Embed Size (px)
DESCRIPTION
Citation preview
Customised IT solutions for every business need
Enterprise Solutions, the software division ofWipro Infotech, caters to the business needs ofan extensive range of industry verticals spreadacross India, the Middle East and Asia Pacific.
Much like golf clubs, its every practice focusseson providing specific solutions; the end objectivebeing to partner clients and help them make themost of the opportunities that their businessescome across.
1
A Solutions and Products division of the Rs 34,926 millionWipro Limited, Wipro Infotech has stamped its authorityon the Indian IT industry.
• Rated as India's #1 Network Integrator, by Voice& Data magazine for the fifth consecutive year
• Quality processes – Six Sigma and ISO 9000• Knowledge management and innovation• People processes through PCMM (People
Capability Maturity Model)• Two decades of experience across varied domains
Advantages• Dedicated team for India-centric business• Complete solutions – software, hardware,
implementation and support• Faster service through a network of more than
175 support locations• Well-known track record with domain &
technology expertise
Key Value Propositions• Faster time to market• Reduction in costs• Best technology through ‘Best of Breed’ alliances
A little about
Wipro Infotech
2
Enterprise Solutions offers organisations agamut of business solutions. Its focus onquality is ascertained by the fact that itcomplies with ISO 9000, Six Sigma, SEI-CMM & PCMM level 5 standards andprocesses. It has over 450 professionals, withrich domain experience in multipletechnologies, rendering their expertise toover 60 high profile clients. This large baseof customers encompasses a wide range ofverticals, key among them being:
•Manufacturing•Telecom•Finance & Banking• IT & IT enabled services•Healthcare•Government
Enterprise Solutions’ practices includeEnterprise Applications, Custom ApplicationDevelopment & e-Commerce Solutions,Enterprise Application Integration, BusinessIntelligence & Data Warehousing, andIndustry Solutions.
Enterprise
Solutions
3
Enterprise Solutions' technological expertiseand knowledge management orientationthrough 'Centres of Excellence' is what makesthe Enterprise Applications practice unique.Dating back to mid 1997 this practice has,over the years, engaged in numerous SAPprojects with customers in the Americas,Europe, India and Japan. Enterprise Solutions'strong domain knowledge and proven projectmanagement processes have helped itarchitect, integrate, and manage world-classsolutions for its customers. Backed by strategicpartnerships with global solutions leaderslike SAP and Oracle the solutions offeredby this practice help customers increase theoperational efficiencies of their businesses.
Enterprise Solutions combines an integratedsolutions approach, experienced project teams,offshore delivery, and strong technologypractice in solutions like SAP and Oracle.Integrated with the Supply Chain, HR &Payroll systems, e-Procurement, e-Commerceand CRM applications the solutions help inautomating and speeding up transactionsacross the organisation.
With over 300 man-years of EnterpriseApplication deployment experienceEnterprise Solutions can support all aspectsof design and implementation, includingBusiness Analysis, Configuration, Integration,Testing and Server Administration on bothSAP R/3 and Oracle suite of applications.
Enterprise
Applications
4
Implementation
Sustenance
Consulting
SAP PracticeEnterprise Solutions is a SAP implementationand Value Added Reseller Partner with more than1000 person years of experience. It comprises a300+ strong team of technical and functionalconsultants with a minimum experience of 2 SAPprojects each. A global ABAP/4 DevelopmentCentre capability helps it develop methodologiesfor SCM/CRM/Legacy integration, upgrades andapplication supports.
Oracle PracticeA member partner of the Oracle Alliance program,Enterprise Solutions has more than 750 personyears of experience. It comprises a 175+ strongteam, the nucleus of which is formed from its largemulti-site implementations for Fortune 500companies. Expertise across the entire suite ofOracle e-Business 11i applications helps it developmethodologies for onsite-offshore projects, upgradesand production support.
The OfferingsEnterprise Solutions’ partner trained and certifiedconsultants with expertise in large project life-cycle execution develop methodologies for offshoreexecution, upgrades and package integration (likeSAP/Oracle).
