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Vilas C. Jadhav
Address:-10/2, Tulsi Apartment, behind Akashwani Kendra, off. Gangapur Road, Nashik
City :-Nashik
State-Maharashtra
Country -India
Pin 422013
Cell No. +91 9130431486
Email:- [email protected]
DIRECTOR OF OPERATIONS/ MAUFACTURING / AFTERSALES
Career Summary
Over Twenty five years impressive success in the Automotive & telemetic sector, running company-wide operational functions and leading projects, from inception to successful completion, while making/executing sound strategic decisions.
Passionately striving towards constant improvement – Excellent leadership, organization, and people management abilities.
Objective – To join a reputed organization where I can utilize my 25 years of experience in managing the major activities of the departments, leading the organization to accomplish new heights and ensure that all goals are met.
Utilize strong successful managerial experience in corporate operations. Establish quality, safety and operational standards to produce positive impact on overall performance of the organization.
PROFESSIONAL HISTORY Service In-charge
Micro Controls, Pune , India.
Manufactures of STD PCO monitors & dialers
Working Period 1989 – 1992
NOTABLE ACHIEVEMENTS
Joined as Trainee Service engineer & within 6 month promoted as Production In-charge. Deputed as Service In-charge in 1991 & manage team of 10 Service technicians.
Managerial Contributions:
Managed and supervised firm operations on a daily basis including Production & customer service.
DIRECTOR OF OPERATIONS/ MAUFACTURING / AFTERSALES
AUTOCOP ( India ) Pvt. Ltd. Nashik –Maharashtra –India
India’s leading Manufactures of car security, central locking, power windows,
Vehicle reverse warning & guiding system, GPS based vehicle tracking systems.
Employee strength:- 1200 nos.
Working Period May 1993 – Aug 2016 (23 Years)
NOTABLE ACHIEVEMENTS
Joined with AUTOCOP group as production & service Engineer in the month of May 1993 Promoted as Production Head within period of 1 year Promoted as Director-Production within period of Three years after joining. Further promoted as Director-Manufacturing for Nashik Plant. Initial employee strength 11nos. at the time of my joining Autocop group. Now current strength @
1200 nos. (724 nos. customer service). Managed production operations /after sales with full oversight for 150 employees in the
operations department & 724 nos. in customer service. Analyze operations and production components to ensure optimization Monthly production
increased by 100% during period of 18 years under my designation Director-Production/ Manufacturing.
Deputed as Director after sales- All India – Year 2011 Increased service Revenue by @ 35% During last 4 years under my position as Director-after
sales Successfully designed, implemented Toll free 24x7 Customer care Service call center at Nashik,
Delhi for AUTOCOP customer service. Successfully get designed CRM software for call center & ERP software for inventory
management. Enhanced service through skills based routing and customer relationship software Achieved TAT of 24 Hrs for customer service in 80% cases.
AUTOCOP AFTER SALES DEPARTMENT:The AUTOCOP Customer Care Team is responsible for providing support to the dealer and consumer customer channels. This includes both Business to Business and Business to Consumer level service.
Position/Job Description: Directs and supervises activities within the Customer Care department – dealer & retailer customer support, technical support, warranty claims and technical training.
Develops and implements process improvement initiatives that positively affect the customers experience, while optimizing productivity and controlling costs.
Evaluates and trains Regional, Branch Managers and supervisors on their effectiveness in managing customer service operations.
The position reports directly to the M.D., AUTOCOP (India) Pvt. Ltd.
Duties:
Ensure Customer Care Team is aligned with AUTOCOP Group goals, mission and values. Lead team of Customer Care professionals – motivate, develop, manage performance and
provide guidance. Support customer service, sales team, and general management team with new programs throughout program development, implementation, and maintenance.
Work closely with Quality, Engineering, Procurement, Parts, Planning and Sales to ensure that we are optimizing our customer experience and sharing data to drive continuous improvement.
Responsible for sharing the voice of the customer throughout the organization and ensuring that the AUTOCOP group remains customer focused.
Ensure that Customer Care team meets or exceeds all customer service metrics. Approve the master files of current processes in the form of process maps, charts and supporting
documents Responsible for verifying the Customer Care team is performing key business processes that are
critical to delivering the products and services that meet the expectations of internal and external Customers.
Evaluate and delegate work assignments of staff as necessary and monitor scope of work. Complete performance evaluations for staff and recommend increases or advancement. Consult with concern operations to determine training and quality needs, procedural updates,
trainee performance, assess and evaluate calibration sessions and monitoring sessions, etc. Design, develop and deliver technical and soft skills training based on client and staff needs. Organize weekly department meetings to review service levels, and staffing requirement. Worked in coordination with the top level management to set up short term and long term goals. Assisted the top level management in preparing strategies to achieve the goals and objectives. Motivate executives, managers and employees to devote their best to achieving the business
goals. Maintain positive, consistent and effective communication with staff, peers and senior
management.
Key Responsibilities handled during period 2011-Aug 2016 Develop and establish procedures and policies governing customer correspondence. Monitored company policies and developed new operational procedures for firm in order to
increase efficiency. Troubleshoot products and services to best fit their needs and expectations. Investigates what products and services the customer will need even if they may not know what
they need. Observe the performance of team and representatives. Maintain the report of customer satisfaction. Provides training to the new employees. Review of Day to day service activity report of 54 Branches & 110 RSE locations through
Regional Customer care Mangers, Branch Managers. Monitor daily revenue collections & support teams to achieve their targets. Handle escalated problems and develop quick resolution to ensure on time customer service. Recruit, hire and train employees including performance appraisals, recommended promotions
and recognition. Coordination with human resources team in forming and training a cross functional department.
EDUCATION:
Diploma in Industrial Electronics -1989 with First class.
S.S.V.P.S. College of Engineering & Polytechnic, Dhule ( Maharashtra –India)
Personal Details:
Vilas C. Jadhav
Address :- 10/2, Tulsi Apartment Behind Akashwani Kendra off Gangapur Road, Nashik
Nashik-Maharashtra-India
Pin 422013
Cell No. +91 9130431486
Email:- [email protected]
Language Known- Hindi, English, Marathi
Date of Birth- 26/09/1967
