Customer User Guide - Bombardier Inc....number and the Customer’s specific contract with Bombardier. • You may not be able to purchase a part in a Smart Services program if the

Parts Price, Availability & Ordering

June, 2017

Customer User Guide

SEARCH FOR PRICE AND AVAILABILITY OF A SINGLE PART

ADD PART TO SHOPPING CART AND CHECKOUT

SEARCH FOR PRICE AND AVAILABILITY FOR UP TO TWENTY (20) PARTS

UNDERSTAND PART NUMBER MESSAGES

ADD A PART TO A WISH LIST AND MANAGE YOUR WISH LISTS

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VIEW ORDER HISTORY FOR YOUR COMPANY

SEARCH TWO WAYS FOR AIR WAYBILL INFORMATION

SIGN OUT

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Search by Part Number or Description

Heather WillA

B

C

D

A. Click the logo to

return to this home

page.

B. Enter a Part

Number or

Description. There

is no need to use

a wildcard.

C. Use the arrows to

view the next

image.

D. Navigate to helpful

information

throughout your

session.

Expanded Search or An Exact Match

• Hit “Enter” on your keyboard to see expanded search results.

A. The magnifying glass returns all parts in your search term and may take more time.

B. For optimum performance click the part number presented.

• Click on one of the options presented to go directly to the Product Detail Page.

OR

B

A

Search Results

A

D

C

B

A. Questions? Your

Customer

Response Centre

is only a phone call

away.

B. Sort by Part

Number,

Description, or

choose Relevance

to return to the

original result filter.

C. To move to the

next step, the

Product Detail

Page, click on the

part number

hyperlink.

D. To get an active

price contact the

Customer

Response Centre.

Heather WillNorth America (Toll Free): +1.866.JET.1247

Direct: +1.514.855.2999

Product Detail Page – Inventory View

A. The Part Number, Description, Part

Condition and Price are displayed on the

Product Detail Page.

B. A checkmark appears if the part is in

stock. The box where you enter the

quantity you would like to order is

located here. Quantity is entered

according to the unit of measure (EA

for each; IN for inches; etc.)

C. At this stage, you can either:

• “Add to Current Order” (this will

take you to the next step)

• “Add to Wish List”

• “Return to Search Results”

D. On the Inventory Tab:

• The stock levels from the Chicago,

Belfast and Frankfurt locations are

always shown

• The other depots are only shown if

they have stock on hand.

A B

C

D

North America (Toll Free): +1.866.JET.1247

Direct: +1.514.855.2999

Product Detail Page – Smart Services View

A B

A. Navigate between the “Inventory”

and “Smart Services” tabs.

B. The Smart Services tab shows

programs that contain this part

number. The Smart Services tab is

an indicator of coverage and will be

confirmed during checkout as it

depends on the aircraft serial

number and the Customer’s specific

contract with Bombardier.

• You may not be able to purchase

a part in a Smart Services

program if the inventory is

reserved for enrolled customers

only.

• If you are interested in procuring a

repaired or overhauled unit,

please contact the Customer

Response Centre for available

options.






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Add Part to Shopping Cart

A. From the Product Detail Page, enter the quantity to

purchase and “Add to Current Order”.

B. Wait for the pop up indicating the part has been

successfully added to your cart. Note: Some parts may

not be ordered through the storefront and you will see

messages with specific instructions.

C. From the mini cart choose “Go to Current Order” and start

the check out process.

A

C

B


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From the Current Order Page you can:

A. Move parts to a wish list,

B. Change the quantity, or

C. Remove the part from your cart.

D. You can either “Continue Shopping” or

E. Proceed to “Check out”.

• As you can see here, the responsive design adjusts the page layout to match your screen size or mobile device as it does on all pages of the site.

Current Order Page

A C

B

ED


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Shipping and Billing Method

1111 – My Customer Code and Name

123 My Street

City, State or Province Country

Postal or Zip Code

Heather Will

A

B

C

E

D

A. Select the Contact Person from the pulldown.

The Contact Person will receive the traditional order

confirmation from Bombardier’s SAP system.

If this person is not listed, please contact your Customer

Service Representative to update the dropdown menu list.

B. Your Purchase Order Number.

C. Your preferred billing method.

D. You may choose to ship your order to different addresses by

choosing the “Multiple Shipments” button.

E. Select your shipping address from the pull down.

• If you do not see the address you want, you may create an

address.