SAP Based Offerings
Business Consulting• Suggesting the right solution to clients, based
on specific business requirements• Scoping document• As-is study• Project scoping and sizing
Implementation Services• Green Field Implementation
Implement from scratch and prepare thecustomer for SAP as per business
• Roll out ImplementationEnter into the implementation for moduleupgrades and roll out across the enterprise
• Enhancements∞ Develop report structures for SAP customers∞ Conduct End-user Training, Mock Closures∞ Audit of SAP implementation∞ Fine tune customisation
Post Implementation Services• Remote handling of customer’s requirements• Helpdesk for offshore services for providing
support
Specialised ServicesWith an aim to leverage Wipro’s expertise inData Warehousing, Supply Chain Managementand e-Procurement, in addition to SAP R/3implementation services, Wipro offersimplementation services in the ERP and newdimension products of SAP like:∞ SAP CRM (Customer Relationship Management)
∞ SAP APO (Advanced Planner & Optimiser)
∞ SAP BIW (Business Information Warehouse)
The offerings in the Enterprise Applications space comprise ERP,CRM and SCM solutions.
5
Oracle Based OfferingsThe services offered on Oracle Applications arecurrently focussed on Financials, Manufacturing,Human Resources, CRM & SCM. The servicesare classified into two parts – generic & specialised.
Generic Services• Business Process analysis and improvements• Project scoping & recommendations• Project planning & management• End-to-end implementations• Implementation support• Performance enhancements• Production support & maintenance• Ongoing user education & training• Database administration & support
Specialised Services• RICE – Reports, Interfaces, Conversions (data),
Extensions (customisations)• Packaged Migration Services to release 11i• Enterprise Application Integration• Web-enabling of applications• Implementations of Decision Support Systems• Setting up and administering of Query tools
like Discoverer
Key Value Propositions• Flexible and cost efficient Enterprise Application
solutions• High performance and scalable solutions through
Best of Breed technologies and robustarchitecture
• Quick development through an establishedframework for implementation
The Wipro Advantage• Ready prototype for industry specific scenarios,
available as a knowledge repository• Proven expertise in end-to-end implementation
experience• Experience in Web-enabling legacy applications
(required for accessing through SAP workplace)• Addressing of new dimension products in the
arena of SCM & CRM and their integrationrequirements to ERP
ERP Centre of ExcellenceWipro has established an ERP Center of Excellence(CoE) at Bangalore, India, to build competencein the SAP R/3 and Oracle suite of products. Thisincludes functional areas that cater to a wide rangeof industry specific requirements as well as technicalareas like Customisation Tools, ServerAdministration Tasks, Web Deployment,Integration, Reporting, etc.
Key Features of the CoE• Development environment for configuring SAP
R/3 & Oracle applications for different flavoursof implementation like green-fieldimplementation and upgrades
• Business-driven training and periodic trainingfrom external and internal resources
• Development of small pilot projects for buildingmethodologies, templates and proof of concept
• Building configuration components likeScripts/Procedures for commonly encounteredfunctionality requirements to establish baselinesfor estimation
• Utilities• Retail• Manufacturing• Oil & Gas• Telecom
The segments Enterprise Applications covers
6
Clients across geographies are demandingapplications that not only meet non-functional requirements but also reducedevelopment cycles. So, the crux of buildingany application is now inclined towardsadopting an architecture that is based on thefundamental concepts of scalability, reliability,performance & extensibility.
Leveraging Enterprise Solutions' expertisein diverse technologies and domains, thispractice offers solutions across industryverticals and specific to customers' businessneeds. Today with over 6000 person monthsof experience and over 200 Consultants(functional/ technical), Enterprise Solutionsaddresses various areas of ApplicationDevelopment in the APAC region, theMiddle East and India.
The solutions are implemented with qualityprocesses that adhere to SEI-CMM Level 5and ISO 9000, assuring quality of clients'products and services.
