Customer Service Project-Training

BEST BUY

By: Kimberly Arambula, Adela Delilbasic,Chelsea Haddow & Aldin Kuric

Identify● Best Buy ● Electronics retailer● Help deliver the

technology solutions● World’s largest multi-

channel● “unmet needs of our

customers”

Target Audience:● work on floor● Employees with alot

customer interaction● negativeness● those who may not know

much

Necessary Training

● A lot of bad reviews● lack of communication & knowledge● Employees that need extra help● Train in exceptional service● With more customer interaction

1. Use E-Learning to Educate (kahoot.it) 3:00pm-3:30pm2. Discussion on top reviews 3:30pm-4:30pm3. Break/Snack 4:30pm-4:45pm4. Standards Please (game) 4:45pm-5:15pm5. The Easy Way (game) 5:15pm-5:35pm6. Fill out drawing for interview 5:35pm- 6:00pm

Itinerary for 1st Day

Following day...

Itinerary for 2nd Day1. Explain yourself (activity) 3:00pm-3:30pm2. Best/Worst customer experience 3:30pm-4:30pm3. Tell you what I can do 4:30pm-4:50pm4. Break/snack 4:50pm-5:05pm5. information connection 5:05pm-5:25pm6. Everyone gathers (meeting) 5:25pm-5:40pm7. Figure who gets the prize 5:40pm-6:00pm

Training session for employees! Be there or be square!

Come and join us!! Be able to win an interview with SL Tribune, also giving gift bags! Must attend both days to qualify for the interview!.

Customer Service Games1. Following service standards.2. What you can do, not what you can’t. 3. Explaining customers what you are doing.4. Communicating info noise process.5. Perfect working environment customer feel welcomed.

Rewards

● Receive a ticket for a drawing● two types of prizes

Sources:● http://www.yesware.com/blog/2014/08/27/sales-training/● http://www.resellerratings.com/store/Best_Buy ● http://www.businesstrainingworks.com/training-resources/five-free-custome

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