Customer Returns with Quality Inspection - SAP

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Solution Manager Content for Customer Returns with Quality I 2013_SP39 1

Customer Returns with Quality Inspection

PUBLIC | CUSTOMER | INTERNAL | CONFIDENTIAL | STRICTLY CONFIDENTIAL Document Version: 2013_SP39 – <Date>

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Solution Manager Content for Customer Returns with Quality Inspection ................................ 5

1 Customer Returns with Quality Inspection .......................................................................... 5 2 Configuration of Customer Returns with Quality Inspection ............................................... 9

2.1 Configuration of Returns Order Creation in SAP ERP ............................................... 12 2.1.1 Configuring Copy Control for Returns Orders in SAP ERP ................................. 13 2.1.2 Configuring Tax Calculation for Returns Orders in SAP ERP ............................. 14 2.1.3 Configuring Allowed Sales Areas for Sales Document Types in SAP ERP ........ 14 2.1.4 Configuring Document Types for Returns Deliveries in SAP ERP ...................... 16

2.2 Configuration of Returns Delivery Creation................................................................ 16 2.2.1 Checking Document Types and Item Types........................................................ 17 2.2.2 Checking Determination of Document Types and Item Types ............................ 18 2.2.3 Checking Determination of Date Types ............................................................... 20 2.2.4 Checking Determination of Warehouse Process Types ...................................... 22 2.2.5 Configuring Determination of Staging Areas, Doors, and Goods Movement Bins ...................................................................................................................................... 22

2.3 Checking Handling Unit Creation ............................................................................... 24 2.4 Check of Warehouse Order Creation ......................................................................... 25

2.4.1 Checking Warehouse Process Types ................................................................. 26 2.4.2 Checking Activity Areas for Putaway ................................................................... 27 2.4.3 Checking Determination of Destination Bins for Putaway and Scrapping ........... 28 2.4.4 Checking Warehouse Order Creation Rules ....................................................... 30

2.5 Configuring Printing of Warehouse Orders ................................................................ 31 2.6 Configuration of Quality Inspection ............................................................................ 33

2.6.1 Checking Work Centers for Quality Inspection .................................................... 33 2.6.2 Configuring Quality Inspection Basics ................................................................. 34 2.6.3 Checking Settings for Inspection Rules ............................................................... 35 2.6.4 Checking Quality Inspection Results ................................................................... 38 2.6.5 Checking ERP Version Control for Communication of Quality Inspection Results to SAP ERP .................................................................................................................. 40 2.6.6 Checking Quality Inspection in the Warehouse ................................................... 41 2.6.7 Configuring Quality Inspection Rules .................................................................. 41

2.7 Checking Exception Handling .................................................................................... 42 2.8 Scheduling Background Jobs for Posting Goods Issues ........................................... 43

3 Test Case for Customer Returns with Quality Inspection ................................................. 44

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Solution Manager Content for Customer Returns with Quality Inspection

1 Customer Returns with Quality Inspection

You use this business process to handle customer returns. In this process, only small quantities (for example, single pieces) are returned. When you receive the rejected goods, you perform a 100% inspection. The quality inspection is triggered and carried out in SAP Extended Warehouse Management (SAP EWM). Depending on the inspection result, you decide if the goods are put away or scrapped.

The following figure illustrates the correlation between the physical process and the manual or automatic activities in the system:

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Step 1

Create a returns delivery (ERP)

Physical Activity System Activity

Step 3

Unload the truck and

check the goods

Step 2

A truck arrives at the

checkpoint and

drives to the door (EWM)

A sales clerk creates a returns order

with reference to an invoice

A customer requests an identifier

for the goods to be returned

The system creates a returns

delivery

The sales clerk communicates the

delivery number to the customer

The customer sends the rejected

goods back – labeled with the

delivery number

A truck arrives

A checkpoint clerk

determines the door

The checkpoint clerk communicates

the door to the truck driver

The truck drives to the door

A warehouse worker unloads the

truck

A warehouse clerk checks the

goods against the delivery note

Step 4

The truck leavesThe truck leaves

Step 5

Post the goods receipt

(EWM)

A GR office clerk posts the goods

receipt

The system creates inspection

documents

Step 6Move the goods to the quality

inspection zone

The warehouse worker moves

the goods to the quality inspection

work center

Step 7Carry out the

quality inspection (EWM)

A QI specialist carries out

the quality inspection

The QI specialist enters QI results

The system creates and prints WOs

Step 8

Put away the goods

(EWM)

The warehouse worker moves the

undamaged goods to the final bin

The warehouse clerk

confirms the putaway WOs

Step 9

Move the goods

to the scrapping zone and

empty the scrapping zone

(EWM)

The warehouse worker moves the

damaged goods to the scrapping

zone

The system empties

the scrapping zone



By phone, a customer informs a sales clerk about a coming return and requests an identifier for it. The sales clerk creates a returns delivery and communicates the number to the customer. The customer labels the goods with the delivery number and returns them. A truck arrives with the rejected goods. When the goods are unloaded, a goods receipt (GR) office clerk posts the GR. A quality inspection (QI) document is created automatically. A warehouse worker brings the rejected goods to the QI work center. A QI specialist checks the goods. He or she packs undamaged goods into cartons and puts damaged goods into a wire basket. He or she also enters the decision codes in the system. According to the decision codes, the system creates warehouse orders (WOs) for moving the goods to the putaway bins or to the scrapping zone. The putaway WOs are printed automatically. The QI specialist attaches the printouts to the corresponding cartons. The warehouse worker brings the cartons with the undamaged goods to the final bins and passes the printouts to the internal office. A warehouse clerk confirms the WOs in the system. The WOs for moving the damaged goods to the scrapping zone are confirmed automatically. The warehouse worker brings the wire basket with the damaged goods to the scrapping zone as soon as the wire basket is full. A background job runs regularly to empty the scrapping zone.

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This process does not use the following functions:

Unauthorized returns

Follow-up actions Sending goods back to the customer and Refurbishing

Advanced returns management

Prerequisites

Billing documents for outbound deliveries exist in SAP ERP.

For more information about the configuration prerequisites, see Configuration of Customer Returns with Quality Inspection [Page 9].

Process

The business process runs in SAP ERP and EWM as follows:

1. Create a returns delivery (ERP)

By phone, a customer informs a sales clerk about a coming return and requests an identifier for it. The sales clerk creates a returns order in SAP ERP with reference to the invoice for the previously delivered goods. The system creates a returns delivery automatically and sends it to EWM. During the creation of the returns delivery in EWM, the system automatically assigns the door designated for returns. The sales clerk communicates the returns delivery number as the identifier to the customer. The customer writes the returns delivery number on the delivery notes and the packages with the rejected goods, and sends the rejected goods back.

2. A truck arrives at the checkpoint and drives to the door (EWM)

The truck with the rejected goods arrives at the checkpoint and the truck driver brings the delivery note to a checkpoint clerk. With the help of the returns delivery number listed on the delivery note, the checkpoint clerk finds the corresponding returns delivery in EWM and informs the truck driver about the door for unloading the rejected goods. The truck driver leaves the checkpoint and drives the truck to that door.

3. Unload the truck and check the goods

A warehouse worker unloads the truck. The truck driver hands over the delivery note to a warehouse clerk. The warehouse clerk checks the information on the packages, including the rejected goods, against the delivery note, and writes differences on the delivery note. The warehouse clerk takes the revised delivery note to the GR office.

This step is not carried out in the system.

4. The truck leaves

The truck leaves the door and the premises.


5. Post the goods receipt (EWM)

A GR office clerk adapts the returns delivery according to the revised delivery note.

If there is a quantity deviation or a missing product, the GR office clerk adjusts the quantity in the system with an appropriate process code. If an additional product has been returned, the GR office clerk initiates the creation of a new returns order for the additional product by the sales office.

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The GR office clerk creates one handling unit (HU) for the returns delivery with the returns delivery number as an external number. If an additional returns delivery is created as an additional product arrives, the GR office clerk packs that returns delivery into the same HU as the original returns delivery.

