Embed Size (px)
Citation preview
Hector IbarraAv Tecamachalco 41 Lomas de Chapultepec
México City, 11000 +521 55-3335-9195 mobile
SUMMARY Seasoned senior executive with 21 years of experience leading large multi country and complex organizations with an
out of the box approach at seizing efficiency operational opportunities adding value to the company, it's shareholders, and the community
EXECUTIVE COMPETENCIES Operations, General Management, Human Resources, Administration, Corporate Services, Strategic Planning, Cost
Control, Strategic Sourcing and Procurement, P&L Management
MAIN ACHIEVEMENTS Standardize organizations, platforms, processes, and controls, on a large scale Restructure and reengineering of functions reducing cost and gaining efficiencies Consolidate operations in service centers leveraging resources and expertise Lead cross-functional teams that collaborate as a focused unit to achieve aggressive business goals and drive the
evolution of concepts into achievable business Migrate operations into right locations Bottom line multimillion USD savings
CAREER BACKGROUND Citigroup Mexico City Managing Director, Citi Shared Services and Citi Service Centers 2011 – 2014 Directed Shared Services in Mexico and Latin America Member of the Global Senior Operations and Technology Leadership Team Functions involved Procurement, Accounts Payable, Corporate Services, Employee Services inclusive of payroll,
Financial Reporting Operations, General Services and Risk & Control Co responsible with Global and Regional counter parts for defining shared services product strategy in alignment with
Citi business plan. Fully responsible for Regional Execution Member of the board of directors in different legal vehicles In 2013 Mexico and Latin America was publicly awarded as the best region for Accounts Payable and Human
Resources Operations despite being the last geography to adopt the shared services model Coordination of four Citi Service Centers (COE´s, Hubs) in Mexico and Latin America. Costa Rica Service Center was
ramped up from 30 to 900 staff in a 5 year timeframe with a right location of +300 positions into other higher value roles
Directly Managed + 1,200 staff across 23 countries through three Managing Directors, three Executive Vice Presidents, and 3 Directors as direct reports. In addition two more Directors as matrix with influence on +4,000 staff.
Oversight of $ 7 billion USD in third party expenses, + 3 billion payroll Implementation of Procurement to Pay (P2P) and Human Resources (HRMS) global platforms in nine countries across
the Region (92% of expense base) resulting in enhanced audit results Implementation of standard chart of accounts in 13 countries resulting in enhanced information for Controllers and
Regulators Co responsible for approximately 150 million USD in savings in two year project time line Full P&L responsibility of $50 million USD with an annual average reduction of 9% year over year Hard line into Global Shared Services Head, and Global Corporate Services Head
Executive Vice President, Procurement and Corporate Services 2007 – 2011 Responsible for Procurement Operations, Accounts Payable, Corporate and General Services in Latin America Included as a member of the Senior Global Operations Council Coordinated TARP certification process for operating expenses for sign off by Global CEO and Regional CEO with no
material deviations in the timeframe required by the U.S. Treasury. Best practice continued well after required by the U.S.
Hector Ibarra / page twoAv Tecamachalco 41 Lomas de Chapultepec
México City, 11000+521 55-3335-9195 mobile
Centralized Shared Services operations for Mexico with a net result of 37% expense reduction and 51% staff right placement
Increased managed spend by 28 basis points, the highest in Citi history for the Region Managed +790 staff across 21 countries Owner of $30 Million USD in internal budget Oversight of $4 Billion USD in third party expenses Matrix line into Global Product Heads and hard line to Regional CFO
Director, Latin America Procurement and General Services 2005 – 2007 Responsible for Strategic Sourcing and Procurement Operations for Mexico and Latin America Effectively manage in bound supply chain process with close attention to budgets, timeframes, quality, and
specifications. Member of the cost management committee. Actively engaged in all sourcing activities such as annual budget setting, project and BAU reviews & approvals,
counsel at spec definitions, market data, supplier development, sourcing strategy (sole sourcing, RFI, RFQ, RFP, In sourcing, non core spin offs, e auctions, reverse e auctions), negotiation, vendor selection, non disclosure agreements, contract management, P.O management, catalogue management, vendor management, etc.
Restructured organization, aligned country oversight, and implemented a cluster approach establishing Brazil, Colombia, El Salvador, and Argentina as geographical heads reporting to Mexico resulting in an enhanced ability to effectively manage the Region.
Replaced mix and disorganized roles for sourcing strategy and vendor selection for technology and non-technology categories. Separated Procurement Operations to enhance possible conflict of interest according to best practices.
Selected as the lead representative in the Region for the development and implementation of the first Global Citi Expense Management Policy.
Rolled out first regional policies and procedures. Achieved first year of Sufficient Assurance in 100% of in country audits. Automated requests for proposals, RFQ’s, contract management, negotiations, pricing and terms, e-auctions, ERP
implementation and administration, purchase order operations under People Soft for Mexico and Colombia. Outsourced and managed third party vendors for non-core activities such as Print Rooms, Mail Rooms, Archiving, and
Corporate Car Fleet resulting in considerable savings. Achieved 86 million USD in saves and cost avoidance (11% of influenced spend). Managed +420 staff across 18 countries. Responsible for $18 million USD in internal budget. Reported to Chief Procurement Officer, and Global General Services Head, and Regional CFO.
