2
1069_AMC Plan Leaflet_7” x 9.25”_Open 34.3” x 9.25”_Front 1 10 9 8 7 Terms & Conditions 1. Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd. Please do not make payment in cash. 2. Period & validity: Services will commence from the date of signing of contract, subject to realisation of the cheque. In case the contract starts after the expiry of warranty period, acceptance will be after inspection of the air conditioners by our engineers. 3. Other terms & conditions: A. Call Centre Facility: Calls may be registered round the clock at our call centre. Toll Free Number: 18001029300, 1800229300. B. Response Time: If breakdown call is received before 3 PM, it shall be attended on the same day. If the call is received after 3 PM, it will be attended by 12 PM on the next day. C. General Terms: i) Routine maintenance and proper operation of the air conditioners, including regular cleaning of air filters, shall be ensured by the user. ii) The user shall be responsible for providing appropriate electric power supply to the air conditioners. Voltage supply at 230V +/- 5% variation for single phase and 415 V +/- 5% variation for three-phase supply shall be considered appropriate. In case of three-phase supply, proper load balancing shall be ensured by the user. iii) The user shall be responsible for maintaining circuit breakers and voltage stabilisers for stable power supply. In case of any problem, user shall attend to the same. iv) Routine servicing and repair shall only be done by DAIPL/authorised dealers. v) AMC shall not be applicable to any accessory external to the air conditioners. vi) DAIPL/authorised dealers shall not be liable for any consequential/liquidating damages or losses due to failure or inadequate performance of air conditioners for any reason, whatsoever, under the AMC. vii) Only airconditioning equipments installed at the above mentioned location shall be covered in the AMC. If the client wishes to shift the airconditioning equipments to some place other than where the airconditioning equipments are already installed, the client shall do such shifting at his own cost and risk and as per the instructions of the Service Provider. The Service Provider/authorised dealer shall carry out reinstallation of client's airconditioning equipments at an extra cost, to be borne by the client. In case during AMC period, shifting of airconditioning equipments by the client is not done in accordance with the instruction of the Service Provider and/or reinstallation is done by any third party (other than the Service Provider/authorised dealer), then notwithstanding anything to the contrary contained in this AMC, this AMC shall stand terminated at the option of the Service Provider and no refund shall be permissible for the remainder period. viii) This AMC is valid to carry out maintenance and repair work (Labour Part Only) at the premises mentioned in this AMC. In case of maintenance and repair works being carried out at the Service Provider's place, the client agrees to follow the process of disconnecting, packing and transporting the equipments at his own cost and risk. Any damages caused to the equipments during disconnecting, packing and transporting shall not be covered either in this AMC or any other agreement or contract, including but not limited to the sale or warranty agreement between the client and Service Provider. After performing the required maintenance and repair works and under intimation by the Service Provider, the client undertakes to pack and transport the equipments within 24 hours from the time of such intimation to his premises at his own cost and risk. The Service Provider reserves the right to charge reasonable rental to the client and the client is liable to pay this rental, in case the client fails to take the equipments back within such 24 hours period. ix) The AMC is not transferable. 4. Termination: i) Either party shall be at liberty to terminate the AMC without assigning any reason after serving one month’s notice. ii) In case of termination by the user, DAIPL shall refund basic AMC amount for the unexpired period, subject to cancellation charges equal to 10% of the original basic amount. iii) Services provided for part of the month shall be treated as provided for the full month. iv) No refund of taxes collected at the time of signing of AMC shall be permissible. 5. Force Majeure Clause: Failure to provide services or perform obligation under AMC shall not be construed as breach of the AMC due to Force Majeure conditions as a result of act of God, lightning, fire, storm, floods, earthquake, act of public enemy, war (declared or undeclared), terrorism, sabotage, riot, insurrection, epidemic, strike, lockout, industrial disturbance or any conditions arising from similar causes beyond the Service Provider's control. 6. Labour Type Only AMC also available 7. Arbitration: Any controversy, claim or dispute between the parties arising out of this AMC will be settled exclusively and finally by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The parties shall appoint sole arbitrator with mutual consent. The arbitration proceedings shall be conducted in English language. The expenses of the arbitration will be shared equally by both parties. 8. Obligations of the Client: The AMC shall become null and void in case the EQUIPMENT/S is/are shifted from its original place of installation or the right of property is transferred to another individual or legal person under any law of India or is misused or dismantled or altered or serviced by anybody other than the Service Provider's authorised maintenance staff or authorised service dealer without the express consent in writing from the Service Provider. However, cost and risk of such activities by the client shall be borne by the client. 9. Confidentiality: Each of the party to the present AMC shall (i) Safeguard and protect the other’s confidential information, ancillary/related to present AMC and received and/or obtained during the course of service being provided under the present AMC; (ii) Segregate material containing confidential information from the materials of others (obtained if any during the course of the present contract) and to return the confidential information in case it is no longer needed to perform the obligation or the other’s request. Each party to the AMC shall make proper disclosure and inform the other immediately on becoming aware of any unauthorised use or disclosure of the confidential information obtained. 