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Tech Mahindra IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven Infrastructure services and solutions that deliver differentiated value to our customers’ business. Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes Infrastructure Consulting, Data Center, End User Computing, Enterprise Networking, Enterprise Security, IT Infrastructure Operation Management, Application Operations and Cloud Services. • Unique Scale : Largest

Infrastructure Management engagement with 1100+ FTEs managing 35K+ Servers, 25 PB Storage, 35K Network Elements, 1700 Applications, 27 Data Center

• SOC Services for over 450+ Enterprise Customers

• Over 15 years of delivering Hosting & Shared Services with our Global Footprint of owned/ Partner Data Centers

• IMS Academy: Offers a unique simulation based Infrastructure Operations training

• Partnering with best of breed technology providers

Customer Base

230+

Infra Supported

650,000+ Assets Worldwide

AMERICAS | EMEA | APAC

36 Countries

Associates Worldwide

12,000+

Banking & Insurance

Travel, Transport & Logistics

Manufacturing

Healthcare

Natural Resources

Telecom

Retail

105+ Data Centers

300,000+ End Users

135+ PB Storage

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Data Center

End User Computing

Networking

Security

Technology Road Map Advisory Process Road Map Advisory IT Staffing Advisory Budgeting & Finance Advisory

IT Infrastructure

Operation Management

Cloud

Data Center Transformation Assessment

Cloud Assessment

Data Center Facility Management DC Monitoring & Production Operations Server Management Storage Management Database Management Mainframe Management Backup & Recovery Management DC Network Management

Data Center Consolidation Services

Platform Migration Services Data Center & DR Build

Services Application Infrastructure Integration Service Private Cloud Integration

Services

Managed Hosted Business Services

Managed Hosted Private Cloud

mPACTM - Managed Platform for Adaptive Computing

WaaS NxT / VDI Assessment BYOD Assessment

Service Desk Desktop Management Deskside / Field Services

Management Messaging Services Unified Communication Services Citrix Management Active Directory

Windows Migration Application Packaging Application Testing &

Remediation MS Office Migration Exchange Migration Lync Migration Office 365 Migration

WaaS NxT - Workspace as a Service

Network Design & Deployment Planning

Wireless Network Assessment Network Performance

Assessment

Managed Enterprise Network Services

Managed Office LAN Services Managed IP Contact Center Managed IP PBX/Voice Services

Wireless Network Integration WAN Network Deployment & Integration Office LAN Network Deployment & Integration

Security Audit & Risk Assessment Security & BCP/DR Lifecycle Programme Development Data Protection

Managed Enterprise Security Managed Antivirus Managed SIEM Managed PIM Managed HIDS/NIDS Security Device Monitoring Managed Identity and Access Management

Identity & Access Management Integration Antivirus Integration SIEM Integration Privileged Identity Monitoring Integration HIDS & NIDS Integration

Network

Vulnerability Assessment & Penetration Testing Application & Mobile Security

Testing Enterprise, Core Network &

Systems Security Testing Application Security Bureau

Dedicated/Shared services leveraging iRoc

Infrastructure Cost Take Out Infrastructure Automation Infrastructure consolidation

Service Assurance CUBES – Intelligent

Operations

Cloud Readiness Assessment Application Readiness

Assessment

Cloud Hosting & Management Services

Storage-as-a-Services (StaaS)

Migration of Application to Cloud

Cloud Integration Cloud Automation

Cloud Aggregation Platform (CAP)

With our end-to-end Infrastructure Management Services portfolio we help you achieve newer levels of business performance and enable you get more from your IT investments. Working with leading global alliances, Tech Mahindra brings in agility and efficiency in managing critical IT Infrastructure to.

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Road Warriors

Task workers

Knowledge workers

Executives

Innovators

Workspace as a service

Messaging & Collaboration as a Service

Application as a service

Data on the Go

Backup as a service

Enterprise Mobility Management

Unifie

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Conte

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End U

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IT STORE

User Profile Operating System

IT Store Network End User Digital State

WaaS NxT is a next generation digital platform for end users that instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end user collaboration solutions in a secure manner for varied work styles seamlessly made available ‘as-a-service’ .It delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation.

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SDSO suite is aimed at empowering end Users And Automating The It Service Delivery & Operations. It provides a self-service IT portal where users can interact with IT without delay. It enables proactive and automatic delivery and return of IT services triggered by business qualification. It reduces complexity of desktop management and user profile management through context awareness. It uses end user IT analytics for proactive and predictive end user monitoring and support requirements.

