversified set of industries

Damas MENA has the resources, experience, and capabilities to provide companies with the strategic

intelligence, analysis, and insight that are crucial to making the right decisions in today¶s outsourcingmarketplace.

With the vision of our leadership team, the personal commitment, and indeed, the passion of our

professionals to deliver real value to our clients, our organization is unsurpassed in its ability to guide your

company¶s future success.

Services

Application Development and Support



Service Description

The Application Development & Support (AD&S) service provides high-end design and the latest Web technologies at the lowest

possible rates. The service provides services that leverage best practices as well as a defined Software Development Life Cycle

(SDLC) methodology for building, maintaining and hosting Web applications and Web sites. Our service includes two main

components:

y Web design and content work

y Application development

We offer expert graphic design, user interface, and content development services. We can help you design your look and feel for a

website, design a logo, establish a brand identity, or provide creative input. We also design and implement content for websites. In

addition to the benefit of handling the technical aspects of Web content implementation, we can help you think through your

organization's Web presentation by helping you answer questions such as:

y Who is the typical visitor to my site?

y What kind of information is my typical visitor looking for?

y How can I present the most meaningful information in the most direct and understandable way?

y How do I organize the larger body of content on my website?

y

Is my website accessible to visually impaired people?

y Does my website follow best practices for Web design?

In addition to creative design, the AD&S service provides expert user interface development, leveraging best-of-breed Web 2.0

features to improve the end-user experience for websites and applications.

AD&S offers professional web application development. We provide expert software engineering services to develop high-end

features for your website using the best tools and technology available.

As a part of your project, we have the ability to rapidly leverage expert resources throughout our service portfolio, including Project

Management, Software Quality Assurance, Security, and Hosting.

Perhaps the most important factor is that we understand the importance of delivering more value to our customers and their

constituents. Our institutional knowledge can be a tremendous asset in achieving successful outcomes for your project.

Our goal is to provide you with the best service available at any price, for significantly lower rates than any competing provider. We

are a team dedicated to providing with high-end talent, tools and technology at low rates.

Benefits

AD&S is a shared enterprise service available for agencies, local government entities, and educational institutions. When you

consider your Web design and development needs, we know you have options. Therefore, we strive to provide a clear, compelling

value proposition for our customers. Following are some highlights:

y Best-of-breed technology and design practices

y Portfolio of successes

y Competitive billing rates

y No competitive bidding process required

We believe this combination of factors makes the choice easy. AD&S provides you with the best Web design and development, at

the lowest rates, with the shortest and simplest possible procurement of services.

Contact us today to see what we can design for you.

Customers

y



Cabling Services

Structured Cabling

Service Description

Structured Cabling Services (SCS) offers customers convenient access to structured cabling installation, design, and project

management. Cabling infrastructures provided with this service enable the transport of data, voice, and video over various copper

and fiber optic media - ranging from typical office/cubicle environments to data centers to interconnection of buildings in campusenvironments.

SCS provides a comprehensive approach to ensure a high quali ty, standards-based cabling infrastructure in adherence with the

Telecommunications Wiring Guidelines and TIA/EIA (Telecommunications Industry Association/Electronics Industry Alliance)

Telecommunications Building Wiring Standards. Structured Cabling Services consists of a team of BICSI RCDD (Building Industry

Consulting Service International Inc., Registered Communications Distribution Designer) professionals dedicated to providing the

best solutions and services to fi t each customer's unique needs.

Benefits

By choosing Damas MENA¶s Structured Cabling Services, a customer can expect to benefit from the following:

y Easy access to professional structured cabling installations

y Structured Cabling Services team of BICSI RCDD design expertise

y

Cabling installations that meet currentN

ational Electrical Code,BICSI best practices and TIA/EIA Telecommunications

Building

Wiring Standards specifications

y Certified cable plant with test results documentation

y Installations performed in adherence to manufacturers' and standards-based best practices

y One year warranty on materials and installation labor

Installations are performed by trained service technicians using the latest techniques in design, materials, and installation to ensure

the flexibility of the customer's infrastructure to meet changing resource and future technology needs.

