Santok Thaper 51 Banbury Close, West Hunsbury,

Northampton NN4 9UA

Personal Details :

Email Address: sthaper101@gmail.com D.O.B : 16th December 1967

Tel. 07931 835 523 Driving Licence: Full / Clean

Profile :

I have been working for Coca-Cola Enterprises for over 16 years starting in the National Call Centre, then taking on a number of different roles over the years, now working out in the field, account managing. I have project managed various accounts such as Broadmarsh Nottingham and CMK Shopping Centres, Nottingham Trent and Buckingham University with all showing good profits within the first year.

I am an ambitious and motivated individual, work well on my own initiative and also work well within a team. I am quality orientated with an excellent working relationship with my immediate management, colleagues and customers. I am able to work under a high level of pressure whilst maintaining a sense of direction as well as humour. The type of work I have done in the past has provided me with the ability to accept and implement change.

Education :

Tong Comprehensive School 5 Olevels Bradford (1981 1984) Grades A - C

Employment :

Coca-Cola Enterprises April 2013 Jan 2015 Independent Account Executive

Key Responsibilities:

Working with Independent retailers to grow business and increase incremental sales

Provide equipment and managing contracts with commercially viable customers

Prioritising my time with customers that have the most head room for improvement as opposed to those that are less willing to work with CCE.

Improved my category based selling technique helping me to educate customers on category trends

Developed communication skills, helping customer relationships

Leadership qualities attained and demonstrated through projects that I have managed for my team

Coca-Cola Enterprises Jan 2010 - March 2013 Licence Clubs, Bars and Pubs Sales Executive

Key Responsibilities:

Managing and working alongside National Account managers and landlords Ensuring right range of products are sold in the right environment Ensuring landlords maintain CCE equipment and are serving the Perfect 16oz Serve

Using a viability calculator to check postmix versus packaged CCE range.

Creating meal deals and using Menu Maker for food led premises

Working closely with account managers promoting upselling

mailto:sthaper101@gmail.com

Coca-Cola Enterprises Oct 2006 Jan 2010 Education & Workplace Sales Rep

Key Responsibilities:

Managing and working alongside area managers of national catering companies working within Universities, Colleges, Schools, Hospitals and Corporate Workplaces.

Developing existing customers and building on those relationships, making sure our service is up to the high standard expected

Retaining and prospecting new business on vending options ie. Broadmarsh and CMK SC

Calculate and propose commercial opportunities to potential customers to win their business, making sure these are appealing to the customer but also viable to the company

Commercial awareness Making sure I know when to walk away from a deal if it is not commercially viable

Using Margin Minder for direct deliveries for catering managers showing measured profits year on year to use in their own personal development one to one.

Coca-Cola Enterprises Feb 2000 Oct 2006 Equipment Distribution Team Leader

Key Responsibilities:

Raising jobs for contractors to install vendors and coolers into customer outlets Managing and assigning national account projects to team members Dealing with customer enquiries and complaints

Running and presenting in monthly team meetings

Price negotiating with external contractors on equipment movement

Managing and prioritising tasks for my team

Coca-Cola Enterprises June 1998 Feb 2000 National Call Centre - Customer Service Representative

Key Responsibilities:

Listening carefully to customers regarding and faults with their equipment Dealing with customer complaints effectively, Diagnosing and resolving simple remedies the

customer may have before passing onto management if required Overseeing and co-ordinating the equipment retention project, delegating work to others in my

team, updating excel spread sheets and influencing dis-satisfied customers to keep CCE equipment on site

Developed Microsoft office skills (e.g. Pivot tables in Excel, Power Point etc)

Achieving set goals on a daily basis

Ran class room training on new system install of AS400

Additional Skills :

IT literate in Microsoft office packages

Strong organisation skills

Effective leadership skills

Achievements :

Each year I have always finished in the Top 10% over 300 reps in Field Sales

No.1 sales person for Capri-Sun in 2012

Came 1st in 2011 with Xmas Designated Driver Campaign

Won new business in 2010 at Buckingham University

References : - Available upon request