CVs for Year 10 Assignment 4

Andrew Hill

Dayjob Ltd

120 Vyse Street

Birmingham B18 6NF

T: 0870 061 0121

M: 0777 000 0000

E: [email protected]

PERSONAL SUMMARY

Experienced ICT technician with over 3 years of invaluable experience in repairing, researching,

testing and producing precision components and systems. Highly focused with a comprehensive

understanding of designing, developing and maintaining electrical systems and components to

required specifications, focusing on economy, safety, reliability, quality and sustainability. Easy

going by nature and able to get along with both work colleagues and senior managers, currently

looking for a suitable electronics design engineer or electronics engineer position.

CAREER HISTORY

IT Repair & Servicing Company

ICT TECHNICIAN - April 2008 - Present

Responsible for providing a comprehensive fault finding and repair service for customers LCD / TFT

displays and other electronic products. Configuring and installing a wide variety of hardware and

peripherals including: desktop PCs, laptops, printers, cameras, scanners, visualisers, networks,

active directories, network printers, TCP/IP and LANS.

Duties:

Liaising with and managing third party contractors to ensure all IT equipment was fit for

purpose.

Responding immediately to equipment breakdowns, fixed faults on site or arranged for

replacement equipment to be installed.

Meeting face to face with clients and answering their IT queries orally or through

demonstrations.

Making accurate, rapid cost calculations, and providing customers with quotations.

Overseeing inspection and maintenance programmes.

Providing desktop and network support to end users through telephone help lines.

Analyzing and resolving faults, ranging from a major system crash to a forgotten

password.

Keeping senior management informed of all changes in my areas of responsibility.

Building relationships with potential new clients and strengthening ties with existing ones.

Ensuring work place safety regulations are met.

Checking and calibrating instruments to make sure they are accurate.

Recording, analyzing and interpreting test data. servicing and maintaining equipment.

PROFESSIONAL EXPERIENCE

Technical

mailto:[email protected]

Reading electrical design specifications and technical drawings.

Designing, assembling and testing electronic circuits including optoelectronic and

integrated circuits.

Experience of maintaining and repairing equipment and changing components.

Excellent fault finding and diagnosis skills at component level.

Technical analyzing, problem solving and problem pre-empting skills.

Supervisory

Able to train and mentor technical and non technical junior staff.

Experience of maintaining facilities including health & safety and security at my place of

work.

Strong decision-making skills and the ability to prioritize and plan effectively.

Experience of working with cross-functional project teams, and other colleagues in various

branches of electronics and engineering.

Organizing routine servicing schedules for clients.

Attending company meetings, writing technical reports and giving presentations to

managers and clients.

KEY COMPETENCIES AND SKILLS

Flat panels Display hardware

Drug & alcohol abusers

Software engineering

Customer service

Digital electronics

Mechanical engineering

Telecommunications

Fault diagnosis

Maintenance & repair

Digital signal processing Systems engineering

ACADEMIC QUALIFICATIONS

Evesham University 2005 - 2008

BA (Hons) Electrical and Electronics Engineering

Coventry North College 2003 - 2008

A levels: Maths (A) English (C) Geography (B)

PROFESSIONAL

Chartered Institute of Marketing (CIM) - Certificate in Professional Sales

Institute of Sales and Marketing Management (ISMM) - Level 2 Certificate in Sales and Marketing

REFERENCES - Available on request

Continued…

DAVID HURSTON 1002 Main Street, Dallas, Texas 75026

cell 972.952.7002 • [email protected]

INFORMATION TECHNOLOGY SECURITY SPECIALIST Insightful, results-driven IT professional with notable success directing a broad range of corporate IT security initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives. Excel at providing comprehensive secure network design, systems analysis, and full lifecycle project management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams.

AREAS OF EXPERTISE:

• Network and Systems Security • Research and Development • Regulatory Compliance • Cost Benefits Analysis • Policy Planning / Implementation

• Data Integrity / Disaster Recovery • Risk Assessment / Impact Analysis • Contingency Planning • Technical Specifications Development • Team and Project Leadership

TECHNICAL PROFICIENCIES

Platforms: Windows 9x/NT/2000/XP/Vista, MS Exchange Server, UNIX (Solaris, HP-UX), Linux (Red Hat, Yellow Dog), Mac OS

Networking: LAN / WAN Administration, VPN, TCP/IP, Novell, SMS/SQL, 100BaseT Ethernet, SecureID