Custom Application
Development &e-Commerce Solutions
7
The areas it addresses• e-Commerce – design, development, integration
& deployment• Web-based enterprise application development• Services that enhance performance and
competitiveness, reduce cost, and improveefficiency
• Provision of consulting services to complementclients with OOAD, RUP, CMM
• Collaboration services• Application Management Services like
mainframe and legacy applications
Component Based Offerings• Distributor Sales Management Solutions• Employee Self Service Solutions• Transport Optimisation Solutions• Content & Document Management Solutions• e-Sell & e-Buy Solutions
Scope of Application Development Services• Create enhanced functionality by developing
new custom applications, or modifying/enhancing customised/packaged applications
• Convert custom or packaged applications fromone platform or architecture to another whilemaintaining existing functionality
• Detailed design, implementation andmanagement services to integrate applications(custom/pre-packaged) with each other or withthe existing/planned IT infrastructure
The Wipro Advantage• Reusable components and frameworks resulting
in faster time to market• Quality Solution Delivery through sound Project
methodology and execution using the Veloci-Q-Quality processes of Six Sigma and SEI-CMMLevel 5
• Technology competence in IBM, SUN,Microsoft & Oracle technologies and in-depthdomain knowledge
• Saves cost through 'ShoreGain' – the provenWipro offshore-onsite development model
• ROI & business value generation for thecustomer
• Banking• Financial services• Manufacturing and engineering• Utilities – HR and Hotel Management• Retail / FMCG / Distribution• Government
The segments Custom Application Development covers
8
The emergence of e-Commerce has triggeredfundamental changes in the way businesstransactions are conducted. The internetbackbone has become more ubiquitousdriving the need for seamless interaction ofenterprises with the employees, customers,vendors and partners. Coupled with a needfor collaboration, the unabated influx ofpackaged applications on the enterprise sceneand their rapid adoption exacerbates theneed for seamless integration.
Enterprise Application Integration (EAI)consists of a 350-member team proficient inmiddleware development. Wipro definesEAI as a combination of tools, technologiesand services to integrate applications,processes and data seamlessly, enabling anenterprise to be transformed into a ZeroLatency enterprise.
Enterprise Solutions' expertise in the EAIspace includes specialisation in middlewareproducts like MQSeries, Seebeyond, TIBCO,Vitria and Mercator. It has a strategic alliancewith IBM, TIBCO, Microsoft, Mercator asconsulting and implementation partner. Italso is a commercial member of IBM'sSolution Developer Program.
Enterprise Solutions has dedicateddevelopment centres for EAI projects inIndia. Its onsite & offshore developmentmodel optimises cost and delivery time forits customers.
Enterprise Application
Integration
9
10
Knowledge
Project ExecutionBe
stPr
actic
es
Experience
EAI Centre of Excellence (CoE)Enterprise Solutions' Centre of Excellence hasbeen set up to gain expertise and provide innovativeEAI solutions to clients. However, newtechnologies or products are evaluated before suchsolutions are suggested to clients. The centreestablishes benchmarks on vendor products andthis acts as a knowledge bank for future EAIprojects executed by Enterprise Solutions.
Wipro has expertise in the following EAI tools/technologiesIBM Websphere MQMercatorMicrosoft BiztalkBEA WebLogic & TuxedoSeeBeyondTIBCOWebMethodsVitria Business Ware
The OfferingsEAI Consultancy Services• Integration Assessment Services• Integration Architecture Design• Infrastructure Planning and Estimation• EAI Product Evaluation and Recommendation
EAI Implementation Services• Requirement Analysis and Project Scope• Technical Interface Definition and Development• Adapter Development• Support and Maintenance Services
The Wipro Advantage
• Finance• Retail• Manufacturing• Government• Telecom
The segments that EAI covers
Business Intelligence & Data Warehousing(BI & DW) implementation is becominga necessity in the competitive globalmarketplace.
Enterprise Solutions delivers BI & DWsolutions to customers across the globe. Todayit is a dedicated 250-member BI & DWgroup working towards the implementationof Business Intelligence technology in supportof its clients worldwide. The group possessescutting edge technology expertise in DataWarehousing & Mining, ERP & SCMAnalytics, Analytical CRM, e-BusinessAnalytics and NCR Teradata. It has put intopractice BI & DW Services at approximately35 client sites across domain segments suchas Retail Utilities, Manufacturing, Healthcare,Finance, Insurance, Government,Transportation and Telecommunication.
Business Intelligence &
Data Warehousing
11
Data Warehouse Administration, Capacity Planning, Data Warehouse Audit,Performance Tuning, Data Warehouse Maintenance
BI & DW Solutions Framework, Business & Information Analysis,Roadmap for Implementation, DW Project Management
Data Modeling, Data Acquisition, DWH Application, DatabaseAdministration, Metadata Management, ETL Architecture, Tool
Evaluation, Quality Analysis
Design Implementation, Build Data Warehouse/Data Marts
MOLAP/ROLAPReports
Data Mining WebDeployment Query Tools
Generic BI & DW offerings
The Offerings• Business and IT Consulting Services• Data Warehouse Implementations• Application Development Services• Integration• Deployment Services• Support & Maintenance• Business Intelligence Tools Selection
Specialised ServicesERP Data Warehousee-Business AnalyticsAnalytical CRMBusiness Intelligence Portals
The Wipro Advantage• Dedicated team of BI & DW professionals• Unique Insta Intelligence Process Model to
address the unique challenges of BI & DWAssignments
• Onsite/Offshore Execution Model for speedy,on-budget execution
• Cutting edge technology expertise in BI & DWapplications
• Technical alliances with leading players• High profile customers across various verticals
Consult
Architect
Integrate
Manage
12
TelecomTelecom & Internet Service Providers facestiff challenges in the wake of deregulation,mergers & acquisitions, and acutecompetition.