Finally, the GR office clerk posts the GR. The system finds a QI rule for the delivery item type and creates inspection documents. The system posts the GR directly to the QI zone with reference to the QI documents. The system sends the GR to SAP ERP.

6. Move the goods to the quality inspection zone

The warehouse worker brings the rejected goods from the staging area to the QI zone.


7. Carry out the quality inspection (EWM)

At the QI work center, a QI specialist finds all items that belong to the returns delivery with the help of the external HU number. He or she checks the goods. He or she puts damaged goods into a wire basket and undamaged goods into cartons so that each carton contains only a single product.

The QI specialist enters the decision code (Accept or Reject) in the system using a desktop transaction. The system proposes the putaway follow-up action for goods rated as undamaged, and scrapping for goods rated as damaged. If the physical quantity differs from the returns delivery quantity, the QI specialist enters an exception code to adjust the returns delivery item quantity.

After saving the check results, the system automatically creates WOs for moving the goods to the putaway bins or to the scrapping zone. The system confirms the WOs for moving the damaged goods to the scrapping zone immediately. The WOs for putting away the undamaged goods contain a single warehouse task (WT) for each WO. The WOs for putaway are printed automatically. The QI specialist puts the printout of the putaway WO in the carton with the corresponding product.

8. Put away the goods (EWM)

The warehouse clerk in the internal office monitors the open putaway WOs and instructs the warehouse worker to work on these WOs as soon as a certain workload is reached. The warehouse worker brings the cartons with undamaged goods to the final putaway bin listed on the printouts. Afterwards he or she brings the printouts back to the internal office. The warehouse clerk confirms the WOs in the system.

9. Move the goods to the scrapping zone and empty the scrapping zone (EWM)

If the wire basket with the damaged goods is full, a warehouse worker moves it to the scrapping zone and puts the goods into the container designated for scrapping. In this step, no interaction with the system is necessary. A background job runs regularly to empty the scrapping zone in the system. The system sends the goods issue to SAP ERP.

Process Monitoring

In this business process, you can use the following monitoring functions:

Process Step

Objects to Be Monitored

Activities

8 Open putaway WOs

1. On the SAP Easy Access screen, choose

Extended Warehouse Management Monitoring

Warehouse Management Monitor Documents

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Warehouse Order .

2. Select open WOs by the activity areas of the destination bin and by the warehouse process type defined for the putaway of returns.

All Inspection documents, usage of decision codes

1. On the SAP Easy Access screen, choose

Extended Warehouse Management Monitoring

Warehouse Management Monitor Documents

Inspection .

2. Select inspection documents by inspection object

type 3 (Q-Inspection Returns Delivery) and by a valid

time frame for the date on which the decision was made. Drill down to the items and build subtotals for quantity, decision code, and decision maker.

More Information

For more information about how to run this business process in the system, see Test Case for Customer Returns with Quality Inspection [Page 44].

For more information about the functions used in this business process, see SAP Library for SAP Extended Warehouse Management on SAP Help Portal at http://help.sap.com/ewm.

2 Configuration of Customer Returns with Quality Inspection

You use this process to configure the business process Customer Returns with Quality Inspection [Page 5].

You can use this configuration process in the following warehouses in SAP Extended Warehouse Management (EWM):

Standard warehouse W001 with preconfigured business processes

This is the recommended way of getting started with EWM. For more information, see the business scenario Warehouse Management with Preconfigured Processes [External].

Your own warehouse

To set up the preconfigured business processes in standard warehouse W001, implement all

configuration steps except the steps marked with Optional. These steps help you to understand the configuration of the processes but do not require a manual activity.

To configure the processes in your own warehouse, implement all configuration steps. In the steps marked with Optional, check if you need to adapt the existing entries to your own warehouse and carry out changes as needed.

All configuration steps require activities in EWM unless the documentation explicitly tells you to carry out an activity in SAP ERP.

Prerequisites

For more information, see Configuration of Warehouse Management with Preconfigured Processes [External].

http://help.sap.com/ewm

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Process

1. Configuration of Returns Order Creation in SAP ERP [Page 12]

2. Configuration of Returns Delivery Creation [Page 16]

3. Checking Handling Unit Creation [Page 24] (Optional)

4. Check of Warehouse Order Creation [Page 25] (Optional)

5. Configuring Printing of Warehouse Orders [Page 31]

6. Configuration of Quality Inspection [Page 33]

7. Checking Exception Handling [Page 42] (Optional)

8. Scheduling Background Jobs for Posting Goods Issues [Page 43]

Result

You have configured the business process Customer Returns with Quality Inspection. In

warehouse number W001, you can run the business process as described in the Test Case

for Customer Returns with Quality Inspection [Page 44].

Example

You configure this business process in warehouse W001 using the following data (see

Configuration of Warehouse Structure and Master Data for SAP EWM [External]):

Warehouse Structure

Storage Type Description

T051 Rack – All Size Parts

T820 Q-Station for Returns Items

T840 Scrapping Zone

Storage Type Storage Section Description

T051 S001 Small Parts

T051 S002 Medium Parts

T051 S003 Large Parts

T820 S001 Total Section

T840 S001 Total Section

Storage Bin Explanation

T051* All bins starting with T051

QUAL-I01 Storage bin for quality inspection

SCRAP-ZONE Scrapping zone

Activity Area Explanation

A001 Act. Area for Small, Mid Parts in T051

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A002 Act. Area for Large Parts in T051

Staging Area Group

Staging Area

Explanation

T820 S001 Staging area referring to storage section for quality inspection

Door Explanation

DI01 Door used for returns

Work Center Description

WQ01 Work Center – Quality Inspection

Master Data

Customer Description

CUST001 Customer CUST001




Product Description

PROD-S01 Small part, fast-moving 01




PROD-S05 Small part, slow-moving 05

PROD-S06 Small part, slow-moving 06

PROD-M01 Medium part 01




PROD-L01 Large part 01



Handling Unit (HU) Type Description

D1 Dummy HU

Packaging Material Description

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DUMMY_HU Dummy HU

Printer Explanation

PR02 Printer located at the quality inspection work center (storage type T820)

Spool Data Description

01 Use in case one copy is needed

Other Master Data

Supply Chain Unit Explanation

PLPL01 Supply chain unit for warehouse W001

SP0001 Supply chain unit with role shipping office

SP0002 Supply chain unit with role receiving office

CUCUST001 Supply chain unit for customer CUST001




Process-Specific Settings

Warehouse Process Type

Description

P430 Putaway Customer Returns

Warehouse process type used for the putaway of undamaged goods.

P425 Scrapping for Customer Returns

Warehouse process type used for moving the damaged goods to the scrapping zone

2.1 Configuration of Returns Order Creation in SAP ERP

You use this procedure to configure how the system creates returns orders with reference to billing documents in SAP ERP, as well as how it automatically creates outbound deliveries.

Prerequisites

In SAP ERP, you have the standard ERP Customizing available.

In SAP ERP, you have configured the following document types:

A sales document type, which you use for returns orders

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A delivery document type, which you use for returns deliveries

A billing document type

In this process we use the following data:

Sales document type RE

Delivery document type LR

Billing document type F2

Process

1. Configuring Copy Control for Returns Orders in SAP ERP [Page 13]

2. Configuring Tax Calculation for Returns Orders in SAP ERP [Page 14]

3. Configuring Allowed Sales Areas for Sales Document Types in SAP ERP [Page 14]

4. Configuring Document Types for Returns Deliveries in SAP ERP [Page 16]

Example

You create a returns order with document type RE based on a billing document with document

type F2 in SAP ERP. A returns delivery is automatically created with document type LR.

2.1.1 Configuring Copy Control for Returns Orders in SAP ERP

You use this procedure to configure how the system creates returns orders based on billing documents. You configure the copy control for returns order creation with reference to a

billing document with billing document type F2.

Procedure

1. In Customizing for Sales and Distribution, choose Sales Maintain Copy Control

for Sales Documents .

