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CVIM Strategic Plan CVIM Strategic Plan UpdateUpdateJune 2011
Accomplishments of FY 2011Accomplishments of FY 2011
Presenters
◦Development – Joan Snyder
◦Operations – Marie Frey
◦Dental Services – Alberta Landis
◦Medical Services – Dr. Mary Wirshup
◦Dispensary – Susan Shughrue
◦Social Services – Dalissy Jose
Fund DevelopmentFiscal Year 2011 Successes
Fiscal Year 2011 HighlightsFiscal Year 2011 Highlights
Winter Appeal
Online Giving
Golf Classic ~ 10th Anniversary
Government Funding
Total Raised = $2.3M (FY 10 = $2.66M)
Telling Our StoryTelling Our StoryCVIM ~ The Charity of ChoiceCVIM ~ The Charity of Choice
Volunteer Model
Free Care vs. Suggested Fee for Service
Remained open to new patients
Managing ◦chronic disease◦increased patient acuity
Partnerships
What will be our story What will be our story going forward into FY 2012? going forward into FY 2012?
URGENT NEED DRIVES OUR MODEL OF CARE◦Unprecedented patient volume
◦Increasing patient acuity
◦Lifelong management of chronic illnesses
◦Health changes require educational/supportive services
~ All factors combined necessitate the need for more human and financial resources.
Our Model of Care Our Model of Care
Our model sets CVIM apart from the traditional free clinic model--Primary medical and comprehensive dental
care; prescription meds
Care management; disease management
Intensive education and programming
Measurable Outcomes
Changing lifestyles; habits
Why do you need my gift for operations Why do you need my gift for operations when you have a significant when you have a significant endowment?endowment?
Good fiscal practice
Increase amount of interest for operations needs
Prepare for major changes to funding climate
Obligation to not close doors
Looking Ahead ~ FY 2012 Looking Ahead ~ FY 2012
Renew Companies Of Caring effort
Augment Grant Research
Major gift effort with Individuals◦New pledges from Hope Chest Donors◦New Pillars for Spring 2012
Board Development
Social Media Strategy
The Role of Board MembersThe Role of Board Members
Give to CVIM – 100% Board participation
Open new doorsHelp us cultivate your contactsRepresent CVIM at
community/chamber eventsFind Kevin Bacon
CONTINUED SUCCESS DEPENDS ON RELATIONSHIP BUILDING!
Operations & Volunteer ManagementFiscal Year 2011 Successes
Volunteer Management Volunteer Management
Completed General Volunteer Orientation Modules - on website and at CVIM:
◦Overview
◦Facilities and Staff
◦Volunteer Policies and Procedures
◦Safety and Security
◦Volunteer Education
◦Cultural Competency
◦Statement of Certification
Developing Department Specific Orientation
Volunteer Management, Volunteer Management, continuedcontinued
Standardized Volunteer Application Form
Initiated Security Checks
◦Criminal Background Check
◦Child Abuse Clearance
Implemented Volunteer E-News
Volunteer Management, Volunteer Management, continuedcontinued
Recruited Volunteers Online
Created/Monitored Student Internships
Completed Interpreter Certifications
Developing Volunteer Leaders
20 new Support Volunteers
EligibilityEligibility
Revised/streamlined Guidelines
Broadened Guidelines◦Community needs◦Family treatment
Posted Eligibility Documents Online◦Patients◦Other Social Service Agencies
Handled Calls/Screenings◦ 100 – 120 English patient inquiry calls/week◦ 2400 FYTD new patient screenings
Partnered for AZ and Lilly Audits
Patient Satisfaction SurveyPatient Satisfaction Survey
Nearly 100 patients surveyed
Satisfaction with overall care was 100%
Decrease of ER visits confirmed
Challenge: patients waiting longer for appointments
Data AdministrationData Administration
Implemented Electronic Patient Scheduling
Created system checks & balances for data integrity
Created Volunteer Data Management Team
Cross trained volunteers
Acquired new computers for MedServices users◦Citadel◦State grants
Tracked volunteer hours using MedServices
Dental ServicesFiscal Year 2011 Successes
Patient CarePatient Care