Enterprise Solutions' Telecom Practice, withmore than 500 person years of experiencein various telecom solutions & services, helpsovercome these challenges, by maximisingAverage Revenue Per User (ARPU) of theservice providers by offering value-addedservices such as wireless applications; speechportals and location based informationservices and Best of Breed OSS/BSS solutionsto reduce operational costs. This comes froma team that forms part of the world’s firstTL 9000 certified organisation.
Finance & BankingThe finance & banking industry too is goingthrough many changes; consolidationthrough mergers & acquisitions, universalbanking and Customer Value Management.The situation demands a quantum leap inthe technology being used.
Realising the probable impact of thesedemands on business, companies today areopting for Enterprise Business ProcessManagement Integration, Portal Solutionsand ROI Analysis of IT investments.
This has resulted in the retail banks shiftingto Wealth Management, CustomerKnowledge and Living Data Warehousing.While the corporate banks are shifting toStraight Through Processing, outsourcingover in-house development and trustedintermediaries for B2B marketplaces.
Industry
Solutions
13
Telecom Practice Life-cycleEnterprise Solutions offers complete life-cycleBusiness & IT Services to Telecom & InternetService Providers. Its Telecom Practice Life-cycleapproach is outlined below.
IT Consultancy
System Integration
SoftwareDevelopment
Management
The Offerings• Consulting – Business & Process Consulting,
Technology Consulting, Design & Selection• OSS Solutions – Provisioning, Mediation,
Inventory Management, Network Management,Performance & Fault Management, GIS, OrderManagement
• BSS Solutions – Billing, Fraud Management,Data Warehousing, Customer RelationshipManagement & Analytics, Enterprise ResourcePlanning and Customer Churn Management
• Application Integration• Wireless Applications through SMS, WAP
based services• Revenue assurance services• Voice Portals
OSS & BSS Solutions
Telecom Industry Solutions
• Internet Service Providers – Dialup,
VPN, VoIP etc.
• Wireless Services Providers – GSM,
GPRS, CDMA, 2.5G, 3G
• Fixed Line Service Providers
• Broadband Service Providers – DSL,
Cable, Fibre
• Telecom Carriers – Long haul, metro,
submarine, ATM, FR, IP, MPLS
• Internet Data Centers – Hosting,
managed services
The segments Telecom Practice covers
Mediation &
Provisioning
Application
IntegrationNetwork
Services
Service
AssuranceBilling
& GISManagementInventory
Customer ChurnManagement
14
• Maintenance of software• Maintenance of infrastructure
• System architecture• Tools recommendation• Solutions and systems
recommendation
• Implementation and integration ofWipro and 3rd party systems
• Customisation of various systemsto suit customer needs
• Development of missing pieces
The solutions targeted at the Banking, Insurance & Securitiesmarkets are broadly classified into Domain centric andTechnology centric.
The Domain centric solutions cover Development Projects and System Integration. Development Projects involvebusiness requirements study, process mapping, development, implementation and maintenance. The System Integrationsolution comprises partnering with product vendors, project management of the implementation, integration withlegacy, sustenance and enhancement.
Wipro provides these solutions in partnership with Microsoft, Oracle, IBM and iPlanetamong others and plays the role of turnkey solution provider and consultant.