2. In the dialog structure, choose activity Copying Control: Billing Document to Sales Document and then Header.

3. Create the following entry:

Target Sales Document Type

Source Billing Documents Type

Copying Requirements for Data Transfer VBAK

Copying Requirements for Transferring Business Data VBKD

Copying Requirements for Partner Data VBPA

Copying Requirements

RE F2 052 103 003 021

4. In the dialog structure, choose Item and create the following entry:

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Item Category Proposal

Item Category

Copying Requirements for Data Transfer VBAP

Copying Requirements for Transferring Business Data VBKD

Copying Requirements for Partner Data VBPA

Copying Requirements

Pricing Type

Update Document flow

REN DLN 153 104 004 303 D X

More Information

For more information, see the Customizing documentation.

2.1.2 Configuring Tax Calculation for Returns Orders in SAP ERP

You use this procedure to configure a condition record for calculating the price including tax during sales order creation.

Procedure

1. On the SAP Easy Access screen, choose Logistics Sales and Distribution

Master Data Conditions Select Using Condition Type Create .

2. Enter the condition type MWST and choose Enter.

3. Select the Domestic Taxes radio button and continue.


Country TaxCl1Cust

(Tax classification 1 for customer)

TaxCl.Mat

(Tax classification material)

Amount Unit Valid From

Valid To

Tax Code

DE 0 0 - - <Today's

Date> 9999-

12-31 A0

Result

You have created a condition record for condition type MWST and for tax code A0 used for

price calculation during sales order creation in SAP ERP.

If you create a sales order in SAP ERP and you enter the amount without having a condition record for condition type MWST, the system issues a pricing error.

2.1.3 Configuring Allowed Sales Areas for Sales Document Types in SAP ERP

You use this procedure to configure the sales area that is allowed for the sales document

type. You assign the order type RE to distribution channels 01 and 02 in sales organization

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0001. If you then create a sales order with order type RE in SAP ERP, you can use

distribution channel 01 or 02 in sales organization 0001.

Procedure

1. In SAP ERP, combine the sales organizations as follows:

1. In Customizing for Sales and Distribution, choose Sales Sales

Documents Sales Document Header Assign Sales Area To Sales

Document Types .

2. Choose the activity Combine sales organizations.

3. Change the entry for your sales organization, for example, 0001:

Sales Organization Name Reference Sales Organization

0001 Sales Org. 0001 0001

2. Combine the distribution channels as follows:



Document Types .

2. Choose the activity Combine distribution channels.


Sales Organization

Distribution Channel

Name Reference Distribution Channel

0001 01 Distribtn Channel 01

01

0001 02 Distribtn Channel 02

02

3. Combine the divisions as follows:



Document Types .

2. Choose the activity Combine divisions.


Sales Organization Division Name Reference Division

0001 01 Product Division 01 01

4. Assign the sales order types permitted for sales areas as follows:



Document Types .

2. Choose the activity Assign sales order types permitted for sales areas.

3. Create or change the following entry if necessary:

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Reference Sales Organization

Name Reference Division

Name Division Name Sales Document Type

Description

0001 Sales

Org.

0001

01 Distribtn

Channel

01

01 Product

Division

01

RE Returns

0001 Sales

Org.

0001

02 Distribtn

Channel

02

01 Product

Division

01

RE Returns

Result

You have assigned the order type RE to distribution channels 01 and 02 in sales organization

0001.

If you create a sales order with order type RE in SAP ERP, you can use distribution channel

01 or 02 in sales organization 0001.

2.1.4 Configuring Document Types for Returns Deliveries in SAP ERP

You use this procedure to configure the document type for returns deliveries and to set up automatic creation of a returns delivery in SAP ERP when a returns order is created.

Procedure

1. In SAP ERP, check the following entry in Customizing for Logistics Execution under

Shipping Deliveries Define Delivery Types :

Delivery Type Perform Delivery Split According to Warehouse Number

LR X

2. Change the entry for document type RE in Customizing for Sales and Distribution

under Sales Sales Documents- Sales Document Header Define Sales

Document Types :

Sales Document Type Delivery Type Immediate Delivery

RE LR A (Create delivery immediately)

Result

You create a returns order in SAP ERP with sales document type RE. A returns delivery is

automatically created with document type LR.

More Information

For more information about delivery split configuration, see Activating Transaction Data Transfer in ERP [External] in Integration of SAP ERP with SAP EWM [External].

2.2 Configuration of Returns Delivery Creation

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You use this process to configure how the system creates returns deliveries.

Process

1. Checking Document Types and Item Types [Page 17] (Optional)

2. Checking Determination of Document Types and Item Types [Page 18] (Optional)

3. Checking Determination of Date Types [Page 20] (Optional)

4. Checking Determination of Warehouse Process Types [Page 22] (Optional)

5. Configuring Determination of Staging Areas, Doors, and Goods Movement Bins [Page 22]

2.2.1 Checking Document Types and Item Types

You can use this procedure to check the document type and item types for the following documents:

Inbound delivery notification:

Document in the inbound delivery process containing all relevant logistics data from the initiator of the inbound delivery process (such as the shipping notification, delivery note or purchase order, for example). The inbound delivery notification is used to create an inbound delivery.

Inbound delivery:

Document that contains all data necessary for triggering and monitoring the complete inbound delivery process. This process starts with the receipt of the goods in the yard and ends with the handing over of the goods for final putaway, production, or outbound delivery.

Procedure

1. Check the following entries in Customizing for Extended Warehouse Management

under Goods Receipt Process Inbound Delivery Manual Settings Define

Document Types for Inbound Delivery Process :

Document Type

Document Category

Document Category Description

Description Status Profile

IRET IDR Inbound Delivery Notification

Inbound Del. Not. – ASN with Repacking

/SCDL/INB_REQ_STANDARD

IRET PDI Inbound Delivery

Inbound Delivery – ASN with Repacking

/SCWM/INB_PRD_RETURNS


under Goods Receipt Process Inbound Delivery Manual Settings Define Item

Types for Inbound Delivery Process :

Item Type Document Category Item Category Description

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IRET IDR RET Customer Returns

IRET PDI RET Customer Returns

ITXT IDR TXT Text Inbound Delivery

ITXT PDI TXT Text Inbound Delivery


under Goods Receipt Process Inbound Delivery Define Allowed Item Types in

Inbound Delivery Process :

Document Type Item Type

IRET IRET

IRET ITXT

4. Check the status profiles as follows:

1. In Customizing for Extended Warehouse Management, choose Cross-

Process Settings Delivery Processing Status Management Define

Status Profiles .

2. Select a status profile, for example /SCWM/INB_PRD_RETURNS.

3. In the dialog structure, choose Status Types.

4. Check the following entries:

Status Type Short Text Inactive

DQE QM Inspection -

DQP QM Inspection Planning -

DCO Completion -

5.

6. For archiving purposes, the inbound delivery needs to have the status value Completed for the status type DCO.

7. Status types DQE and DQP for the inbound deliveries are relevant for

quality inspection in Customer Returns with Quality Inspection.

8.

More Information

For more information, see SAP Library for SAP Extended Warehouse Management on SAP

Help Portal at http://help.sap.com/ewm under Delivery Processing Documents in Delivery

Processing .

2.2.2 Checking Determination of Document Types and Item Types


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You can use this procedure to check how the system determines the document types and item types for returns deliveries.

Procedure

1. Check the following entry in Customizing for Extended Warehouse Management

under Interfaces ERP Integration Delivery Processing Define ERP Document

Types for Differentiation Attribute :

Document Type from ERP Profile

LR RETCU


under Interfaces ERP Integration Delivery Processing Map Document Types

from ERP System to EWM :

Document Type from ERP Mapping Delivery Type – Document Type

LR IRET

If you use a delivery type other than LR, create the entries for your ERP

delivery type. This is the case, for example, if you want to start the process with a sales order to be created in SAP ERP.


under Interfaces ERP Integration Delivery Processing Map Item Types from

ERP System to EWM :

Document Type from ERP

Item Type from ERP

Document Type

Mapping of ERP Item Type

LR REN IRET IRET

LR RETX IRET ITXT

If you use a delivery type other than LR or different item types, create the

entries for your ERP delivery type and item types accordingly.

