Adnan Ashraf Mahmoud Mohamed

Address: Hadayek Helwan,Cairo Home: 002 02 23713418 Mobile:002 01003768746 E-mail: adnan.rec88@gmail.com Date Of Birth:7th Jun,1988 Nationality: Egyptian Marital Status: Married Military Status: Exempted

Personal Statement

I am goal-driven and an excellent team player who can act as a team with diverse associates. I am motivated and a fast learner that requires minimal supervision. I see challenges as opportunities to further enhance my knowledge and professional experience and very much willing to improve to be an asset of the company. I believe that my experience, skills and education will make me a very competitive candidate in your team. I'm seeking for a challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

Key Skills

Able to learn new duties and tasks quickly. Organization skills, Personal relationships and communications. Able to do several tasks at the same time under pressure. Respect the work time under any reason. Meet all guest requests in respectful way. Handling all guest complaints. Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint. Excellent communication skills, both written and verbal. Proficiency in Opera, Suit8 and Fedelio.

Employment History

Acting as a Front Desk Supervisor, Baron Heliopolis, Cairo(126 Room & Suite).(November 2015– Present)

Responsibilities:

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Handling guest complaints. Allocate rooms to expected arrivals after checking the guests preferences and special

requests. Supervise the operations of the front desk to ensure an optimal level of service and hospitality

is provided to the guests. Ensure Front office log book and hotel log book is always updated. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Perform check-in and out procedures. Maintain an up to date knowledge of Hotel and local services.  Check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments

are correct.Russian Airport Representative, Travco Group, Hurghada

(December 2014 – November 2015)

Responsibilities: Handling guest arrival and departure with pick up request, and arrange the transportation. Assist with guest luggage as and when required. Providing all the passengers with Visa. VIP guests to be welcomed at the airport and ensure transportation is arranged. Give all hotel facilities information to the guest and assists them to the bus. Stand by at the arrival terminal for every flight arrival. Responsible for good service and maintain close relationship with all the official sectors at the

airport. Handling any guest complaints. Write all the additional instructions or information about guest arrival or departure.

Front Desk Team Leader, Coral Beach Rotana Resort-Tiran, Sharm El Sheikh (367 Room & Suite).(August 2013 – November 2014)

Responsibilities:

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.

Maintain effective communication with all related departments to ensure smooth service delivery.

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. Maintain good working relationship with all Front Office employees with particular emphasis

on Front Desk Agents and Guest Services. Supervise all Front Desk employees ensuring guests are taken care of in a professional and

friendly manner. Maintain an up to date knowledge of hotel and local services and supply information and

respond to guest queries. Verify all cashier closures of Front Desk Agents on shift end for belling and attachment

accuracy. Ensure all guest registrations are completed and correspond with Opera PMS guest

information.

Front Desk Agent, Coral Beach Rotana Resort-Tiran, Sharm El Sheikh(367 Room & Suite). (February 2012 – August 2013)

Responsibilities:

Deliver excellent customer service, at all times, ensuring guests’ comfort and safety. Deal with all inquires in a professional manner, in person, on the telephone or via e-mail. Assist in keeping the hotel clean and tidy, at all times. Handling guest complaints in a professional manner. Handling check In and check out. Process any method of payment such as cash, credit cards, debit cards or city ledger. Keep up to date with current promotions and hotel pricing, to provide information to guests, on

request, while maximising bedroom sales opportunities. Always adhere to all company policies and procedures and licensing laws. Carry out instructions given by the management team and head office.

Telephone Operator, Coral Beach Rotana Resort-Tiran, Sharm El Sheikh(367 Room & Suite).

(September 2011 – February 2012)

Responsibilities:

Answer internal and external calls. Ensure all wake up calls take place at the correct time. Assist guests with their business center needs. Transfer calls to guest rooms, staff, or departments.

Education

Faculty of Tourism and Hotels, Fayoum University(September 2005 – June 2009)

Grade: Very Good

Badr Secondary School(September 2002 – June 2005)

Language Skills

Arabic: Native language. English: Excellent (written and spoken). Russian: Very Good (written and spoken). German: Fair.

Achievements & Certifications

How to be a Hotelier (Baron Heliopolis 2016) How to handle guest complaints (Rotana 2014) Employee of the month at Rotana (Mar. 2014). Employee of the month at Rotana (Feb. 2013). Front Office Skills Development from American Hotels&Lodging Association-AHLA (Rotana-

March 2012). Telephone Communication Techniques (Rotana 2012). Fire Extinguishing Training (Rotana 2011). Russian Language at Language Institute, Ministry Of Defense (Cairo-Nov.2010). German Language at Goethe Institute (Cairo-2008).

Hobbies & Interests

Reading. Football. Travelling. Swimming.