Customers

We have designed and installed a variety of products and services for our customers. Structured Cabling Services staff has

managed over 65 different Category B customer projects during this same period.

Current customers include:

y State Executive Branch agencies

y Local governments

y Community colleges

y Universities

y Public schools



How Do We Charge?

Structured Cabling

Depending on the size and scope of your cabling needs, SCS fees can fall into the following categories:

Category A Projects

y Utilize fixed unit prices based on type of cables, termination methods, cable media, etc., for projects with typically less than 75

unit cable runs

Category B Projects

y Consist of larger inside plant projects, typically over 75 unit cable runs or contain complex cabling solutions for outside plant

installations or data centers. After detailed consultations with the customer, these types of projects are individually bid using

SCS pre-qualified vendors. Once requirements are documented, securing a custom bid may take as little as 3 weeks, including

a detailed walkthrough by up to 10 pre-qualified vendors.

Design/Consulting Services

y Consist of an hourly billable rate, available for RFP and scope of work reviews, creating design specifications, performing

project management and inspections, providing expertise in outside plant design, wi reless, fiber redundancy, etc.

Next Steps

Start early! Structured cabling is one of the most important steps to ensure your IT project is completed on time and on budget.

Step 1:

General Questions: Contact the Service Desk at 1-800-xxx-xxxx or local 555-5555.

Step 2:

Cabling requests:

y Submit a Telecommunication Service Request form to initiate a cabling project.

y E-mail or fax the completed form to .

y An SCS or vendor representative will contact you upon receipt of the form to determine your specific needs.

Design/Consulting requests:

y Submit a Telecommunications Service Request form to initiate a project consultation.

y E-mail or fax the completed form to .

y An SCS or vendor representative will contact you upon receipt of the form to determine your specific needs.

Emergency repairs and installations:

y Initiate a Service Request ticket by contacting the Damas MENA Service Desk, available 24/7, at .

y A representative will contact you to discuss your specific needs and schedule repairs.



IT Service Management (ITSM)

Service Description

IT Service Management (ITSM) is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich software

tool that can be used to manage Incidents, Service Requests, Problems, and Changes in support of customers and lines of business.

This service uses BMC® Remedy IT Service Management suite of tools, which is compliant with the Information Technology

Infrastructure Library (ITIL).

IT Service Management Features

y Incident Management -- for managing and tracking Incidents (a disruption to normal operations) and Service Requests (for

new services, software or hardware). This Incident Management application is designed to manage the entire Incident

Management process to assist in restoring service to customers as quickly as possible. The ability to prioritize Incidents and

Service Requests according to business impact allows staff to focus efforts where it matters most.

y Problem Management -- for managing Problem investigations from detection to eradication through the ITIL sub-processes

of Problem Control, Error Control, and Pro-Active Problem Analysis. Problem Management processes remove defects from the

IT infrastructure, eliminate recurring Incidents, and stabilize the environment.

y Change Management -- for tracking scheduled and planned infrastructure changes. This includes process management and

planning capabilities that help increase the speed and consistency in the way changes are implemented while minimizing risk

and errors. This module includes a bui lt-in approval process for Change and Release Management. The Change module is

completely integrated with Incident, Problem, and Service Level Management applications.

y Service Level Management -- for tracking Service Level commitments with customers and from vendors, thus allowing

management to pinpoint weaknesses and take corrective action.

Benefits

y Ability to access and leverage a "best in class" Service Management software solution as a shared service without having to

fund the significant up-front investment associated with the acquisition and deployment of a comparable vendor or in-house

solution

y Shared services provide an economy of scale so ongoing costs are significantly lower than those of comparable solutions

Customers

Service desks at the following agencies:



Local Area Network (L AN)

Service Description

LAN Services provides Local Area Network infrastructure within a building or campus environment, which enables data

communication among local resources within an organization. These services support the infrastructure components and resources

beginning where the end device connects into a wall plate. The service includes equipment maintenance, configuration,administration, monitoring, and support of network infrastructure.