Result

You create a returns delivery with document type LR and item type REN in SAP ERP. The

inbound delivery is then created with document type IRET and item type IRET in SAP EWM.

More Information

For more information, see the following:

Customizing documentation for Extended Warehouse Management under

Interfaces ERP Integration Delivery Processing Map Document Types from

ERP System to EWM

Customizing documentation for Extended Warehouse Management under

Interfaces ERP Integration Delivery Processing Map Item Types from ERP

System to EWM

Business Add-In (BAdI) for the determination of the document and item type in

Customizing for Extended Warehouse Management under Business Add-Ins

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(BAdIs) for Extended Warehouse Management Interfaces ERP Integration BAdI:

ERP-EWM Integration for the Delivery

If you want to define document types and item types that differ from those used for the inbound delivery notification, see the following:

Customizing documentation for Extended Warehouse Management under Goods

Receipt Process Inbound Delivery Define Document Type Determination for

Inbound Delivery Process


Receipt Process Inbound Delivery Define Item Type Determination for Inbound

Delivery Process

2.2.3 Checking Determination of Date Types

You can use this procedure to check the relevant date types for inbound delivery notifications and inbound deliveries, and the configuration of the delivery date mapping from SAP ERP to SAP Extended Warehouse Management (EWM).

Procedure


under Goods Receipt Process Inbound Delivery Manual Settings Define

Document Types for Inbound Delivery Process :

Document Type Document Category Date Profile

IRET IDR /SCWM/INB_REQ

IRET PDI /SCWM/INB_PRD_UNLOAD_SIMPLE


under Goods Receipt Process Inbound Delivery Manual Settings Define Item

Types for Inbound Delivery Process :

Item Type Document Category Item Category Date Profile

IRET IDR RET /SCWM/INB_REQ_RET

IRET PDI RET /SCWM/INB_PRD_RET

ITXT IDR TXT -

ITXT PDI TXT -

For the item types ITXT (Text Inbound Delivery), no date profile is required

as these items are not relevant for warehouse activities and are intended as information only.

3. Check the date profiles as follows:


Process Settings Delivery Processing Dates/Times Define Date

Profiles. .

2. Select a date profile, for example, /SCWM/INB_REQ.

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3. Choose Date/Time Types in the dialog structure.


Date/Time Type Inactive

EUNLD -

SUNLD -

TDELIVERY -

TDELIVERYF X

TINYARD -

Since the date/time type TDELIVERY is active in profile

/SCWM/INB_REQ, the corresponding date and time can be set to the

planned delivery date from SAP ERP.

Since the TDELIVERY date/time type is also active in profile

/SCWM/INB_PRD_UNLOAD_SIMPLE, the date and time can be

completed in the inbound delivery based on the data in the inbound delivery notification.

5. Check the date/time types for each date profile mentioned above.


under Interfaces ERP Integration Delivery Processing Map Date Types from

ERP System to EWM :

The mapping below is defined to set the planned delivery date to the date of

type TDELIVERY in the inbound delivery notification.

Document Type from ERP Document Type End Date

WSHDRLFDAT IRET TDELIVERY

Result

You have checked that the planned delivery date from SAP ERP is mapped to the planned delivery date in the inbound delivery notification.

More Information



Receipt Process Inbound Delivery Manual Settings Define Document Types for



Receipt Process Inbound Delivery Manual Settings Define Item Types for


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2.2.4 Checking Determination of Warehouse Process Types

You can use this procedure to check how the system determines the warehouse process type when inbound deliveries are created.

Procedure


under Cross-Process Settings Warehouse Task Define Warehouse Process

Type :

Warehouse Warehouse Process Type Description

W001 P430 Putaway Customer Returns


under Cross-Process Settings Warehouse Task Determine Warehouse Process

Type :

Warehouse Document Type

Item Type

Delivery Priority

Priority Type Determination

Process Indicator


W001 IRET - - - -

(No Special Process)

P430

Result

You create an inbound delivery with document type IRET. The warehouse process type P430

is then determined for the inbound delivery items in SAP Extended Warehouse Management (EWM).

More Information

For more information, see the Business Add-In (BAdI) for determining the warehouse process type in Customizing for Extended Warehouse Management under Business Add-Ins

(BAdIs) for Extended Warehouse Management Cross-Process Settings Delivery

Processing Determinations in Delivery BAdI: Determination of Warehouse Process Type

.

2.2.5 Configuring Determination of Staging Areas, Doors, and Goods Movement Bins

You use this procedure to configure the determination of staging areas, doors, and goods movement bins when returns deliveries are created.

SAP Library


Procedure

1. Check the following entry for the storage type used as a staging area in Customizing

for Extended Warehouse Management under Master Data Define Storage Type

:

Warehouse Storage Type

Description Storage Type Role

Capacity Check Confirm Removal

W001 T820 Q-Station for Returns Items

I (Work Center in Staging Area Group)

4 (No Check

Against Key Figure, Weight, and Volume)

-

In the business process Customer Returns with Quality Inspection, the physical move from the staging area to the quality work center is not modeled in the system. The staging area used is already the quality work center. To allow this setup, the storage type for quality inspection is configured with storage type role

I.

2. Create the following entries on the SAP Easy Access screen under Extended

Warehouse Management Settings Shipping and Receiving Staging Area and

Door Determination (Inbound) :

Warehouse Warehouse Process Type

Staging Area Group

Staging Area

Staging Bay

Door

W001 P430 T820 S001 QUAL-I01 DI01

3. Check the following entries on the SAP Easy Access screen under Extended

Warehouse Management Settings Shipping and Receiving Access Sequence to

Staging Areas and Door Determination :

Warehouse Direction Access Sequence No. Warehouse Process Type Door

W001 I (Inbound) 1 X X

W001 I (Inbound) 2 X -

4.

5. The goods movement bin is set to the staging bay automatically. No additional setup is necessary for Customer Returns with Quality Inspection.

6. In an inbound business process with no transportation unit (TU) involvement, the system sets the goods movement bin according to the following priorities:

o Bin assigned to the door

o Bin assigned to the warehouse process type as source bin

o Staging bay

Since a storage bin is not assigned in the system to door DI01 and no source

storage bin is set in warehouse process type P430, the goods movement bin is

set to the staging bay.

SAP Library


Result

You create a returns delivery in SAP ERP with document type RE. The system creates a

returns delivery notification with document type IRET in SAP Extended Warehouse

Management (EWM). The system determines the warehouse process type P430 for the

returns delivery items. As a consequence, staging area QUAL-I01 and door DI01 are

determined for the returns delivery items when the returns delivery is created in EWM.

2.3 Checking Handling Unit Creation

You can use this procedure to check how the system creates handling units (HU) before goods receipt posting. This includes the packaging material to be used and the configuration that the returns delivery item needs to be packed before goods receipt posting.

Procedure


under SCM Basis Pack Handling Units Define HU Types :

HU Type Description

D1 Dummy HU


under Cross-Process Settings Handling Units Basics Define HU Types for

Each Warehouse Number and Assign HU Type Group :

Warehouse HU Type HU Type Group

W001 D1 -


under SCM Basis Pack Handling Units Define Packaging Material Types :

Packaging Material Type

Description Packaging Material Category

Delete

PT03 Packaging Material (External NR only)

C (Packaging Materials) X


under Cross-Process Settings Handling Units External Identification Assign

Number Range Intervals to Packaging Material Types :

Warehouse Packaging Material Type

Number Range Interval for Internal Number Assignment

W001 PT03 -

5. Check the entry on the SAP Easy Access screen under Extended Warehouse

Management Master Data Product Maintain Product :

Product Packaging Material Type HU Type

DUMMY_HU PT03 D1


under Master Data Define Storage Type :

SAP Library



Description HU Requirement

HU Picking Control.

W001 T820 Q-Station for Returns Items

X (HU

Requirement)

2( Warehouse Process Type

Controls Proposal for Destination HU)

Result

You have specified that the returns delivery items are packed into an HU with an external

number only. The HU type to be used is D1. Due to the settings in the storage type used for

the goods movement bin, it is not possible to post a goods receipt without packing the items.