10. Limitation of Liability: Before undertaking the services, the Service Provider reserves the right to verify and examine the equipments that such equipments are in a serviceable state. The Service Provider's liability under this AMC shall be limited to the equipments being in good working conditions and no other liability, whatsoever, financially or otherwise. The Service Provider's liability under this AMC does not extend to (i) Working by persons other than the Service Provider's authorised personnel on the equipments except for running the equipments (ii) Any upgradation of the equipments without written consent of the Service Provider expressly. (iii) Any work carried out, externally or internally, to the equipments like power supply, denting, painting, etc. (iv) On termination of this AMC, the Service Provider's obligations are terminated in entirety. This AMC extends only to problems arising out of normal functioning of the equipments and does not cover maintenance and repair of any parts damaged due to natural calamities, fire, flood, etc., theft, accidents, riots, etc., misuse, environmental conditions, unsuitable use of electronic equipments, use of any equipments not recommended by the Service Provider. Services do not cover accessories external to the equipments. Any other kind of consequential/liquidated damages, loss of any kind, whatsoever, are not covered under this AMC. 11. Compensation for Hiring Employee: Neither party can hire, appoint and employ any employee of the other party under any terms of appointment or employment, either contractually or as an employee, during the tenure of this AMC or within six (6) months of expiry of this AMC. In such a case, the other party shall have to pay compensation equal to twelve (12) months of total salary, irrespective of nomenclature used under terms of AMC between the employee and aggrieved party, to the aggrieved party. 12. Entire Contract: Notwithstanding anything contained to the contrary under any previous agreement whether verbal or written, work order, etc., this AMC with all its appendices shall constitute the entire agreement between the parties as to the subject matter, hereof and it cancels and replaces any prior oral or written agreement on the same subject. 13. Remedies under the Contract: Each party, hereto, agrees that any remedy or right conferred upon either party for breach, hereof, shall be in addition to and without prejudice to all other rights and remedies available to it, whether under law or otherwise. 14. Governing Law: This AMC shall be a contract under the laws of India and for all purposes shall be governed by and construed and enforced in accordance with the laws of India and shall be subject to jurisdiction of courts at New Delhi. We look forward to receiving your valuable AMC which will receive our prompt attention and continue to provide you satisfactory services. Terms & Conditions 1. Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd. Please do not make payment in cash. 2. Period & validity: Services will commence from the date of signing of contract, subject to realisation of the cheque. In case the contract starts after the expiry of warranty period, acceptance will be after inspection of the air conditioners by our engineers. 3. Other terms & conditions: A. Call Centre Facility: Calls may be registered round the clock at our call centre. Toll Free Number: 18001029300, 1800229300. B. Response Time: If breakdown call is received before 3 PM, it shall be attended on the same day. If the call is received after 3 PM, it will be attended by 12 PM on the next day. C. General Terms: i) Routine maintenance and proper operation of the air conditioners, including regular cleaning of air filters, shall be ensured by the user. ii) The user shall be responsible for providing appropriate electric power supply to the air conditioners. Voltage supply at 230V +/- 5% variation for single phase and 415 V +/- 5% variation for three-phase supply shall be considered appropriate. In case of three-phase supply, proper load balancing shall be ensured by the user. iii) The user shall be responsible for maintaining circuit breakers and voltage stabilisers for stable power supply. In case of any problem, user shall attend to the same. iv) Routine servicing and repair shall only be done by DAIPL/authorised dealers. v) AMC shall not be applicable to any accessory external to the air conditioners. vi) DAIPL/authorised dealers shall not be liable for any consequential/liquidating damages or losses due to failure or inadequate performance of air conditioners for any reason, whatsoever, under the AMC. vii) Only airconditioning equipments installed at the above mentioned location shall be covered in the AMC. If the client wishes to shift the airconditioning equipments to some place other than where the airconditioning equipments are already installed, the client shall do such shifting at his own cost and risk and as per the instructions of the Service Provider. The Service Provider/authorised dealer shall carry out reinstallation of client's airconditioning equipments at an extra cost, to be borne by the client. In case during AMC period, shifting of airconditioning equipments by the client is not done in accordance with the instruction of the Service Provider and/or reinstallation is done by any third party (other than the Service Provider/authorised dealer), then notwithstanding anything to the contrary contained in this AMC, this AMC shall stand terminated at the option of the Service Provider and no refund shall be permissible for the remainder period. viii) This AMC is valid to carry out maintenance and repair work (Labour Part Only) at the premises mentioned in this AMC. In case of maintenance and repair works being carried out at the Service Provider's place, the client agrees to follow the process of disconnecting, packing and transporting the equipments at his own cost and risk. Any damages caused to the equipments during disconnecting, packing and transporting shall not be covered either in this AMC or any other agreement or contract, including but not limited to the sale or warranty agreement between the client and Service Provider. After performing the required maintenance and repair works and under intimation by the Service Provider, the client undertakes to pack and transport the equipments within 24 hours from the time of such intimation to his premises at his own cost and risk. The Service Provider reserves the right to charge reasonable rental to the client and the client is liable to pay this rental, in case the client fails to take the equipments back within such 24 hours period. ix) The AMC is not transferable. 4. Termination: i) Either party shall be at liberty to terminate the AMC without assigning any reason after serving one month’s notice. ii) In case of termination by the user, DAIPL shall refund basic AMC amount for the unexpired period, subject to cancellation charges equal to 10% of the original basic amount. iii) Services provided for part of the month shall be treated as provided for the full month. iv) No refund of taxes collected at the time of signing of AMC shall be permissible. 5. Force Majeure Clause: Failure to provide services or perform obligation under AMC shall not be construed as breach of the AMC due to Force Majeure conditions as a result of act of God, lightning, fire, storm, floods, earthquake, act of public enemy, war (declared or undeclared), terrorism, sabotage, riot, insurrection, epidemic, strike, lockout, industrial disturbance or any conditions arising from similar causes beyond the Service Provider's control. 6. Labour Type Only AMC also available 7. Arbitration: Any controversy, claim or dispute between the parties arising out of this AMC will be settled exclusively and finally by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The parties shall appoint sole arbitrator with mutual consent. The arbitration proceedings shall be conducted in English language. The expenses of the arbitration will be shared equally by both parties. 