Customer Portal User Guide - TohoWater...Customer Portal User Guide Create a Profile Once you have created your profile successfully, you will be sent an email to activate your account

Customer Portal User Guide

Thank you for using the Toho Water Authority Customer Portal.

In this User Guide, you will learn how to:

• Create a Profile

• Sign In

• Add an Account

• Make a Payment

• Set Up Auto Pay

• Manage Your Profile

• Make a One-Time Payment

Let’s get started!


Create a Profile

From the Portal

home page, click on

Create a Profile.

1


Create a Profile

You will need to enter:

• A User Name

Must be between 5-30 characters

• Your first name

• Your last name

• A password

Note password requirements

• Your email address

2

When you have finished

entering the above

information, click Create

Profile.

3


Create a Profile

Once you have created

your profile

successfully, you will be

sent an email to activate

your account.

Follow the instructions

in your email, and

your account will then

be activated.

4

5


Create a Profile

Once your account has

been activated, you

may sign in using the

User Name and

Password you created.

6


Add an Account

After you are signed in,

you will need to look up

your account to add it to

your profile. Click Add a

New Account to get

started.

7


Add an Account

You will need your

account number to look

up your account, which

you can find on your bill.

Enter the first nine digits

into the first field, and

the second nine digits

into the second field.

Then, click Lookup to

find your account.

8


Add an Account

Confirm that the street

address matches the

address of your

account, and click

Confirm and Continue.

Your account has now

been added to your

profile.

9123456789

987654321

Toho Customer

123 MAIN STREET


Account Summary

To see your account

details at a glance,

navigate to Account

Summary.

Here you can view

your payment due,

your due date, your

current bill, and

more.

If you have more

than one account

that you would like

to manage under

your profile, simply

click Add a New

Account and repeat

this process.

10

123456789

987654321

123 MAIN STREET

123456789 987654321


Make a Payment

To make a

payment on your

account, simply

click the Make a

Payment button

after logging in.

You may also

access links to

Make a Payment in

the left navigation

menu, and at the

top right of the

screen.

11

123456789 987654321

123456789

987654321

123 MAIN STREET


Make a Payment

You will need to

select the amount

you would like to

pay and the date

you would like the

payment processed.

You can choose to

pay on the current

date, or schedule a

payment in advance.

If this is your first

time making a

payment inside the

portal, you will first

need to enter your

method of payment

by clicking Add

Payment Option.

12

123456789 987654321


Make a Payment

Payments can be

made using your

bank account or a

credit card.

Once you have

entered your

payment

information, you

may choose to save

this information for

future payments if

you wish.

Click Add Payment

Option to complete

this process.

13


Make a Payment

Once you have

successfully added

a payment option,

you can continue

the payment

process.

If you are choosing

to pay using a credit

card, you will be

asked to enter the

card’s CVV code.

Click Continue to

review your payment

prior to submitting.

14

123456789 987654321


Make a Payment

Carefully review

your payment

details.

If these details are

correct, click the box

to agree to the

Terms and

Conditions, and

click the Make a

Payment button.

15

123456789

987654321


Make a Payment

Congratulations!

You have

successfully made a

payment on your

Toho account.

You will be sent a

confirmation email,

but you may also

record your

Confirmation

Number if you wish.

16

123456789

987654321

[email protected]


You also have the

option in our portal to

set your account up

for Auto Pay.

Once you log in, click

the Set Up Auto Pay

link under your

account summary.

17

Set Up Auto Pay

123456789

987654321

123456789

987654321

123 MAIN STREET

123456789 987654321


Verify the account you

would like to set up

for Auto Pay and the

method of payment

you would like to use.

You may either

choose a previously

saved bank account

or credit card, or add

a new payment

option.

Once you agree to the

Terms and

Conditions, click Save

Changes.

18

Set Up Auto Pay

123456789 987654321


Congratulations! Your

Toho account is now

set up for Auto Pay.

The amount of your

bill will be debited

from your chosen

method of payment on

your bill’s due date

each month.

You may choose to

cancel Auto Pay at

any time, or change

your method of

payment, by clicking

the Edit Auto Pay link

under your Account

Summary.

19

Set Up Auto Pay

123456789

987654321

123 MAIN STREET

123456789 987654321


Once you have

created a profile in the

Toho portal, you may

manage your personal

details at any time by

simply logging in and

navigating to the My

Profile Section of the

portal.

20

Manage Your Profile

123456789

987654321

123 MAIN STREET

123456789 987654321


Here you can change

your profile details

such as your name

and email address.

You may also update

your password if you

wish.

21

Manage Your Profile

[email protected]

[email protected]

tohocustomer


Your Profile is also

the place where you

can choose or change

your notification

settings.

You have the option to

receive new bills via

email or U.S. Mail.

You may also elect to

receive notifications

via text message if

you wish. In order to

enable text message

notifications, you must

first add and verify a

cell phone number.

22

Manage Your Profile

[email protected]


You may also make

a payment without

creating a profile or

signing into the

portal by using the

Make a One-Time

Payment link, found

on the login page.

23

Make a One-Time Payment


You will need your

account number,

found on your bill.

Enter the first nine

digits into the first

field, and the

remaining nine

digits into the

second field.

Click Lookup to find

your account.

24



Once you have

verified that the

street address

matches the account

you wish to pay,

click Confirm and

Continue.

25


123456789

987654321

Toho Customer

123 MAIN STREET


First you must

choose the amount

you wish to pay,

either the amount

due or a different

amount.

Then, enter either

your bank account

or your credit card

as your method of

payment and click

Continue.

26


123456789

987654321

123 MAIN STREET


Review your payment

details and confirm

that they are accurate.

You may also enter

your email address if

you wish to receive an

emailed confirmation

of your payment.

Once you check the

boxes to accept the

Terms and Conditions

and the convenience

fee (if applicable),

click Make a Payment

to complete this

process.

27


123456789

987654321

Toho Customer

123 MAIN STREET

[email protected]


Congratulations! Your

Toho account

payment was a

success.

You may write down

your payment

confirmation number

for your records if you

wish.

28


[email protected]

123456789

987654321


We hope that you have found using our Portal

simple and convenient. If you have any questions,

please feel free to contact us at 407-944-5000.

Documents

Customer Portal User Guide - TohoWater...Customer Portal User Guide Create a Profile Once you have created your profile successfully, you will be sent an email to activate your account