Domain Centric Solutions
e-Enabling
• Internet Banking
• Mobile Banking
• EBPP/EIPP
• Client Portals
Back-end Tools
• Risk Management
• ALM
• Pricing/Billing
• Workflow
Corporate Functions
• MIS
• Financial Accounting
• HRMS
• Procurement
Transactional Systems• Card Management• Core Banking• ATM Switch• Payment• Cash Management• Trade Finance• Leasing & HP• Treasury
Technology Centric Solutions
CRM
Key Drivers• Personalisation of
customer experience
• Increased Cross Sell
of products
• Target Marketing
Services• Consulting Services –
Product Evaluation
• Implementation
Services
• Post Implementation
Support & Knowledge
Transfer
EAI
Key Drivers• Mergers &
Acquisitions
consolidation
• Faster response times
to customers &
employees
Services• Technology Need
Gap Assessment
• EAI Implementation
& Sustenance
BI & DW
Key Drivers• Need to refine
architecture to
accommodate new
requirements
• Improve returns from
business initiative &
get an integrated view
of business across
channels
Services• Consulting,
Architecture and
Implementation
Services
• Data Mining Solution
Mainframe
Key Drivers• Need for Web-
enabling
applications
• Scarcity of
technical resources
• New technologies
advancing at a
rapid pace
Services• Application
Management
Services
• Legacy Web
integration
• Application
re-engineering/
conversion
Finance & Banking Industry Solutions
15
So, go ahead, give your business that muchneeded competitive edge. Team up with EnterpriseSolutions. That will put things in place.
16
Overseas Offices
Wipro Limited, Office No. 124 Building 1, First Floor,Dubai Internet City, PO Box – 500119, Dubai, United Arab Emirates.Tel: 9714 – 3913480, Fax: 9714-3913482.E-mail: [email protected]. Website: www.wipro.co.ae
Wipro Infotech, Lvl 67, MLC Centre, Martin Place,Sydney NSW 2000. Tel: 612-92367214, Fax: 612- 92367215.E-mail: [email protected]. Website: www.wipro.com.au
Wipro Limited, 22, Malaca Street #06-01, Royal Brothers Building,Singapore – 048980. Tel: 65-5320604, Fax: 65-5327610.E-mail: [email protected]. Website: www.wipro.com.sg
Wipro Limited, 20/F, Central Commercial Towers, 736,Nathan Road, Mongkok, Kowloon, Hongkong.Tel: 852-22511560, Fax: 852-22511618.E-mail: [email protected]. Website: www.wipro.com.hk
Wipro Limited, P O Box – 20753, Al Khobar 31952,Kingdom of Saudi Arabia, Tel: 966-38919594, Fax: 966-38911180.E-mail: [email protected]. Website: www.wipro.co.ae
Wipro Limited, 7F, 150-1, Chung Shan, North Road, Section 7,Tien Mou Taipei, Taiwan. Tel: 886-228725954, Fax: 886-228725954.E-mail: [email protected]. Website: www.wipro.com.tw
India Offices
Wipro Infotech, Thapar House, #124 Janpath, New Delhi – 110 001.Tel: 91-11-3366997,3369369, 3366711, Fax: 91-11-3365111,Website: www.wipro.co.in
Wipro Infotech, Sanghvi House, 18, Subhash Road, Vile Parle (E),Mumbai – 400 057. Tel: 91-22-6983065, Fax: 91-22-6954636.Website: www.wipro.co.in
Wipro Infotech, No. 85, Mowbrays Road, Alwarpet, Chennai – 600 018.Tel: 91-44-4997251, 4995288, Fax: 91-44-4997067, 4994118.Website: www.wipro.co.in
Wipro Infotech, #3, Pretoria Street, 3rd Floor, Kolkata – 700 071.Tel: 91-33-2828489, 2829891, Fax: 91-33-2425912, 2825910.Website: www.wipro.co.in
Wipro Infotech, "Divyashree", No. 30, Mission Road, 1st Main,S R Nagar, Bangalore – 560 027. Tel: 91-80-2126158, Fax: 91-80-2242415.Website: www.wipro.co.in
Wipro Infotech, G-Block, 6th Floor, Surya Towers, 105, S P Road,Secunderabad – 500 003. Tel: 91-40-7849717, 7845196,Fax: 91-40-7811478, 7849236. Website: www.wipro.co.in
Corporate OfficeWipro Infotech, Doddakannelli, Sarjapur Road,Bangalore – 560 035. India. Tel: 91-80-8440011, Fax: 91-80-8440214.E-mail: [email protected] Website: www.wipro.com
Wipro Infotech, Enterprise Solutions, No. 159, Kariyappa Plaza, 1st Main, Jakkasandra, 1st Block, Koramangala, Bangalore – 560 034.Tel: 550 0747 / 753 / 754 / 748 / 749, Fax: 550 0751. E-mail: [email protected]. Website: www.wipro.co.in