• The address you create will only be valid for your current

order.

• Any changes to your shipping address list must be made by

your Customer Service Representative and will be available

in the pulldown within twenty four hours of creation.


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Shipping and Billing Method

Heather Will


123 My Street


Postal or Zip Code

A

B

F

D

C

E

A. Choose your Freight Carrier.

• If your Freight Carrier Account is on file, it will automatically

populate.

• You may overwrite the Freight Carrier Account.

• Select a Freight Forwarder if applicable.

B. You may enter “Special Instructions” which will require review by a

Customer Service Representative before releasing to the

warehouse.

C. Choose the Priority.

D. Select the Aircraft Serial Number or “For Stock”.

E. Choose your requested shipping date.

• This will default to thirty days from today.

• If we have stock on hand, we may ship it to your earlier

than what is indicated by this field.

• If we do not have stock on hand, our team will strive to

ship to you by this date.

• Use “Apply to All” to extend your choices to all parts in your

order

F. Choose “Next”


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Invalid CombinationsCarriers and Shipping Addresses

• Certain combinations of addresses and carriers will not work. If this happens you will get a warning message and the system will automatically change the carrier to “Other (Manual Forwarder Selection)”.

• This provides you the opportunity to select a different carrier or enter special instructions.

Carriers and Priorities

• Certain combinations of priorities and carriers will provide action messages.

• If you attempt to ship “AOG Next Flight Out”, using Federal Express the combination is not valid.

• You can however select Fedex “AOG Overnight” or Sterling “AOG Next Flight Out”.

• Shipping “AOG Next Flight Out” carriers tends to be more expensive and engages the “red tote process” where Bombardier micromanages an order to ensure it meets the next available flight.

Processing Data

• At this stage the storefront is communicating with Bombardier’s SAP system for• Global stock

availability in your preferred Hub or Depot

• Refreshing pricing, and

• Running the freight engine

• This may take a

A grey box at the bottom of the screen or

the blue circle in the middle of the screen indicates

the site is processing data.

Order Summary


123 My Street


Postal or Zip Code

Heather Will

A B

C

D

A. Select the Carrier Service level (for example, overnight, two

day, seven day).

B. If you are ordering for a Service Bulletin, click the checkbox.

C. If inventory is not in your preferred depot or hub, the parts in

question will be listed here. You have a choice to “ship from

any location” or “validate before shipping”.

• Ship from any location: Using our automatic search

sequence, our system automatically chooses stock that is

closest to you. There is no consideration to the stock

location of other items on your order.

• Validate before shipping: Choose this option if you would

like a Customer Service Representative to review your order

and compare to your known shipping preferences before

sending the order to our distribution network. If we have any

questions about your order we will contact you directly.

D. Accept the terms and conditions and place the order. The

terms and conditions can be viewed at any time through the

link at the bottom of the page.


Direct: +1.514.855.2999

Why don’t I see the options: Ship from any location and Validate before shipping?

Order Summary


123 My Street


Postal or Zip Code

0

A. Specifically for customers who prefer

shipments from Chicago and Frankfurt, there

are scenarios where you might expect to see

messages “ship from any location” or

“validate before shipping” but you will not.

B. If you see stock in alternate locations and

Bombardier has an inbound replenishment

order, you will not see the “ship from any

location” or “validate before shipping”

message during checkout.

We know sometimes you are okay to wait for the

replenishment stock and sometimes you need

the part to ship from anywhere in the world.

Our team reviews this information daily and will

contact you with options. If you have questions,

please give us a call. We are here to help.A

B

Order Successfully Submitted

A. On screen you will see a message “Thank you for your order”

B. You have the option to print this message

• This message will not be sent to you by email.

C. The “Contact Person” selected during checkout receives the regular “Order Confirmation” message from Bombardier’s SAP.

• Reminder: Bombardier’s shipping plant is displayed on the “Order Confirmation”.

• Reminder: Some customers prefer to set up a shared mailbox so all team members can see all “Order Confirmations”.

• “Order Confirmations” are often sent within minutes. However, if validation is required by a Customer Service Representative it may take longer.


123 My Street


Postal or Zip Code


123 My Street


Postal or Zip Code

A

B

CBusiness Aircraft

Bombardier Aerospace

200 Cote Vertu Road West

Dorval, Quebec H4S 1Y9 Canada

1.866.JET.1247 (Toll Free North America)

+1.514.855.2999 (International)






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SIGN OUT

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Search for price and availability of Multiple Part Numbers

A

A. Click the hyperlink

to Search for

Multiple Part

Numbers.

