Simon ShortCurriculum Vitae

1

Simon Shorts.n.short@talk21.com

Profile

I am a positive, confident and attentive individual who is capable of working both as part of a team or individually and taking the initiative if required. I am also capable of working to and meeting strict deadlines where applicable, which my role at my current and last employers demands. I am also focused on any task in hand, which enabled me to successfully complete an HND Business Studies at Sheffield Hallam University. My career goals and aspirations are to find a role that I can make my own and be successful in and that give the opportunity for continued career progression.

Employment Details

UK General Insurance GroupCustomer Relations Manager October 2010 – Present

UK General are an underwriter of Specialist Insurance Products. Since joining UK General my main duty has been to handle and manage complaints received by the business from receipt until completion. Complaints are received from policyholders, brokers, Third Party Agents who arrange, administer or handle claims on policies underwritten by UK General and the Financial Ombudsman Service. It is my responsibility to investigate a complaint and liaise with colleagues, brokers and Third Party Agents in order to carry out a thorough investigation to provide the complainant with a full and fair response. UK General are regulated by the Financial Conduct Authority and must handle and respond to complaints within guidelines and timeframes set by the Financial Ombudsman Service. As well as my main role of complaint handling I have also visited some Third Party Agents to assist with the auditing of the agent to ensure that they are compliant with the procedures agreed with UK General in accordance with Financial Ombudsman Service guidelines. I also carried out a review of complaints received by the business to help identify any trends and provide feedback/assistance to other parts of the business to suggest possible improvements/amendments to the cover of products underwritten by the business.

Motorway Direct PLCJune 2003 – October 2010

Customer Relations CoordinatorOctober 2007 – October 2010

Motorway Direct are a provider of Warranty and F&I Solutions to the Motor Industry. As of October 2007 I undertook a new role within Motorway Direct and became the Customer Relations Coordinator. My responsibility in this role was to investigate any customer complaints or grievances that the company received. It was whilst working in this role with the company that I gained experience of working to strict deadlines due to Motorway Direct being regulated by the Financial Services Authority (now Financial Conduct Authority) who have stringent guidelines and timeframes in which any complaint must be dealt with.

Customer Services Administrator June 2003 – September 2007

Simon Short07980 853116

s.n.short@talk21.com

Simon ShortCurriculum Vitae

2

When I first joined Motorway Direct my role was a Customer Services Administrator where my duties included receiving calls from and making calls to customers, authorised dealerships who were permitted to provide the products the company offered, garages and company representatives based all over the country. Within this role I also responded to any correspondence received via post, e-mail and fax from all the above on a daily basis to ensure that any correspondence received is dealt with in the quickest time possible to ensure that all parties are provided with a satisfactory level of customer service.

Norwich Union DirectCustomer Services Coordinator 2000 – June 2003

My role at Norwich Union Direct was based in a call centre where I was part of the Customer Services department. My duties included amending client’s policies should they inform us of any changes in their circumstances, collect payment for the policies and also to recover any money owed to the company. I also trained to sell the products and was occasionally called upon to do this as well as renew existing policies. It was also essential when dealing with customers to install confidence, which was very important for a successful relationship between the client and the company.

Education/Qualifications

Sheffield Hallam University HND Business Studies1997 – 1999

Loxley College GNVQ Advanced Business Studies, Merit1995 – 1997

High Green Comprehensive9 GCSEs, including A-C Mathematics & English1990 – 1995

Personal Details

Nationality: BritishDriving: Full driving license, no endorsements, car ownerDate of Birth: 10th April 1979

Interests/Hobbies

My interests out of work include watching and playing football and I currently play football twice a week, as well as also being a member at a local gym to enable me to keep active, I also enjoy watching other sports. When not playing football or going to the gym I enjoy socialising with friends and listening to music to relax.

Simon Short07980 853116

s.n.short@talk21.com