Languages: UNIX Shell Scripting, C, HTML, Java, JavaScript, PHP Tools: LAN Manager, ISS RealSecure, Checkpoint Firewall, Norton Firewall and

Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, Network Flight Recorder, IBM Tivoli, Tripwire, Snort, Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Access, MS Project

PROFESSIONAL EXPERIENCE

SYSTEMS INTERNATIONAL, Dallas, Texas 2005 – Present Information Security Analyst Recruited to establish enterprise-wide information-security program; oversee companywide efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies; accountable for security budget of $1.1 million. Collaborate with external auditors to conduct in-depth compliance audits and penetration testing, presenting results to senior management. Develop curricula and facilitate awareness training. Supervise daily activities of Computer Security Assistant and Internet Administrator. Key Achievements:

Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Texas, Ohio and Canada.

Spearheaded creation of four new information-security departments: Risk Assessment, Vulnerability, Penetration Testing, and Security Engineering services.

DAVID HURSTON PAGE TWO

© 2004 – 2008 CareerPerfect.com

Hand selected employees from Information Technology department to build Risk Assessment Team charged with analyzing all critical systems, developing reports to document system vulnerabilities, and recommending appropriate solutions.

Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

LLCA INFORMATION SYSTEMS, Garland, Texas 1998 – 2005 QA Lead, 2001 – 2005 Promoted to lead system development and new product QA. Ensured accurate release testing for all new applications, providing final approval for bug-free, fully functional commercial solutions. Proactively assigned resources to meet workflow needs. Created development plans, project documentation, and test cases. Key Achievements:

Authored numerous ISO 9000 procedures and security policies in support of engineering operations, participating in regular audits to ensure regulatory compliance.

Managed creation of high-profile HATP (High Availability Transaction Processing) solution, supervising development teams working in multiple locations.

Developed highly effective Software Manager application to enable disk-free software upgrades deployed through ATMs and desktop systems worldwide.

Successfully applied for US Patent on new security software design.

Computer System Engineer/Network Developer, 1998 – 2001 Provided remote and on-site support for domestic and international customers, including Tier-III support for LAN/WAN products and sales support for key accounts of all sizes. Key Achievements:

Designed and implemented customer call-center support procedures and customer network design strategy for sales and marketing teams.

Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Science UNIVERSITY OF TEXAS AT DALLAS, Dallas, Texas

Professional Certification Professional Affiliations • MCSE – Microsoft Certified Systems Engineer • CISSP – Certified Information Systems

Security Professional

• Information Systems Security Association • International Information Systems

Security Certification Consortium, Inc.

AREAS OF EXPERTISE

Customer Service

Root-cause analysis

LAN/WAN technologies

Technical support

Addressing customer issues

Customer satisfaction

SQL

Gary White

Helpdesk support PERSONAL SUMMARY

A well presented, well mannered and articulate helpdesk support professional

with extensive experience of performing diagnostics and resolving a customers

technical problems via telephone, e-mail and one to one. Having a proven track

record of successfully finding the root causes of problems, resolving them or

forwarding suggestions for improvements. A problem solver who enjoys a

challenge and can work well under pressure and who possesses strong customer

service skills, good communication skills and attention to detail.

Looking for a company which will challenge my problem solving skills and allow

me to continue to develop my knowledge and potential.

WORK EXPERIENCE

Technology Networking Company – Coventry

HELPDESK ANALYST June 2008 - Present

Responsible for taking & logging incoming calls & providing efficient customer

support for all 1st Line issues relating to Servers, Desktops, Laptops and

peripherals. Supporting over 800 users & on average answering 40 IT calls a day.

Duties:

Providing technical support over the phone to all IT users.

Handling incoming incidents via the phone / e-mail promptly and effectively.

Diagnosing and resolving a wide range of technical issues over the phone.

Take ownership of a call and seeing it through to closure.

Escalating calls and issues where necessary to senior managers & team leaders.

Investigating and implementing ways of reducing calls to the Help Desk.

Ensuring that all call details are captured and entered in the logging software.

Updating support documentation.

Answering & responding to all calls & requests within agreed time scales.

Keeping customers updated as to progress.

Provide troubleshooting and configuration support for client desktop and

networking environment.

KEY SKILLS AND COMPETENCIES

A good working knowledge of all levels of helpdesk support.

Excellent telephone manner and customer service skills.

Able to diplomatically manage customer's expectation.

Experience of setting up and maintaining hardware and software systems.