More Information


Creating Packaging Materials [External] in Configuration of Warehouse Structure and Master Data for SAP EWM [External]

Customizing documentation for Integration with Other SAP Components under

Extended Warehouse Management Additional Material Attributes Attribute

Values for Additional Material Master Fields Define Handling Unit Type

Customizing documentation for Logistics – General under Handling Unit

Management Basics Define Packaging Material Types

2.4 Check of Warehouse Order Creation

You can use this process to check how the system creates warehouse orders. This includes the setup for the following:

Putaway warehouse tasks for moving the goods to storage type T051

To create a putaway warehouse task, you set up the putaway strategy to transfer the

goods into the section for small, midsize, and large parts in storage type T051. The

warehouse order creation rule is set up to ensure that warehouse orders contain single warehouse tasks only.

For information about the printing of putaway warehouse orders, see Configuring Printing of Warehouse Orders [Page 31].

Scrapping warehouse tasks or moving the goods to storage type T840

To create scrapping warehouse tasks that are confirmed immediately, you set up storage types and warehouse process types.

Process

1. Checking Warehouse Process Types [Page 26] (Optional)

2. Checking Activity Areas for Putaway [Page 27] (Optional)

3. Checking Determination of Destination Bins for Putaway and Scrapping [Page 28] (Optional)

4. Checking Warehouse Order Creation Rules [Page 30] (Optional)

SAP Library


Result

You have checked the warehouse order creation for putaway and scrapping after quality inspection.

2.4.1 Checking Warehouse Process Types

You can use this procedure to check the configuration of the warehouse process types for the putaway and the scrapping activities.

Procedure


under Master Data Define Storage Type :


Storage Type Role

Confirm Putaway

Confirm Removal

HU Picking Control.

Location-Independent Stock Type

HU Requirement

Stock Type Role

Capacity Check

W001 T051 - X X 3 - Y - -

W001 T840 E - X 2 BB - S 4

In this step, you check the configuration for the destination storage types used in Customer Returns with Quality Inspection. The storage type used during scrapping after quality inspection is the destination storage type in the warehouse process type. The storage type for the final putaway into a bin in storage type

T051 is not determined by the warehouse process type. For more information,

see Checking Determination of Destination Bins for Putaway and Scrapping [Page 28].

The setting for the location-independent stock type specifies that a change to blocked stock is posted when a warehouse task with a storage bin is confirmed. The change specifies the storage type as the destination bin.



Type :

Warehouse Warehouse Process Type

Description Warehouse Process Category

Activity WOCR Activity Area

Confirm Immediately

Propose Confirmation

Control f. HU-Pick

Destination Storage Type

Destination Storage Bin

Post. Change in Bin

No Automatic Replenishment

W001 P425 Scrapping for Customer Returns

7 STCH - X X 3 T840 SCRAP-

ZONE 2 X

W001 P430 Putaway Customer Returns

1 PTWY 1 - - - - - - X

SAP Library


More Information

For more information, see the field helps.

2.4.2 Checking Activity Areas for Putaway

You can use this procedure to check the activity areas for putaway and the sorting of the storage bins in the activity areas for activity PTWY.

Procedure


under Master Data Activity Areas Define Activity Area :

Warehouse Activity Area Description

W001 A001 Act. Area for Small, Mid Parts in T051

W001 A002 Act. Area for Large Parts in T051


under Master Data Activity Areas Assign Storage Bins to Activity Areas :

Warehouse Activity Area Sequence No. Storage Type

W001 A001 1 T051

W001 A001 2 T051

W001 A002 1 T051


under Master Data Activity Areas Define Sort Sequence for Activity Area :

Warehouse Activity Area Sequence No. Activity Storage Type

W001 A001 1 PTWY T051

W001 A001 2 PTWY T051

W001 A002 1 PTWY T051

4. Check the sorting of storage bins as follows:

1. On the SAP Easy Access screen, choose Extended Warehouse

Management Master Data Storage Bin Sort Storage Bins .

2. On the selection screen, enter the following data and choose Display:

Warehouse Activity Area Activity

W001 A001 PTWY

3. Check the entries that are displayed.

4. Repeat the above steps for activity area A002.

SAP Library


The sorting is used to identify the destination bin for putaway (see Checking Determination of Destination Bins for Putaway and Scrapping [Page 28]) and defines the putaway path within one warehouse order.

More Information

For more information, see Checking Activity Areas and Activities [External] in Configuration of Warehouse Structure and Master Data for SAP EWM [External].

2.4.3 Checking Determination of Destination Bins for Putaway and Scrapping

You can use this procedure to check how the system determines the destination bins for putaway.

You have already checked the determination of destination bins for scrapping. For more information, see Checking Warehouse Process Types [Page 26].

Procedure


under Goods Receipt Process Strategies Storage Type Search Define

Storage Type Search Sequence for Putaway :

Warehouse Storage Type Search Sequence Description

W001 S051 Putaway in Storage Type T051

You define a storage type search sequence to specify in which storage types the system searches for possible destination storage bins when a warehouse order is created.


under Goods Receipt Process Strategies Storage Type Search Assign

Storage Types to Storage Type Search Sequence :

Warehouse Storage Type Search Sequence Sequence No. Storage Type

W001 S051 1 T051


under Goods Receipt Process Strategies Storage Type Search Specify

Storage Type Search Sequence for Putaway :

Warehouse Warehouse Process Type Storage Type Search Sequence

W001 P430 S051

SAP Library


Depending on the attributes (in this business process, the warehouse process type), the system determines a storage type search sequence.


under Goods Receipt Process Strategies Storage Type Search Optimize

Access Strategy for Storage Type Search: Putaway :

Warehouse Sequence No. Putaway Strategy Process Type

W001 0 X X

W001 1 X -

W001 2 - X


under Goods Receipt Process Strategies Storage Section Search Create

Storage Section Indicators :

Warehouse Storage Section Indicator Description

W001 SI10 Section for Small Parts, Fast-Moving

W001 SI11 Section for Small Parts, Slow-Moving

W001 SI20 Section for Medium Parts

W001 SI30 Section for Large Part

You define a storage section indicator so that during putaway, specific products are put away into specific storage sections. The storage section indicator can be assigned to products in the warehouse-specific product master data.


under Goods Receipt Process Strategies Storage Section Search Maintain

Storage Section Search Sequence :


Storage Section Indicator

Sequence No.

Storage Section

W001 T051 SI10 1 S001

W001 T051 SI11 1 S001

W001 T051 SI20 1 S002

W001 T051 SI30 1 S003


under Goods Receipt Process Strategies Storage Section Search Storage

Section Check :

Warehouse Storage Type Storage Section Check Active

W001 T051 - (Storage section determination and check)

SAP Library


8. Check the following entries on the SAP Easy Access screen under Extended

Warehouse Management Master Data Product Maintain Warehouse Product :

Warehouse Product Storage Section Indicator

W001 PROD-S01 SI10

W001 PROD-S02 SI10

W001 PROD-S03 SI10

W001 PROD-S04 SI10

W001 PROD-S05 SI11

W001 PROD-S06 SI11

W001 PROD-M01 SI20

W001 PROD-M02 SI20

W001 PROD-M03 SI20

W001 PROD-M11 SI20

W001 PROD-L01 SI30

W001 PROD-L02 SI30

W001 PROD-L03 SI30

Result

For the creation of putaway warehouse tasks with warehouse process type P430 as used in

Customer Returns with Quality Inspection, the destination bin is determined in storage type

T051 depending on the storage section indicators maintained in the product master data. For

example, the small part PROD-S02 with storage section indicator SI10 is put away into a

storage bin in storage section S001 of storage type T051. In case the stock for a given

product does not fit into one storage bin, the system uses several destination bins for the

putaway according to the sorting of the storage bins by activity PTWY. For more information,

see Checking Activity Areas for Putaway [Page 27].

