CUSTOMER-ORIENTEDTRAINING

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Targeted training in a new high-tech environment

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ALL-ROUND CUSTOMER TRAINING

New Training Center Digitalised training environment Customer-oriented training Product training

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OURTRAININGCENTER

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FACTS AND FIGURES

Previous situation − Machines in the training room

− 5 training rooms covering 500 m²

New Training Center− Total area: 2200 m²

− Machine hall covering 1160 m²

− 11 training roomssuitable for 154 participants

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GREATER CUSTOMER BENEFITS

Modern building –ideal learning environment

Modern technology can beused to answer questionsin more detail

Training can be flexiblyadapted to the level ofknowledge of each participant

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DIGITALISEDANDNETWORKED

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FOCUS: LEARNING TOGETHER

All rooms featurethe same equipment− Smart board

− Touch PC for every participant

− Fully networked IT infrastructure

Benefits− Facilitates interactions between

tutors and participants

− Rooms can also be usedfor collaboration meetings

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WORKING ON NETWORKED MACHINES

ARBURG ALS host computersystem networks all machines

Smart boards on machines andin training rooms enable− Screen sharing

− Collaborative application sharing

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NEW TRAININGCOURSE PROGRAMME

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CHANGES TO OUR CUSTOMER COURSES

New level system− Level 1: principles of user interfaces

− Level 2: programming

− Level 3: options

Our objectives− Range of courses tailored to

technology and customer requirements

− Easier to choose courses

Updated range of coursesavailable as of mid-2020

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CUSTOMER COURSES: PROCESS TECHNOLOGY

Level 1:− Selection now based on user interface

rather than machine model

− Subsequent selection option basedon machine model (hydraulic / electric)

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CUSTOMER COURSES: PROCESS TECHNOLOGY

Level 2: machine settings − Main course (level 1 must be completed first)

− Selection based on series anduser interfaces

Level 3: options− Selection based on user interfaces

− Subsequent selection option basedon machine model (hydraulic / electric)

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CUSTOMER COURSES:MAINTENANCE TECHNOLOGY

Updated range of coursesavailable as of mid-2020− Selection based on machine model

(hydraulic / electric)

Level model for service courses− Level 1: for qualified electrical personnel

− Level 2: for qualified mechanical personnel

− Level 3: component assemblies

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CUSTOMER COURSES:MAINTENANCE TECHNOLOGY

Level 1: general− Electrical: basic understanding of circuit diagrams and control systems

− Mechanical: machine installation and maintenance

Level 2: machine model and component assembly− Electric drives

− Hydraulic ALLROUNDER: hydraulic circuit diagram, injection units and clamping units

− Electric ALLROUNDER: hydraulic circuit diagram, injection units, clamping units and sensor system

Level 3: advanced− Hydraulic/electric ALLROUNDER: calibration

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THE TEAM

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STRONG TRAINING TEAM –WITH EXPERTS FROM ALL TECHNICAL FIELDS

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STRONG TRAINING TEAM –WITH EXPERTS FROM ALL TECHNICAL FIELDS

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kundenschulung@arburg.com