Benefits

y Reliable Ethernet wired LAN connectivity

y Compliance with IT Security policies and standards

y Ownership of the entire infrastructure lifecycle

y Predictable monthly cost

y Network assessment and design consultation regarding service options based on business needs

y Management of structured cabling between end devices and network equipment

Goals

y Provide cost effective and efficient services that meet or exceed customer expectations.

y Enable a culture that has a passion for continuous service improvement.

y Focus on end-to-end excellence in process management and execution.

y Implement a simpler support model that improves productivity and reduces cost.

y Work to meet customer expectations and provide excellent communications with our customers.

y Work to eliminate recurring incidents through the use of the best processes and by seeking to improve the infrastructure.

y Lower the total cost of ownership of Information Technology assets and solutions by introducing a cross-agency standardization

model.

y Assess and deploy new technologies as required to drive improvements to employee productivity, security of the infrastructure

and deliver cost improvements.

Customers

How Do We Charge?

Local Area Network (LAN)

Monthly Recurring Charges consist of the following components:

y Costs for hardware, software, maintenance, and management of the LAN infrastructure

y Standard MAC requests are included

One-Time Charges are comprised of the following:



y Installation / implementation of LAN infrastructure

Pricing for Custom Solutions is available via custom quote.

Next Steps

Engaging Damas MENA is easy!

Firewall & Virtual Private Network (VPN)

Intrusion Prevention Service (IPS)

Managed Desktop Service

Multimedia Event Production

Performance Monitoring and Reporting

Project Management

Remote Access

Skills Based Routing

Software Quality Assurance (SQA)

Structured Cabling

Video Conferencing

Wide Area Network (WAN)

Web Conferencing

Service Description

Video Network Services (VNS) provides a comprehensive set of synchronous "real-time" video and multimedia collaboration

services and provides with state- and worldwide video conferencing connectivity and other collaboration services. The VNS suite of

services offer tools that, when used appropriately, can result in dramatic cost savings.

VNS suite of services

y Video Conferencing

y Streaming Media

o Webcasting

o Hosting

y Multimedia Event Production

y Web Conferencing





Service capability and components include:

y Extension of mobility within an office building - users can connect to critical business information wherever they are to improve

their productivity

y Ability to share information with fellow employees and guests

y Enhanced collaboration in meeting conference rooms

y Fully managed service that meets CIO security standards and policies

y All hardware and software components required to deliver the WLAN service

Service implementation and support includes:

y Network assessment and design consultation regarding service options based on business needs

y Each WLAN deployment is tailored to customer coverage and security requirements

y Service delivery within 30 to 45 days, upon successful completion of site survey (if applicable), design and engineering

activities, and procurement of any equipment and services

y Additional structured cabling and equipment requirements may delay service delivery

y Support is 24/7 via Damas MENA Network Operations Center and Service Desk

y Fault Management and Network Monitoring

y Configuration Management and Archive

y Performance Management

y Service Operations provides service based on ITIL methodologies for Incident, Problem, Change, Configuration and Release

Management processes

y Planning and conducting routine maintenance to the infrastructure, resulting in optimum network performance and stability

Benefits

y Extension of mobility within an office building - users can connect to critical business information wherever they are to improve

their productivity

y Ability to share information with fellow employees and guests

y Enhanced collaboration in meeting conference rooms

y Fully managed service that meets security standards and policies designed for two types of wireless users ² secured and non-

secured

y Proactive WLAN Performance Management and Troubleshooting includes performance alerts on such items as Bandwidth,

Configuration, RF Coverage, and Interference. Remote Troubleshooting of wi reless performance issues if any.

Customers

How Do We Charge?

W ireless Local Area Network ( W LAN)

Office Building:

y One-time costs



o Site installation / implementation of WLAN Access Points (up to 5 APs)

o Each additional WLAN Access Point installation

y Monthly recurring charges consist of the following:

o Costs for hardware, software, maintenance, and management of WLAN Access Points

Campus Environments:

y Pricing for Custom Solutions is available via custom quote

Documents

Damas Website Content- Global IT Consulting