D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn

Lessons Learned on the at

Boeing Canoga Park

Lessons Learned on the at

Boeing Canoga Park

Rocketdyne CP1-13_5848- 1.pptB1-043_aw

BOEING PROPRIETARY

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Rocketdyne

CP1-13_5848- 2.pptB1-043_aw

The systematic process of finding, mapping,

selecting, capturing, organizing, distilling,

and presenting information in a way that

improves an employee’s comprehension in a

specific area.

Knowledge Management

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BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 3.pptB1-043_aw

Overview

• Benefits of KM

• Conceptual Foundations of KM

• What We Learned

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BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 4.pptB1-043_aw

Benefits of KM

• Improves first time pass through

• Provides effective problem solving

• Increases insight and understanding based on past experiences

• Provides a focus to acquire, store, and utilize knowledge for problem solving, dynamic learning, strategic planning, and decision making.

• Helps to protect intellectual assets from underutilization and decay

• Adds to competitive intelligence

• Increases decision making flexibility

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BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 5.pptB1-043_aw

Conceptual Foundations of KM

Explicit Knowledge Tacit Knowledge

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Rocketdyne

CP1-13_5848- 6.pptB1-043_aw

What We’ve Learned

• Getting Started

• Characteristics of Champion & Project Advisor

• Team Structure

• Assessment of KM Needs

• Analysis of Executive Survey

• Promotion of KM

BOEING PROPRIETARY

BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 7.pptB1-043_aw

What We’ve Learned Getting Started

• Perceived need for KM

• No step-by-step process outline

available

• Need roadmap with team consensus

• Involve the entire organization

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BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 8.pptB1-043_aw

What We’ve Learned Characteristics of Champion & Project Advisor

• Champion

• Deputy GM

• UnderstandsKM importance

• Innovative

• Bold

• Supportive

• Visionary

• Project Advisor

• Director

• Guide to political landscape

• Provided structure

• Opened mgmt doors

• Supportive

• Visionary

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BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 9.pptB1-043_aw

What We’ve Learned

KM Team Composition

Attributes of BCP KM Team:

• Variety of KM experiences

• Similar goals and interests

• Committed to common objective

• Mutually supportive

EngineeringEngineering

LibraryServicesLibrary

Services

QualityQualityInformationTechnologyInformationTechnology

HumanResources

HumanResources

Safety, Health &

Environmental Affairs

Safety, Health &

Environmental Affairs

FinanceFinance

OperationsOperations

KnowledgeManagement

Team

KnowledgeManagement

Team

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Rocketdyne

CP1-13_5848- 10.pptB1-043_aw

What We’ve Learned

Needs Assessment

• Surveyed - knowledge users, knowledge managers & executives

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Rocketdyne

CP1-13_5848- 11.pptB1-043_aw

What We’ve Learned

Analysis of Executive Survey

Prioritized Approaches

Developed Approaches to

Meet Info. Needs

Applied an Industry Standard Correlation

Process

Sent Results to Executives to Rank

KM NeedsExecutive Surveys

Compiled Executive Ranking

CategorizedApproaches by

BehaviorsTools & Processes

Responsibilities

Develop & Propose Projects for Next FY and the Future

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BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 12.pptB1-043_aw

What We’ve Learned Promotion of KM

BOEING PROPRIETARY

BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 13.pptB1-043_aw

What We’ve Learned Promotion of KM

BOEING PROPRIETARY

BOEING PROPRIETARY

Rocketdyne

CP1-13_5848- 14.pptB1-043_aw

Summary

• Flexible plan accepted by team members to take advantage of opportunities as they occur

• Funding

• Management support - strong executive champion and project advisor

• Cooperative team members with a diversity of skill sets and common focus

• Assessment of KM needs

• Sharing culture