Santhosh.V.Mateti +91-90876-77799

Summary: Over 10 years 10 months of experience in ITES/BPO Operations in US Health Care

(Non–Voice),Web Researcher, Email Support and Human Resources. Able to handle multiple tasks simultaneously. Adapt well to changes and pressures

in the work place. Rich experience with Team handling, Process Management & Transition Skills. Excellent organizational, time management and project management skills. Dedicated, Productive, Diligent, Analytically Dexterous, Problem solver. Extensive knowledge and experience in corporate world. Excellent Written & Verbal Communication, Interpersonal and Team Skills.

Assets: Ability to Understand and Interpret things. Positive Attitude and Flexibility to mobile.

Professional Precis

HR and Administration Manager February 2012 - Present Adityaram Group - Real Estate Company Chennai, India.

Accountabilities:

• Responsible for Managing the Recruitment Process for the organization as well as business partners which includes – Sourcing resumes from different portals, screening the applications, interviews, and negotiating, processing job offers to the candidates.• Involved in the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements.• Strategizing and sourcing passive candidates through networking, cold calling, head hunting, internet searches, and research, also maintaining a systematic and comprehensive database/Pipeline of all candidates.• Co-ordinate with internal departments to get exact requirements.• Follow-up with selected candidates to confirm their DOJ and keep the respective departments/Client informed of the same. Ensure that all exit formalities are conducted and issue relieving letter / service certificates.• Proper utilization of HRMS tool, Auto login tool and Biometric tool.• Handling complete recruitment life cycle on timely basis.• Exposure working through referral scheme, Internal Job Posting etc.,• Involve in training and development for new hires and existing employees.• Preparation of training collaterals and training materials on regular basis.• Performance management system and quarterly performance review to be formulated through HRMS tool on regular basis.• Ensures planning, monitoring, and appraisal of employee work results.• Employee incentive based on their performance to be calculated and processed onregular basis with production support.• Promote internal communication, assist leadership in driving change andreinforcing organization’s culture and values.• Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.• Maintains the work structure by updating job requirements and job descriptions for all positions.• Coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.• High energy levels with a passion for excellence in human relation. Highly motivated person and should be a Role Model - Team player leading by example. •Familiar with government norms and payroll details like ESI, PF.• Help HR head in rolling out of Policies. Coordinate with the Vendor on Statutory Compliance.

• Coordinate activities related to roll out of compensation and benefits strategy for the company. Implement employee engagement yearly program.• Deal with issues relating to employee (in) discipline at work place in line with company policies and legal requirements.• Custodian of Org. Charts and JDs covering all levels (updated monthly).• Ensure timely updating & submission of payroll inputs.• Experience in the complete hiring life-cycle, from offer to employee orientation and payroll management and End to End recruitment.• Design and implement manpower planning strategies to achieve recruitment targets at all levels within specific timelines SLA, KPI & KRA.• Managed and implemented Performance Appraisal process ensuring adherence to key result areas.• Strong experience in handling employee grievances and employee query resolution.• Plan recruitment processes for various verticals, both for experienced and fresher hiring's.• Preparation and maintenance of MIS reports related to HR, ensuring relevant monthly reports are presented to the Practice/ Business leadership group.• Framing of Policies & HR Processes and review of the existing HR policies and procedures. • Design and implementing the reward and recognition policy• Experience with structuring the compensation & benefits.

Attainments:

•Provide essential establishment and maintenance with selective employment organizations.•Provided human relationships troubleshoots measures with vital assistance in the staff’s communication enhancement.•Provided necessary supervision for regular floor operating features as well as staff expansion. Developing, motivating and retaining employees and challenging the team to set ambitious goals.• Implemented ERP and Automation System.

Administration:

• General day to day administrative activities like House Keeping, Maintenance of Office Decorum. • Equipment / Furniture, ensuring the availability of Office Vehicles, utilities, Stationery Items etc.• Maintaining Insurance Policies and Periodic Services for all Vehicles including CMD.•Looking after the General Office Correspondences, Courier and Printings Management• CCTV, Travel arrangements, Maintenance of AMC and other related records etc.• Creating official email id for new employees.

Manager - HRAugust 2010 – January 2012 SBS Corporation Services Hyderabad, India.

Man Power Consultancy providing quality solutions to clients in the area of BPO, ITES, Call Center Executives and Professional Services.

Accountabilities:

• Lead 10 HR team assesses employees. Complete coordination regarding employment services to clients. Assisting in building necessary steps for recruiting potential applicants and supply them essential career counseling and examining• Demonstrated experience in planning and handling End-to-End Recruiting Process for Finance, Insurance, etc. High end recruiting skills through various modalities like Vendor Networking, Job Boards, Internet Search, and Job Posting.• Control the guidance, support and an experienced view of how they should deal with meeting their objectives for new business production hence enabling our company to move forward and achieve its ultimate goal of a fruitful service and a service satisfaction.

• Excellent communicator and able to communicate at all levels. Have met and satisfied all the departments of companies and the respected customers to fulfill their desired by being innovative and giving my staff quality. Invoice preparation.Attainments:

• Formulate and execute several college recruitment curriculums. Provide essential establishment and maintenance with selective employment organizations.• Provided human relationships troubleshoots measures. Provide vital assistance in the staff’s communication enhancement curriculum. Provided necessary supervision for regular floor operating features as well as staff expansion.• Developing, motivating and retaining employees and challenging the team to set ambitious goals.

Team Leader - OperationsJanuary 2009 – June 2010 iSpace Global Services (India) Pvt Ltd; Hyderabad India.

ISpace is a US based specializes in Business Health Care, E-Mail Support, Web Researcher; IT Enterprise Solutions for Global Companies help them to align their business strategies with corporate goals and market opportunities.