Ability to work shifts and weekends - occasional overtime / overnight.

Having the ability to listen to, understand and defuse difficult situations.

Experience of working with CAFM systems & multi-line help desk systems.

Knowledge of all Microsoft office applications and operating systems.


BSc (Hons) Computer science

Nuneaton University 2005 - 2008

A levels: Maths (A) English (B) Technology (B) Science (C)

Coventry Central College 2003 - 2005

REFERENCES – Available on request.

PROFESSIONAL ITIL Foundation

certificate holder

PERSONAL DETAILS

Gary White

34 Anywhere Road

Coventry

CV6 7RF

T: 02476 888 5544

M: 0887 222 9999


DOB: 12/09/1985

Driving license: Yes

Nationality: British

PERSONAL SKILLS

Implement best practices

Professional telephone

manner

Analyse problems


Copyright information - Please read

© This helpdesk CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this CV

example for their own personal use to help them create their own CVs. You are most welcome to link to this page or any other

page on our site www.dayjob.com. However these CVs must not be distributed or made available on other websites without

our prior permission. For any questions relating to the use of this CV template please email: [email protected].

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AREAS OF EXPERTISE

Networking – Switches /

Routers / Firewalls

SQL

1st/2nd line issues

Infrastructure support

Server support

Microsoft technologies

Remote support tools

Gary White

IT support engineer PERSONAL SUMMARY

A confident and reliable IT support engineer with extensive practical experience of

working with computers and resolving any support issues that are raised to the

service desk. Possessing a proven ability to administer and control the operation,

configuration and maintenance of computer based information systems, as well as

having an eye for detail and able to multi-task under pressure. An excellent

communicator, can relate well with people at all levels and has the flexibility of

working well as part of a team and on my own.

Now looking to further an already successful career by working for a ambitious

and expanding company.

WORK EXPERIENCE

IT Consultancy Firm – Coventry

IT SUPPORT ENGINEER June 2008 - Present

Responsible for supporting the company's SME clients at all levels as part of a

helpdesk team. Ensuring that all hardware and software is configured and installed

correctly.

Duties:

Responsible for networking, design, installation and maintenance services.

Supporting users and network administrators over the telephone and by email.

Maintain the companies network infrastructure.

Networking and providing support for Windows, Macintosh and Linux issues.

Configuration and testing of any new hardware and software.

Travelling to client sites to help with installs, deployment, and troubleshooting.

Management of the daily data backup and retrieval scheme.

Installing and operating Windows desktop and server operating systems.

TCP/IP networking and hardware maintenance and repair.

Training new employees.

Assistance with training of staff and compiling procedural documentation.

Assisting the network manager with support requests.

Ensure computer hardware is safe & complies with health and safety legislation.

Applying patches in accordance with company procedures.


Experience as a Team Leader for projects and systems migrations.

Excellent customer facing skills.

A positive attitude towards customer service and good communication skills.

Experience of Windows server 2003, Exchange /xp professional / office 2003.

Commercial technical support experience of servers and network infrastructure.

Ability to be clear & concise when explaining technical procedures to customers.


BSc (Hons) Web Programming





PROFESSIONAL Microsoft Certified

Desktop Support

Technician (MCDST)

PERSONAL DETAILS

Gary White

34 Anywhere Road

Coventry

CV6 7RF

T: 02476 888 5544

M: 0887 222 9999


DOB: 12/09/1985



PERSONAL SKILLS

Problem solving

Commitment to outcomes

Highly analytical

Helpful attitude



© This IT support engineer CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this

CV example for their own personal use to help them create their own CVs. You are most welcome to link to this page or any

other page on our site www.dayjob.com. However these CVs must not be distributed or made available on other websites

without our prior permission. For any questions relating to the use of this CV template please email: [email protected].




AREAS OF EXPERTISE

Diagnostics

System Backup

End User Support

New Installations and Support

Firewalls / Security

Hardware Exposure

Problem identification

Maintenance

Gary White

IT support technician PERSONAL SUMMARY

A bright, talented and ambitious IT support technician with a strong technical

background who possesses self-discipline and the ability to work with the

minimum of supervision. Having exposure to a wide range of technologies & able

to play a key role in diagnosing hardware and software problems and to ensure

that quality solutions meet business objectives. Possessing a good team spirit,

deadline orientated and having the ability to organise and present complex

solutions clearly and accurately.

Looking for a suitable IT support technician position with a successful and

dynamic company that offers room for progression.

