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ADDRESSES 13 Newlands Road, NE2 3NT; Flat 8, Gledhow Hall, LS8 1PG
EMAIL [email protected]
PHONE 07835 616 702
Business and Geography graduate seeking a graduate programme to which I can apply my academic prowess and extensive work experience. Proven track record of solving problems and achieving improved customer feedback. Willing to learn and eager to succeed.
ROSS CHAPMAN
EMPLOYMENT
GRADUATE AMBASSADOR Newcastle University
Aug 2014 - Present
Widening participation in higher education across a range of demographics, increasing university applications from target areas. Expedited resource and presentation assignment by revising existing systems. Developed presentation and communication skills through leading interactive, student-focused activities for up to 500 students per week. Lead progression to new presentation software, Prezi, revitalising engagement.
BRANDING OFFICER EAT@Newcastle
Jan 2013 - Aug 2014
Strengthened both customer and internal engagement by creating brand guidelines and a staff handbook, increasing sales. Appraised ten outlets, reconciling company-wide branding. Increased sales and brand recognition by redesigning marketing output.
SENIOR TEAM LEADER Lough Erne Resort, Enniskillen
April 2008 - May 2012
Delivered 5-star Silver Service across multiple roles. Implemented new training processes, increasing continuity and quality of guest experience while up-selling wedding packages for increased revenue. Coordinated closing procedures including sales reconciliation and management of front and back of house teams.
EDUCATION & ACHIEVEMENTSNEWCASTLE UNIVERSITY
Newcastle upon Tyne Sept 2010 - July 2014
2:1 BA (Hons.) Combined Honours in Business and Geography Captain (2012) and then President (2013) of Ultimate Frisbee Club Elected Students’ Union Ethics and Environmental Part-time Officer
PORTORA ROYAL SCHOOL Enniskillen
Sept 2003 - June 2010
A-Levels: Economics (A), Geography (A), Technology and Design (A*) AS-Level: Mathematics (C), 9 GCSEs: A* - B Five years elite level rowing, ranked 6th in Ireland and won over 40 titles. Achieved 3rd highest Technology and Design A-Level mark in NI.
COMPETENCIESADDITIONALRESILIENCE
ORGANISATION
NEGOTIATION
INNOVATION
PROBLEM SOLVING
COMMUNICATION
LEADERSHIP
TEAM WORKING
Proficient user of Microsoft Office and MAC.
98th percentile in Perpetual Reasoning.
Charity fundraiser for Help for Heroes, Dementia UK and WaterAid.
Full, clean UK Driving Licence with own transport.
IN-COUNTRY HOUSE MANAGER
Gap Medics, Thailand May 2013 - Aug 2013
Previous: SALES ADVISOR May 2012 - Aug 2012
Managed Thailand programme HQ, increasing overall student satisfaction by negotiating and appointing placements across eight hospitals. Solved payment issues by accelerating global budget management. Built reports to consolidate management records for student arrivals, departures and allocations. Delivered solutions based on student and parent feedback and dealt with all in-country issues.