2.4.4 Checking Warehouse Order Creation Rules

You can use this procedure to check the warehouse order creation rule (WOCR) to group warehouse tasks into warehouse orders and thus create optimum work packages for putaway.. You set up a warehouse order creation rule to create a separate warehouse order for each warehouse task to support paper-based putaway.

Procedure


under Cross Process Settings Warehouse Order Define Limit Values for the

Size of a Warehouse Order :

Warehouse Limit Description Limit Value Type Maximum Item per WO

W001 L003 Max 1 WT Warehouse Task 1

SAP Library



under Cross Process Settings Warehouse Order Define Creation Rule for

Warehouse Orders :

Warehouse WOCR Description Creation Category

Item Filter

Limit

W001 R005 Max. 1 WT, No Filter, No Sorting

B (Pick Path) - L003



Type :

Warehouse Process Type WOCR

W001 P430 R005

Result

For warehouse tasks created with warehouse process type P430, the system determines the

warehouse order creation rule R005 depending on the warehouse process type only.

Warehouse orders created with warehouse order creation rule R005 consist of a single

warehouse task.

More Information


SAP Library for SAP Extended Warehouse Management on SAP Help Portal at http://sap.help.com/ewm under Warehouse Order Creation

Customizing documentation for Extended Warehouse Management under Cross-

Process Settings Warehouse Order

2.5 Configuring Printing of Warehouse Orders

You use this procedure to check how the automatic printing of putaway warehouse orders is configured.

Procedure

1. Check the determination procedure as follows:


Process Settings Warehouse Order Print Define Determination

Procedure .

2. Check the following entry:

Application Usage Procedure

PWO PW 0001

3. Select the determination procedure 0001 and choose Elements of

Determination Procedure in the dialog structure


http://sap.help.com/ewm

SAP Library


Level Number Counter Condition Type

1 1 0001


under Cross-Process Settings Warehouse Order Print Assign Determination

Procedure :

Warehouse Warehouse Process Type Determination Procedure

W001 P430 0001

3. Check the following entry on the SAP Easy Access screen, choose Extended

Warehouse Management Work Scheduling Print Settings Maintain

Warehouse-Specific Printing Parameters :

Warehouse Spool Data

Output Device

I (Print Immediately)

R (Release after Output)

New Spool Request

Copies

W001 01 - X X X 1

You maintain warehouse-specific printing parameters such as the spool data for grouping printing parameters (for example, the time of printing, printer, handling of spool job after printing, text for the cover page, and so on). The spool data can then be used to create condition records.

4. Create condition records for printing warehouse orders.

The condition record determines whether printing should take place. Once the system has determined the need for a printout, the condition record forms the basis for determining the printer, form, and spool data.

1. On the SAP Easy Access screen, choose Extended Warehouse

Management Work Scheduling Print Settings Create Condition

Records for Printing (Warehouse Orders) .

2. On the selection screen, enter application PWO, maintenance group PWO, and

choose Execute (F8).

3. Create the following entries:

Condition Type

Warehouse Activity Area


Form Action Printer Spool Data

0001 W001 A001 P430 /SCWM/WO_SINGLE WO_SINGLE PR02 01

0001 W001 A002 P430 /SCWM/WO_SINGLE WO_SINGLE PR02 01

The printer can be determined directly from the condition record (first priority), the spool data (second priority), or the user defaults (third priority).

SAP Library


5. For more information about any issues during printing, you can activate the

application log on the SAP Easy Access screen under Extended Warehouse

Management Work Scheduling Print Settings Activate Application Log .

More Information


Customizing documentation for Extended Warehouse Management under Cross-

Process Settings Warehouse Order Print

SAP Library for SAP Extended Warehouse Management on SAP Help Portal at http://help.sap.com/ewm under Warehouse Order Creation Printing Warehouse

Orders and Warehouse Tasks

2.6 Configuration of Quality Inspection

You use this process to configure the quality inspection.

Process

1. Checking Work Centers for Quality Inspection [Page 33] (Optional)

2. Configuring Quality Inspection Basics [Page 34]

3. Checking Settings for Inspection Rules [Page 35] (Optional)

4. Checking Quality Inspection Results [Page 38] (Optional)

5. Checking ERP Version Control for Communication of Quality Inspection Results to SAP ERP [Page 40] (Optional)

6. Checking Quality Inspection in the Warehouse [Page 41] (Optional)

7. Configuring Quality Inspection Rules [Page 41]

More Information

For more information, see SAP Library for SAP Extended Warehouse Management on SAP Help Portal at http://help.sap.com/ewm under Quality Management.

2.6.1 Checking Work Centers for Quality Inspection

You can use this procedure to check how a work center for quality inspection is configured.

Procedure


under Master Data Work Center Specify Work Center Layout :

Warehouse Work Center Layout

Description Transaction Type

W001 QICR Quality Inspection for 3 (Quality Inspection and



SAP Library


Customer Returns Count)

2. Check the following entry for defining a storage type as a work center in Customizing for Extended Warehouse Management under Master Data Define Storage Type

:

Warehouse Storage Type Storage Type Role

W001 T820 I (Work Center in Staging Areas Group)


under Master Data Work Center Define Work Center :

Warehouse Work Center

Description Storage Type

Repack Warehouse Process Type

Work Center Layout

Save Action

W001 WQ01 Work Center – Quality Inspection

T820 P340 QICR X

Result

You have checked the configuration of the work center for quality inspection, which you can

find on the SAP Easy Access screen under Extended Warehouse Management

Execution Quality Inspection and Count .

More Information

For more information, see Configuring Work Centers [External] in Configuration of Warehouse Structure and Master Data for SAP EWM [External].

2.6.2 Configuring Quality Inspection Basics

You use this procedure to make basic settings for quality inspection for customer returns. This includes the following:

Generation and activation of inspection object type version for returns

Definition of indexes needed to select inspection documents

Procedure

1. In Customizing for Extended Warehouse Management under Cross-Process

Settings Quality Management Basics Generate Inspection Object Types Version

, select the entry for inspection object type 3 (Q-Inspection Returns Delivery) and

choose Generate New Version to generate version 1.

2. In Customizing for Extended Warehouse Management under Cross-Process

Settings Quality Management Basics Maintain Inspection Object Types Version

, change the entry for version 1 of inspection object type 3 (Q-Inspection Returns

Delivery) as follows:

Version Inspection Object Type Activation of Inspection Object Type

1 Q-Inspection Returns Delivery X

3. Define indexes for quality inspection objects as follows:

SAP Library



Process Settings Quality Management Basics Define Indexes for QIE

Objects .


Index Software Component

Object Type

Process Description Insp.Docs Samps and Items

Z SCM_EWM PROD INBCU_VERS0001 Index for

Q-

Inspection

Returns

X X

You can enter any value from the customer name space for the index

number, for example, Z.

3. Select index Z and choose Properties in the dialog structure.

4. Create the following entries:

Properties Position

DOCCAT 9

DOCID 10

DOCTYPE 5

ENTITLED 8

HUIDENT 7

ITEMTYPE 6

LGNUM 2

PARTYNO 4

PRODUCTID 3

VERSION 1

If documents already exist in the system, you are prompted to execute report QIE_INDEX_UPDATE to update the index tables.

2.6.3 Checking Settings for Inspection Rules

You can use this procedure to check how the main quality inspection objects are configured. This includes the following:

SAP Library


Definition of number range for inspection documents

Definition of item type and number range

Definition of finding type and number range

Procedure


under Cross-Process Settings Quality Management Settings for Inspection

Rules Define Number Ranges for Inspection Documents . In the activity, choose Define Number Ranges.

No. From Number To Number

03 003000000000 003999999999



Rules Define Number Ranges for Inspection Documents . In the activity, choose Assign Number Ranges to Inspection Documents.

Number Range Number Range Number

SIOT3 03



Rules Define Number Ranges for Samples and Items :


03 003000000000 003999999999

4. Check the item type as follows:


Process Settings Quality Management Settings for Inspection Rules

Define Item Types .


