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A highly initiative and assertive HR Professional with over 17years of experience in demonstrating strong social andinterpersonal skills, with the ability to motivate, coach and lead ateam. Having a comprehensive understanding of HumanResource Management to formulate HR systems and improveinternal processes and procedures as advocacy to the welfare ofthe employees and as a strategic partner in the organization.
√ Staffing Management√ Recruitment & Selection√ HR Policies and Procedures√ Compensation & Benefits√ Performance Management√ Employee - Labor Relations√ HR Analytics – Metrics√ Planning & Budgeting√ Personnel & Administration
√ Job Analysis, Description and Evaluation√ Development & Training√ Payroll√ Qatar Labour Law√ Lead Auditing (IMS)√ Consultation√ Workers’ Accommodation Management√ Performance Capacity Management√ Mentoring & Coaching
Work ExperienceHuman Resources Manager 2004 – presentAl Jaber Trading and Contracting Company (JTC), W.L.L., Doha, Qatar
Responsible for all functions, operations, practices, activities, decisions strategies,principles, and methods related to Human Resources management throughoutmonitoring and directing 9 different sections within the JTC HR Department; alsofunctioned as consultant in finalizing the Policies & Procedures Manual of JaberGroup (JG) which caters to 64 companies in Qatar, including JTC; oversee JTC HR’soperation integrating the ERP system; worked as the JTC Project Manager with E&Y’soverall assessment of JG group. Specific responsibilities and achievement include:
a. Recruitment and Staffing Management Understand organization’s weaknesses/strengths using statistics/HR metrics;
plan and execute recruitment and retention strategies; and evaluate thestrategies used
ProfessionalProfile
Areas of Expertise
+974 -558-93817P.O. Box 1120, Doha, Qatar
Monitor and provide consultation on the various strategies and processes inidentifying, recruiting and retaining talents to support current and future businessactivities
Oversee all recruiting functions like manpower planning or forecasting, overseasand local recruiting and to the extent of hunting or pirating qualified applicantsthrough the international recruitment service providers
Conduct internal recruitment through the job bidding policy Ensure that current salary structure contains competitive offer to new hire, with
consideration of the inflation and cost of living indicators
Ensure systematic deployment, on-boarding procedures for new hire, includingorientation
Review/ update orientation handbooks/manuals in alignment with JTC Policies &procedures
Constantly travel overseas (Egypt, India, Philippines, UAE, Jordan, Nepal, Sri Lanka,China, Ghana, Tunis, Bangladesh and Syria) as member of the interviewingdelegation
b. Compensation and Benefits Division Establish and monitor JTC benefits scheme policy and procedures Establish and monitor JTC Compensation system by employing the 3D Salary pay
structure module which is flexible and on higher level of professionalism Lead the team in the proper conduct of Job Evaluation Yearly conduct salary survey and benchmark studies Translate performance appraisal results to increment steps in the pay structure Oversee in conducting Job Analysis for new jobs and in updating Job Descriptions Monitor systematic implementation of the payroll system and ensure that additional
compensations like overtime calculations are as per the company’s policy
c. Employee Relations and Services Monitor and control all daily employee’s services like leave, termination, resignation,
repatriation, cancellation and ticketing Formulate Performance Evaluation tools and monitor its implementation and semi-
annual conduct to all skilled and unskilled workers, and annual conduct to all staff Provide employee consultation with isolated cases having great impact to the
company Identify and analyze labor problems in order to provide strategic resolutions and
preventions Constantly improve employee relations and services systems in order to cater to all
employees’ needs efficiently, accurately and always on time
d. Training and Development Conduct company-wide job analysis which is to be utilized for Job Description update,
Job Evaluation and Performance Management Conduct root-cause analysis and yearly training needs analysis (TNA) in order to close
the gap between the employee’s current Knowledge, Skills and Attitudes (KSA) withthat of the expected KSA in order to meet the organization’s objectives
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Monitor the implementation of Performance Management and conduct consultationwith the employee in order to inculcate its necessity within all departments in theorganization
Chart employees’ advancement potential and long term goals through CareerMapping which results to employees’ job satisfaction and productivity
Identify top performers and groom them as part of Succession Planning Ensure HR compliance to the company’s Integrated Management System (IMS)
e. Project Sites Administration Oversee the implementation of the HR Policies and Procedures in all project sites Conduct inspection visit in order to identify any issues that affect the welfare of the
workers Monitor and control attendance of all employees in the work sites
f. HR INFORMATION SYSTEM, Filing and records Establish Human Resource Information System (HRIS) and monitor its
implementation to maintain centralized information system for various HRtransactions
Work Experience, Continuationg. Government Relations and Public Relations
Monitor, through the Public Relations Officers (PRO) any changes in any EmploymentStatutory Law (Qatar Labor Law, Immigration and Labor Department) in order toimplement the necessary changes in the employment transactions within theorganization