Heather Will

Copy and paste a list of parts to the right hand box

A

B

A. On the right hand side you

can cut and paste parts into

the text box and Add to

Materials List.

• Extra spaces between

lines are okay. However,

using commas or

semicolons will only

capture the first part

number on your line.

B. Click “Add to Materials List”.


Direct: +1.514.855.2999

Add up to twenty parts to the Materials List

A. Your parts are

moved to the

Materials List.

You can add up

to twenty parts to

the Materials List.

A


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Add one part at a time to the Materials List

A. On the left hand side you can

add individual part numbers.

Searching by part description

or using wild cards will not

work on this screen.

B. You must click to select the

part number you desire.

B

A


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View Search Results

A

B

C

A. Select “search” and the system retrieves your results.

B. This may take a minute as we gather price and availability for your list of parts. Please do not hit the back arrow or

refresh your screen.

C. You have the option to sort by part number, description, or return to the original display.

If the part has different conditions, they will be grouped together.


Direct: +1.514.855.2999


Direct: +1.514.855.2999

Advance to the Product Detail Page

A

B

A. From the search results, you can drill down to see availability

by selecting the Part Number.

B. Use “Return to Search Results” to select the next part from

your list.


Direct: +1.514.855.2999






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Part Number Messages

A. On the Product Detail page you will see new messages that provide additional information about a part.

B. Here are a few examples from our test environment that have been manipulated to show different scenarios.

• Messages will not be highlighted in yellow in the storefront.

• In this example, Bombardier offers parts with a preferred condition of supply under a different part number. One of the more common conditions of supply are parts with pilot holes (drilled) or parts without pilot holes (undrilled).

• This is an information message only. It is your choice on which part to order.

• If you have questions about the options available please contact the Customer Response Centre.

Test environment data for training use only.

A

B

Replaced / Superseded / Alternate Part(s)


A

BC

A. We have added an indicator for replaced, superseded and

alternate parts with an easy link to the product detail. Always

refer to the illustrated parts catalogue to ensure you are

ordering the correct part for your aircraft serial number.

B. Click View Now! To go to the product detail page.

C. Returns you to the previous Product Detail Page.


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Special Export Requirements


A

A. This part has an export control flag on it and the

order will be reviewed by a Customer Service

Representative before shipping. Additional fees,

export licenses or restrictions may apply.

Dangerous Goods

C

A

B

A. This is a dangerous good and can only be handled by specific freight

carriers.

B. Additional warnings about hazardous materials are seen during

checkout.

C. The error message you will see if your selected carrier is not authorized

to handle hazardous materials.

Stock on Order and Order in Increments Messages

B

D

C

A. In this example, there is no stock on hand.

B. However, the checkbox on the Product Detail Page indicates there is stock

on order for this part. For detailed information on inbound inventory contact

the Customer Response Centre.

C. Based on the Unit of Measure, you will notice this part is ordered in inches

instead of each. The price shown is based on the Unit of Measure.

D. If you try to order 100 inches, you receive an error message telling you to

order in increments of 144 inches.

• If you change the quantity to 144 or 288 or 432 etc. you will be able

to “Add to Current Order” or “Add to Wish List”.

A

Special Shipping Container or SuperBox

B

A

A. Occasionally you may see stock on hand but no price.

These cases will show “Ask for Quote” instead of a

showing a price. Please call or email the Customer

Response Centre for a price.

B. Some parts require specialized shipping containers

when travelling by air. If this container, a “SuperBox”

is required, you will see a message on the Product

Detail Page. The SuperBox will be referenced in your

SAP Order Confirmation but will not show during the

checkout process on this storefront.


Direct: +1.514.855.2999






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Add to a Wish List

Weekly Order

Hazardous Materials

C Check A/C 1111

A

E

D

C

B

A. From the Product Detail Page, choose “Add to Wish List”.

B. You can add a part to an existing wish list.

C. Or create a new wish list by selecting the radio button and

entering a name for your new wish list.

D. Choose “Add to Wish List”.

E. The part was successfully added to your wish list. Choose

“Continue Shopping” to return to the product detail page.

Managing Your Wish Lists

A

B C

A. To manage your wish lists, go to My Account. Depending on your screen size, you will see My Account in the top grey bar or

under Quick Links.