WORK EXPERIENCE

IT Consultancy Firm – Coventry

IT SUPPORT TECHNICIAN June 2008 - Present

Responsible for the installation and maintenance of IT equipment including (but

not restricted to) printers, scanners, X-terms and workstations. Supporting

customers using remote access technologies and also by visiting client sites.

Duties:

Diagnosis of desktop, application, networking and infrastructure issues.

Experience of supporting a wide and varied client base.

Troubleshooting PC’s, laptops and mobile devices.

Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures.

Installation and support of telecommunication equipment.

Maintaining a log of all problems detected and system back ups.

Responsible for maintaining backups and for project work such as new builds.

Working closely with software suppliers to resolve operational issues.

Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and

2007, Windows Server, Small Business Server 2003/2008, Active Directory

management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup

products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and

Firewall Configurations.


Excellent customer facing, communication and rapport building skills.

Experience of Lotus Notes, Linux/Unix, VMware ESXi, Epicor ERP system.

Thorough understanding of computer and networking concepts.

Physically fit, able to work in confined spaces, crawl and lift heavy objects.

Able to prioritize in a complex, fast-paced environment.

Willing to work flexible schedules / shifts.


BSc (Hons) Computer Networking





PROFESSIONAL Microsoft Certified

Desktop Support

Technician (MCDST)

PERSONAL DETAILS

Gary White

34 Anywhere Road

Coventry

CV6 7RF

T: 02476 888 5544

M: 0887 222 9999


DOB: 12/09/1985



PERSONAL SKILLS

Organisational

Problem solving



© This IT support technician CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this

CV example for their own personal use to help them create their own CVs. You are most welcome to link to this page or any

other page on our site www.dayjob.com. However these CVs must not be distributed or made available on other websites

without our prior permission. For any questions relating to the use of this CV template please email: [email protected].




AREAS OF EXPERTISE

HTML

E-commerce

Graphic design

Commercial awareness

Photoshop

Fixing errors & bugs

Search Engine Optimisation

Illustrator

Gary White

Web designer PERSONAL SUMMARY

A bright, talented, ambitious and self-motivated web designer with a strong technical

background who possesses self-discipline and the ability to work with the minimum

of supervision. Able to play a key role throughout a sites development to ensure

maximum accessibility, customer experience and usability. A good team player who

thrives on creating engaging creative solutions, is deadline orientated and has the

ability to produce detailed technical specifications from client requirements.

A quick learner who can absorb new ideas and can communicate clearly and

effectively. Currently looking for a opportunity to join a dynamic, ambitious, growing

company and forge a career as a first class website designer.

WORK EXPERIENCE

Website Design Company – Coventry

WEB DESIGNER June 2008 - Present

Working in a fast paced, dynamic environment and being responsible for determining

all necessary coding requirements for a sites creation including forms, e-commerce

capability and specialized scripts.

Duties:

Ongoing design and maintenance of new and existing websites.

Liaising closely with a customer or client at the design stage.

Designing landing pages and also email addresses.

Promotion of websites both organically and using Google Adwords.

Interacting with designers, programmers and clients.

Creating content that converts visitors to purchasers.

Enhancing the look, functionality and appearance of a website.

Fixing problems encountered in the functioning of the website.

Designing websites that are easy and effective to use.

Designing web campaigns for online initiatives, editorials, emails & banners.

Building affiliate white-labels websites, promotional banners & creative material.

Testing websites for functionality in different browsers & at different resolutions.


PC and Mac literate.

Experience of XHTML, CSS, JavaScript, Flash and ActionScript, Visual Basic.

Proven experience in design websites for the online environment.

Proven track record in front end design and development using CSS and HTML.

Technical Skills: AS3, PHP, MySQL, Adobe design products and Dreamweaver.

Experience of managing multiple projects to tight deadlines.

Have a track record of high-quality web application interfaces and design

implementations.