8. Obligations of the Client: The AMC shall become null and void in case the EQUIPMENT/S is/are shifted from its original place of installation or the right of property is transferred to another individual or legal person under any law of India or is misused or dismantled or altered or serviced by anybody other than the Service Provider's authorised maintenance staff or authorised service dealer without the express consent in writing from the Service Provider. However, cost and risk of such activities by the client shall be borne by the client. 9. Confidentiality: Each of the party to the present AMC shall (i) Safeguard and protect the other’s confidential information, ancillary/related to present AMC and received and/or obtained during the course of service being provided under the present AMC; (ii) Segregate material containing confidential information from the materials of others (obtained if any during the course of the present contract) and to return the confidential information in case it is no longer needed to perform the obligation or the other’s request. Each party to the AMC shall make proper disclosure and inform the other immediately on becoming aware of any unauthorised use or disclosure of the confidential information obtained. 10. Limitation of Liability: Before undertaking the services, the Service Provider reserves the right to verify and examine the equipments that such equipments are in a serviceable state. The Service Provider's liability under this AMC shall be limited to the equipments being in good working conditions and no other liability, whatsoever, financially or otherwise. The Service Provider's liability under this AMC does not extend to (i) Working by persons other than the Service Provider's authorised personnel on the equipments except for running the equipments (ii) Any upgradation of the equipments without written consent of the Service Provider expressly. (iii) Any work carried out, externally or internally, to the equipments like power supply, denting, painting, etc. (iv) On termination of this AMC, the Service Provider's obligations are terminated in entirety. This AMC extends only to problems arising out of normal functioning of the equipments and does not cover maintenance and repair of any parts damaged due to natural calamities, fire, flood, etc., theft, accidents, riots, etc., misuse, environmental conditions, unsuitable use of electronic equipments, use of any equipments not recommended by the Service Provider. Services do not cover accessories external to the equipments. Any other kind of consequential/liquidated damages, loss of any kind, whatsoever, are not covered under this AMC. 11. Compensation for Hiring Employee: Neither party can hire, appoint and employ any employee of the other party under any terms of appointment or employment, either contractually or as an employee, during the tenure of this AMC or within six (6) months of expiry of this AMC. In such a case, the other party shall have to pay compensation equal to twelve (12) months of total salary, irrespective of nomenclature used under terms of AMC between the employee and aggrieved party, to the aggrieved party. 12. Entire Contract: Notwithstanding anything contained to the contrary under any previous agreement whether verbal or written, work order, etc., this AMC with all its appendices shall constitute the entire agreement between the parties as to the subject matter, hereof and it cancels and replaces any prior oral or written agreement on the same subject. 13. Remedies under the Contract: Each party, hereto, agrees that any remedy or right conferred upon either party for breach, hereof, shall be in addition to and without prejudice to all other rights and remedies available to it, whether under law or otherwise. 14. Governing Law: This AMC shall be a contract under the laws of India and for all purposes shall be governed by and construed and enforced in accordance with the laws of India and shall be subject to jurisdiction of courts at New Delhi. We look forward to receiving your valuable AMC which will receive our prompt attention and continue to provide you satisfactory services. Priority Service: Customers who opt for our annual service solutions are offered priority service. With prompt response to your queries, you will always have more reasons to be happy. Call Centre Facility: We make it simple and convenient for our customers with our specialised call centres that ensure prompt response to service requests and complaints. Training Facility: We have specialised training facility at our manufacturing base in Neemrana, Rajasthan. In the training centre, we groom and train our service team, which in turn ensures quality and expertise. Technical Helpline Facility: We have specialised trained staff for troubleshooting problems over the phone. This facility is not only time saving, it is also hassle-free (For Dealers Only). Genuine Spares: By opting for our service solution, you are assured of genuine spares that will go a long way in ensuring high uptime for your system. Extended Life: Genuine spares and regular maintenance help extend the life of your system. • Visit by Daikin’s service engineers • Vast network • In-house training centres for the specialised training of the service engineers Why Daikin AMC? On opting for a Service Solution from Daikin, you get the following unbeatable advantages: Genuine Spares Our engineers and technicians are intensively trained to handle the costly, sophisticated airconditioning equipment Highly advanced tools for each engineer Evolved and closely monitored systems and processes to make sure that the customers can completely rely on us Consistent & efficient performance Low power consumption No surprise break-downs Regular checks for smooth functioning Under all our service solutions, we offer preventive maintenance checks which help identify problems early and prevent costly down times 12 th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase III, Gurgaon - 122 002, Haryana, India. Tel.: 0124-4555444, Fax.: 0124-4555333, e-mail: ho@daikinindia.com SALES & SERVICE OFFICES Ahmedabad - Tel.: 079-26583013/14, 36583364 Bengaluru - Tel.: 080-25590452/53/54 Chandigarh - Tel.: 0172-5089862/63/64 Chennai - Tel.: 044-24314210-15 Delhi - NCR - Tel.: 011-26385924-27 Hyderabad - Tel.: 040-39134293 Jaipur - Tel.: 0141-2223430/39, 2223215 Kolkata - Tel.: 033-22894259/60, 32518517 Lucknow - Tel.: 0522-2787340, 2787291 Mumbai - Tel.: 022-30926666 Pune - Tel.: 020-25560300 SERVICE CALL CENTRE TOLL FREE 1800 - 102 - 9300, 1800 - 22- 9300 [email protected] Visit us at www.daikinindia.com For AMC query: [email protected] World’s no.1 position based on internal assessment of total company sales revenue for 2012/13. "Products mentioned in this advertisement comply with RoHS regulations as per E-waste (Management & Handling) Rules, 2011 and should not be mixed with general household waste at the end of their useful life. For more details kindly visit our website www.daikinindia.com or contact our customer care centre at 1800 102 9300 / 1800 22 9300." 1800 - 102 - 9300, 1800 - 22- 9300 SERVICE CALL CENTRE TOLL FREE *This rate is for 2, 3 Star 1.5 ton (age < 5 years) for non-comprehensive plan THE WORLD’S NO.1 AIRCONDITIONING COMPANY FROM JAPAN DAIPL-2013/13-SERVAMC Price/3A Visit us at: www.daikinindia.com For AMC query: [email protected] Customer Care: [email protected] PEACE OF MIND 365 Daikin’s AMC plan now at ` 199/- per month *

