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Alice Parker25A Main Street, Lockington, Derby, DE74 2RH
07788 [email protected]
I am reliable, dynamic graduate who has just completed a 2:1 BA (Hons) Degree in French and Spanish, graduating with a 2:1. Excellent organisation and time management skills, with first-class ability to prioritise in accordance with time constraints. Skilled at working under pres-sure either independently or as part of a team and always willing to take on new tasks enthusi-astically, quick to learn and adapt to new environments.
EDUCATIONThe University of Manchester, England: 2012 - 2016
BA (Hons) French and Spanish - Upper Second Class Honours• Developed a high level of linguistic capabilities as well as a comprehensive understanding of
the culture and history of France and Spain• Modules have included film and literary studies, translation practice, project management• Year spent abroad (September 2014 - June 2015) that helped to hone language skills and
gain a greater appreciation for new cultures and lifestyles
The University of Almería, Spain: February 2015 - June 2015• Studied at university in Spain for five months as part of my year abroad• Faced the challenges of living and attending university in a different country• Successfully passed a B2 level Spanish language assessment• Improved my Spanish language skills
Our Lady’s Convent School, Leicestershire: 2005 - 2012• 3 A Levels - French (B), English Literature (B), Philosophy and Ethics (B)• 11 GCSEs - (5 A*s, 4 As, 2 Bs) - including English Literature (A*), French (A*) Maths (B)
EMPLOYMENTPaul Smith Ltd. Head Office, Nottingham, England: June 2016 - Present
• Worked as French Speaking Temporary Customer Services Assistant Advisor • Respond to all French and English language queries both by email and telephone• Promptly respond to enquiries, queries and complaints within set deadlines and targets• Work closely in collaboration with all departments and liaising with staff at various levels to
ensure all enquiries, queries and complaints are responded to within set deadlines• Input information daily into the CRM reporting system to log customer queries, and using all
other relevant systems to ensure all sales arising from requests are processed and despatched to deadlines
Hotel Windsor, Nice, France: September 2014 - January 2015• Internship as part of my year abroad, based in a 4* boutique hotel in the busy city centre for
four and a half months
• Worked in a range of roles: receptionist, restaurant manager, interpreter, room attendant and waitress
• Improved my knowledge of French to a high level• Communicated effectively in a bi-lingual manner on a daily basis gaining fluency in French • Provided me with a good knowledge and understanding of the complex day to day workings
of a hotel• Received training in various areas of expertise• Learned to overcome new challenges and adapt to different situations often under pressure
RestaurantsThe Otter, Derby, England: July 2013 - August 2014
The Kings Arms, Leicestershire, England: July 2011 - September 2012• Worked in busy restaurants as a front of house team member• Responsibilities included liaising with clients and dealing with any problems that may arise in
a service-providing setting, taking orders, serving food and drinks and on the bar• Learned to provide a high level of customer service that ensures that each guest enjoys im-
peccable service. Improved communication skills and highlighted the importance of team work for successful businesses
• Successfully adapted to working in high pressured environments maintaining professional-ism and organisation
• Received a special commendation after receiving outstanding feedback regarding the cus-tomer service that I provided
POSITIONS OF RESPONSIBILITY/ACHIEVEMENTS3rd Castle Donington Brownies, Derbyshire, England: 2005 - 2012
• Volunteered once a week as a Young Leader at my local Brownie group, working with girls aged 7-11
• Having such a position of responsibility taught me the importance of planning ahead and leadership especially when working with children
• Learned how to adapt exercises, games and arts and crafts for children that were less able than others or struggling
INTERESTS AND SKILLS • Reading, writing, film, music, fashion• Microsoft Office - Word, Excel, PowerPoint, Outlook • Languages (written and spoken) - English, French, Spanish• Full UK driving licence
References available upon request
