Dear recipient,

I believe my solid record of knowledge and experience would make me an ideal

candidate for your vacant position and I attach my curriculum vitae for your perusal and

consideration.

In summary, I trust my cv will prove that my years of commitment and service in the

fields of Service Advising, Customer Relations and After Sales has provided me with:

Qualifications:

o A strong technical knowledge through education, practical experience as well as

various training courses.

Skills:

o I have excellent communication skills and my customer services skills are

fantastic.

Management:

o Managing a team of service advisors as well as service technicians. Problem

solving and client case management. Working under immense pressure while

staying focused and professional.

Sales:

o Responsible for maximizing revenue by attracting more customers or increasing

the value of each service job.

Customer Service Management:

o Dealing with customers ranging from all ethnicities and diverse personalities.

Ensure the highest level of customer satisfaction is maintained by identifying

aspects of the business that affects customers. Develop training programs to

improve customer service standards. Ensure all members of the team understand

the importance of customer fulfillment and meeting client expectations.

Encourage and motivate the team!

I look forward to your favourable response.

Kind regards,

Glenn Jacobs

Curriculum Vitae

Mr. Glenn Jacobs

Personal Information

Title: Mr

Name: Glenn

Surname: Jacobs

Marital Status: Married with one dependent (age 3)

ID Number: 740221 5115 081

Age: 42

Physical Address: 6B Oribi Close, River Club, Sandton, South Africa

Contact telephone Number: +27 82 745 1751

o Please contact my wife Cindy Jacobs on +27 82 787 8718 should I not be reachable.

Email Address: cindy@pipmodel.co.za

Educational History

Last School Attended: Bastion High School

Highest Standard Past: Grade 12 - Standard 10 – Matric

Year Completed: 1992

Subjects: Afrikaans, English, Mathematics, Science, Technical Drawings, Electronics

Tertiary Education: Certificates and Diplomas

Krugersdorp Technical College, N3 Diploma obtained in 1993.

Word in Truth Ministries International Faculty of Commonwealth Consultants in association

with Trinity and Therapon University: Counseling Diploma 5 May 2007

Therapon University: Research – Freemasonry 28 May 2007

Trinity University: Ministry Counseling 15 November 2007

Word In Truth College: Diploma in Leadership 15 November 2007

Word In Truth College: Diploma in Ministry 15 November 2007

Word In Truth Institute for Counseling and Training: Freemasonry Counseling 25 November

2007

Courses Completed

After Sales Product

Knowledge

Motor Plan and Warranty Brand Behavior

Conflict Management Customer Service Effective Communication

Skills

Personal Affectivity and

Assertiveness

Problem Solving Time Management

Advanced Driving BMW Product Knowledge

(Various models)

Fleet Marketing

After Sales Consultant and

Booking Clerk Accreditation

Assessment

Premium Service Training Parts and Service

Service Advisor Continuous Improvement Transmissions

Registered Counselor Freemasonry Counseling Deliverance

Computer Knowledge

Computer literate on Microsoft Office : Basics

BMW systems i.e. Carriage, BSI, BMW Dealernet, In Dealer Systems

Operating Systems: Windows ’95, ‘98’ 2000, Millennium, XP and Vista, Windows 10

Emergency First Response Instructor

Institution: Emergency First Response

Qualified Instructor to teach:

Emergency First Response Primary Care (CPR)

Secondary Care (First Aid)

Care for Children

This includes:

Structured Learning

Performance Based Training

Motivation and Evaluation of Student Knowledge

Presenting

Hands-on skills practice sessions

Scenario-based learning

Course Completed: 2010

Student Number: 1204UZ3077

Financial Director: Registered NPO, Article 21

Company Name: Rushing Mighty Wind Ministries

Duties Performed:

Directing and Managing the Budget

Financial Reporting

Forecasting and accounting

Overseeing of grants, billing and the allocation of funding

Costs relating to courses and outreaches (including group packages) for the year

planner

Period of Employment: 2006 to present (part time)

Reference: Yolande Lundie – Founder – 083 992 5322

Employment History(Starting with most recent)

Company Name: BMW Auto Bavaria

Address: Cnr. New & 16th Roads, Midrand

Designation: Senior Service Advisor / Customer Relations Officer

Period of Employment: 01 January 1995 to 14 April 2016

Duties:

Apprenticeship in Motor Mechanics;

Qualified Motor Mechanical Technician on Motor Industry Board;

Promoted to After-Sales Executive/Service Advisor/Customer Relations:

Booking in of vehicles for service clients

Managing work in progress in workshop

Controlling claiming and motor service plan payouts

Loading and maintaining service plan authorisations

Assist Service Advisor team in their daily operations

Assist Formula 1 (quick-service) team with daily procedures

Customer Relations Management

Managing outstanding accounts (Debtors)

Managing After-service telephone feedback

Managing specialized parts on order system

“Open-case” customer complaints (problem solving)

Monthly dealer standards appraisals

Csi and Scsi monthly and quarterly Dealer assessments

Regional manager technical dealer visits

Regional manager technical client visits

Dealer budgets

Company Name: Sabat Batteries

Address: Booysens

Designation: Operator (Battery Grid Department)

Period of Employment: 1994

Reason for Leaving: Desired career trade

Duties:

Managing the wurths department

Running of 4 battery grid machines in wurths department

END