Daikin’s AMC plan now - Daikin India 7... · Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd

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Page 1: Daikin’s AMC plan now - Daikin India 7... · Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd

1069_AMC Plan Lea�et_7” x 9.25”_Open 34.3” x 9.25”_Front 110987

Terms & Conditions

1. Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd. Please do not make payment in cash.

2. Period & validity: Services will commence from the date of signing of contract, subject to realisation of the cheque. In case the contract starts after the expiry of warranty period, acceptance will be after inspection of the air conditioners by our engineers.

3. Other terms & conditions:

A. Call Centre Facility: Calls may be registered round the clock at our call centre. Toll Free Number: 18001029300, 1800229300.

B. Response Time: If breakdown call is received before 3 PM, it shall be attended on the same day. If the call is received after 3 PM, it will be attended by 12 PM on the next day.

C. General Terms:

i) Routine maintenance and proper operation of the air conditioners, including regular cleaning of air filters, shall be ensured by the user.

ii) The user shall be responsible for providing appropriate electric power supply to the air conditioners. Voltage supply at 230V +/- 5% variation for single phase and 415 V +/- 5% variation for three-phase supply shall be considered appropriate. In case of three-phase supply, proper load balancing shall be ensured by the user.

iii) The user shall be responsible for maintaining circuit breakers and voltage stabilisers for stable power supply. In case of any problem, user shall attend to the same.

iv) Routine servicing and repair shall only be done by DAIPL/authorised dealers.

v) AMC shall not be applicable to any accessory external to the air conditioners.

vi) DAIPL/authorised dealers shall not be liable for any consequential/liquidating damages or losses due to failure or inadequate performance of air conditioners for any reason, whatsoever, under the AMC.

vii) Only airconditioning equipments installed at the above mentioned location shall be covered in the AMC. If the client wishes to shift the airconditioning equipments to some place other than where the airconditioning equipments are already installed, the client shall do such shifting at his own cost and risk and as per the instructions of the Service Provider. The Service Provider/authorised dealer shall carry out reinstallation of client's airconditioning equipments at an extra cost, to be borne by the client. In case during AMC period, shifting of airconditioning equipments by the client is not done in accordance with the instruction of the Service Provider and/or reinstallation is done by any third party (other than the Service Provider/authorised dealer), then notwithstanding anything to the contrary contained in this AMC, this AMC shall stand terminated at the option of the Service Provider and no refund shall be permissible for the remainder period.

viii) This AMC is valid to carry out maintenance and repair work (Labour Part Only) at the premises mentioned in this AMC. In case of maintenance and repair works being carried out at the Service Provider's place, the client agrees to follow the process of disconnecting, packing and transporting the equipments at his own cost and risk. Any damages caused to the equipments during disconnecting, packing and transporting shall not be covered either in this AMC or any other agreement or contract, including but not limited to the sale or warranty agreement between the client and Service Provider. After performing the required maintenance and repair works and under intimation by the Service Provider, the client undertakes to pack and transport the equipments within 24 hours from the time of such intimation to his premises at his own cost and risk. The Service Provider reserves the right to charge reasonable rental to the client and the client is liable to pay this rental, in case the client fails to take the equipments back within such 24 hours period.

ix) The AMC is not transferable.

4. Termination:

i) Either party shall be at liberty to terminate the AMC without assigning any reason after serving one month’s notice.

ii) In case of termination by the user, DAIPL shall refund basic AMC amount for the unexpired period, subject to cancellation charges equal to 10% of the original basic amount.

iii) Services provided for part of the month shall be treated as provided for the full month.

iv) No refund of taxes collected at the time of signing of AMC shall be permissible.

5. Force Majeure Clause:

Failure to provide services or perform obligation under AMC shall not be construed as breach of the AMC due to Force Majeure conditions as a result of act of God, lightning, fire, storm, floods, earthquake, act of public enemy, war (declared or undeclared), terrorism, sabotage, riot, insurrection, epidemic, strike, lockout, industrial disturbance or any conditions arising from similar causes beyond the Service Provider's control.