BA (Hons) Web Design





PROFESSIONAL Diploma and Advanced

Diploma for Software

Developers (City & Guilds)

PERSONAL DETAILS

Gary White

34 Anywhere Road

Coventry

CV6 7RF

T: 02476 888 5544

M: 0887 222 9999


DOB: 12/09/1985



PERSONAL SKILLS

Creativity

Attention to detail

Open minded



© This web designer CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this CV







AREAS OF EXPERTISE

PC hardware, peripherals

and Microsoft desktop OS

Broadband service

Managed firewall service

Back up systems

Microsoft Exchange and

Active Directory

Outlook, Outlook Express

Internet services (mail, web,

anti-spam)

Gary White

1st line support PERSONAL SUMMARY

A highly competent and enthusiastic 1st line support specialist with experience of

providing advice and practical assistance to system users via the IT service desk

telephone system and remote support software tools. Highly focused with a

comprehensive understanding of dealing with 1st line support calls and an in depth

knowledge of ITIL processes. Boasting a consistent & proven track record of

successfully employing best business practices that improve efficiency, reduce

operating costs whilst increasing performance.

Now looking for a suitable position with a ambitious & exciting company.

WORK EXPERIENCE

Technology Maintenance Company – Coventry

1ST LINE SUPPORT June 2008 - Present

Providing advice, support and practical assistance to system users via the IT service

desk telephone system and remote support software tools. Logging and processing

support issues via telephone or email whilst ensuring a high level of customer

service.

Duties:

Providing 1st line technical support, answering support queries via phone & email.

Remote administration and management of customer premises equipment.

To log & prioritise system & user support calls for the second line support team.

Carrying out user administration and set up.

Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.

Determining the nature of faults and the steps required to rectify it.

Creating and maintaining email profiles for users.

Closing the job when normal service is resumed.

Writing progress and statistical reports for supervisors and managers.

Using remote control software tools to provide fault resolution and diagnosis.

Creating and administrating Microsoft Exchange email accounts.

Document and maintain Help Desk policies and procedures.

The update and maintenance of the IT service desk authorised users database.

Train and supervise other support engineering staff.

Track, monitor and report on all Help Desk incidents within defined customer

service levels.


Proficiency in the troubleshooting and resolution of all client queries.

Good problem solving skills along with the ability to maintain calm under pressure.

Basic understanding of PC hardware set-up and configuration.

A methodical and structured approach to problem solving.


BSc (Hons) Computer Networking





PROFESSIONAL MCSE

ECDL

PERSONAL DETAILS

Gary White

34 Anywhere Road

Coventry

CV6 7RF

T: 02476 888 5544

M: 0887 222 9999


DOB: 12/09/1985



PERSONAL SKILLS

Excellent telephone

manner

Customer focused

Hard working



© This 1st line support CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this CV







Rachel Morgan

Software Tester 134 Anywhere Road Coventry CV6 7RF

T: 02776 888 5544 M: 0887 222 9999 E: [email protected]

PERSONAL SUMMARY

Currently working as part of a close knit team performing testing procedures

on software applications and ensuring that all errors are identified and

corrected before release to clients. Having excellent problem solving and

analytical skills and experience of test plans, strategy and procedures

throughout the life cycle of a project from specification reviews through to

user acceptance.

Excellent communications skills and able to liaise with key customer contacts

and vendors to resolve software issues. Presently looking for a suitable

software tester position with a ambitious company.

WORK EXPERIENCE

Software Consultancy Company – Coventry

SOFTWARE TESTER June 2008 - Present

Liaising closely with the software development team to understand what a

software programme is meant to do. Then developing test plans and

strategies and examining all aspects of the programme from a clients or end-

user's perspective and finally finding and eliminating any problems. Typically

involved in working on more than one product at a time.

Duties:

Testing software to identify and resolve problems from a end users

perspective.

In charge of testing developed software against specified

requirements.

Accurately monitoring and recording results in test documentation.

Preparing detailed test plans, acceptance criteria and test scenarios

for each project.

Liaising with developers and programmers to swiftly resolve faults.

Analysing, writing reports & communicating results to colleagues &

managers.

Monitoring the testing process and identifying and logging test

failures.

Performing peer reviews and estimates.

Involved in Performance Testing, Scaleability / Stress and Load


Testing.

Testing full product suite's, identifying problems & resolving them

with the development team.


Knowledge of user documentation, training documents & user

acceptance plans.

Knowledge of functional, reliability and performance testing.

Experience of working in pressured environment to strict deadlines.

Able to test multiple projects at the same time.

Extensive knowledge of Open GI applications & MS Office Suite.

Commercial experience at a Tester within a Agile Development

environment.

Ability to learn new software quickly.

A thorough understanding of the software development process.

Comprehensive understanding of computer programming languages:

C++ Java.

Extensive knowledge of the full software testing life-cycle.


BSc (Hons) Software Engineering




REFERENCES

Available on request.

Documents

CVs for Year 10 Assignment 4