B. Select Wish Lists.

C. Choose your Wish List

Heather Will


Direct: +1.514.855.2999


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Managing Your Wish Lists

A

B

A. Using the action button, you can quickly add your entire wish list to your current order, duplicate a list or

delete a list.

B. Or you can select the name to open your wish list and make changes

Heather Will

Heather Will

Editing a Wish List

You may find wish lists helpful to group parts with similar shipping needs (such as

dangerous goods) or to group parts that you order for specific maintenance tasks.

A

A

A. Search for and add additional parts to your wish list.

B. Choose the action button to edit your wish list before saving or converting to an order.

Saving an item to a wish list does not guarantee price or availability.

Created by Purchaser_02 Business Aircraft Operator Business Aircraft Operator






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Order History

D

C

B

A

A. From My Account, choose Order History.

B. Select your own date range for six months of data.

C. Clicking Recent Orders automatically populates a one month date range.

D. You can search for your specific purchase order number without specifying a date range.

• The search is not case sensitive. For example, I can type in “Demo” and it will return “demo”.

• The search will return an exact match, unless you include an asterisk ( * ) wildcard.


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Recent Order History

B

A

A. All orders for your

company’s sold to

code are visible in

Order History,

including (but not

limited to) Initial

Provisioning and

Orders submitted by

your colleagues.

B. Drill down to the

details of the order to

view the part number

and status.


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Order History Details

A

A. There are five

different statuses:

• In Process – Our

distribution network is

preparing your order

for shipment.

• Pending Review – Our

CSR Team is

resolving an order

issue on your behalf.

• Backorder – We are

working hard to

secure stock for you.

• Shipped – Your part

has shipped from our

distribution network.

• Invoice – Your

shipment has been

invoiced.


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There are Two Ways to Search for Air Waybill Information

B

A

A. I have my Customer Purchase Order number

Use Order History

B. I have an SAP Order Confirmation Number

Use Order Tracking

• This lighter view is a quick way to see the

latest order tracking information from your

smart phone or tablet.

View Air Waybill via Order History

I have my Customer Purchase Order number

B

C

E

D

A A. Select “Order History Page”.

B. Enter your Purchase Order.

• There is no date range restriction when searching for a

single Purchase Order.

• This search is not case sensitive.

• An asterisk ( * ) may be used as a wildcard.

C. Select “Search”.

D. Select “Track”.

E. View Air Waybill and Status.

This lighter view is a quick way to see the latest order

tracking information from your smart phone or tablet.

A. Your “Order Number” can be found on the SAP Order

Confirmation or on a backorder report.

B. Select “Order Tracking Page”.

C. Enter your Bombardier Order Number.

D. Select “Search”.

E. View Air Waybill and Status.

View Air Waybill via Order Tracking

I have my Bombardier Order Number

A

B

C

D

E

Business Aircraft

Bombardier Aerospace

200 Cote Vertu Road West

Dorval, Quebec H4S 1Y9 Canada

1.866.JET.1247 (Toll Free NA)

+1.514.855.2999 (International)






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A new way to troubleshoot your account

A Customer Service Representative (CSR) can help you if you encounter problems during checkout.

A. You will see a blue lock over the shopping cart icon when a CSR has taken over your cart.

• You can still search for price and availability but you cannot change your current order.

• The CSR will unlock the cart when they are done assisting you.

B. You can unlock your shopping cart at any time but if you do this while we are troubleshooting a problem, the person helping you will lose access.

• Remember that every User of Parts, Price, Availability, and Ordering needs their own log in and password.

A

B


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Thank you for Using Part Price, Availability, and Ordering!

Here are a few final details before we sign off:

• There are tabs at the bottom of the page to view our terms and conditions, frequently asked questions and helpful links.

• Remember all orders are subject to local cut off times for the depots to prepare your orders for carrier pick up.

• Do not share passwords even within your organization. This system orders under your user identification number.

We invite you to send any feedback or input to

[email protected]

A

B

A. For help using this tool,

please give us a call at

the number located at the

top of your screen.

B. Protect your account by

signing out when you are

done using Part Price,

Availability, and Ordering.


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Exceptionalby design

PRIVATE AND CONFIDENTIAL. © Bombardier Inc. or its subsidiaries. All rights reserved.

Documents

Customer User Guide - Bombardier Inc....number and the Customer’s specific contract with Bombardier. • You may not be able to purchase a part in a Smart Services program if the