6. Labour Type Only AMC also available

7. Arbitration:

Any controversy, claim or dispute between the parties arising out of this AMC will be settled exclusively and finally by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The parties shall appoint sole arbitrator with mutual consent. The arbitration proceedings shall be conducted in English language. The expenses of the arbitration will be shared equally by both parties.

8. Obligations of the Client:

The AMC shall become null and void in case the EQUIPMENT/S is/are shifted from its original place of installation or the right of property is transferred to another individual or legal person under any law of India or is misused or dismantled or altered or serviced by anybody other than the Service Provider's authorised maintenance staff or authorised service dealer without the express consent in writing from the Service Provider. However, cost and risk of such activities by the client shall be borne by the client.

9. Confidentiality:

Each of the party to the present AMC shall (i) Safeguard and protect the other’s confidential information, ancillary/related to present AMC and received and/or obtained during the course of service being provided under the present AMC; (ii) Segregate material containing confidential information from the materials of others (obtained if any during the course of the present contract) and to return the confidential information in case it is no longer needed to perform the obligation or the other’s request. Each party to the AMC shall make proper disclosure and inform the other immediately on becoming aware of any unauthorised use or disclosure of the confidential information obtained.

10. Limitation of Liability:

Before undertaking the services, the Service Provider reserves the right to verify and examine the equipments that such equipments are in a serviceable state. The Service Provider's liability under this AMC shall be limited to the equipments being in good working conditions and no other liability, whatsoever, financially or otherwise. The Service Provider's liability under this AMC does not extend to (i) Working by persons other than the Service Provider's authorised personnel on the equipments except for running the equipments (ii) Any upgradation of the equipments without written consent of the Service Provider expressly. (iii) Any work carried out, externally or internally, to the equipments like power supply, denting, painting, etc. (iv) On termination of this AMC, the Service Provider's obligations are terminated in entirety. This AMC extends only to problems arising out of normal functioning of the equipments and does not cover maintenance and repair of any parts damaged due to natural calamities, fire, flood, etc., theft, accidents, riots, etc., misuse, environmental conditions, unsuitable use of electronic equipments, use of any equipments not recommended by the Service Provider. Services do not cover accessories external to the equipments. Any other kind of consequential/liquidated damages, loss of any kind, whatsoever, are not covered under this AMC.

11. Compensation for Hiring Employee:

Neither party can hire, appoint and employ any employee of the other party under any terms of appointment or employment, either contractually or as an employee, during the tenure of this AMC or within six (6) months of expiry of this AMC. In such a case, the other party shall have to pay compensation equal to twelve (12) months of total salary, irrespective of nomenclature used under terms of AMC between the employee and aggrieved party, to the aggrieved party.

12. Entire Contract:

Notwithstanding anything contained to the contrary under any previous agreement whether verbal or written, work order, etc., this AMC with all its appendices shall constitute the entire agreement between the parties as to the subject matter, hereof and it cancels and replaces any prior oral or written agreement on the same subject.

13. Remedies under the Contract:

Each party, hereto, agrees that any remedy or right conferred upon either party for breach, hereof, shall be in addition to and without prejudice to all other rights and remedies available to it, whether under law or otherwise.

14. Governing Law:

This AMC shall be a contract under the laws of India and for all purposes shall be governed by and construed and enforced in accordance with the laws of India and shall be subject to jurisdiction of courts at New Delhi.

We look forward to receiving your valuable AMC which will receive our prompt attention and continue to provide you satisfactory services.

Terms & Conditions

1. Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd. Please do not make payment in cash.

2. Period & validity: Services will commence from the date of signing of contract, subject to realisation of the cheque. In case the contract starts after the expiry of warranty period, acceptance will be after inspection of the air conditioners by our engineers.

3. Other terms & conditions:

A. Call Centre Facility: Calls may be registered round the clock at our call centre. Toll Free Number: 18001029300, 1800229300.

B. Response Time: If breakdown call is received before 3 PM, it shall be attended on the same day. If the call is received after 3 PM, it will be attended by 12 PM on the next day.

C. General Terms:

i) Routine maintenance and proper operation of the air conditioners, including regular cleaning of air filters, shall be ensured by the user.

ii) The user shall be responsible for providing appropriate electric power supply to the air conditioners. Voltage supply at 230V +/- 5% variation for single phase and 415 V +/- 5% variation for three-phase supply shall be considered appropriate. In case of three-phase supply, proper load balancing shall be ensured by the user.

iii) The user shall be responsible for maintaining circuit breakers and voltage stabilisers for stable power supply. In case of any problem, user shall attend to the same.

iv) Routine servicing and repair shall only be done by DAIPL/authorised dealers.

v) AMC shall not be applicable to any accessory external to the air conditioners.

vi) DAIPL/authorised dealers shall not be liable for any consequential/liquidating damages or losses due to failure or inadequate performance of air conditioners for any reason, whatsoever, under the AMC.

