Ganesh.M.Shinde

Mobile : +91 9850 299345 Email : ganesh.m.shinde@gmail.comD.O.B : 9th January, 1987

Objective

To work in challenging work environment and use my potential effectively for the smoothening the functions And operation of an organization and thus improve the profitability of an organization.

Summary of Experience

Working as Desktop support engineer from last 4.5 years, currently working as both desktop and server support. Prompt knowledge on windows server 2008, Win 7. Windows Server Administration 2008. Experience with Active Directory, DNS, DHCP, Group Policy Management, Microsoft Exchange, TCP IP. Pursuing VMware, ITIL, Team member, currently handles 1500 users.

Qualifications

B.C.A from Periyar University –Second class Diploma (Computer Engineering) with Second Class from MSBTE SSC with Distinction from MAH Board

Additional Certification

Microsoft Certified Systems Engineer on Windows Server 2003 Microsoft Certified Systems Administrator on Windows Server 2003 Microsoft Certified Systems Administrator: Messaging on Windows Server 2003 Microsoft Certified Professional

Professional Experience:-

Organization : - HCL Technologies Ltd. 25 Sep 2014 to 30 June 2016 Designation : - Senior SpecialistDuration : - 01 July 2016 to current Currently working as a Senior Specialist as hired by HCL for the below same project

Organization : - Proximo Tech Soft Private Limited (HCL Project) 25 Sep 2014 to 30 June 2016 Designation : - Desktop support EngineerDuration : - 25 Sep 2014 to 30 June 2016Responsibilities : -

Working on Win Server 2008,WIN 7 Monitoring requests through ATG SNOW tool and resolving within SLA Monitored system and network activity to quickly detect any problems related to system security,

performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24, 7 on-call support as well as weekend outage and miscellaneous tasks

Troubleshooting various applications and escalating to concern teams if required Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management

Console (GPMC); DHCP; WINS; and DNS Maintain data center environmental and monitoring equipment

Perform data backups and disaster recovery operations Install and updating the Antivirus, Responsible for the Repair and Maintenance of desktops, Maintain an inventory of parts for emergency repairs Review pending call in Daily morning meeting Providing Technical support in the meeting rooms for projectors, Video conferencing, sound

systems

Organization : - Future Focus PVT.LTD (John Deere project, Magarpatta City)Designation : - Desktop support EngineerDuration : - 08 Apr 2013 to Sep 2014Responsibilities : -

Working on Windows 7,XP operating systems Monitoring requests through CA service desk manager and resolving within SLA Working on Installation of network printers, local printers, scanners

Troubleshooting various applications and escalating to concern teams if required Maintaining groups, user’s and systems in Active Directory Installation, troubleshooting various hardware related issues and escalating to HP team Install and updating the Antivirus, Responsible for the Repair and Maintenance of desktops, Maintaining asset records through asset query tool Review pending call in Daily morning meeting Providing Technical support in the meeting rooms for projectors, Video conferencing, sound

systems

Organization : - Tata Business Support ServicesDesignation : - Technical support EngineerDuration : - 16 Apr 2012 to Jan 2013

Responsibilities : - Troubleshooting Local Area Network and Installing various Operating System. Trouble shouting related to Hardware Problems. Installing & Configuring of PC Hardware’s &

Software’s and various applications Maintenance of all clients Computers and Handling Technical complaints of clients ,Handling

Active Directory Installation, Configure and Backup MS Outlook.Install and updating the Antivirus (Quick Heal 10)

Responsible for the Repair and Maintenance of desktops, installing Printer and sharing in network Involved in LAN troubleshooting, providing technical support for various applications,

Responsible for taking Backup of server,

Organization :- Mind gate Solutions Pvt.Ltd (Citi bank Project) Designation : - Technical support EngineerDuration : - 27 Dec 2010 to 20 June 2011

Responsibilities:-

Was responsible for Maintaining LAN, IP/TCP, Hardware testing and Network cabling, Printer sharing, Antivirus updating, Troubleshooting of MS-outlook, Installing various software’s & hardware’s, Asset Management, Helping users through Remote connections ,Application support,

Installation of Operating Systems “Win98, Win XP, Win NT, Win 2000, Win 2003 etc. Installation of device drivers & hardware components

Installing, configuring & administering Win 2000 professional, win 2000/Win 2003 Enterprise Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Accounts and Domain Controller

Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Hard Disk Configuration for Fault Tolerance, Disk Mirroring and Backup the Data using BACKUP Devices, Networking using TCP/IP and Related Services like DHCP, DNS, WINS, RAS (Remote Access Services) And Printing in WIN 2003, Implementing Windows 2003 Terminal Services by Installing Terminal Services, Terminal service Clients

Organization :- Proteck Computer Services Designation : - Technical support Engineer Duration : - from July 2009 to June 2010

Responsibilities :-

Was responsible for Installing desktops, laptops as well as printers, Troubleshoot hardware as well as software problems, Building networks with WIN98, WIN XP,

2K professional & WIN Vista.

Diagnosis and troubleshooting of all types of Desktop PC"s and various types of Dot matrix printers and scanners etc., Knowledge in different packages of MS-Office. Installing and managing printers as well as network printers. Installing antivirus software’s like Symantec, McAfee etc. Installation of operating systems like win 98,win 2000,win vista

Handled the tasks of maintaining LAN network of the organization, Responsible for upgrading and configuring Microsoft Window XP systems ,

Yours Faithfully, Ganesh Mahadev Shinde