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Alice BrooksUK address: 37 Barons Close, Halesworth, Suffolk, IP198EJ
[email protected]/pub/alice-brooks/76/b7/159/
UK (+44)7873401398
Profile
Graduated with a 2.1 degree in BA Spanish studies and Modern Languages, who has a strong knowledge of Spanish, Italian and native language, English and not only has a positive attitude to life, but is also a keen learner and an approachable team worker. Recently finished working at Naked Wines in the customer service and advisory teams. Currently completing a Postgraduate degree in Spanish Translation, Interpreting & Subtitling at the University of Essex.
Education
University of Essex, UK 2016-presentMA Translation, Interpreting & Subtitling Relevant modules: Translation portfolio; Technologies of Translation (with Trados software); Interpreting practice; Subtitling principles & practice (with Wincaps); Audio-visual Translation.
University of Essex, UK 2010-2014BA Spanish Studies with Modern Languages (2.1)Relevant modules: Mastery Spanish; Proficiency Italian; Spanish Translation, Interpreting & Subtitling Skills; Italian Project.
Universidad de Cádiz, España 2012-13Academic Erasmus year abroad (60 ECTs credits attained-conversion to 2.1) Relevant modules: Modern Greek; Ancient Greek; Geography; Linguistic-related modules.
City College Norwich, UK 2008-2010A-levels: English Language and Literature (C) Film studies (B) Geography (C)
Bungay High School, UK 2005-2008GCSEs: 11 (A*-C grades) including English, French and Maths
Professional experience Naked Wines, Norwich, UK 2015-2016Customer Happiness Team/ Wine advisor team member (Full time)
Receiving inbound customer calls/emails and making outbound calls. Professional problem solver for a variety of account queries. Advising customers about their accounts and communicating with the winemakers.
Mare de Deu del’Olivar (CAPS-Home to Home, Barcelona), Valencia, Spain 2014-2015 English teaching assistant (Full time)
Assisting in classes of all Key Stages in correspondence with the national curriculum in Spain, as part of the CAPS (Conversational Assistant Programme for Schools) internship.
Creating and giving presentations providing education about British culture.
Marking exams, written work and lesson planning for private classes.
The Parish Lantern, Walberswick, UK 2008-2015Waitress/retail assistant (Part-time/weekends)
Preparation of food and beverage, both in a swift and sanitary manner. Working as a team; assisting each other with tasks and maintaining a sociable and
comfortable but professional environment.
Skills
Teamwork and management Vast experience ensuring customer satisfaction and managing expectations in customer
service role; demonstrating reliability and responsibility; working with a highly positive and enthusiastic attitude, especially referring to problem-solving at Naked Wines.
Collaborating with Spanish school staff and students to improve and encourage the education of English, demonstrating enthusiasm, leadership skills and adaptability not only to another culture but also in a fast-paced working environment.
Gained experience in group work for presentations and oral conversations, developing communicative, organisational skills and also through my successes in meeting multiple deadlines throughout my studies. Teamwork has been vital in my most recent role.
Communication and social skills Constant interaction with students and colleagues in my teaching role immensely improved
confidence and developed a professional yet amicable manner of communication. These elements have been essential in my current role, providing solutions to customers.
Creating and delivering presentations to students of all Key Stages has vastly developed my social skills, with special reference to a level of improvisation and a flair for creativity.
Familiar with subtitling and translation software; completed two subtitling projects in Italian & Spanish during my BA degree and actively practising with Trados and Wincaps software as part of my MA degree.
Currently, I am gaining a lot of practice in the interpreting labs at University, not only with my Spanish class but also in collaboration with the students of other European languages, which is expanding my knowledge in a variety of subjects and enhancing my skills.
Interests and achievements European placements;
- Attended and passed three intensive language courses, in Rome, Valencia and Cadiz, living with families; thoroughly enjoyed absorbing myself in a different culture and have immensely strengthened language and social skills.
- During my stay in Spain, I lived with three families and worked in a local Valencian school, that in which, I formed a great bond with both the staff and with the pupils; I also gave private conversational classes to a variety of ages outside of school.
- Completed an online Spanish course through ‘Instituto Cervantes’ offered by CAPS-Home to Home; recently completed the online TEFL (Teaching English as a Foreign Language) course, again provided through CAPS-Home to Home.
University and A level projects of interest; Created an Italian webpage concerning the WWF; Obtained certificate for Tandem Cagliari-Colchester over 12 weeks via Skype; awarded group runner up in a Translation competition (TTC wetranslate Ltd.) for an English to Spanish translation of The English Cream Tea company. Obtained group award for Best Film in A-level production of short film for Film Studies.
Sport; Active member of Essex evolve gym and previous member of Essex Blades Tennis Halesworth Tennis Club for interest; Had the chance of meeting Andy Murray at a finals victory at Valencia 500 Open tour 2014.
Other; 5 years learning the piano, attaining Grade 2 practical; Keen interest in environmental issues previously made contributions to the WWF.
References: Neil Gregory (most recent employer) - [email protected] Robin Mclean (previous employer) [email protected] Fuertes-Ros (Tutor and colleague at school placement) – [email protected] Carboni (University of Essex Italian lecturer) – [email protected]