vii) Only airconditioning equipments installed at the above mentioned location shall be covered in the AMC. If the client wishes to shift the airconditioning equipments to some place other than where the airconditioning equipments are already installed, the client shall do such shifting at his own cost and risk and as per the instructions of the Service Provider. The Service Provider/authorised dealer shall carry out reinstallation of client's airconditioning equipments at an extra cost, to be borne by the client. In case during AMC period, shifting of airconditioning equipments by the client is not done in accordance with the instruction of the Service Provider and/or reinstallation is done by any third party (other than the Service Provider/authorised dealer), then notwithstanding anything to the contrary contained in this AMC, this AMC shall stand terminated at the option of the Service Provider and no refund shall be permissible for the remainder period.

viii) This AMC is valid to carry out maintenance and repair work (Labour Part Only) at the premises mentioned in this AMC. In case of maintenance and repair works being carried out at the Service Provider's place, the client agrees to follow the process of disconnecting, packing and transporting the equipments at his own cost and risk. Any damages caused to the equipments during disconnecting, packing and transporting shall not be covered either in this AMC or any other agreement or contract, including but not limited to the sale or warranty agreement between the client and Service Provider. After performing the required maintenance and repair works and under intimation by the Service Provider, the client undertakes to pack and transport the equipments within 24 hours from the time of such intimation to his premises at his own cost and risk. The Service Provider reserves the right to charge reasonable rental to the client and the client is liable to pay this rental, in case the client fails to take the equipments back within such 24 hours period.

ix) The AMC is not transferable.

4. Termination:

i) Either party shall be at liberty to terminate the AMC without assigning any reason after serving one month’s notice.

ii) In case of termination by the user, DAIPL shall refund basic AMC amount for the unexpired period, subject to cancellation charges equal to 10% of the original basic amount.

iii) Services provided for part of the month shall be treated as provided for the full month.

iv) No refund of taxes collected at the time of signing of AMC shall be permissible.

5. Force Majeure Clause:

Failure to provide services or perform obligation under AMC shall not be construed as breach of the AMC due to Force Majeure conditions as a result of act of God, lightning, fire, storm, floods, earthquake, act of public enemy, war (declared or undeclared), terrorism, sabotage, riot, insurrection, epidemic, strike, lockout, industrial disturbance or any conditions arising from similar causes beyond the Service Provider's control.

6. Labour Type Only AMC also available

7. Arbitration:

Any controversy, claim or dispute between the parties arising out of this AMC will be settled exclusively and finally by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The parties shall appoint sole arbitrator with mutual consent. The arbitration proceedings shall be conducted in English language. The expenses of the arbitration will be shared equally by both parties.

8. Obligations of the Client:

The AMC shall become null and void in case the EQUIPMENT/S is/are shifted from its original place of installation or the right of property is transferred to another individual or legal person under any law of India or is misused or dismantled or altered or serviced by anybody other than the Service Provider's authorised maintenance staff or authorised service dealer without the express consent in writing from the Service Provider. However, cost and risk of such activities by the client shall be borne by the client.

9. Confidentiality:

Each of the party to the present AMC shall (i) Safeguard and protect the other’s confidential information, ancillary/related to present AMC and received and/or obtained during the course of service being provided under the present AMC; (ii) Segregate material containing confidential information from the materials of others (obtained if any during the course of the present contract) and to return the confidential information in case it is no longer needed to perform the obligation or the other’s request. Each party to the AMC shall make proper disclosure and inform the other immediately on becoming aware of any unauthorised use or disclosure of the confidential information obtained.

10. Limitation of Liability:

Before undertaking the services, the Service Provider reserves the right to verify and examine the equipments that such equipments are in a serviceable state. The Service Provider's liability under this AMC shall be limited to the equipments being in good working conditions and no other liability, whatsoever, financially or otherwise. The Service Provider's liability under this AMC does not extend to (i) Working by persons other than the Service Provider's authorised personnel on the equipments except for running the equipments (ii) Any upgradation of the equipments without written consent of the Service Provider expressly. (iii) Any work carried out, externally or internally, to the equipments like power supply, denting, painting, etc. (iv) On termination of this AMC, the Service Provider's obligations are terminated in entirety. This AMC extends only to problems arising out of normal functioning of the equipments and does not cover maintenance and repair of any parts damaged due to natural calamities, fire, flood, etc., theft, accidents, riots, etc., misuse, environmental conditions, unsuitable use of electronic equipments, use of any equipments not recommended by the Service Provider. Services do not cover accessories external to the equipments. Any other kind of consequential/liquidated damages, loss of any kind, whatsoever, are not covered under this AMC.

11. Compensation for Hiring Employee:

Neither party can hire, appoint and employ any employee of the other party under any terms of appointment or employment, either contractually or as an employee, during the tenure of this AMC or within six (6) months of expiry of this AMC. In such a case, the other party shall have to pay compensation equal to twelve (12) months of total salary, irrespective of nomenclature used under terms of AMC between the employee and aggrieved party, to the aggrieved party.

12. Entire Contract:

Notwithstanding anything contained to the contrary under any previous agreement whether verbal or written, work order, etc., this AMC with all its appendices shall constitute the entire agreement between the parties as to the subject matter, hereof and it cancels and replaces any prior oral or written agreement on the same subject.

13. Remedies under the Contract:

Each party, hereto, agrees that any remedy or right conferred upon either party for breach, hereof, shall be in addition to and without prejudice to all other rights and remedies available to it, whether under law or otherwise.

14. Governing Law:

This AMC shall be a contract under the laws of India and for all purposes shall be governed by and construed and enforced in accordance with the laws of India and shall be subject to jurisdiction of courts at New Delhi.

We look forward to receiving your valuable AMC which will receive our prompt attention and continue to provide you satisfactory services.