Senior Vice President, Operations 2002 - 2005 Responsible for non-client facing operations for Mexico. As Global Product Owner for Records Management delivered the first complete version of Citi Records Management
Policy. As a result of its implementation Citi exposure to this risk started to be addressed. Regional Record Management Officers in U.K., Japan, United States, Mexico, Brazil, and Singapore reported to me on this role.
Procurement and Institutional Services Head for Mexico. Procurement Coordinator for Latin America. Distribution network of all supplies such as technology items, equipment, stationary, checks, banking material, etc. to
all branches nation wide. Mail rooms of corporate buildings and pouch services to branches. Third party courier’s management. Printing services management across all premises nationwide including business multi functional solutions and print
rooms. Corporate car fleet management (1,080 vehicles including owned and leased). Responsible for Executive Services inclusive of Executive Dining Facilities, Employee Cafeterias, Meeting Rooms,
Corporate Events, and Client Entertainment such as event and sport inventory management, and corporate aircraft coordination for the Region.
Hector Ibarra / page threeAv Tecamachalco 41 Lomas de Chapultepec
México City, 11000+521 55-3335-9195 mobile
Internal customer base of +50,000 employees, +2,400 branches and +4,000 ATMs. Member of the board of directors of newly formed affiliates for banking operations. Managed +215 staff. P&L responsibility of over 6 million USD.
Operations: 1992 – 2005Different roles and promotions such as Operations Vice President, Non Technology Procurement Head, General Services Head, Senior Buyer, Operations Assistant Vice President, Operations Manager, Vendor Manager, Operations Assistant.
Check printing and distribution Clearance house operation Archiving management Reengineering Outsourcing Vendor Management Warehousing and cross docking of critical items Member of non core areas spin offs and board of directors set up Cash strategy inclusive of red levels, branch and vault processes, vendor selection, etc. Premises management including leasing and construction contracts, sale and lease back, and maintenance.
Detailed responsibilities and achievements can be provided if requested
Other relevant interim responsibilities at Citi:
Member of the board of directors, committees, councils, and leadership teams 2002 - 2014 Due to the global footprint and scale of Citi operations I was a member of diverse corporate governance structures at
different times, geographies, and roles such as the legal vehicles that were set up to provide service from a country to many others in recent years.
Net promoter score (NPS) lead for Corporate Services Mexico 2013 Implemented a model to shadow the Consumer business initiative to measure internal customer satisfaction on middle
and back office services that impact service delivery for Banamex clients.
Key contact person for cost management reengineering 2005 A company wide initiative to review Mexico’s efficiency rations was launched. McKinsey was selected as the
consultant firm. My role was the KCP for any formal communication between all parties. Major process improvements and savings for many front, middle, and back office were achieved by the project.
Global Product Owner for Records Management 2002 Delivered the first complete version of Citi Records Management Policy. As a result of its implementation Citi
exposure to this risk started to be addressed. Regional Record Management Officers in London, Japan, United States, Mexico, Brazil, and Singapore reported to me on this role.
Member of the Board of Directors (Banamex affiliates) 1998 – 2001 Oversight and counsel of overall business sharing seats with other managers. Voted to approve sell of one business and liquidate another, which did not fit the company strategy resulting in
capitalization of assets and enhanced efficiency.
Hector Ibarra / page fourAv Tecamachalco 41 Lomas de Chapultepec
México City, 11000+521 55-3335-9195 mobile
EDUCATION ASSOCIATION OF CERTIFIED FRAUD EXAMINERS (ACFE) Mexico City Certified Fraud Examiner, Jun 2012
MASSACHUSETTS INSTITUTE OF TECHNOLOGY, SLOAN SCHOOL OF MANAGEMENT Cambridge, MA Strategic Supply Chain, Dec 2006
MASSACHUSETTS INSTITUTE OF TECHNOLOGY, SLOAN SCHOOL OF MANAGEMENT Cambridge, MA Managing Technical Professionals, Dec 2006
GEORGETOWN UNIVERSITY Mexico CityCertification, Supply Chain, Jul 2002
TECNOLOGICO DE MONTERREY Mexico City Diploma, Finance, Dec 2001
UNIVERSITY OF MONTREAL Quebec, CASeminar, Banking Management, Feb 2001
UNIVERSIDAD ANAHUAC Mexico City Master, Economics, May 2000
UNIVERSIDAD ANAHUAC Mexico City Negotiation, Jan 1997
UNIVERSIDAD ANAHUAC Mexico City Corporate Finance, June 1996
CHICAGO MERCANTILE EXCHANGE Mexico CitySeminar, Financial Futures, May 1996
ASSOCIATION OF CERTIFIED FRAUD EXAMINERS (ACFE) Arlington, VA Course, Contract and Procurement Fraud, Mar 2006
UNIVERSIDAD IBEROAMERICANA Mexico City Bachelor of Business Administration, Business Administration and Management, May 1992Outstanding Thesis Award on “Considerations on the Futures Market in Mexico”
ADDITIONAL SKILLS Fluent in English, Spanish native Good soft skills, politically savvy Sound leader Team worker Persuasive Strategic vision Outstanding execution capabilities Able to influence beyond direct areas of responsibility Open to global relocation and available for travel Microsoft Office, Oracle, and People Soft proficient
Linked in Public Profile
https://mx.linkedin.com/in/hectoribarraguzmantovar/en