Accountabilities:

• Handing a team of 8 members of MSA (Medical Set Aside) E-mail support of the process. Responsible for effective functioning of the unit and ensure daily activities.• Reviewing work results of the team and their pattern of handling claims queues and adjustments. MIS information to Managers regarding meeting targets and process improvement activities.• Reporting, Analysis and Interpretation of the leads data on daily basis for the Manager. To work out strategies with the senior management team ensuring the quality is cent percent and derive maximum productivity.• Work closely with the Head Operations (USA) to achieve qualitative and quantitative targets as specified by the client and Project Managers in the USA to get work orders done within the required Service Level Agreements (SLA’s).• To adhere to Quality Standards of the process and maintain process at 100%.

Attainments:

• Train the team on process knowledge. Analyze the team and look in for areas of improvement or skills enhancement opportunities. Work closely with the teams with devise ways and means for process improvements.• MIS information to Managers regarding meeting targets, activities and current performance. • The quality team was set up to take care of the quality generated in terms of team’s performance as well as individual performance.• Maintain a high level of productivity and ensure that all processes adhere to quality standards.•Prepare and Analyze MI reports to measure performance and maintain daily Progress reports.

Team Leader - OperationsOctober 2006- November 2008 Knoah Solutions Pvt Ltd, Hyderabad, India.

Knoah Solutions is a US based Business Consulting Services, Enterprise Solutions and Telecom (AT&T, I Phone).

Job Responsibilities:

• Lead, Motivate team of 35-40 members and One SME. As job involves working close to the performance enhancement of team members, develop the team to achieve all the targets set by the clients.• Categorizing bottom performers to Top Performers and planning for Training Schedules.

• Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements (SLA’s) and Performance Guarantee goals.• Continuously look for opportunities to improve processes. Handle escalations. Conducting Half-yearly and Annual Performance appraisals for the team.

Attainments:

• Train the team on process knowledge. Analyze the team and look in for areas of improvement or skills enhancement opportunities.• Work closely with the teams with devise ways and means for process improvements.MIS information to Managers regarding meeting targets, activities and current performance.• Consolidating and cascading the entire emergency updates promptly and efficiently. • The quality team was set up to take care of the quality generated in terms of team’s performance as well as individual performance.• Maintain a high level of productivity and ensure that all processes adhere to quality standards. Prepare and Analyze MI reports to measure performance and maintain daily Progress reports.

Customer Accounts Manager (CAM) Disbursement - Operations.May 2006- September 2006 ICICI Bank Limited Chennai, India.

ICICI Bank is one of the top 3 banks in India as a Financial Services.

Accountabilities:

• Lead a team of 18 members. The quality team was set up to take care of the quality generated.• Customer Service department in terms of the team's performance and individual performance.• To proactively build relationships with all sales Managers, both internal & external, and keep a finger on the pulse of key performance drivers. •Ensure that an Audit requirements were adhered to and completed the business as usual audit for all the queues on time(TAT).

Vice-Team Captain (SME) - Operations.September 2003- April 2006 ISpace Technologies Pvt Limited, Hyderabad, India.

ISpace is a US based specializes in, Health Care, E-Mail Support, Web Researcher, IT Enterprise Solutions, Business Consulting Services for Global Companies . Outsourcing for GE, Athena, UHG, LTCG, Claims, Lead 411 and more.

Accountabilities:

• Lead a team of 10 members. Provide the team performance break up by individual to the Team Captain.• Lead the team and taking decisions as and when required in absence of Team Captain. • As a part of the Support team this helped them come into business as usual check and also nurturing them into Full Time Processor.• Continuously look for opportunities to improve processes.

Attainments:

• Within a span of one year have been all major processes had an opportunity to lead the team of LEAD 411 process.• Received appreciation from the Client. Received more numbers of DOLLARS. •Achiever and Excellent performer in the month of January, February, June & October (2004). Member of top performer in the Organization.

Functional Skills:

Operations, Manpower Planning, Recruitment, Staffing, Performance Management & Appraisals, Competence Management, Organizational Development, Career Planning,

Compensation and Benefits, Broad-banding, Learning & Development, Strategic Planning, and Sales & Business Development.

Specialties: Employee Relation/ Retention Orientation. Payroll Management: Resignations & Settlements. Employee Database/ Leave Management, Training and Development, Recruitment & Selection.

Academic Credentials:

MBA (Main Operations and Core Human Resource Management) from IIBMS (Indian Institute of Business Management Studies, Mumbai) through correspondence–2009–65%.

Graduate in B.Com (Management, Accountancy & Commerce) from Wesley Boys’ Degree College, affiliated by Osmania University, Secunderabad – 2001 - 75%

Intermediate in Commerce from Wesley Boys’ Jr. College, Secunderabad– 1998- 62%.

S.S.C from Wesley Boys’ High School, Secunderabad – 1995 – 58%.

Computer Skills:

Knowledge in ERP and SAPAdvance Diploma in computer applications from CBSI Pvt., Ltd. Hyderabad, India.Proficient in Operating MS-DOS,C,C++,JAVA(Core) & ORACLE.Conversant with MS-OFFICE (EXCEL & Word) and Internet Applications.

Personal Details:

Father & Mother Name : Late M.V.R.S.Prasad & M.Vijaya Lakshmi

Date of birth : 25th September 1978

Nationality : Indian

Linguistic Abilities : Telugu, English, Hindi, Tamil, and Kannada.

Contact Details:

Street Address : Netaji Colony, Velachery, Chennai 600042-TN-Bharath.

Email Id: : mateti.santhosh@gmail.com

References will be furnished up on request.

Santhosh.V.Mateti