Service Delivery & Service Optimization Suite (SDSO)

Self Enablement

Integrator (3rd party

integrations)

Workspace Abstraction

End User IT Analytics

Evolved Workspace

IT Store IT

Automation

Empowered desk

Chat Remote Support

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DATA INGESTION FLOW 2 PATHTM

Collect Auto-discover, Aggregate, and store millions of inputs per second from application and infrastructure

Correlate Map business-level application and infrastructure process, connections and flows together in near real time

Analyze Model and predict system behavior using machine learning and statistical algorithms

Visualize Show rich contextual views based on business objectives for each end user. Flashback to any point in time in three clicks or less

AQTTM CUBES is the overall framework that integrates all the toolsets to provide an end-to-end IT Infrastructure service automation capabilities, from monitoring to autonomics & actionable intelligence.

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mPACTM is a next level of cloud management platform which Simplifies IT by transforming legacy DCs into adaptive infrastructure .It orchestrates complexity and delivers private and hybrid IaaS in response to dynamic workload requirements. mPACTM enables integrated performance, availability and SLA management of Applications and Infrastructure across multiple cloud providers

PRIVATE Legacy Datacenter Infrastructure

Managed Platform for Adaptive Computing (mPACTM) Public IaaS PaaS Provider

Hosted Software Service Provider

SaaS Provider

On-Premise Private IaaS

Hosted Private IaaS

3rd Party IaaS Provider

1. Leading Australian Bank 25,000+ Registered users, 8000+ Virtual Desktops, 70+ Published applications • Desktop Virtualization • Upgrades & Patch Management • On-Demand Provisioning/ De-provisioning

2. American Chemical Manufacturer 3500+ Users, 250+ Server and 90+ Applications • Domain Migration • Network Migration Across Globe (60 sites) • DC Migration • Private Cloud Deployment

3. American Multinational Conglomerate 50,000+ Assets, 2500 Apps, 80K Incidents/Year, 430+ Apps Migrated to Cloud(Public & Private) • Support of Heterogeneous DC Environment • UNIX and VERITAS Storage Foundation

System Admin Support • Site Support includes Customer Support, Site

setup, SQL Server/ Turbine Data Management, SQL Database Activities, OS Support etc

4.Global Automobile Major 4,000+ Production Databases, 5000+ Servers • DB support–Sybase, Oracle,IMS, DB2 UDB,

Adabas • DBMS Maintenance, DBMS Migrations,

Upgrades & Patches & Production Support

5. Fortune 100 Leading Healthcare Organization 15,000+Users, 24/7 Support • L2 & L3 DC Support • Web-Based Windows 7 Desktop Over Custom

Configurations • 24/7 Support & Monitoring • In-built Disaster Recovery Option

6. Leading Insurance Provider UK 150K Users, VPN Offering to 197 Countries, 1100 Mailboxes, 1100 Devices, 850+TB, 400+ Network Devices • DC Core Services • End User Services, • Networks & Security Services

7. Large Australian Telco 4500+ Servers, 500+ Networks & Security Devices, 400+ Applications, 1.7PB of Storage Transition from 7 incumbent vendors Heterogeneous Environment Across Platforms, Storage and Databases • Servers, Storage & Facilities Management • Database Administration • Network and Security • Non-Production Environments • Infrastructure Support

8. Swedish Automobile Manufacturer 2900+ Servers , 5PB of Storage, 26000+ Devices & 45000+ Tickets, 6 languages Users. • Hosting –Server & storage • Database, Infra Security • Cloud Monitoring Platform • End-User Services

9. US-Based Global Tier 1 Telco 35,000+ Servers, 35000+ Network Devices, 20+ PB Storage, 1000+ Apps, 3000+ Databases & 1500+ FTEs • DC Management • Servers & Storage Support • Database & Application Support • 24x7 Operational Support

10.Leading Indian Financial Services Group 900+ Servers, 5500+ Desktops,105TB Storage, 650+ Network Elements, 9000 + Mailboxes • Services – Infrastructure, Application, Assets

takeover, Contract Novation • Opex model - Per user IT Cost for Next 10years • Transformation Solutions • DC Monetization

11.Danish Service Provider 1550+ windows, 140+ Unix, 2700+ Azure PaaS, 2.5 PB SAN, 5.6 PB Storage PaaS, 9 PB Backup. • DC Operations Service • Build-Own-Operate Model • Application Migration to Cloud/PaaS • Asset Takeover and Transformation(Private

cloud/PaaS)

12. Australian Airline Service Provider 1800+ Virtual Servers, 240+ Physical Servers,1500+TB Of Storage, 5000+ End User Devices • DC Core Infra support • End User Services

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