Priority Service:

Customers who opt for our annual service solutions are offered priority service.With prompt response to your queries, you will always have more reasons to be happy.

Call Centre Facility:

We make it simple and convenient for our customers with our specialised call centres that ensure prompt response to service requests and complaints.

Training Facility:

We have specialised training facility at our manufacturing base in Neemrana, Rajasthan. In the training centre, we groom and train our service team, which in turn ensures quality and expertise.

Technical Helpline Facility:

We have specialised trained staff for troubleshooting problems over the phone.This facility is not only time saving, it is also hassle-free (For Dealers Only).

Genuine Spares:

By opting for our service solution, you are assured of genuine spares that will go a long way in ensuring high uptime for your system.

Extended Life:

Genuine spares and regular maintenance help extend the life of your system.

• Visit by Daikin’s service engineers

• Vast network

• In-house training centres for the specialised training of the service engineers

Why Daikin AMC?On opting for a Service Solution from Daikin, you get the followingunbeatable advantages:

Genuine Spares

• Our engineers and technicians are intensively trained to handle the costly, sophisticated airconditioning equipment

• Highly advanced tools for each engineer

• Evolved and closely monitored systems and processes to make sure that the customers can completely rely on us

• Consistent & efficient performance

• Low power consumption

• No surprise break-downs

• Regular checks for smooth functioning

• Under all our service solutions, we offer preventive maintenance checks which help identify problems early and prevent costly down times

12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase III, Gurgaon - 122 002, Haryana, India. Tel.: 0124-4555444, Fax.: 0124-4555333, e-mail: [email protected]

SALES & SERVICE OFFICESAhmedabad - Tel.: 079-26583013/14, 36583364Bengaluru - Tel.: 080-25590452/53/54Chandigarh - Tel.: 0172-5089862/63/64Chennai - Tel.: 044-24314210-15Delhi - NCR - Tel.: 011-26385924-27Hyderabad - Tel.: 040-39134293

Jaipur - Tel.: 0141-2223430/39, 2223215Kolkata - Tel.: 033-22894259/60, 32518517Lucknow - Tel.: 0522-2787340, 2787291Mumbai - Tel.: 022-30926666Pune - Tel.: 020-25560300

SERVICE CALL CENTRE TOLL FREE

1800 - 102 - 9300, 1800 - 22- 9300

[email protected] us at www.daikinindia.comFor AMC query: [email protected]

World’s no.1 position based on internal assessment of total company sales revenue for 2012/13.

"Products mentioned in this advertisement comply with RoHS regulations as per E-waste (Management & Handling) Rules, 2011 and should not be mixed with general household waste at the end of their useful life. For more details kindly visit our website www.daikinindia.com or contact our customer care centre at 1800 102 9300 / 1800 22 9300."

1800 - 102 - 9300, 1800 - 22- 9300SERVICE CALL CENTRE TOLL FREE

*This rate is for 2, 3 Star 1.5 ton (age < 5 years) for non-comprehensive plan

THE WORLD’S NO.1 AIRCONDITIONING COMPANY FROM JAPAN

DAIPL-2013/13-SERVAMC Price/3AVisit us at: www.daikinindia.comFor AMC query: [email protected] Care: [email protected]

PEACE OF MIND

365Daikin’s AMC plan now at ` 199/- per month*

Page 2: Daikin’s AMC plan now - Daikin India 7... · Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd

1069_AMC Plan Lea�et_7” x 9.25”_Open 34.3” x 9.25”_Inside 2 4 5 63

F. To be filled by Daikin Authorised Service Provider

Signature Date

Declaration by Service Provider: I have inspected the appliance(s) and find it/them to be in good working condition.

Inspectedby:

Signature (Receiver) Date

D. Declaration by applicant

Signature (Customer) Date

I have read and understood the terms and conditions of the Daikin AMC Plan mentioned elsewhere in this document and agree to abide by the same.

PEACE OF MIND PLANApplication Form-cum-Receipt No.:I would like to maintain my Air Conditioner through Daikin’s AMC Plan for which I give below the following details:

A. Personal Details

Name

Address

City

PIN

State

Phone Residence

Office

Mobile

E-mail

E. Payment received by Service Engineer

Authorised ServiceProvider

Engineer Name

C. Payment Details

Tickbox

DD CHQ

Plan valid after payment realisation

NAME OF THE BANK

Please pay in favour ofDaikin Airconditioning India Pvt. Ltd.

Date Month Year

DD/CHEQUE NO. DD/CHEQUE DATE

SERVICE PROVIDER COPY

F. To be filled by Daikin Authorised Service Provider

Signature Date

Declaration by Service Provider: I have inspected the appliance(s) and find it/them to be in good working condition.

Inspectedby:

Signature (Receiver) Date

D. Declaration by applicant

Signature (Customer) Date

I have read and understood the terms and conditions of the Daikin AMC Plan mentioned elsewhere in this document and agree to abide by the same.

PEACE OF MIND PLANApplication Form-cum-Receipt No.:I would like to maintain my Air Conditioner through Daikin’s AMC Plan for which I give below the following details:

A. Personal Details

Name

Address

City

PIN

State

Phone Residence

Office

Mobile

E-mail

E. Payment received by Service Engineer

Authorised ServiceProvider

Engineer Name

C. Payment Details

Tickbox

DD CHQ

Plan valid after payment realisation

NAME OF THE BANK

Please pay in favour ofDaikin Airconditioning India Pvt. Ltd.