Element Type

Description Software Component

Object Type

Process Number Range Number

Action Profile

SITMCR Item Type Returns

SCM_EWM PROD INBCU_VERS0001 03 -

3. Select the element type SITMCR, choose Properties in the dialog structure,

and check the following entries:

Property Selected

CHARG -

COO -

DOCCAT X

DOCID X

SAP Library


DOCTYPE X

ENTITLED X

HUIDENT X

ICATLOCN -

ITEMTYPE X

LGNUM X

PARTYNO X

PRODUCTID X

QGRP -

VERSION X



Rules Define Number Ranges for Findings :


01 001000000000 009999999999

6. Check the finding type as follows:


Process Settings Quality Management Settings for Inspection Rules

Define Finding Types .


Finding Type Description No.

SFTCR Finding Type for Customer Returns 01

3. Select finding type SFTCR, choose Attributes in the dialog structure, and

check the following entries:

Attributes Relevant Required

NUMB_EXT - -

NUMB_FIND X -

NUMB_INT - -

NUMB_UNITS - -

SYSTEMATIC - -

4. Choose Catalogs in the dialog structure and check the following entries:

Catalog Master Catalog Description

/SCWM/DEFECT Selected Error Codes for Finding

/SCWM/EFFORT Not selected Effort Codes for Finding

SAP Library


5. Choose Catalog Filter in the dialog structure and check the following entry:

Catalog Filter Description

SCFCR Catalog Filter for Customer Returns

6. Select the catalog filter SCFCR, choose Values in the dialog structure, and


Catalog Filter Value

/SCWM/DEFECT SFCR

/SCWM/EFFORT SFCR

2.6.4 Checking Quality Inspection Results

You can use this procedure to check how quality inspection results are handled. This includes the following:

Definition of follow-up actions

Definition of decision codes

Definition of error codes and efforts

The definition of decision code groups is also relevant for Configuring Quality Inspection Rules [Page 41].

Procedure

1. Check the follow-up action as follows:


Process Settings Quality Management Result Maintain Follow-Up

Action


Follow-Up Action Description

PTWY Putaway

SCRP Scrap

3. Select the follow-up action PTWY, choose Follow-Up Actions for Quality

Results in the dialog structure, and check the following entry:

Warehouse Follow-Up Action

Inspection Object Type

Internal Follow-Up Action Code


W001 PTWY 3 4 (Put Away for

Delivery)

FF

4. Choose Follow-Up Actions in the dialog structure.

SAP Library


5. Select the entry for follow-up action SCRP, choose Follow-Up Actions for

Quality Results in the dialog structure, and check the following entry:

Warehouse Follow-Up Action

Inspection Object Type

Internal Follow-Up Action Code



W001 SCRP 3 1 (Scrapping) BB P425

6. Choose Code Group in the dialog structure and check the following entry:

Code Group Description

SDCCR Decision Code Group Customer Returns

7. Select the entry for follow-up action SDCCR, choose Assign Follow-Up Actions

in the dialog structure, and check the following entry:

Follow-Up Action

PTWY

SCRP

2. Check the decision codes as follows:


Process Settings Quality Management Result Define Decision Codes .


Decision Code Description Valuation Follow-Up Action

SDCRA Accept Accept PTWY

SDCRR Reject Reject SCRP

3. Choose Code Group in the dialog structure and check the following entry:

Code Group Description

SDCCR Decision Code Group Customer Returns

4. Select the code group SDCCR, choose Codes in the dialog structure, and


Decision Code Code for Automatic Inspection Decision Valuation

SDCRA Selected Accept

SDCRR Not selected Reject

3. Check the determination of error codes and efforts as follows:


Process Settings Quality Management Result Determine Error Codes

and Efforts


Effort Effort Description

SAP Library


SI Simple Check

CO Complex Check

3. Choose Defects in the dialog structure and check the following entries:

Defect Defect Description

DA Damage

MF Malfunction

4. Choose Defect Group (Catalog Filter) in the dialog structure and check the following entry:

Warehouse Defect Group Defect Group Description

W001 SFCR Defect Group Customer Returns

5. Select the code group SFCR, choose Defect in the dialog structure, and check

the entries DA and MF.

6. Choose Efforts in the dialog structure and check the entries SI and CO.

2.6.5 Checking ERP Version Control for Communication of Quality Inspection Results to SAP ERP

You can use this procedure to check that quality inspection results are not reported to SAP ERP.

Procedure

1. In Customizing for Extended Warehouse Management, choose Interfaces ERP

Integration General Settings Set Control Parameters for ERP Version Control .

2. Check that Quality Confirmation for Returns is set to 1 (Do Not Communicate

Inspection Results to SAP ERP) for the business system of your SAP ERP system.

If you want to report inspection results in at least one of your warehouses, you need to configure the related Customizing objects in SAP ERP as the setting is not warehouse-dependent.

More Information

If you have not configured version control to prevent the inspection results from being communicated to SAP ERP, you need to make additional Customizing settings in SAP ERP similar to the setup of SAP Extended Warehouse Management (EWM). For more information, see Customizing for Logistics Execution:

Extended Warehouse Management Integration Customer Returns Processing

Returns Inspection – Activate Enhanced Returns Processing

SAP Library



Returns Inspection – Maintain Catalogs


Returns Inspection – Maintain Catalogs


Returns Inspection – Define Catalog Profile


Returns Inspection – Define Codes for Follow-Up Activity Putaway


Returns Inspection – Define Default Catalog Profile


Returns Inspection – Define Number Range for Inspection Outcome

2.6.6 Checking Quality Inspection in the Warehouse

You can use this procedure to activate and control the quality inspection in the warehouse.

Procedure

1. In Customizing for Extended Warehouse Management, choose Cross-Process

Settings Quality Management Basics Warehouse-Dependent Activation of

Inspection Object Type .


Warehouse Inspection Object Type

Activ. InspObj.

Action LF Number Range

Item Type

Changed Pr/Batch

Qty Diff. All

Decis. InspDoc

W001 3 X 0

(Inspection Planning Not Relevant)

SIOT3 SITMCR X X A (100%

Inspection Decided with AutoCode)

2.6.7 Configuring Quality Inspection Rules

You use this procedure to create inspection rules. Inspection rules control whether and how quality inspection takes place, for example, for which products. For this business process, you set up a 100% inspection for all returns delivery items.

Procedure

1. On the SAP Easy Access screen, choose Extended Warehouse Management

Master Data Quality Management Maintain Inspection Rule .

SAP Library


2. Create an inspection rule for process Q-Inspection Returns in warehouse W001 with

the following data:

Document Type

Item Type

Inspection Procedure

Code Group

Code Group Item

Finding Type

Catalog Filter

Number Range

IRET IRET C SDCCR SDCCR SFTCR SCFCR SIOT3

2.7 Checking Exception Handling

You can use this procedure to check the exception codes. Exceptions that might occur in this business process are the following:

Rejection of returns delivery

Quantity deviation noticed during quality check

Procedure

1. Check the process code profile for returns delivery items in Customizing for Extended

Warehouse Management under Goods Receipt Process Inbound Delivery

Manual Settings Define Item Types for Inbound Delivery Process :

Item Type Document Category Item Category Process Code Profile

IRET PDI RET /SCWM/INB_PRD_RET

2. Check the process code profiles as follows:


Process Settings Delivery Processing Process Codes Maintain Process

Code Profiles .


Customer Profile System Profile Description

/SCWM/INB_PRD_RET /SCWM/INB_PRD_RET Inb. Delivery Returns Item EWM Standard

3. Select this entry, choose Process Codes in the dialog structure, and check the following entries:

Customer Profile System Profile Process Codes

/SCWM/INB_PRD_RET /SCWM/INB_PRD_RET CR01

/SCWM/INB_PRD_RET /SCWM/INB_PRD_RET I001

3. Check the process code for delivery rejection in Customizing for Extended

Warehouse Management under Cross-Process Settings Delivery Processing

Process Codes Define Process Codes :

Process Code

Partner Role

Description Quantity Adjustment

CR01 SFPRT Reject Inbound 1 (Adjustment of Delivery

SAP Library


Delivery Quantity)

4. Check the process code for quantity deviation during quality inspection in Customizing for Extended Warehouse Management under Cross-Process Settings

Delivery Processing Process Codes Define Process Codes :

Process Code

Partner Role

Description Quantity Adjustment

I001 SFPRT Vendor Difference, Adjust Document

1 (Adjustment of Delivery

Quantity)


under Cross-Process Settings Exception Handling Define Exception Codes :

Warehouse Exception Code

Business Context

Step Internal Process Code

Difference Category

Item Type

Process Code

Adjust WR

W001 DIFD QI1

(Quality Inspection Counting)

16

(Desktop Differences at Work Center)

DIFF

(Post with Difference)

3

(Difference As Charges for Inbound Delivery)

IRET I001 1 (Adjust

with Difference Quantity)

6.