Patient Statistics◦March Record Month
88 new patients 536 visits
Expansion of Hours
Supply Management
Quality AssuranceQuality Assurance
Dental Studies
Credentialing & Privileging
OSHA Standards
Orientation – student/volunteer/staff
Facility EnhancementFacility Enhancement
Chart Room
Electronic Scheduling
Computers
Equipment
StaffingStaffing
New Hires◦VP of Dental Affairs◦Dentist◦RDH
Volunteer Dentists
Professional and License Achievements◦VP of Dental Services – VP of PDHA◦RDH – PHDHP and Anesthesia◦Dental Assistant - EFDA
PartnershipsPartnerships
TempleDental SocietyMCCC/HarcumDental Hygiene SocietyChester County Head StartMigrant Head StartLocal Social Service AgenciesMision Santa MariaKennett & Oxford School Districts
Goals for FY2012Goals for FY2012
Expand southern Chester County outreach
Expand partnership with WCASD
Add later clinical hours
Utilize EFDA skills
Offer partials and denture relines
Recruit more bilingual interpreters
Incorporate Smoking Cessation program
Medical Program AccomplishmentsFiscal Year 2011 Successes
Excellent Patient CareExcellent Patient Care
Medical HomeQualityCondition “C”Social ServicesCredentialing Committee
VolumeVolume
Record Month March 2011
77 new patients
829 visits
Year to Date
19% increase in new patients
15% increase in patient visits
Expansion of ServiceExpansion of Service
Diabetes Clinic
Ophthalmology Clinic
Orthopedics
Dermatology Clinic
HIV Testing
WellnessWellness
Patient Education
Asthma Program
TeachingTeaching
Student Highlights
Clinician Education
StaffingStaffing
New Volunteers
◦6 physicians
◦1 PA
◦1 podiatrist
◦1 bilingual NP
◦1 chiropractor
New PartnershipsNew Partnerships
Master program in Nutrition at
Immaculata
Masters of Public Health at Temple
University
Bryn Mawr Family Practice Program
Goals for FY 2012Goals for FY 2012
Volunteer Leadership
NCQA Medical Home Designation
Dispensary AccomplishmentsFiscal Year 2011 Successes
StatisticsStatistics
FY 2010 FY 2011 % Change
Dispensary Encounters 4,725 5,357 13% increase
Number of Prescriptions Filled
12,777 14,216 11% increase
Cost of Medication Purchased = $ 32,733
StaffingStaffing
New Volunteers◦ 3 volunteer pharmacists
Volunteer Leaders◦ Smoking Cessation Program management◦ Volunteer Orientation Manual development
Education of 18 PharmD students
Patient Assistance Program Patient Assistance Program (PAP)(PAP)
Statistics – over $1M YTDOperational Enhancements
◦Communication Increased between PAP, Eligibility team,
Dispensary
◦Audits Lilly Astra Zeneca
Federal Poverty Guidelines
PAP, PAP, continuedcontinued
Development of Volunteer Orientation Manual
Volunteer Leaders◦Overall workflow of department◦Orders/manages Astra-Zeneca program
Diabetes EducationDiabetes Education
Results of Diabetes Education
Expanded appointments
Educators
71 Total Diabetic Patients HbA1c
39 – received one-on one education 72% decrease
d
32 – did not receive one-on-one education
44% increased
Smoking CessationSmoking Cessation
Results of Smoking Cessation Program ◦ Overall Quit Rate = 58%
Appointments expanded
Counselors added
Daily ‘touch base visits’
Dental hygiene students
A Look Ahead - Goals for FY A Look Ahead - Goals for FY 20122012
Dispensary◦Evaluate MedServices Pharmacy Module
◦Recruit Volunteer Pharmacists
Diabetes Program – Advance to next level
◦Hire PT diabetes educator case manager
◦Establish more comprehensive patient follow-up
◦ Implement patient ‘telephone visits’
◦Track and Educate pre-diabetic patients
◦Gather data and Report on benefit of diabetes education
A Look Ahead - Goals for FY A Look Ahead - Goals for FY 20122012
Smoking Cessation Program◦Implement screening of dental patients
◦Identify/target controlled diabetics for smoking cessation
Patient Assistance Program◦Stay current with PAP requirements◦Update drug pricing bi-annually
Social ServicesFiscal Year 2011 Successes
Excellent Patient CareExcellent Patient Care
Information and Referral
Case Management
Counseling
Teaching
OnwardOnward