The Challenge Anheuser-Busch might be best known for its quality beers, but Anheuser-Busch Employees’ Credit Union (ABECU) is best known for its exceptional member service. The credit union serves all employees, contractors and retirees of Anheuser-Busch companies and subsidiaries, including distributors.

In the 1990s, the credit union found that paper was piling up. From massive vaults to crowded file rooms and packed filing cabinets, ABECU employees battled boxes and folders full of current and previous members’ documents. As a result, processes in diverse departments – including lending, member service, HR and beyond – slowed. Finding a single document could take days. This not only impacted member service, but also decreased productivity and put the credit union at risk. ABECU needed to reduce the time and money spent on processing its more than 150 daily reports, eliminate manual processes and paper and sunset its obsolete microfilm technology.

The Solution Credit union leaders knew they needed a solution to ease report processing, but they also wanted a system that could tie departments together and improve member service. Only one of the many banking software solutions ABECU leaders reviewed fit that bill: OnBase.

“We started with a single goal of reducing the time and money spent processing reports, but now every department uses OnBase for some process or function,” said Stephanie Baker, technical services coordinator.

CUSTOMERAnheuser-Busch Employees’ Credit Union

SIZE$1.5 billion in assets120,000 members30 U.S. branches

LOCATIONSt. Louis, MO

ONBASE INTEGRATIONSFiservDocuSign

DEPARTMENTS USING ONBASEEnterprise-wide

Customer Success Story | Financial Services

Anheuser-Busch Employees’ Credit UnionIntegrating with core system and electronic signatures lets credit union serve members better, faster

Every department at ABECU takes advantage of OnBase, including the HR department, which has experienced dramatic improvements.

Happier members, happier employeesSimplifying report processing was first on ABECU’s to-do list back in 1996. Before OnBase, the credit union printed reports from its core system and distributed them across departments and employees for review, slowing processing time. Now, OnBase integrates with ABECU’s Fiserv core system to automatically process and store daily reports at the end of the day, automatically notifying employees when they are ready for review.

“OnBase helps us meet our primary goal – to give the highest level of member service as quickly as possible.”

– Stephanie Baker, technical services coordinator, ABECU

The old paper-based system also had a negative impact on member service. For example, generating a duplicate statement for a member’s checking or savings account took up to five days. Locating the document on microfiche was time-consuming and frustrating. Even after employees found the requested information, they had to manually copy it. OnBase makes those important member documents secure and immediately available at every branch.

“We’ve gotten great feedback from our members because they get instant information,” said Baker. “OnBase helps us meet our primary goal – to give the highest level of member service as quickly as possible.”

Faster access to content increases self-service, productivityEvery department at ABECU takes advantage of OnBase, including the HR department, which has experienced dramatic improvements.

In the past, when employees needed an HR document, they had to ask HR representatives to locate the document and bring it to them. Not only did this take staff away from their regular responsibilities, but it also put sensitive data at risk of being lost or misplaced. Now, OnBase securely stores and organizes all HR records, offering employees instant access to their documents.

Additionally, electronic signatures make the member experience quicker and less complicated. The Return on InvestmentImproves member service: “Providing self-service options to our employees makes us a better, more productive credit union,” said Baker.

Integrates systems: Integrating OnBase with ABECU’s Fiserv core and DocuSign electronic signatures increases access to information while dramatically speeding processes.

“By integrating OnBase with our Fiserv core, information is readily available to employees and members.”

– Stephanie Baker, technical services coordinator, ABECU

Spans the entire credit union: “We started with a single goal of reducing the time and money spent processing reports, but now every department uses OnBase for some process or function,” said Baker.

Learn more at OnBase.com/FinancialServices »

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