Monitor and oversee the performance of all transactions in the E-Government, fromapplication of Exit Permits, to application, cancellation and renewal of ResidencePermits
h. Billing and HR Cost Control System Calculate for the direct and indirect cost of human capital for the organization and
discuss with the management in order to identify the pros and cons for relateddecisions
Analyze and propose measures and programs to reduce direct-indirect labor cost Verify incoming invoices to identify possible ways to employ cost-cutting measures Monitor invoices of sister companies’ related accommodation and manpower
subcontracts to get the due administration charges to any services rendered orfacilities rented
i. Staff Accommodation and labor camps Oversee the management and operation of staff accommodation and labor camps Improve camps and workers’ condition, i.e. park, playgrounds and sewage water
system Establish proper communication among all sites in order to maintain systematic
transfer and transportation of employees from accommodation to work sites andback
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Monitor and control the attendance of all workers in the labor camps Conduct inspection visits in order to monitor the performance of all
accommodation/camp officials and to check the welfare of the workers in the campsand in the accommodations
Update the workers with the new HR Policies and Procedures by conductingschedules orientations in the camps and in the accommodations
Human Resource Officer 2003 - 2004Expanded Manufacturing Metal Company (EXMET), Doha, Qatar
Provide technical assistance to employees, supervisors and managers regardingemployee relations issues and personnel policy, practices and regulations
Plan and conduct training sessions as appropriate Utilize applicable personnel policies and procedures to manage employees/
supervisors Oversee staff on appropriate personnel transactions processes Assist staff with problems encountered and observes for accuracy and completeness
of appropriate procedures and documentation/forms Oversee the administration of personnel payroll functions, including salary changes,
wage assessments, direct deposits, etc. according to established procedures. Assist staff in resolving problems encountered in work assignments Serve as a member of the management team, or attends management team
meetings as necessary to provide information regarding specific personnel issues Advise employees and supervisors on appropriate use of progressive discipline. Provides assistance in development of adverse action letters
Personnel Supervisor 1999 - 2003Alfalojy LTD, Amman, Jordan
Provide information and advice to employees, supervisors and managers regardingemployee relation issues, the grievance process and personnel policies, practicesand regulations.
Support the effective administration and communication of all employee benefitprograms for the organization including health insurance, workers' compensation etc.
Work Experience, ContinuationExport and Import In-Charge 1996 - 1999Private Work, Amman, Jordan
Prepare and negotiate Purchasing contracts with book publishers, shoes,accessories, clothes accessories, all over Jordan, Syria, Dubai, Lebanon, Egypt andAlgeria.
Discusses potential grievance-related concerns with employees in order to identifyoptions or resolve issues prior to the formal filing of a grievance.
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Professional Development
Skills and Competencies
Certified as a Senior Professional in Human Resource Management (ISPHR) 2016 Membership, Society for Human Resource Management, Professional, 2014 Training/Workshop, Presentation Skills by ASTD 2014 Certified as a Trainer by ASTD 2014 Certificate In Budgeting And Budget Control Of HR Function by IIR Washington D.C 2014 Certificate in Effective Manpower Planning by IIR Washington D.C 2014 SPHR Certification, On-going exam preparation – SHRM Learning Tool 2013 Training/Workshop, Performance Management, Compensation & Benefits, MEIRC, Dubai, 2010 Training. HR Management: Recruitment, Training & Compensation, SHRM, Doha, 2009 Training, Project Management Body of Knowledge, HJB, Doha, 2008 Training, Project Management Essential Knowledge, HJB, Doha, 2008 Consultancy, Salary Pay Structure (3-Dimensional), UK Certification, Jordan, 2008 Consultancy, Performance Appraisal (360°), UK Certification, Jordan, 2008 Training, Human Resource Management –Inst. Of Admin. Dev., Doha, 2007 Training and Seminar, Leading People for Results – Psychological Approach, Dubai, 2006 Forum-Workshop, Qatar Labour Law – Explanation, MOI, Doha, 2005 Certification Course, Bureau VERITAS: ISO 9000:2000 Lead Auditor Training Course, 2005 Training, Time and Meeting Management –Qatar Chamber of Commerce, 2005 University Degree, Bachelor of Management & Business Administration (MBA), Algeria, 1996 Diploma of Science in Accounting, Amman, 1992
√ Highly Proficient in both oral and written English√ Proficient in Computer Applications, like Word Processing, Spreadsheet andPresentation√ Excellent Public speaking with the ability to clearly convey messages in large
number of participants√ Strong interpersonal and negotiation skills√ Ability to motivate, manage, lead and coach employees√ Highly versatile and capable of dealing with employees and professionals of various
cultural and traditional background and of various career levels√ Strong judgment, decision making, critical thinking and problem-solving skills√ Ability to work as an effective team member
PersonalInformation
Nationality : Jordanian
Marital Status : Married
Language : Highly Proficient in English with Arabic as Native Language