Date Month Year

DD/CHEQUE NO. DD/CHEQUE DATE

CUSTOMER COPY

Customer Price ListType Model Price - AMC Price - AMC Special AMC Prices 4 Routine Service 2 Routine Service for 2 Routine Service

SPLIT RE25 3,250 2,400 2,675 1,825 1,632 136

(Cooling only) RE35 4,000 3,000 3,300 2,300 2,056 171

RE50 4,750 3,500 3,925 2,675 2,388 199

RE60 6,000 4,500 4,950 3,450 3,084 257

SPLIT R25 4,000 3,000 3,300 2,300 2,056 171

(Cooling only) R35 5,000 3,750 4,125 2,875 2,570 214

R50 6,000 4,500 4,950 3,450 3,084 257

R60 7,200 5,500 5,925 4,225 3,777 315

SPLIT RY25 5,500 4,150 4,550 3,200 2,861 238

(Heat pump) RY35 6,500 4,750 5,350 3,600 3,218 268

RY50 8,000 6,000 6,600 4,600 4,112 343

RY60 9,150 6,750 7,550 5,150 4,604 384

INVERTER RKE25 5,500 4,000 4,550 3,050 2,727 227

SPLIT - R22 RKE35 6,500 4,750 5,350 3,600 3,218 268

(Cooling only) RKD50 8,500 6,250 7,000 4,750 4,247 354

RKD60 9,600 7,250 7,925 5,575 4,984 415

RKD71 11,000 8,250 9,075 6,325 5,655 471

INVERTER RKS25 6,200 4,650 5,125 3,575 3,196 266

SPLIT - R410A RKS35 7,550 5,550 6,225 4,225 3,777 315

(Cooling only) RKS50 9,550 7,000 7,875 5,325 4,761 397

RKS60 11,100 8,250 9,150 6,300 5,632 469

RKS71 12,700 9,500 10,475 7,275 6,504 542

INVERTER RXD25 6,000 4,500 4,950 3,450 3,084 257

SPLIT - R22 RXD35 7,200 5,500 5,950 4,250 3,800 317

(Heat pump) RXD50 9,100 6,750 7,525 5,175 4,626 386

RXD60 10,500 7,750 8,675 5,925 5,297 441

RXD71 12,000 9,000 9,900 6,900 6,169 514

INVERTER RXS25 7,400 5,500 6,100 4,200 3,755 313

SPLIT - R410A RXS35 9,100 6,750 7,525 5,175 4,626 386

(Heat pump) RXS50 11,500 8,500 9,500 6,500 5,811 484

RXS60 13,250 9,750 10,925 7,425 6,638 553

RXS71 15,250 11,250 12,575 8,575 7,666 639

AMC OfferType of AMC:1. Comprehensive 2. Non Comprehensive

Item Comprehensive Non Comprehensive

Compressor Yes No

Fan Motor Yes Yes

P.C.B. Yes Yes

Magnetic Switch Yes Yes

Transformer Yes Yes

Refrigerant Yes Yes

4 RMS*/2RMS* Yes Yes

Item Comprehensive Non Comprehensive

Plastic/Thermocol Items No No

Sheet Metal Parts No No

Remote Controller (if broken) No No

Circuit Breaker No No

Condenser & Evaportator Coils No No

Voltage Stabilisers & Scanners No No

Any damage due to rodents, No No insects, etc.

Items covered under AMC Items not covered under AMC

• AMC period: from _____________ to ______________ • Prices of Annual Maintenance Contracts:

CUSTOMER COPY

Note: AMC acceptance depends upon the operational condition of the units. Hence, all the units are first inspected by Service Engineer before accepting the AMC offer.*RMS-Routine Maintenance Service

S. No. IDU/ODU Model Serial No. Date of Purchase Quantity Price Total Amount

1.

2.

3.

4.

5.

Total

VAT/WCT@

Service Tax@

Any Other Taxes (if applicable)@

Grand Total (Round off)

AMC OfferType of AMC:1. Comprehensive 2. Non Comprehensive

Item Comprehensive Non Comprehensive

Compressor Yes No

Fan Motor Yes Yes

P.C.B. Yes Yes

Magnetic Switch Yes Yes

Transformer Yes Yes

Refrigerant Yes Yes

4 RMS*/2RMS* Yes Yes

Item Comprehensive Non Comprehensive

Plastic/Thermocol Items No No

Sheet Metal Parts No No

Remote Controller (if broken) No No

Circuit Breaker No No

Condenser & Evaportator Coils No No

Voltage Stabilisers & Scanners No No

Any damage due to rodents, No No insects, etc.

Items covered under AMC Items not covered under AMC

• AMC period: from _____________ to ______________ • Prices of Annual Maintenance Contracts:

SERVICE PROVIDER COPY

Note: AMC acceptance depends upon the operational condition of the units. Hence, all the units are first inspected by Service Engineer before accepting the AMC offer.*RMS-Routine Maintenance Service

S. No. IDU/ODU Model Serial No. Date of Purchase Quantity Price Total Amount

1.

2.

3.

4.

5.

Total

VAT/WCT@

Service Tax@

Any Other Taxes (if applicable)@

Grand Total (Round off)

Comprehensive Non Comprehensive Non Non Per Comprehensive Comprehensive Comprehensive Month