7. To check the data, you need to select the exception code and navigate top-down in the dialog structure.

8.

Result

You have checked the process codes I001 (Quantity Deviations During Quality Check) and

CR01 (Inbound Delivery Rejection). You have also checked the exception code DIFD used for

quantity deviations encountered during quality inspection.

You reject a complete returns delivery for which you do not want to post a goods receipt. During the quality check, you also discover a quantity difference between the physically returned products and the returns delivery item quantity. You report the difference during the

quality inspection decision in the work center by using exception code DIFD.

You can test the exception code setup in Customizing for Extended Warehouse Management

under Cross-Process Settings Exception Handling Test Configuration of Exception

Codes .

2.8 Scheduling Background Jobs for Posting Goods Issues

You use this procedure to schedule the report for posting the goods issue for scrapped products.

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The same procedure is carried out for the configuration of the business process Unplanned Scrapping Due to Damaged Stock. It is enough to schedule this report once.

Procedure

1. On the SAP Easy Access screen, choose Extended Warehouse Management

Execution Post Unplanned Goods Issue and create a variant with the following data:

o Warehouse Number: W001

o Storage Type: T840

o GI Process: SCRP (Scrapping)

o Select the Post GM Immediately checkbox

2. Schedule this transaction with the variant to run as a background job on a daily basis.

3 Test Case for Customer Returns with Quality Inspection

You can use this test case to run the business process Customer Returns with Quality Inspection [Page 5] in warehouse number W001.

Prerequisites

This test case requires the following roles:

Sales clerk with authorization for creating and changing returns orders and returns deliveries in SAP ERP

Checkpoint clerk with standard application authorization

Warehouse worker with standard application authorization

Warehouse clerk with standard application authorization

Goods receipt (GR) office clerk with standard application authorization

Quality inspection (QI) specialist with standard application authorization

Background user with authorization to schedule and run various reports in the background

On the SAP Easy Access screen for Logistics under Sales and Distribution Billing

Billing Document Process Billing Due List (transaction VF04), you have created a billing

document for an outbound delivery in SAP ERP. During the billing document creation, you

have entered the item price condition PR00 for the items.

You have run one of the following outbound business processes:

Outbound Process Using Pick-HUs as Shipping HUs [External]

Outbound Process Using Wave, Pick-HU, Packing, Staging, and Loading [External]

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For more information, see the prerequisites of the business process Customer Returns with Quality Inspection [Page 5].

Features

This test case uses the following transactions that you can find on the SAP Easy Access screen for Logistics:

Sales and Distribution Sales Order Create (transaction VA01)

This test case uses the following transactions that you can find on the SAP Easy Access screen for Extended Warehouse Management:

Delivery Processing Inbound Delivery Maintain Inbound Delivery (transaction

/SCWM/PRDI)

To customize the transaction, check the default values.

Choose F5 and enter the following data:

o Warehouse No.: W001

o Goods Receipt Office: SP0002

o Ent. to Dispose: BPPL01V

o Standard Display HU: Current Status

Execution Quality Inspection and Count (transaction /SCWM/QINSP)

Execution Confirm Warehouse Task (transaction /SCWM/TO_CONF)

To customize the transaction, check the default values.

Choose F5 and enter the warehouse number W001.

Execution Post Unplanned Goods Issue (transaction /SCWM/ADGI)

Activities

Step Step Description

Step Processor

Input Data Expected Results

1 Create a returns delivery (ERP)

Sales clerk 1. In SAP ERP, start transaction VA01.

2. Enter the following data:

o Order Type: RE

o Sales Organization: 0001

o Distribution Channel:

A returns order is created.

A returns delivery, for

example, 84000026, is

automatically created and sent to EWM.

You can check the returns delivery in EWM in transaction

/SCWM/PRDI. Check

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01

o Division: 01

3. Choose Create with Reference.

4. On the BillDoc tab, enter the billing document you have created, for example,

90000025.

5. Choose Copy.

6. Adjust the quantities and remove items that you do not want to return.

For this case, return at least 2 items.

7. Enter an order reason.

8. Choose Save.

the following data:

Document Type: IRET

Item Type: IRET

Warehouse Process Type: P430

Warehouse Door: DI01

Goods Movement Bin: QUAL-I01

2 A truck arrives at the checkpoint and drives to the door (EWM)

Truck driver

Checkpoint clerk

1. Start transaction /SCWM/PRDI.

2. Search for the returns delivery by the SAP ERP document number, for example,

84000026.

The inbound delivery is displayed.

3 Unload the truck and check the goods

Warehouse worker Warehouse clerk

This step is carried out outside of the system.

-

4 The truck leaves

Truck driver


-

5 Post the goods receipt (EWM)

GR office clerk

1. Start transaction /SCWM/PRDI.

2. Search for the returns delivery by the ERP document number,

for example, 84000026.

3. Select the inbound delivery.

4. In the menu, choose Inbound

Delivery Follow-On Functions

Pack .

5. On the Create HU tab, enter the following data:

o The returns delivery number, for example,

84000026, as the

The GR is posted.

The stock in the dummy HU is moved to

the QUAL-I01 storage

bin.

A quality inspection document is created. You can check this in the document flow for the returns delivery, for

example, 84000026, in

transaction

/SCWM/PRDI.

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handling unit (HU) number

o Packaging material DUMMY_HU with packaging material type PT03

6. Choose Execute (F8).

7. Select the delivery items in the tree and pack them into the created HU, for example, 84000026 by dragging them.

8. Choose Save.

9. Go back.

10. Choose Goods Receipt.

6 Move the goods to the quality inspection zone

Warehouse worker


-

7 Carry out the quality inspection (EWM)

QI specialist

1. Start transaction /SCWM/QINSP.



o Work Center: WQ01

o Handling Unit: For

example, 84000026


4. Select a stock item in the tree.

5. On the right hand side, choose the Qual.Insp. tab.

6. Enter the decision code SDCRA

for the quality inspection item.

7. Select another stock item in the tree.

8. On the right hand side, choose the Qual.Insp. tab.

9. Enter the decision code SDCRR

for the quality inspection item. Choose Finding Creation and add a finding with defect code DA (Damage).

The quality inspection document is decided. You can check this in transaction

/SCWM/QIDPR. Check

that the finding is attached to the element for the quality inspection item that has been rejected.

A putaway warehouse order (WO) is created and printed for the quality inspection item

decided with SDCRA.

You can check the spool requests in

transaction SP01.

A scrapping WO is created and confirmed immediately for the quality inspection item

decided with SDCCR.

The stock is moved to the scrapping zone.

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10. Choose Save.

8 Put away the goods (EWM)

- - -

8.1 Move the goods to the final bin

Warehouse worker


-

8.2 Confirm the putaway WO

Warehouse clerk

1. Start transaction

/SCWM/TO_CONF.

2. Search for the putaway WO (see printout).

3. Select the WO and choose Confirm + Save.

The putaway WO is confirmed. The stock is moved to storage type

T051.

9 Move the goods to the scrapping zone and empty the scrapping zone (EWM)

- - -

9.1 Move the goods to the scrapping zone

Warehouse worker


-

9.2 Empty the scrapping zone

Automatic step scheduled by background user

1. Start transaction /SCWM/ADGI.



o Storage Type: T840

o GI Process: SCRP (Scrapping)

o Select the Post GM Immediately checkbox


The goods issue is posted. The scrapping zone is empty.